I can track payroll and PTO, and use the deductions report to informatively report dollar amounts for our 401k and health savings account. I've always been happy with the customer service, as they are very responsive, whether via chat or phone. They are polite and help me find answers to my questions. Whenever I need to run a report, figure out something more complex like running a second payroll, or address a direct deposit issue, the representatives are helpful. Review collected by and hosted on G2.com.

I wish Patriot Software had different levels of access for managers. The initial setup was kind of confusing, especially figuring out state taxes and the requirements for multiple states. I would like it if Patriot integrated with my 401k company and my HSA company so that I did not need to enter that information through another platform. Review collected by and hosted on G2.com.

We use Patriot for Full-Service Payroll (meaning they also handle our payroll taxes for us) and have the Time and Attendance add-on. We have been using them for about 4 years. I am the office manager for a small office with 5 employees, but my office manager duties are only a portion of what I do and I am always looking for ways to make those duties less work. Prior to switching to Patriot, I used spreadsheets for the payroll and fillable PDF forms for our payroll tax returns. Time cards were kept by hand and had to be added manually. I have been very happy with Patriot since we made the switch. The amount of time I spend on payroll has decreased considerably and I no longer have to worry about math errors on time cards. They also have an app for Apple and Android that can be used for clocking in and out and submitting time cards. This makes things a lot easier and results in more accurate time cards. We also use Patriot to track payments made to independent contractors and are able to generate the 1099s through Patriot and they e-file them for us along with the W-2s and payroll tax returns. While there are some aspects that take a little bit of figuring out, the customer support is excellent. They respond quickly and give me helpful, detailed answers, even walking me through things if necessary. The price structure is quite reasonable and it pays for itself just in the amount of time it saves me. I am able to spend my time on billable tasks rather than overhead. For the most part it is easy to use and there are a lot of good help articles available. And, if I can't find an article that addresses what I need to know, I can contact customer support and they will help me. We also are able to do direct deposit and they have options for how long before payday you want to run your payroll. I opted for the pre-funding option so that I can run my payroll the day before payday. This works great for me as it was what I was already used to doing. As long as I get it submitted by 5:00 PM Pacific Time, it will still do a direct deposit of paychecks the next day. They are also good about including reminders on the dashboard when there are bank holidays coming up that might effect when you need to run the payroll due to bank closures. I also love that it is cloud based, so that I do not have to be in the office to review and approve time cards or run payroll. As long as I have internet, I can run payroll. This is very handy when I want to go on vacation on a payroll week. I have even run payroll from a campground using my cell phone as a hotspot. Overall, I have been very happy with Patriot and would recommend them to other small businesses. Review collected by and hosted on G2.com.

I wish there was an easier way to do mileage reimbursements. It would be great if I could just input the number of miles an employee needs to be reimbursed for and have Patriot do the calculations on that. It would be even better if the employee could input the mileage log on/with their timesheet. Instead, I had to add it as a money type and then calculate the reimbursement amount myself and enter it manually. I also wish there was a way to automatically give a certain number of hours of vacation accrual per paycheck instead of having to base it on hours worked. However, Patriot does at least calculate the vacation accrual for me, so that's nice. Review collected by and hosted on G2.com.

I really like how Patriot Software is very easy to use, which saves me a lot of payroll time. Plus, it's completely seamless and works perfectly, so I don't have to worry about doing the taxes. Their customer support is fantastic; they answer my calls within five minutes and are always very helpful. The support staff is knowledgeable and friendly, which makes troubleshooting a pleasant experience. I also appreciate that Patriot Software can be used with QuickBooks, allowing for easy data import using an API. Switching from QuickBooks Payroll to Patriot Software was a great decision because even though it costs a bit more, it's much easier and totally worth the money. Setting it up was very easy, and now it simplifies everything when transitioning data back to QuickBooks. Review collected by and hosted on G2.com.

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I like that Patriot Software is easy to use and fits the size of my business well. It offers the right amount of functionality for a reasonable price, especially compared to vendors like QuickBooks who don't offer payroll as a standalone service anymore. I like that I can choose a service that fits my needs without constant upselling of unnecessary add-ons. It's simplicity and intuitive layout made the initial setup the easiest I've ever done, and it's my favorite aspect of the software. I would highly recommend it for anyone in a similar situation. Review collected by and hosted on G2.com.

I'm not sure if it's possible for them but it has the longest processing time for direct deposits of any vendor I've ever used. It takes so long that I will have to issue paper checks every time a holiday interferes which for businesses who process payrolls on Mondays is inevitable. Review collected by and hosted on G2.com.

I use Patriot Software for payroll, and it makes things really easy for both the employer and employee. Employees can log in and enter their hours, and employers can approve or adjust them as needed. It's very user-friendly. I love that as a bookkeeper, I can get reports when I need them and they're easy to access. The initial setup was straightforward, and whenever I'm confused about something, their customer service helps every time. Review collected by and hosted on G2.com.

I would like a report that tells me what came out of the bank account. Sometimes a tax adjustment or additional charge is confusing when it's not associated with a particular payroll. A 'Bank Withdrawal' report would be nice. Review collected by and hosted on G2.com.

I really appreciate Patriot Software for their excellent customer service. They're incredibly efficient, and their attention to detail is impressive. When I had lots of questions, the service team was willing to answer them, which was very comforting for me, especially since I'm new in my role as the head of my company. It's comforting to deal with a company that takes pride in providing top-level service. I had a positive experience getting the same support person multiple times, and even when I spoke with someone different, they were well-informed about my situation thanks to good account notes. This helped, particularly at the end of the year when I faced challenges with payroll, and they were extremely kind and went above and beyond to fix the issues even though it wasn't their fault. Their assistance helped me process everything in a timely manner, making the transition easy for me. Review collected by and hosted on G2.com.

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I love Patriot Software for simplifying my accounting processes. It lets me easily manage all my invoicing, budgeting, and payroll in one place and even takes care of my quarterly payroll taxes. I appreciate how it allows me to not have to outsource my accounting services other than year-end taxes to a CPA. As a busy business owner, the software does everything for me, freeing up time to focus more on my business. I also enjoy that I can reach out directly to a live customer service person for help, and the initial setup was very simple. Review collected by and hosted on G2.com.

I'd like to see a preview of invoices before I send them out. Review collected by and hosted on G2.com.

Patriot software offers online payroll services for a reasonable price. We left Intuit QuickBooks because it became too expensive. So far using Patriot Software has been very easy and convenient for us to use. Review collected by and hosted on G2.com.

Like anything new it takes a little time to learn the layout of where everything is. As we use it more and more it becomes more and more familiar to us and easier to find our way around. Review collected by and hosted on G2.com.

I like that Patriot Software helps me pay myself and better manage for tax time. I appreciate being able to split my payment between myself and the business for more ideal tax filing. It's not too costly for a small company like mine, and it helps me manage my income with a better paper trail to track my income for the business. Review collected by and hosted on G2.com.

The dashboard for me seems a little bit busy. Not so user-friendly. Sometimes it would help to have explanations for what each report means. Review collected by and hosted on G2.com.

Patriot Software is easy to use and has EXCELLENT customer service. Review collected by and hosted on G2.com.

I came from a very disappointing experience with Quickbooks. That said, the only thing that I would suggest for Patriot is that when you enter deductions that fluctuate payroll to payroll, you should be able to do that as you enter payroll, rather than beforehand. Review collected by and hosted on G2.com.