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Pricing is attractive,
They promise nice employee features Review collected by and hosted on G2.com.
In our experience as a company providing payroll services to our customers, Patriot was an attractive option switching from Intuit, but as the process continued, Patriot continued to throw up hurdle after hurdle in front of all of our clients as we attempted to switch from Intuit over to Patriot. Even after we provided person letters from the owners with copies of their driver's licenses and Patriot was able to validate the existence of their businesses, even then Patriot refused to validate our clients with lots of excuses around every corner.
Patriot uses a hands-off style of support with least-effort approach. you'll get an email from a support person that says one thing, you'll call and get a different answer, and every suggestion includes self-help alternatives instead of real answers.
It just isn't worth the aggravation they create. There's no consistency of support, & even after providing every single piece of requested information they required just to get started, none of our companies could be "validated" through their insane system of roadblocks popping up at every turn, and we've been doing accounting for 30 years.
We're shutting it down; and their failure is causing us to compensate our customers for the time we bill for getting Patriot Payroll setup. They have an accountant's program, but it is an abject failure in every single sense.
My advice, if you're an accountant, just don't ever go there. Ever. We gave them everything they asked for for 3 months planning the switch-over to patriot & they could not get over simple company validation. They just don't appear to be capable of sorting even the basic stuff out. Review collected by and hosted on G2.com.
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