---
title: PatientNow Reviews
meta_title: 'PatientNow Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 20 reviews by the users' company size, role or industry to
  find out how PatientNow works for a business like yours.
aggregate_rating:
  rating_value: 3.0
  review_count: 20
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Health Care
  url: https://www.g2.com/categories/health-care
---


# PatientNow Reviews
**Vendor:** PatientNow  
**Category:** [EHR Software](https://www.g2.com/categories/ehr)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 20
## About PatientNow
Since 2004, PatientNow has had one goal: help aesthetic practices grow and thrive. We’ve been all-in on aesthetics since day one—and it shows. Our platform is designed just for you–to attract more patients, keep them coming back, and make your business run like clockwork. PatientNow brings everything together in one place—HIPAA-compliant EMR, AI-powered marketing, patient engagement, photo management, and practice management tools—so you can simplify your day-to-day and boost profitability. Need help? We’ve got your back. Our friendly, U.S.-based support team truly understands your world—so you’re never on your own. Whether you’re just opening your doors or expanding to new locations, PatientNow gives you the tools and confidence to grow your business. Services Offered: - HIPAA Compliant EMR - Practice Management - Before & After Photo Management - Marketing - Lead Management & CRM - Patient Engagement - Integrated Payments



## PatientNow Pros & Cons
**What users like:**

- Users find PatientNow **easy to use and learn** , appreciating its functionality for scheduling and managing services effectively. (3 reviews)
- Users appreciate the **easy-to-use scheduling** features of PatientNow, which effectively support their business needs. (3 reviews)
- Users find the **ease of appointment scheduling** beneficial for customizing services and packages in their practice. (2 reviews)
- Users appreciate the **time-saving features** of PatientNow, which streamline scheduling and documentation for better workflow efficiency. (2 reviews)
- Users appreciate the **workflow efficiency** of PatientNow, streamlining patient management and enhancing practice operations seamlessly. (2 reviews)
- Centralization (1 reviews)
- Communication (1 reviews)
- Document Management (1 reviews)
- Efficiency Improvement (1 reviews)
- Users find the **all-in-one EMR platform** of PatientNow promising for streamlining patient management and practice workflow. (1 reviews)

**What users dislike:**

- Users report **missing features** in PatientNow, such as limited inventory management and inadequate customer support. (2 reviews)
- Users express frustration with **poor customer support** , often experiencing long delays and unhelpful responses when seeking assistance. (2 reviews)
- Users report **billing issues** , facing difficulties when attempting to cancel subscriptions despite long-term commitments. (1 reviews)
- Users frequently face an **inefficient workflow** due to outdated inventory programming and limited barcode capabilities. (1 reviews)
- Users find the **interface issues** frustrating, as it’s clunky and requires excessive steps for basic tasks. (1 reviews)
- Users note the **outdated inventory programming** affects live ordering and tracking capabilities, limiting efficiency. (1 reviews)
- Users find the **interface clunky and unintuitive** , with processes requiring too many steps for basic functions. (1 reviews)
- Poor Communication Features (1 reviews)
- Poor Interface Design (1 reviews)
- Poor System Functionality (1 reviews)

## PatientNow Reviews
  ### 1. Poor business practices

**Rating:** 0.0/5.0 stars

**Reviewed by:** AJ E. | VP, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about PatientNow?**

Was ok for basic scheduling. We liked the granularity for short duration services that we offered.

**What do you dislike about PatientNow?**

We were a client from 2018 to 2025, nearly 7 years. In 2025 we attempted to cancel our subscription because it was time to move in a new direction based on our changing business needs. Patient Now told us we could not cancel our contract based on a minor technicality, even with a nearly decade-long customer. They would not even negotiate with us for some kind of middle ground solution. 

I would not recommend doing business with this company.

**What problems is PatientNow solving and how is that benefiting you?**

We discontinued use, but at the time it was helping us schedule services in a small chain of pet grooming salons with approximately 50 employees.

  ### 2. Disappointed with the Platform and Support — Not Worth It

**Rating:** 0.0/5.0 stars

**Reviewed by:** Theressa T. | NP, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 07, 2025

**What do you like best about PatientNow?**

The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation, and communication in one place. On paper, it looked like it could really streamline the workflow for a growing practice.

**What do you dislike about PatientNow?**

The user interface is clunky, unintuitive, and often requires too many steps for basic functions. Even more disappointing was the lack of effective customer support—requests for help were met with long delays or generic responses that didn’t address the actual problems. When I tried to cancel due to ongoing dissatisfaction, I was told I missed the cancellation window, with no consideration for the issues I had raised repeatedly.

**What problems is PatientNow solving and how is that benefiting you?**

Unfortunately, none. While the platform claims to solve problems related to patient workflow and EMR integration, in my experience, it failed to deliver meaningful solutions. Instead of streamlining operations, it added complexity and frustration. I saw no clear benefit to my practice during the time I used it.


## PatientNow Discussions
  - [What is patientNow used for?](https://www.g2.com/discussions/what-is-patientnow-used-for)

- [View PatientNow pricing details and edition comparison](https://www.g2.com/products/patientnow/reviews?filters%5Bsentiment_snippet%5D=1092206&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A52%3A08+-0500&secure%5Bsession_id%5D=e166114f-a824-4204-95ed-461c97032e74&secure%5Btoken%5D=b9e90d0ee4265cbcfdfbbb77f40ffb99e4f5deaf5e3c88d9a0b34d3bc4cc5e21&format=llm_user)

## PatientNow Features
**Clinical Workflow Management**
- Multiple Medical Provider Access
- Ancillary Care Provider Access
- Meaningful Use Reporting
- Clinical Documentation
- Mobile Access
- Historical Reporting
- For Primary Care
- For Urgent Care
- Clinical Care

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Third-Party Integrations
- Compliance Management
- Multi-Channel Communication
- Calendar Management
- Patient Records Management
- Campaign Management
- Appointment Management
- Self Service Portal
- Intake Management
- Records Management
- Claims Management
- Document Management
- Invoice Management
- Forms Management

**Operations Management**
- Administrative Processes
- Back Office Processes
- Workflow Coordination
- Practice Specialty Support

**Business Management**
- Inventory Management
- Merchant Services
- Appointment Scheduling
- Employee Management
- Event Scheduling
- Automated Scheduling
- Client Management
- Forms Management

**Patient Health Information Management**
- ePHI Storage
- Interoperability
- Patient Workflow Management
- Telemedicine Integration
- Claims Management
- Documentation Management
- Revenue Management
- Patient Records Management
- Document Management
- Invoice Management
- Medication Management
- Task Management
- Care Plan Management
- Calendar Management
- Communication Management
- Prescription Management
- Inventory Management
- Forms Management
- Image Management
- Practice Management
- Intake Management
- Appointment Management
- Lab Order Management
- Configurable Workflow
- Formulary Management
- EMR/EHR
- Clinic Interoperability
- Compliance Management
- Records Management
- Template Management
- Registration Management
- Referral Management
- Case Management
- For Pain Management
- Escalation Management
- Queue Management
- In-Patient Management

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration
- Patient Intake
- Patient Engagement
- Care Plan Management
- Communication Management
- Customizable Forms
- Care Summaries
- EHR-Agnostic
- Assessment Management
- Social Media Integration

**Added Efficiencies**
- EMR/EHR
- Compliance
- Medical Billing
- Patient Information Management
- Medical Billing
- Third-Party Integrations
- Data Integration
- Tax Management
- Expense Management
- Claims Management
- Fixed Asset Management
- Materials Management
- Cash Management
- Workflow Management
- Subscription Management
- Invoice Management
- Audit Management
- Availability Management
- Employee Management
- Insurance Management
- Practice Management
- Care Plan Management
- Appointment Management
- Compliance Management
- Records Management
- Document Management
- Calendar Management
- Assessment Management
- Template Management
- Patient Records Management
- Inventory Management
- Communication Management
- EMR/EHR
- Forms Management
- Contact Management
- Accounting Integration
- Out-Patient Management
- Payroll Management
- Physician Management
- Registration Management
- Task Management
- Policy Management
- Revenue Management
- In-Patient Management
- Lab Information Management
- Bed Management
- Patient Flow Management
- Vaccine Management
- Financial Management
- Telemedicine Integration

**Marketing**
- Client Communications
- Loyalty Management
- CRM

**Additional Functionality**
- Compliance Tracking
- Self Service Portal
- Document Storage
- Activity Tracking
- Charting
- Reporting & Statistics
- API
- HIPAA Compliant
- Activity Dashboard
- Appointment Scheduling
- Customizable Reports
- Real-Time Updates
- E-Prescribing
- Scheduling
- Pharmacy
- Generative AI
- AI Copilot
- Real-Time Data
- Data Import/Export
- Client Portal
- Real-Time Reporting
- Automated Scheduling
- Multi-Location
- Alerts/Notifications
- Order Entry
- Access Controls/Permissions
- Customizable Templates
- Reminders
- Project Accounting
- Medical Coding
- Payment Processing
- Payment Reconciliation
- Approval Process Control
- Revenue Recognition
- Resource Allocation & Planning
- General Ledger
- Mobile Access
- Purchasing & Receiving
- For Medical Purposes
- Secure Data Storage
- Financial Reporting
- Accounts Payable
- Accounts Receivable
- Budgeting/Forecasting
- Financial Analysis
- Electronic Payments
- Patient Scheduling
- Live Chat
- Patient Engagement
- Physician Scheduling
- Multi-Physician
- Patient Portal
- Telemedicine
- Insurance Eligibility Verification
- Claims Scrubbing
- Patient Intake
- Clinic Interoperability
- SOAP notes
- Billing & Invoicing
- Task Scheduling
- Chat/Messaging
- Goal Setting/Tracking
- For Occupational Therapists
- Progress Tracking
- Progress Reports
- Mobile Alerts
- Customizable Forms
- Drag & Drop
- Waiting Time Tracking
- Document Templates
- Patient Monitoring
- Customer Database
- Real-Time Notifications
- Monitoring
- Patient Location Tracking
- SMS Messaging
- Contact Database
- Surveys & Feedback
- Real-Time Monitoring
- Clinical Notes
- Credit Card Processing
- Growth Charts
- Scheduled/Automated Reports
- Immunization & Allergy Tracking
- Medical History Records
- Treatment Planning
- Coding Assistance
- Email Reminders
- Availability Indicator
- For Podiatrists
- Online Intake Forms
- Customizable Fields
- Imaging and X-rays
- Calendar Sync
- Customizable Branding
- Facility Scheduling
- Referral Tracking
- For Speech Therapists
- Historical Reporting

**Practice Management**
- Patient Records
- Photo Management
- E-Prescribing and Lab Orders
- Patient Portal
- Insurance Billing
- Faculty/Staff Management
- Appointment Management
- Discount Management
- Promotions Management
- Gift Card Management
- Calendar Management
- Medical Billing
- Records Management
- Reputation Management
- Practice Management
- Lab Order Management
- Revenue Management
- Compliance Management
- Insurance Management
- Document Management
- Marketing Management
- Workflow Management
- Registration Management
- Claims Management
- Communication Management

**Generative AI**
- AI Text Summarization
- Generative AI

**Agentic AI - EHR**
- Autonomous Task Execution

**Additional Functionality**
- Quality Assurance
- For Anesthesiologists
- Data Collection
- AI Copilot
- Preoperative Modules
- Generative AI
- ICD-10 Compliance
- Intraoperative Charting
- EHR/EMR Integration
- Templates
- Patient Communications
- Reporting & Statistics
- Compliance Tracking
- Customizable Templates
- Customizable Forms
- Multi-Location
- Voice Recognition
- API
- Activity Dashboard
- E-Prescribing
- Billing & Invoicing
- ONC-ATCB Certified
- Referral Tracking
- Claims Scrubbing
- Electronic Payments
- Insurance Eligibility Verification
- Coding Assistance
- Meaningful Use Certified
- Live Chat
- HIPAA Compliant
- Treatment Planning
- Charting
- Patient Portal
- For Cardiologists
- Reminders
- Customizable Reports
- Appointment Scheduling
- Third-Party Integrations
- Monitoring Device Integration
- Patient Intake
- Decision Support
- Progress Notes
- For Dermatologists
- Data Import/Export
- Lab Integration
- Telemedicine
- Medical Billing
- Reporting/Analytics
- Audit Trail
- Medication Database
- Clinical Notes
- Handwriting Recognition
- Imaging and X-rays
- File Sharing
- Patient Scheduling
- Immunization & Allergy Tracking
- Order Entry
- Outcome Assessment Tools
- Alerts/Notifications
- Initial Assessments
- Family History Tracking
- Annotations
- Diagnostic Reports
- Growth Charts
- Customizable Tests
- Patient Engagement
- EDI
- For Family Medicine
- Medication History
- For Substance Abuse Therapy
- For Mental/Behavioral Health
- Confirmations/Reminders
- Medication Alerts/Warnings
- Mobile App
- Therapy Notes
- Electronic Signature
- For Group Therapy
- For Neurologists
- Speech Recognition
- Hardware Integration
- For Obstetrics & Gynecology
- Diagnostic Imaging
- Patient Education
- Patient Questionnaires
- Patient Monitoring
- Task Scheduling
- For Ophthalmologists
- SOAP notes
- 3D Imaging
- For Orthopedics
- PACS Integration
- Electronic Prior Authorization
- Analytics
- Vitals Tracking
- For Podiatrists
- Medical History Records
- Automatic Transcription
- Case Notes
- Self Service Portal
- Access Controls/Permissions
- Third-Party Integration
- Scheduling
- For Psychiatrists
- Self Check-In/Check-Out
- Urgent Care Templates
- Digital Signature
- Lab Results
- Payment Processing
- Data Security
- Drug Reference Database
- Accounting
- For Urologists
- Collaboration Tools
- Web-based Deployment

**Additional Functionality**
- Scheduling
- Contact Database
- Document Storage
- Activity Tracking
- AI Copilot
- Billing & Invoicing
- Customizable Fields
- Automated Scheduling
- Referral Tracking
- Reporting & Statistics
- Marketing Automation
- Reminders
- Alerts/Notifications
- Customizable Templates
- Mobile Access
- Monitoring
- Audience Targeting
- Live Chat
- Task Progress Tracking
- Predictive Analytics
- Task Scheduling
- For Healthcare
- Multi-Location
- Chat/Messaging
- Customizable Reports
- HIPAA Compliant
- Charting
- Forecasting
- Patient Education
- Electronic Payments
- Multi-Language
- Patient Questionnaires
- Onboarding
- Confirmations/Reminders
- Appointment Scheduling
- Real-Time Data
- Sentiment Analysis
- Activity Dashboard
- Real-Time Analytics
- Medication History
- Online Refills
- Messaging
- Video Conferencing
- Real-Time Monitoring
- API
- Prescription Renewal
- Customizable Branding
- Historical Reporting
- Mobile Alerts
- Lab Results
- Telemedicine
- One-to-One Messaging
- Patient Monitoring
- Health Record Access
- Medical Billing
- Customer Database
- Bill Payment
- For Medical Purposes
- Electronic Signature
- Two-Way Audio & Video
- Video Consultations
- Secure Messaging

**Platform Tools**
- Reporting and Analytics
- Healthtech Integrations
- Mobile App
- Social Media Integration
- Website Integration
- Third-Party Integrations
- Customer Mobile App

**Additional Functionality**
- Marketing Automation
- HIPAA Compliant
- Customer Database
- Activity Dashboard
- Payment Processing
- Before & After Pictures
- Billing & Invoicing
- AI Copilot
- Reminders
- Customizable Templates
- Electronic Payments
- Customizable Reports
- Reporting & Statistics
- Alerts/Notifications
- Loyalty Program
- SMS Messaging
- Online Booking
- Sales Reports
- Treatment Packages
- Customizable Forms
- API
- Generative AI
- Email Marketing
- Customizable Branding
- Transaction History
- For Medical Spas
- Multi-Location
- For Plastic Surgery Practices
- Patient Engagement
- Telemedicine
- Electronic Faxes
- Point of Sale (POS)
- Customer Surveys
- Charting
- Medical Coding
- Consent Forms
- Live Chat
- kiosk
- Plastic Surgery Simulator
- E-Prescribing
- SMS Reminders
- Referral Tracking
- Mobile Alerts
- Automated Quoting
- EMR/EHR
- Digital Signature

## Top PatientNow Alternatives
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