1. [Home](https://www.g2.com/)
2. ...
3. [Help Desk Software](https://www.g2.com/categories/help-desk)
4. [Patchdesk Helpdesk Discussions](https://www.g2.com/products/patchdesk-helpdesk/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/2110435/large_detail_7a7fdc8335509a24b309702bf412986a.png "Product Avatar Image")
](/products/patchdesk-helpdesk/reviews)

[

Patchdesk Helpdesk

](/products/patchdesk-helpdesk/reviews)

0 ratings

Patchdesk Helpdesk is software for bug tracking and support, merging customer tickets and engineering issues into one workspace. Its shared inbox lets teams assign tasks, monitor SLA timers, use macros for consistent replies, and add internal notes for collaboration. Tickets can be turned into tracked bugs, ensuring seamless support and development workflows. The issue tracker uses unique identifiers that integrate with team chats and version control systems. A branded portal allows users to submit requests without accounts, requiring only a name, email, and issue description, with updates sent via email. SLA timers set priority-based response and resolution goals, while macros ensure consistent messaging. CSV import/export supports data management and reporting. Security features include data encryption, multi-factor authentication via TOTP, email, and SMS, plus role-based access controls.

Show More

When users leave Patchdesk Helpdesk reviews, G2 also collects common questions about the day-to-day use of Patchdesk Helpdesk. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 0.0

Nps Score

### All Patchdesk Helpdesk Discussions

Search

Most CommentedMost HelpfulCommon QuestionsNewest

All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Common Questions

Newest

Filter by

All Discussions

Discussions with Comments

Common Questions

Discussions without Comments

Sorry...

There are no questions about Patchdesk Helpdesk yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/patchdesk-helpdesk/discussions/new?entry_point=discussions%23product)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/2110435/thumb_square_7a7fdc8335509a24b309702bf412986a.png "Product Avatar Image")

### Have you used Patchdesk Helpdesk before?

Answer a few questions to help the Patchdesk Helpdesk community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fpatchdesk-helpdesk%2Fdiscuss%3Fsmall_ask%3Dpatchdesk-helpdesk)
No