Whether you are just starting out or want to learn and teach customer success, Totango Community gives you the core functionality of a Customer Success platform so you can get started today. No credit cards. No trial period.
- Single Unified Customer View
- Alerts & Notifications
- Automated Lifecycle Management
- Customer Communications
- Executive Console
- AI & Machine Learning
- Data Management
- User Management
- Data Security
- Product Support
- Self Service Administration
- 20+ Integration Partners
Up to 500,000 actions/month
- Seats: 50 seats
- Real-time Tracking
- Customer Journey Analytics Reports
- Dynamic Segments
- One-Click Integrations with 40+ Tools
- Customer Profiles
- Triggers and Automations
- Customizable Dashboards
- People Reports
|FreeUpto 10,000 Monthly Tracked Users (MTUs)|
1. Behavioral Segmentation- Create segments based on user interactions across all touchpoints.
2. Cross-Channel Engagement- Communicate through SMS, Push Notifications, In-app messages, Emails, App-Inbox, and On-site messages.
3. Campaign Analytics - Analyze reach, open rates, CTRs, and conversions of your campaigns.
4. Connectors- Engage users outside your site or appConnect, and export data to platforms such as Facebook, Google, WhatsApp, and more. Trigger ads, and messages to make these channels a seamless part of your omni-channel strategy.
5. Frequency Capping, Throttling, and DND - Avoid spamming your users. Cap global limits on messages, set do-not-disturb rules, and throttle delivery speed.
6. Self-serve Knowledge BaseExtensive documentation to support your growth journey.
7. API AccessData, and transactional APIs.
8. Email Support