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Parnidia AI Chat Agent

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(11)5.0/5

Parnidia AI Chat Agent is an AI chatbot for e-commerce and customer service that answers customers in seconds on your website, email, Facebook Messenger, Instagram and WhatsApp. The AI customer support agent resolves support questions, recommends products, tracks orders and checks stock 24/7, and hands the conversation to your team with full context when a person is needed. Unlike DIY chatbot builders, Parnidia AI Chat Agent is a done-for-you, managed AI customer service solution. Parnidia builds the knowledge base, connects your e-commerce platform and internal systems, and launches the agent in up to 4 weeks. Your team spends about 2 hours in total, mostly on sharing access and testing. Key features 1. AI customer support automation. Answers only from your own policies, documents and product catalogue, never from the open web, to minimize hallucinations. Most repetitive questions never reach your team. 2. AI product recommendations. Understands what the customer needs, compares products and shares product links, images and discount codes to increase conversions. 3. Order tracking and stock checks. Looks up orders, delivery times and live stock in your store and shipping systems, and completes bookings directly in the chat. 4. Live hand-off to human agents. When a person is needed, the chat moves to your team with an AI summary, so customers never repeat themselves. 5. Omnichannel AI chatbot. Website live chat, email, Messenger, Instagram DMs, WhatsApp and SMS, all answered by the same AI agent. 6. Multilingual AI chatbot. Replies in the language of each message, in any language modern LLMs support. Proven in production in Lithuanian, Latvian, Estonian, Finnish, English, Russian, German and Spanish. 7. AI-first Helpdesk included. One shared inbox where your team joins any chat, corrects answers so the agent learns, gets AI reply drafts for Gmail and Outlook emails, and sees conversation summaries, trending topics and AI evaluations. Integrations Shopify, WooCommerce, Magento (Adobe Commerce), PrestaShop, OpenCart, BigCommerce, Verskis, HubSpot, Salesforce, Pipedrive, Omnisend, Paysera, Gmail, Outlook, WhatsApp, Instagram, Messenger, SMS, DPD, Omniva, LP Express, Venipak, Google Drive, Notion, Confluence, SharePoint, plus any system with an API. Proven results - Open24 cut customer service costs by 60% with 9 AI Chat Agents for 3 e-commerce brands in Lithuania, Latvia and Estonia. - Verskis.lt: the AI agent handles about 80% of customer inquiries. - Home by NB e-shop achieved 587% ROI through saved time and increased sales. Who it is for Optimized for e-commerce stores and online shops, and used successfully by clinics, SaaS platforms and service companies. Trusted by Baltic brands including Audimas, Imperija, Teida, Ermitažas, Sapiegos Clinic and ISM University. Switching from another chatbot? Parnidia migrates your knowledge base, flows and integrations from tools like Tidio, DigitalGenius and tawk.to. Pricing Simple monthly plans from 99 EUR per month, priced by conversation volume. Setup is quoted per project. Security and compliance GDPR-aligned processing with a signed DPA for every client. Customer data is never used to train AI models, and all AI model providers meet SOC 2, ISO 27001 and GDPR standards. Built with EU AI Act transparency in mind.

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