---
title: Parlance Reviews
meta_title: 'Parlance Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Parlance works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Parlance Reviews
**Vendor:** Parlance  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Parlance
With over 23 years of successful deployments, Parlance is a tested, reliable call management solution. We provide callers friction-free, voice-driven access to the right resources, meeting the caller experience demands of today’s leading organizations. Our voice-enabled call routing service greets each caller with your branded message and allows them to speak naturally to quickly connect to the resources they need. Parlance improves the first step of every caller’s journey by replacing frustrating IVR menus, reducing long hold times, and supporting a better agent experience. While old fashioned IVRs typically have an engagement rate of less than 15%, 85% of callers easily engage and self-serve with our modern voice-enabled solution. Your operators and agents can provide better service to callers who need complex support and empathy because Parlance relieves the burden of routine transfers. Our managed service solution ensures every caller receives immediate access, enables uninterrupted availability, continuously optimizes performance, and reduces operational costs. Parlance Service is comprised of three elements: voice-enabled call routing, directory services, and a partnership that empowers your organization with industry-leading expertise.






- [View Parlance pricing details and edition comparison](https://www.g2.com/products/parlance/reviews?open_modal_url=%2Fproducts%2Fparlance%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fparlance%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-05+17%3A11%3A20+-0500&secure%5Bsession_id%5D=d5b04dac-b1e5-433a-b3fd-d78aaeaa5fd3&secure%5Btoken%5D=4057569608654290cd4b4eabb81481952051ed03c77e7e8e848b8d85d773a3e6&format=llm_user)

## Parlance Features
****
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting

****
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

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