[ TESS AI Reviews ](https://www.g2.com/products/tess-ai/reviews) [ TESS AI Reviews ](https://www.g2.com/products/tess-ai/reviews) # TESS AI Features ##### ## Core Conversational Capabilities - AI Chatbots (3) Controlled LLM Response Generation Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules. Context Maintenance Within Sessions Maintains context across user turns in a single session to provide coherent, relevant responses. Natural Language Understanding & Intent Inference Understands varied user phrasing and infers intent without relying solely on keywords or scripts. Show More ##### ## Task & Flow Management - AI Chatbots (2) Scripted Dialogue & Decision Tree Support Supports building conversational flows using predefined paths, rules, and decision trees. Fallback Responses for Unknown Queries Provides fallback messages or guidance when the bot cannot understand or fulfill a query. Show More ##### ## Grammar (4) Grammar Check Checks for grammar errors like misspellings, sentence run-on, etc. Tone Check Evaulates emotional tone of words written. Sentence Formatting Ensures sentences are formatted properly. Spell Check Show More ##### ## Formatting (4) Plagiarism Check Checks for instances of plagirism. Style Editor Evalutes that work has been done within the guildlines of a given writing style (MLA, APA, Chicago, etc.). Citation Finder Finds and formats citations for works mentioned. Rich Text Editor Input different types of content and edit text formats, fonts, font sizes, and colors Show More ##### ## Content (3) Content Ideas Assists in the ideation process for creating new content, including themes, content types, titles and more Content Generation Generates sentences, paragraphs, or papers based on sample text or a topic. Form Generation Generates a form based on information presented. Show More ##### ## Product Type (2) Standalone Application Application is available as a standlone product. Plugin Application is available as a plugin used with another document creation product. Show More ##### ## Deployment & Embedding - AI Chatbots (2) API Access for Business System Integration Provides API access to connect with proprietary business systems or internal data sources. Web Widget & SDK Embedding Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools. Show More ##### ## Admin & Configuration - AI Chatbots (1) No-Code Conversation Design Allows non-developers to configure and design chatbot flows via visual or no-code interfaces. Show More ##### ## Integration (4) Application Integration Supports integration to existing applications or devices. Real-Time Streaming Deliver voices in real time to your application via an API. Integration Deliver voices in real time to your application via an API. Integration Supports integration to existing applications or devices. Show More ##### ## Speech Output (14) Volume Provide tools to modify volume of voice. Pitch Provide tools to modify pitch of voice. Speed Provide tools to modify speed of voice. Pronunciation Provide tools to modify pronunciation of specific pre-defined words. Accent Provide tools to modify accent of voice. Emotion Provide tools to modify emotion of voice, including happy, sad, and annoyed. Speaking Styles Allow users to change the speaking style, such as newscaster or conversational. Speech Output Provide tools to modify emotion of voice, including happy, sad, and annoyed. Speech Output Provide tools to modify pronunciation of specific pre-defined words. Speech Output Provide tools to modify volume of voice. Speech Output Provide tools to modify accent of voice. Speech Output Allow users to change the speaking style, such as newscaster or conversational. Speech Output Provide tools to modify pitch of voice. Speech Output Provide tools to modify speed of voice. Show More ##### ## Audio Format (6) Natural Sounding Voices Allows users to create voices which sound natural and human-like. Audio Format Flexibility Gives users the ability to choose from a number of audio formats including mp3, Linear16, and Ogg Opus. Audio Optimization Optimize for the type of speaker from which your speech is intended to play, such as headphones or phone lines. Audio Format Gives users the ability to choose from a number of audio formats including mp3, Linear16, and Ogg Opus, etc. Custom Voices Allows users to build custom voices for TTS applications. Multi-Voice Supports multiple voices. Show More ##### ## Data (2) Reliability Ensures consistent performance, delivering reliable outputs based on user prompts. Data Security Implements stringent measures to protect user data and ensure privacy. Show More ##### ## Interaction (10) Complex Query Handling Shows adeptness in comprehending and responding to complex or multi-part queries. Natural Conversation Facilitates natural and human-like conversations, delivering engaging interaction experiences. Understanding Demonstrates a sophisticated understanding of both written and spoken user commands. Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Customizability Offers a high degree of customization to meet individual user or business requirements. Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Workflow Management Create, design and manage workflows for repetitive tasks Email Management Manage, store and organize emails within the system or via third-party apps Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Show More ##### ## Learning (2) User Interaction Learning Features robust learning mechanisms, improving responses over time based on past user interactions. Error Learning Showcases the ability to recognize, correct, and learn from its own mistakes. Show More ##### ## Content Generation (2) Creativity Displays creativity in generating diverse, interesting, and contextually relevant responses. Content Accuracy Produces content that is accurate, factually correct, and relevant to the user's query. Show More ##### ## System (5) API Flexibility Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. Update Frequency and Utility Regularly receives updates that contribute to continuous improvement of the product. Cross-Platform Compatibility Assesses the chatbot's ability to function seamlessly across various platforms and devices. Software Integration Seamlessly integrates with other platforms or software systems, enhancing overall utility. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Functionality (4) Accuracy Generates code that accurately achieves the desired functions based on user input Input processing Processes user input intuitively and accurately Interface Provides an intuitive and easy-to-access interface Code quality Generates high quality code that adheres to best practices Show More ##### ## Support (3) Community Offers access to community pages and forums for users to learn tips and tricks from one another Update schedule Is updated with new features and enhanced AI capabilities on a regular basis Documentation Provides documentation to help developers get started and troubleshoot issues Show More ##### ## Generative AI (6) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text-to-Speech Simulates human-like speech from text inputs. Gen AI Simulates human-like speech from text inputs Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Video Creation - AI Video Generation (6) Video Creation Allows users to create video content based on AI technology without relying on external video material Text to Speech Converts written text to natural-sounding speech Voice Control Controls aspects of the synthesized voice, such as volume, pitch, and emotion Content Creation Provides tools to develop content, including but not limited to graphics, videos, presentations, copywriting, blogs, etc. Custom Avatars Gives users tools for creating custom avatars Avatar Quality Produces a high-quality human-like avatar Show More ##### ## Generative AI - AI Video Generation (2) AI Text-to-Video Provides the ability to generate video from a text prompt Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Editing - AI Video Generation (3) Content Editing Provides tools for clipping, arranging, and manipulating videos File Exporting Saves and exports completed files in one or more file types Automated Image & Video Editing Generative AI models can be used for image and video editing tasks that can automatically enhance images, remove noise or change styles Show More ##### ## Storage & Management - AI Video Generation (4) File Uploading Allows users to upload video files File Storage Assists with storage, organization, and sharing of video files Metadata Provides tagging and metadata features to optimize organization and video search capabilities Video Distribution Assists with the distribution of videos through various channels with encoding and/or transcoding features Show More ##### ## Agentic AI - AI Code Generation (7) Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Workflow Design & Integration - AI Orchestration (6) Dependency Management Lets teams configure execution order and dependencies among AI components, ensuring workflows run smoothly and logically. Workflow Coordination Streamlines the management of multiple AI models and agents by bringing them together into cohesive, automated workflows for complex business tasks. Multi-Provider API Connectivity Connects with a wide array of AI model APIs and external services, regardless of provider, within a single orchestration platform. Multi-Step Workflow Creation Enables the construction of sophisticated, multi-step AI workflows that combine specialized models for end-to-end process automation. Enterprise System Integration Integrates seamlessly with enterprise platforms such as CRMs, databases, and business applications for unified data and process flow. Real-Time Data Pipelines Supports the setup of live data pipelines that move information instantly between AI components and enterprise systems. Show More ##### ## Performance Optimization & Analytics - AI Orchestration (6) Workflow Performance Dashboards Offers comprehensive dashboards to visualize KPIs and performance metrics for all orchestrated AI workflows. Workflow Reporting Generates in-depth reports on workflow performance, resource consumption, and the overall business impact of AI orchestration. Resource Utilization Monitoring Tracks and displays resource usage across all AI components, enabling proactive performance tuning and troubleshooting. Computational Resource Management Dynamically manages and allocates computational resources, including GPU clusters, to maximize efficiency based on current workflow needs. Dynamic Scaling Scales AI workloads up or down automatically, adapting to fluctuations in processing demands and user traffic. Component Monitoring Provides insights into data flow, processing times, and success rates for each individual AI component within a workflow. Show More ##### ## Governance & Compliance Controls - AI Orchestration (5) Regulatory Compliance Ensures all AI workflows adhere to relevant regulatory standards and industry requirements. Governance Policy Enforcement Empowers organizations to enforce governance policies and compliance controls across orchestrated AI operations. Role-Based Access Control Facilitates the setup of role-based permissions and approval workflows for sensitive AI operations and deployments. Audit Trail Management Maintains comprehensive logs and audit trails of workflow executions to support compliance and troubleshooting efforts. Security Protocols Applies robust security protocols and policies to protect sensitive AI deployments and data flows. Show More ##### ## Agentic AI - AI Chatbots (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Monitoring & Improvement - AI Chatbots (1) Feedback-Driven Response Optimization Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning). Show More ##### ## Reliability & Safety - AI Chatbots (1) Guardrails & Content Controls Includes safeguards to restrict inappropriate responses and ensure compliant language use. Show More ##### ## Additional Functionality (151) Documentation Management Manage product specific documents in a categorized order Workflow Management Create, design and manage workflows for repetitive tasks Syntax Check Removes improperly formatted email addresses Code Explainer Tool that helps make complex code more comprehensible Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Code Generation Generate new programming code by utilizing natural language prompts and provide suggestions to complete partially written code Real-Time Analytics Analyze and gain insights into data in real-time AI Coding Assistant Helps write, edit, complete, and fix code. Intelligent Code Completion Assists in creating code and/or autocompletes code AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Code Refactoring The process of restructuring code without changing its original functionality. Code Snippet Reusable block of code Multiple Programming Languages Supported Run stored procedures and queries in multiple programming languages, such as JSON, Java, Python, Ruby, Perl, and SQL Generative AI Use AI to generate content in the form of text, images, videos, etc. Code Editing Edit code that has been previously created for product development. Integrated Development Environment An application for source code editing, compiling, and debugging Prompt Engineering Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models Task Automation Automatically handle routine, repetitive tasks and processes without the need for manual intervention Automated Testing Execution of software tests by leveraging automation tools Personalization and Recommendation Generative AI models can create personalized recommendations for users based on their preferences and behavior. Encryption Convert data into a code for security API Application programming interface that allows for integration with other systems/databases Content Generation Generative AI can be employed to generate content in different forms, such as text, images, music, and videos Code Testing Verifying if codes are performing the expected output Collaborative Development Work with others within one platform/system on the application development process Machine Translation Translate multiple types of language through AI technology Code Conversion Converts code from one format to another. Debugging Detect and remove errors GDPR Compliance Ensure compliance with the General Data Protection Regulation protocols Codebase Scanning Examining code to identify errors, bugs, and security flaws. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Revision History Track what was updated, who made the changes, compare two revisions, and revert or perform another revision Assisted Content Creation Utilizes artificial intelligence to provide content suggestions to users as they type Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Templates Sample files or documents that could be customized as needed or used as is Search Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Tone Selection Choose the desired tone for content to be generated Multi-Language Manage and support multiple languages Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Autocomplete Autocompletion of a word or phrase that the user is typing Document Export Export content in multiple document formats such as .pdf, .txt, .doc, .xls, and more based on requirements Dictionary/Thesaurus Dictionary/Thesaurus Snippets Create and save approved content for re-use across the team or business AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Workflow Management Create, design and manage workflows for repetitive tasks Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Customizable Rules Rules followed by the software/AI can be configured by users to suit their specific needs API Application programming interface that allows for integration with other systems/databases Autocorrect Automatic correction of spelling and/or grammatical mistakes Natural Language Processing Process and analyze human language in text or audio form Language Detection Identify different languages Keyword Research Tools Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns Plagiarism Detection Text Editing Edit text as needed Auto-Save Automatically saves entered text/data Brand Guidelines Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines Autoresponders Create and automatically send premade copy in response to customer messages Configurable Workflow Configure existing workflows to meet your organization's needs Natural Language Processing Process and analyze human language in text or audio form Customizable Branding Add customized logos and colors to align with company branding Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Real-Time Analytics Analyze and gain insights into data in real-time Pre-Configured Bot Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Live Chat Ability to chat online in real time Real-Time Monitoring Active monitoring of systems, applications, or networks Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Speech Recognition Train your system to interpret and transcribe voice messages Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Generative AI Use AI to generate content in the form of text, images, videos, etc. Customer Service Analytics Chatbot AI-based platform which conducts a conversation via auditory or textual methods Intent Recognition Helps understand a user's intentions/actions Lead Capture Automatically identify and save contact information of potential customers Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Chat Transcript Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Natural Language Search Ability to interact with the application using human languages such as English Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Speech Synthesis The ability of a bot to respond to user queries in synthesised voice Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. API Application programming interface that allows for integration with other systems/databases For Developers For the intention to be used by developers Customer Segmentation Process of dividing customers into groups based on common characteristics Alerts/Escalation System alerts about the need to escalate an issue or request Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product API Application programming interface that allows for integration with other systems/databases AI Scripting Utilizes AI to create or enhance compelling and engaging video/product scripts. Brand Overlay Branding videos with company logo Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Platform AI Coverage Track brand visibility across ChatGPT, Perplexity, Gemini, Google AI Overviews, Claude, and more. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Screen Recording Record and save a video file of what is happening on a computer screen Multimedia Support Supports various file formats Voice-Over/Audio Record voices to add to video content Machine Translation Translate multiple types of language through AI technology Watermarking Add a digital mark to show ownership of an image, video, document, etc. Media Library Collection of images, videos and other digital content that can be used Video Marketing Helps businesses market their videos Data Import/Export Import and export data to and from software applications Color Grading Helps blend colors in the video for smoother transitions Audio Mixing Combine and manage multitrack recordings Prompt Engineering Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models Video Templates Pre-built and/or customizable templates for video design and creation. Video Management Store and manage online video content Content Generation Generative AI can be employed to generate content in different forms, such as text, images, music, and videos Natural Language Processing Process and analyze human language in text or audio form AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Voice Cloning Generating realistic and highly customizable voices for any application. Text Overlay Create text to match video content Subtitles/Closed Captions Automatically create subtitles/closed captions Animations & Transitions Ability to insert animations/transitions For Online Learning Designed for usage in creative content. Grammar Check Check text for proper grammar usage Audio Editor Visual GUI that allows users to manage audio tracks, instruments, filters, etc. For Sales Teams/Organizations Caters to sales teams Analytics Tools for the systematic analysis of various types of data or statistics WCAG Compliance Compliant with WCAG standards (makes web content more accessible to people with disabilities) Content Library Centralized repository to store content and assets Publishing/Sharing Share pre-configured sets of data organized and presented in a specific manner with the organization Chatbot AI-based platform which conducts a conversation via auditory or textual methods Content Creation The ability to create unique content Data Management Ability to handle large datasets AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Speech Recognition Train your system to interpret and transcribe voice messages Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Phonetic Variation Detection Detects variations in pronunciation or variations in spelling across regions. Voice Generator Generates computer-based voices from text or scripts. SSML Support Supports Speech Synthesis Markup Language. Transcripts/Chat History View messages sent by both parties during the chat conversation For Marketers For the intention to be used by marketing teams Speech-to-Text Analysis Analyze, correct, and monitor speech for transcriptions or recordings Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Multi-Language Manage and support multiple languages Machine Translation Translate multiple types of language through AI technology Natural Language Processing Process and analyze human language in text or audio form API Application programming interface that allows for integration with other systems/databases Show More ## Top-Rated Alternatives [ ![ChatGPT](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e369fa2434bfed6434dea757dc661c25/chatgpt.jpg "ChatGPT") ChatGPT 4.6/5(2,908) ](https://www.g2.com/products/chatgpt/reviews) [ ![1min.AI](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0ed912ff8d71866533013f67afb91bd9/1min-ai.png "1min.AI") 1min.AI 4.6/5(919) ](https://www.g2.com/products/1min-ai/reviews) [ ![Simplified](https://images.g2crowd.com/uploads/product/hd_favicon/7b1ba8c7ba6a59af473f2286867b8689/simplified-simplified.svg "Simplified") Simplified 4.6/5(5,011) ](https://www.g2.com/products/simplified/reviews) [ View All Alternatives ](https://www.g2.com/products/tess-ai/competitors/alternatives) TESS AI Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e369fa2434bfed6434dea757dc661c25/chatgpt.jpg "Product Avatar Image") ChatGPT 4.6/5(2,908) [ Compare Now ](https://www.g2.com/compare/chatgpt-vs-tess-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0ed912ff8d71866533013f67afb91bd9/1min-ai.png "Product Avatar Image") 1min.AI 4.6/5(919) [ Compare Now ](https://www.g2.com/compare/1min-ai-vs-tess-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1595044afa3d2f8ae6acc0640a73f6ac/simplified-simplified.jpeg "Product Avatar Image") Simplified 4.6/5(5,011) [ Compare Now ](https://www.g2.com/compare/simplified-vs-tess-ai) ##### Categories on G2 [AI Writing Assistant](https://www.g2.com/categories/ai-writing-assistant)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[AI Video Generators](https://www.g2.com/categories/ai-video-generators) [AI Writing Assistant](https://www.g2.com/categories/ai-writing-assistant)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[AI Video Generators](https://www.g2.com/categories/ai-video-generators)[Text to Speech](https://www.g2.com/categories/text-to-speech)[AI Orchestration](https://www.g2.com/categories/ai-orchestration)[AI Code Generation](https://www.g2.com/categories/ai-code-generation) [Show MoreShow Less](javascript:void(0);) ##### Explore More [best auto dialer software](https://www.g2.com/discussions/what-is-the-best-auto-dialer-software-opinions-please)[What co-browsing tools work across all browsers without requiring a software download or plugin on the customer side?](https://www.g2.com/discussions/what-co-browsing-tools-work-across-all-browsers-without-requiring-a-software-download-or-plugin-on-the-customer-side)[Which AI support agent software delivers the highest CSAT scores?](https://www.g2.com/discussions/which-ai-support-agent-software-delivers-the-highest-csat-scores) [Is Cvent worth it for event networking and matchmaking?](https://www.g2.com/discussions/is-cvent-worth-it-for-event-networking-and-matchmaking)[Best enterprise resource planning system for mid-sized businesses](https://www.g2.com/discussions/best-enterprise-resource-planning-system-for-mid-sized-businesses)[Pros and Cons Details](https://www.g2.com/products/tess-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)