--- title: Parchment Reviews meta_title: 'Parchment Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how Parchment works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 59 scale: '5' date_modified: '2026-08-07' parent_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Parchment Reviews **Vendor:** Instructure **Category:** [Digital Credential Management Software](https://www.g2.com/categories/digital-credential-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 59 ## About Parchment Parchment believes credentials matter in the lifelong journey of a learner. We deliver innovative solutions through the most comprehensive digital credential management platform on the market. K-12, higher education, and professional organizations can connect through a single platform to securely and efficiently send, receive, and engage with credentials of all types. As a scaled partner focused on modernizing the exchange of verifiable academic and professional credentials, the Parchment platform helps millions of learners, 3,000+ districts, 2,000+ university registrar offices, 10 state education agencies, and 7,400+ receivers (including university admissions offices, background check companies, employers, college application services, OPMs, and certification and licensing boards) exchange more than 100 million transcripts, diplomas, certificates and other credentials globally. Founded in 2003, Parchment is headquartered in Scottsdale, AZ. ## Parchment Pros & Cons **What users like:** - Users value the **excellent customer support** from Parchment, praising prompt responses and thorough assistance for their needs. (3 reviews) - Users find Parchment to be very **easy to use** , streamlining processes and enhancing customer support experiences. (2 reviews) - Users value the **excellent customer service** from Parchment, noting prompt responses and thorough support. (1 reviews) - Users value the **excellent customer service** of Parchment, appreciating the prompt responses and thorough assistance provided. (1 reviews) - Users value Parchment's **excellent customer service and professional development resources** , enhancing their overall experience and workflow. (1 reviews) **What users dislike:** - Users find the **limited branding customization** options frustrating, wishing for more control over the product's appearance. (1 reviews) - Users find the **short inactivity timeout** frustrating, causing unnecessary interruptions and frequent logins during usage. (1 reviews) - Users express frustration with **limited options** for updating information and issues with diploma printing and transcript orders. (1 reviews) - Users express concern over the **poor design** of Parchment, highlighting issues with order tracking and delivery guarantees. (1 reviews) - Users report **upload issues** that lead to problems with holds, diploma accuracy, and unfulfilled transcript orders. (1 reviews) ## Parchment Discussions - [What is Parchment used for?](https://www.g2.com/discussions/what-is-parchment-used-for) - [View Parchment pricing details and edition comparison](https://www.g2.com/products/parchment/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A25%3A29+-0500&secure%5Bsession_id%5D=ba553606-414d-4f71-af40-3ca9ebf992b9&secure%5Btoken%5D=9a2b214af4583655ad1894d149a2f78dba26d8be7ebc8be5552691670fc00835&format=llm_user) ## Parchment Features **Platform Basics** - Reporting - Interoperability - Performance **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Platform Content** - Automation - Sharing - Content Library **Platform Additional Functionality** - Activity Dashboard - Mobility - Portal - Self Service Portal **Additional Functionality** - Alerts/Notifications - Status Tracking - Approval Workflow - Policy Management - Real-Time Updates - Customizable Forms - Email Reminders - Credential Management - Single Sign On - Archiving & Retention - Task Management - Document Storage - User Management - Collaboration Tools - Customizable Reports - Certification Management - Workflow Management - Compliance Management - Certificate Repository - Third-Party Integrations - API - Employee Profiles - Document Management - QR Codes - Calendar Management - Search/Filter - SMS Reminders - Contact Management - Communication Management - Reminders - Generative AI - Customizable Templates - Data Import/Export - Role-Based Permissions - Certification Expiry Tracking - Version Control - Learning Paths/Tracks - AI Copilot - Employee Database - Training Management - Reporting & Statistics - Electronic Signature **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations ## Top Parchment Alternatives - [Credly](https://www.g2.com/products/credly/reviews) - 4.8/5.0 (442 reviews) - [CertifyMe](https://www.g2.com/products/certifyme/reviews) - 4.8/5.0 (554 reviews) - [Certifier](https://www.g2.com/products/certifier/reviews) - 4.6/5.0 (531 reviews)