--- title: Parchment Reviews meta\_title: 'Parchment Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 59 reviews by the users' company size, role or industry to find out how Parchment works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 59 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- ### Parchment Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer support** from Parchment, praising prompt responses and thorough assistance for their needs. [(3 mentions)](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744505&qs=pros-and-cons#reviews) Users find Parchment to be very **easy to use** , streamlining processes and enhancing customer support experiences. [(2 mentions)](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744570&qs=pros-and-cons#reviews) Users value the **excellent customer service** from Parchment, noting prompt responses and thorough support. [(1 mentions)](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744344&qs=pros-and-cons#reviews) Users value the **excellent customer service** of Parchment, appreciating the prompt responses and thorough assistance provided. [(1 mentions)](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744615&qs=pros-and-cons#reviews) Users value Parchment's **excellent customer service and professional development resources** , enhancing their overall experience and workflow. [(1 mentions)](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744396&qs=pros-and-cons#reviews) Users find the **limited branding customization** options frustrating, wishing for more control over the product's appearance. [(1 mentions)](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744557&qs=pros-and-cons#reviews) Users find the **short inactivity timeout** frustrating, causing unnecessary interruptions and frequent logins during usage. [(1 mentions)](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744586&qs=pros-and-cons#reviews) Users express frustration with **limited options** for updating information and issues with diploma printing and transcript orders. [(1 mentions)](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744455&qs=pros-and-cons#reviews) Users express concern over the **poor design** of Parchment, highlighting issues with order tracking and delivery guarantees. [(1 mentions)](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744383&qs=pros-and-cons#reviews) Users report **upload issues** that lead to problems with holds, diploma accuracy, and unfulfilled transcript orders. [(1 mentions)](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744467&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Parchment ##### 1. Customer Support Users value the **excellent customer support** from Parchment, praising prompt responses and thorough assistance for their needs. [ See 3 mentions ](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744505&qs=pros-and-cons#reviews) See Related User Reviews ![Rhonda C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhonda C.") RC Rhonda C. Mid-Market (51-1000 emp.) 4.5/5 "Overall, Parchment does a pretty good job, but there are ways Parchment could improve." What do you like about Parchment? That I am no longer printing and mailing in house. Easy to use. Lynne, Member Support Representative​​​​​​​, is the absolute Best! ![Frank C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank C.") FC Frank C. Enterprise (\> 1000 emp.) 4.5/5 "Essential Credentials Partner in Higher Education" What do you like about Parchment? Parchment offers solutions to support every academic program at your institution. They are easy to work with and provide great customer support. ##### 2. Ease of Use Users find Parchment to be very **easy to use** , streamlining processes and enhancing customer support experiences. [ See 2 mentions ](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744570&qs=pros-and-cons#reviews) See Related User Reviews ![Rhonda C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhonda C.") RC Rhonda C. Mid-Market (51-1000 emp.) 4.5/5 "Overall, Parchment does a pretty good job, but there are ways Parchment could improve." What do you like about Parchment? That I am no longer printing and mailing in house. Easy to use. Lynne, Member Support Representative​​​​​​​, is the absolute Best! ![Frank C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank C.") FC Frank C. Enterprise (\> 1000 emp.) 4.5/5 "Essential Credentials Partner in Higher Education" What do you like about Parchment? Parchment offers solutions to support every academic program at your institution. They are easy to work with and provide great customer support. ##### 3. Helpful Users value the **excellent customer service** from Parchment, noting prompt responses and thorough support. [ See 1 mentions ](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744344&qs=pros-and-cons#reviews) See Related User Reviews DB Dawn B. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service is on Target" What do you like about Parchment? Parchment has always provided excellent customer service. Whether it is an issue with an order or a request for an enhancement, the response time and ##### 4. Platform Quality Users value the **excellent customer service** of Parchment, appreciating the prompt responses and thorough assistance provided. [ See 1 mentions ](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744615&qs=pros-and-cons#reviews) See Related User Reviews DB Dawn B. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service is on Target" What do you like about Parchment? Parchment has always provided excellent customer service. Whether it is an issue with an order or a request for an enhancement, the response time and ##### 5. Professional Development Users value Parchment's **excellent customer service and professional development resources** , enhancing their overall experience and workflow. [ See 1 mentions ](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744396&qs=pros-and-cons#reviews) See Related User Reviews DB Dawn B. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service is on Target" What do you like about Parchment? Parchment has always provided excellent customer service. Whether it is an issue with an order or a request for an enhancement, the response time and ### 5 Cons or Disadvantages of Parchment ##### 1. Branding Customization Users find the **limited branding customization** options frustrating, wishing for more control over the product's appearance. [ See 1 mentions ](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744557&qs=pros-and-cons#reviews) See Related User Reviews DB Dawn B. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service is on Target" What do you dislike about Parchment? While it sounds petty, the short amount of inactivity time before being logged off is an annoyance. As someone from a small school with many interrup ##### 2. Credential Management Users find the **short inactivity timeout** frustrating, causing unnecessary interruptions and frequent logins during usage. [ See 1 mentions ](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744586&qs=pros-and-cons#reviews) See Related User Reviews DB Dawn B. Mid-Market (51-1000 emp.) 5.0/5 "Customer Service is on Target" What do you dislike about Parchment? While it sounds petty, the short amount of inactivity time before being logged off is an annoyance. As someone from a small school with many interrup ##### 3. Limited Options Users express frustration with **limited options** for updating information and issues with diploma printing and transcript orders. [ See 1 mentions ](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744455&qs=pros-and-cons#reviews) See Related User Reviews ![Rhonda C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhonda C.") RC Rhonda C. Mid-Market (51-1000 emp.) 4.5/5 "Overall, Parchment does a pretty good job, but there are ways Parchment could improve." What do you dislike about Parchment? I don't like that if I upload a roster, but the student has a Hold. 1 year later, the Hold is lifted. I want to be able to update the mailing addres ##### 4. Poor Design Users express concern over the **poor design** of Parchment, highlighting issues with order tracking and delivery guarantees. [ See 1 mentions ](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744383&qs=pros-and-cons#reviews) See Related User Reviews AC Andrew C. Mid-Market (51-1000 emp.) 0.0/5 "Not a good company and don't back up or support the purpose of what they do" What do you dislike about Parchment? The fact that they don't track what you order or guarantee that it will be delivered is a big issue. Students rely heavily on making sure a transcrip ##### 5. Upload Issues Users report **upload issues** that lead to problems with holds, diploma accuracy, and unfulfilled transcript orders. [ See 1 mentions ](https://www.g2.com/products/parchment/reviews?filters%5Bsentiment_snippet%5D=1744467&qs=pros-and-cons#reviews) See Related User Reviews ![Rhonda C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhonda C.") RC Rhonda C. Mid-Market (51-1000 emp.) 4.5/5 "Overall, Parchment does a pretty good job, but there are ways Parchment could improve." What do you dislike about Parchment? I don't like that if I upload a roster, but the student has a Hold. 1 year later, the Hold is lifted. I want to be able to update the mailing addres ## Top-Rated Alternatives [ ![Credly](https://images.g2crowd.com/uploads/product/hd_favicon/10b5bc9cc1c908b3b74379e61b809a87/credly.svg "Credly") Credly 4.8/5(447) ](https://www.g2.com/products/credly/reviews) [ ![CertifyMe](https://images.g2crowd.com/uploads/product/hd_favicon/1f4de51d9e3f54ec9936705a3b6e9cbd/certifyme.svg "CertifyMe") CertifyMe 4.8/5(570) ](https://www.g2.com/products/certifyme/reviews) [ ![Certifier](https://images.g2crowd.com/uploads/product/hd_favicon/ed22027ddfd0c9bd838b0e3a3a404a93/certifier.svg "Certifier") Certifier 4.6/5(535) ](https://www.g2.com/products/certifier/reviews) [ View All Alternatives ](https://www.g2.com/products/parchment/competitors/alternatives) ![Lori P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori P.") LP Lori P. Mid-Market (51-1000 emp.) 11/8/2023 "A great tool for counselors" 4.5/5 What do you like best about Parchment? Parchment is such a time saver with transcripts and education verifications. It is easy to use, and I am very happy with the service I receive. It was very easy to implement. I use it daily for processing transcript requests. Whenever I have had an issue or question, the customer support has been excellent, but I have had very few issues with using Parchment. I really like receiving confirmation emails of transcripts being sent, this has proven very helpful. Review collected by and hosted on G2.com. What do you dislike about Parchment? The only downside is the cost and increasing prices for my school district. I continue to requisition for this service at my school because of the time benefits for me. One other issue is that not all colleges or universities retrieve student transcripts in a timely manner. After processing a transcript request, I still receive feedback from students that the college doesn't have their transcript. To deal with this situation, I screenshot the "history" showing the transcript being processed. Although, not difficult, I wish I did not have to prove transcripts were sent. Review collected by and hosted on G2.com. What problems is Parchment solving and how is that benefiting you? It saves time with processing of education credential requests. I know that the correct credentials are uploaded and the process is simple and easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ML Maureen L. College Counselor Mid-Market (51-1000 emp.) 11/7/2023 "We like using Parchment to submit documents for our students" 5/5 What do you like best about Parchment? Once our students have created their Parchment accounts it makes it easy for us to go and request transcripts, test scores, and letters of recommendation be sent to colleges. Also, uploading the test scores and letters of recommendation is relatively easy. We can go in and see when the documents were sent to a college/university, employer, etc and most importantly when they were downloaded since it always seems to be our fault when documents don't get there in 10 minutes. We have a history that also saves us because again we can say well College A downloaded on this day so it's there it just may not be uploaded into there system. Parchment is quick to respond if we have an issue. I don't use Parchment everyday but our Registrar is in the system on a daily basis, sometimes multiple times during the day. Since Parchment has expanded the documents we can add to the system that helps. Before we had to find other ways to send test scores and letters of recommendation. Now it's in Parchment. Review collected by and hosted on G2.com. What do you dislike about Parchment? I haven't encountered anything that isn't helpful. Sometimes I do have difficulty finding a student who I know has created an account in the "History" section but if that's the only issue I have, I'm happy. I just go about it in another way. Review collected by and hosted on G2.com. What problems is Parchment solving and how is that benefiting you? They've solved ours by expanding the documents we can upload. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![LeTasha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LeTasha J.") LJ LeTasha J. Police Officers Mid-Market (51-1000 emp.) 6/3/2024 "Undelivered" 0/5 What do you like best about Parchment? I would like fact they provide electronic transcripts, but the provide part is missing. Review collected by and hosted on G2.com. What do you dislike about Parchment? There is no way to contact a ln actual person to resolve issues. Review collected by and hosted on G2.com. What problems is Parchment solving and how is that benefiting you? They are supposed to help with transmitting transcripts electronically, but they have not fulfilled their end of the bargain. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Leann I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leann I.") LI Leann I. Martin Luther King High School - Principal Mid-Market (51-1000 emp.) 10/28/2023 "Making Things Easier for Students" 5/5 What do you like best about Parchment? The use of Parchment within out school was super easy to implement. Parchment gave us great customer support when we started and continues to give us great customer service. Anytime we have issues we can email them and they are very responsive to our needs. Our registrar checks Parchment each day and because of how easy Parchment is to use, this only takes a few minutes each day. Parchment is an amazing service to offer to High School students. The first year we implemented Parchment, we still had students and families calling in June and July to order transcripts. Many times the families would be frusturated because of the vacation schedules of school personnel in June and July. Our families and students have found Parchment very easy to use and they love the ability to use the program. The ease of ordering a transcript to be sent to a school, scholarship opportunity, or NCAA is amazing. Students can do this from the comfort of their computer whether than having to remember to go to the registrar sometime during the school day. Review collected by and hosted on G2.com. What do you dislike about Parchment? I have not found a downside to using Parchment. I wish schools in other countries used Parchment so we could get international transcripts more easily for our students moving into our area. However, that is a wish of an administrator and not a fault of Parchment. Review collected by and hosted on G2.com. What problems is Parchment solving and how is that benefiting you? Parchment is allowing us to send transcripts to colleges for our students. This helps ease the frustration of students / parents having to call or come to the school to order transcripts. This also allows the student and school to track the transcript to be sure it is at the school. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tyler H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler H.") TH Tyler H. National President Enterprise (\> 1000 emp.) 10/26/2023 "Parchment Provides a Positive Partnership" 5/5 What do you like best about Parchment? Since our university partnered with Parchment a couple of years ago we have enjoyed a very good relationship as we have worked together to improve service to our students. Colleagues at Parchment have listened to our feedback to add features and improvments to transcript services, and most recently we had a very smooth implementation of the digital badge service for our institution. Our partners at Parchment are always available when we need them, and even when we don't need them for anything in particular they are checking in to make sure everything is going well. Review collected by and hosted on G2.com. What do you dislike about Parchment? We have not encountered many downsides since beginning with Parchment, but as with any large-scale changes such as switching transcript services to a new vendor there are going to be hiccups. Our initial implementation process was bumpy, but the response from Parchment was swift to not only fix any issues we encountered but to also improve the overall process. Review collected by and hosted on G2.com. What problems is Parchment solving and how is that benefiting you? We do not have the capability on our campus to send electronic transcripts securely, so Parchment allows us to send transcripts quickly via a secure email service for our students. In addition to that, Parchment's services are available 24/7 when our staff would only be available during working hours to send any requests. With Parchment our students can order on weekends and holidays, and if they need a paper copy they have the option to mail a transcript as well. It has eased the burden on our staff to send out thousands of transcripts each year while making the process of ordering and sending transcripts more convenient for students. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CS Carrie S. Small-Business (50 or fewer emp.) 11/7/2023 "Parchment has streamlined our ability to provide fast, accurate documents for students and alumni." 5/5 What do you like best about Parchment? Because of Parchment's low-cost services, we are able to provide our current students access to their transcripts at only a cost to the school district and not directly to the student. Review collected by and hosted on G2.com. What do you dislike about Parchment? Often the student does not complete and use their Parchment account because they get "caught" in filling out the account even though they can bypass most of the setup questions. There needs to be a more clear option for a BASIC account. Also linking to other schools. Our students need to be able to use their already existing high school account to send their CCP transcripts as well. Review collected by and hosted on G2.com. What problems is Parchment solving and how is that benefiting you? Students have the power to control who receives their transcripts. No traditional mailing is involved. Documented releases help us to notify that the transcript was sent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tammy W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tammy W.") TW Tammy W. Registrar Small-Business (50 or fewer emp.) 10/31/2023 "Partnering with Parchment saves time and expense for transcript and diplomas services." 5/5 What do you like best about Parchment? Partnering with Parchment to provide electronic transcripts and digital and paper diplomas, and certificates has allowed our institution to continue to offer exceptional service to our students while saving Registrar's Office staff time. Prior to our partnership, our institution didn't have the capability to offer our students a pdf formated transcript or digital diploma. This partnership has enhanced the service we can offer our students. Review collected by and hosted on G2.com. What do you dislike about Parchment? So far, there has been no negative aspects of our partnership with Parchment. Review collected by and hosted on G2.com. What problems is Parchment solving and how is that benefiting you? Our Parchment partnership to provide electronic transcripts has given our institution to ability to provide an official transcript in a manner of minutes. This efficiency has reduced stress for students needing an official transcript quickly. We were printing diplomas inhouse. This process was expensive and time consuming. Our Parchment partnership has allowed staff in the Graduation Office to focus on other important projects. We are saving staff time and budget. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ashley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley S.") AS Ashley S. University Registrar Small-Business (50 or fewer emp.) 11/20/2023 "Efficient and friendly services" 5/5 What do you like best about Parchment? I appreciate how much time Parchment saves our office. The implementation process was easy. Their customer support is excellent. Our graduates love the digital diploma. Review collected by and hosted on G2.com. What do you dislike about Parchment? I wish Parchment's diploma service allowed for a single file upload similar to Diplomas on Demand. With DoD, users could indicate the template code in the csv file. Running multiple Banner jobs and uploading multiple csv files is time-consuming given the number of templates we have. Review collected by and hosted on G2.com. What problems is Parchment solving and how is that benefiting you? Thanks to Parchment's diploma tracking, we now receive very few inquiries from graduates asking where their diploma is and when they'll receive it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tammy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tammy C.") TC Tammy C. Registrar Small-Business (50 or fewer emp.) 10/25/2023 "Long time Parchment Fan" 5/5 What do you like best about Parchment? I find using Parchment to save me time most of the time. That being said some of the almuni have to be scanned, but still saves money and time because we can do it at our convenience in a timely manner of course. This has saved me hours of work after the students graduate to just approve the process. I love the tech support as well. THey are always helpful and courtious. Review collected by and hosted on G2.com. What do you dislike about Parchment? Some times we get a verification and that has become somewhat comoplicated because it ask for a student ID and that was not clear on what it was looking for. Review collected by and hosted on G2.com. What problems is Parchment solving and how is that benefiting you? Saving time and money at the same time. We are not mailing and copying near as many transcripts as in the past. I think the students are getting used to the idea that it is all digital and there for their convenience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AK Amy K. Mid-Market (51-1000 emp.) 11/8/2023 "Parchment is very easy to use." 5/5 What do you like best about Parchment? Parchment admin is very user friendly, all your historical data is saved in one location at your finger tips. Parchment customer service is top notch. Review collected by and hosted on G2.com. What do you dislike about Parchment? Parchment admin side does not show you what the students see, sometimes making it difficult to answer student quesitons. Review collected by and hosted on G2.com. What problems is Parchment solving and how is that benefiting you? Parchment houses all our alumni transcripts in one location, easy for our alumni to send transcripts to any secondary platform. Review collected by and hosted on G2.com. 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