I appreciate the speed and efficiency of Parcel Panel on a daily basis. The software is easy to use, fast, and efficient, which makes tracking orders extremely convenient and hassle-free. I found the customer support to be excellent, as when I had a request, the response was very satisfactory, illustrating a good level of user support. Additionally, I like the fact that Parcel Panel can remove the brand name from my product page for a more professional look, which has a positive impact on the presentation of my online store. I find the initial installation of the product perfect, and I am happy with how it was executed. Review collected by and hosted on G2.com.

I do not want the Parcel Panel label to be displayed on my product page because it detracts from the professional appearance I wish to convey. Review collected by and hosted on G2.com.

I love using Parcel Panel because it provides an exact overview of all our orders, which was something we lacked before. It automatically syncs tracking numbers to PayPal, which is incredibly convenient. The export function, particularly to Google or Excel sheets, is fantastic as it allows us to sort and manage orders effectively, knowing exactly which tracking status is delivered, in transit, or returned to sender. This feature significantly reduces our dispute and chargeback rate by enabling proactive customer communication. I also appreciate the detailed and accurate order tracking status and its integration with Gorgias, which adds value to our operations. The initial setup of Parcel Panel was effortless, requiring only a few clicks, making it user-friendly. Overall, it works perfectly as intended, and I'm thrilled with the switch from our previous product, Track123. Parcel Panel’s capacity to sync with both PayPal and Gorgias soon, along with the easy setup, makes it an invaluable tool for our business. Review collected by and hosted on G2.com.

Nothing it works as intended Review collected by and hosted on G2.com.

I really appreciate Parcel Panel for its seamless integration with my store, which takes the hassle out of order tracking by automatically syncing tracking information from the courier. This eliminates the need for manual updates and ensures my customers always have accurate information. The ability of Parcel Panel to email my customers directly with tracking updates is incredibly valuable, as it keeps them informed and reduces inquiry calls. The branded page it provides for customers to track their orders is clean and easy to navigate, enhancing the overall customer experience. Setup was incredibly simple, like plug and play, which was a huge relief without any need for technical expertise. Overall, these features together make Parcel Panel an invaluable tool for my business, and I strongly endorse it with a 10 out of 10 recommendation. Review collected by and hosted on G2.com.

Sometimes tracking doesn't update, and I have to message staff to change the courier. Review collected by and hosted on G2.com.

I truly appreciate Parcel Panel for its ability to deliver a premium post-purchase tracking experience to our customers. The software provides a high level of customization, which I find very beneficial—particularly the feature that allows users to utilize either the order number or the tracking number for monitoring their shipments. This flexibility is especially valuable for managing dropshipping operations. Additionally, the tracking page itself is a standout feature, offering a customized, user-friendly interface that enhances the customer experience. Setting up Parcel Panel was straightforward and easy, making the transition from our previously in-house coded solution smooth and efficient. Overall, the combination of its robust customization options and seamless integration, such as with Shopify, makes Parcel Panel an excellent choice for tracking solutions. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I find Parcel Panel incredibly efficient for tracking my store orders, as it keeps all orders organized and ensures they are delivered. The feature that stands out the most for me is how easy it makes viewing our orders and verifying their delivery status or identifying any issues. This ease of use allows us to streamline what would otherwise be hours-long tasks into just a few minutes each day. Additionally, the simplicity of the initial setup was a significant benefit, making it accessible and hassle-free to integrate into our operations. Overall, everything about Parcel Panel has been great, and I am so satisfied with its performance that I would confidently rate it a 10 out of 10 in terms of recommending it to others. Review collected by and hosted on G2.com.

not anything at this moment Review collected by and hosted on G2.com.

I love Parcel Panel's design; it's probably the best I've seen, with excellent branding and well-thought-out spacing. These design features not only look good but also build trust, making the overall experience more reliable. The tool offers easy tracking capabilities for my customers, which simplifies the process and keeps everything organized. I also appreciate that it allows the personalization of tracking information by hiding certain words, which adds an extra layer of customization. The user interface of Parcel Panel is straightforward, making it easy for anyone to get started without any hassle. Switching from Track123 to Parcel Panel was a great decision due to its customer-friendly setup. Overall, Parcel Panel really enhances the efficiency and functionality of order tracking, exceeding my expectations across the board. Review collected by and hosted on G2.com.

I like pretty much all services. Review collected by and hosted on G2.com.

I use Parcel Panel for tracking customers' orders, and it has significantly improved the process by reducing the volume of customer inquiries about their orders. Customers can check the order status on our shipping tracking page, which helps them feel at ease after placing an order since they no longer need to contact us frequently to inquire about their parcel. This reduction in inquiries speeds up my workflow considerably, as it minimizes interruptions and allows me to focus on other tasks. I also appreciate the drop shipping tool Parcel Panel offers, which effectively conceals the origin of the parcel, showing customers that it originated from countries like the United States. This aspect is particularly beneficial in maintaining a professional image and ensuring customers are not concerned about international shipping, making it perfect for my needs. Review collected by and hosted on G2.com.

I feel that the quote feature in Parcel Panel could be improved with better explanations. Review collected by and hosted on G2.com.

I love using Parcel Panel because its practicality really stands out for me. It significantly helps me track orders and calculate essential statistics for my store, which are crucial for efficient operations. One of the major benefits is the transparency it provides, enabling my clients to gain more trust in my company by clearly showing how the service works. Setting it up was a breeze, as I found a helpful video on YouTube that guided me through the process, making it quick and straightforward to get started. All these aspects combined contribute to my high satisfaction and the immense value I find in Parcel Panel, making it easy for me to recommend it to others. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

ParcelWILL makes order tracking clear, reliable, and easy for both customers and merchants. It integrates smoothly with Shopify, helps cut down on customer questions, and saves a lot of time overall. The interface also feels intuitive, polished, and professional.

Customer support has been excellent as well. My experience with support has been especially positive: the team is responsive, helpful, and consistently professional. That level of support builds real trust and makes ParcelWILL a solution I feel confident using for the long term. Review collected by and hosted on G2.com.

I don’t really have anything specific to add in that sense. That said, my experience so far has been awesome, and I’ve been really happy with it. Review collected by and hosted on G2.com.

What I like most about Parcel Panel is how easy it is to integrate with my Shopify store. The interface is clear, automated notifications keep my customers updated, and the dashboard allows me to manage everything in one place. Customer support is excellent, Kelly on WhatsApp always replies quickly, kindly, and solves all my questions in a very professional way. Review collected by and hosted on G2.com.

Overall, I’m very satisfied, but I think the customization of some visual details on the tracking page could be improved to better match each store’s branding. It would also be helpful to have more advanced reporting options without needing to upgrade to a higher plan. Review collected by and hosted on G2.com.