---
title: parcelLab Reviews
meta_title: 'parcelLab Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 280 reviews by the users' company size, role or industry
  to find out how parcelLab works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 280
  scale: '5'
date_modified: '2026-09-01'
parent_category:
  name: Real Estate
  url: https://www.g2.com/categories/real-estate
---


# parcelLab Reviews
**Vendor:** parcelLab  
**Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 280  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About parcelLab
parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience.



## parcelLab Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users love the **ease of use** of parcelLab, appreciating its simple setup and organized information for returns. (54 reviews)
- Users appreciate the **real-time tracking efficiency** of parcelLab, enhancing transparency and customer satisfaction significantly. (43 reviews)
- Users value the **real-time tracking updates** from parcelLab, enhancing transparency and satisfaction in their post-purchase experience. (40 reviews)
- Users value the **streamlined post-purchase communications** of parcelLab, enhancing organization and customer satisfaction effortlessly. (36 reviews)
- Users appreciate the **real-time tracking updates** of parcelLab, enhancing transparency and customer satisfaction. (35 reviews)
- Customer Support (23 reviews)
- Helpful (21 reviews)
- Communication (20 reviews)
- Communication Efficiency (19 reviews)
- Real-time Updates (19 reviews)

**What users dislike:**

- Users experience **tracking issues** with ParcelLab, facing frequent logouts and limited information on older orders. (18 reviews)
- Users find **limited functionality** in advanced options and analytics, impacting their ability to optimize customer communications. (13 reviews)
- Users desire **more advanced personalization and analytics features** to enhance their customer communication and experience. (13 reviews)
- Users note the need for **more advanced customization options** , as current capabilities often require extra assistance and time. (11 reviews)
- Users find the **complexity** of parcelLab challenging, often requiring assistance to navigate its many features effectively. (8 reviews)
- Users find the **UX improvement lacking** , expressing frustration over editability, tracking, and inconsistent interfaces. (8 reviews)
- Complex Implementation (7 reviews)
- Difficult Learning Process (6 reviews)
- Difficult Settings Management (6 reviews)
- Users experience **integration issues** with parcelLab, facing slow support and limited local assistance during implementation. (6 reviews)

## parcelLab Reviews
  ### 1. My favourite service provider

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chika M. | Fullstack Developer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 19, 2023

**What do you like best about parcelLab?**

Collaborating with parcelLab has significantly uplifted our operations. The team there is not just responsive but also brainstorming strategies, always ready with suggestions for the future. Having moved from another service provider, narvar, I can vouch for the support that parcelLab offers.

**What do you dislike about parcelLab?**

Honestly, pinpointing a notable drawback in parcelLab's service has been a challenge; their platform has hit our expectations so far.

**What problems is parcelLab solving and how is that benefiting you?**

As someone in charge of customer experience, I was trying to figure out how to keep customers happy after they bought something. I wanted them to still like us and stay interested. Then I found parcelLab, and things got a lot easier. Now, our customers stay in the loop and feel good about buying from us, all thanks to parcelLab's help.

  ### 2. Good tracking and return tool

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 07, 2024

**What do you like best about parcelLab?**

The fact that it provides tracking and return features integrated in one simple setup.

**What do you dislike about parcelLab?**

The User Interface is not very friendly and it lacks some maturity.

**What problems is parcelLab solving and how is that benefiting you?**

Providing out of the box widgets that could be integrated with any page of my website.

  ### 3. Swiss knife for tracking

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 07, 2024

**What do you like best about parcelLab?**

The integration with carriers information and the support team.

**What do you dislike about parcelLab?**

UX of widgets could be improved. Some things are not intuitive.

**What problems is parcelLab solving and how is that benefiting you?**

Aggregating information from multiple orders and displaying it in one single place in a ready to use widget, with code integration.

  ### 4. Very useful service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sebastian L. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 13, 2023

**What do you like best about parcelLab?**

We saw direct postitive impact for our customer service after GoLive. Pro-active communication towards our customers, in case of delivery problems, was a game changer for us.

Implementation was easy, despite our complex setup and Parcellab was very committed in helping us, getting everything ready.

**What do you dislike about parcelLab?**

Visualization of analytics could be better, especially the colour scheme, which makes diagrams difficult to read sometimes.

Support for eastern european carriers could be better, but I guess that's complaining at a high level. Parcellab started implementing those, so we will have a solution in the future.

**What problems is parcelLab solving and how is that benefiting you?**

We use 20 different carriers across europe, which makes it very hard to have a good overview over the current situation in logistics. Parcellab allows us to have one solution and provides the features we need to:

1. automatically inform our customers about the status of their deliveries
2. automate businesses process depending on parcel tracking status
3. optimize ourselfes and carrier performances

  ### 5. Toolkit for Marketers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 12, 2024

**What do you like best about parcelLab?**

I can focus on customer segments that matter, run campaigns swiftly, and the best part? Getting to see the impact of my efforts. It's marketing made easy and effective!

**What do you dislike about parcelLab?**

It's working well and I haven't stumbled upon anything displeasing yet. It's too early to point out any downsides as I'm still getting acquainted with all the Campaign Manager features.

**What problems is parcelLab solving and how is that benefiting you?**

Campaign Manager is solving marketing challenges like targeting precise customer segments and setting up campaigns. It helps in reducing support inquiries by addressing common issues through targeted campaigns.

**Official Response from Anton Eder:**

> We're thrilled to hear that parcelLab's Campaign Manager is helping you focus on customer segments and run effective campaigns. Thank you for sharing your positive experience!

  ### 6. A great product with a customer-centric team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 02, 2024

**What do you like best about parcelLab?**

Their empathetic approach and collaboration with their customers. The support they provide is great, and they really listen to what the clients want. Their product is easy to use and robust.

**What do you dislike about parcelLab?**

The implementation team could be more of a go-getter and have more eye to detail

**What problems is parcelLab solving and how is that benefiting you?**

A messy, inconsistent delivery tracking and comms experience.

**Official Response from Anton Eder:**

> Thank you for your feedback. We will definitely take your comments about the implementation team into consideration and work on improving their approach and attention to detail.

  ### 7. The best tool for companies when it comes to post purchase communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maurice F. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** July 03, 2023

**What do you like best about parcelLab?**

When it comes to post purchase communication from companies to end customers, there is no getting around parcelLab.

The integration is totally simple and requires less than 2 weeks and little to no IT resources.

parcelLab offers extremely good and fast customer support. You can tell when interacting with parcelLab that they know and understand their tool as well as the market/end customer. 

In addition, the tool or the emails are extremely flexible and can be adapted to one's own needs at any time. This makes you much more independent of the parcel delivery service providers when it comes to communication.

A great side effect is that the customer is always led back to your own online store and thus buys again.

**What do you dislike about parcelLab?**

In some places, it would be nice to be able to customize the email templates a bit more yourself.

**What problems is parcelLab solving and how is that benefiting you?**

Thanks to parcelLab, we handle the shipping communication to our customer ourselves and do not leave this to a third-party service provider.

In addition, we can track parcels via the backend and evaluate the performance of the individual carriers.

  ### 8. Very smooth and seamless post purchase experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 25, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about parcelLab?**

What sets parcelLab apart is its uniqueness. The product doesn't just offer a run-of-the-mill solution; it offers a tailored experience that resonates with our brand and customer expectations. It's not just about the bells and whistles – it's about the practicality and effectiveness of the tools at our disposal.

One of the standout features is the remarkable customer service. Whenever we've needed assistance or guidance, parcelLab's support team has been right there by our side. This level of responsiveness and dedication reflects their commitment to ensuring our success. In the ever-evolving world of e-commerce, having a partner that's always there when needed.

Our decision to collaborate with parcelLab has significantly boosted our customer satisfaction levels. It's been a marked difference from our previous experience with Narvar. While Narvar's service seemed more like a generic, one-size-fits-all solution, parcelLab's approach is refreshingly different. They actually listen to our needs and challenges, and work alongside us to tailor the solution accordingly.

Narvar's limitations in customization became apparent as we scaled our operations. parcelLab, on the other hand, has been accommodating and proactive in helping us navigate these obstacles. Their focus on creating the best possible experience for our customers aligns perfectly with our vision.

**What do you dislike about parcelLab?**

There's not much to dislike about parcelLab – and yes, it's not a freebie. Customization is key in the world of retail, and here's where we've encountered a minor hiccup. While parcelLab offers an impressive array of tools, we've found ourselves yearning for a bit more control over adjusting templates and incorporating banners into our communications. It's worth mentioning, though, that we're aware parcelLab is actively working on enhancing this aspect.

**What problems is parcelLab solving and how is that benefiting you?**

In essence, parcelLab bridges the gap between retailers and customers, transforming shipment tracking into an avenue for exceptional customer service and heightened satisfaction.

  ### 9. A great tool for elevating your post-purchase game

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sebastian H. | Consumer Goods, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 14, 2023

**What do you like best about parcelLab?**

I value parcelLab for its functionality, enabling us to stay closely connected with our customers. Unlike our past dealings with Narvar, which was heavily branded, parcelLab works quietly in the background, highlighting our brand. I'm also impressed by their prediction feature, which has boosted orders on our product description page and at checkout.

**What do you dislike about parcelLab?**

Regarding shortcomings, I don't have any notable issues with parcelLab at the moment.

**What problems is parcelLab solving and how is that benefiting you?**

At first, we used parcelLab to ensure we stayed connected with our customers during delivery. It's still doing that job but the recent addition of the Estimated Delivery Date (EDD) tool has been great, enhancing our conversion rates even before a customer hits the 'buy' button.

  ### 10. The go-to solution for ecommerce retailers

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 06, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about parcelLab?**

What I particularly notice about parcelLab is how they clearly showed their benefits compared to AfterShip during our first talks. But what makes me truly value them is the direct customer support I get. It's different from the always changing agents on the chat with AfterShip. With parcelLab, it feels more personal. Plus, they give many customization and localization choices, which has really improved the after-sales experience for my customers.

**What do you dislike about parcelLab?**

What's a bit challenging with parcelLab is getting to know all its functions. At first, it feels like there's a lot going on, and it takes a while to really understand and use all the possibilities.

**What problems is parcelLab solving and how is that benefiting you?**

With parcelLab, customers are always in the loop about their online orders. They get clear updates on shipping and returns, which really improves how they feel after buying. It takes away a lot of the guessing that usually comes with online shopping.

  ### 11. The Future of Post-Purchase Engagement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 22, 2024

**What do you like best about parcelLab?**

In the post purchase expreince, everything is driven back to the website, making more clicks for an untapped part of the expreince

**What do you dislike about parcelLab?**

If a brand is on the smaller side, they will not work with them. Only reserved for larger brands

**What problems is parcelLab solving and how is that benefiting you?**

With other solutions there is a static page with info about the brand. Parcel lab makes it more engaging

  ### 12. Increased sales and a great post-purchase experience across several of our group companies.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 28, 2024

**What do you like best about parcelLab?**

Easy to implement. Increases sales and customer satisfaction at the same time.

**What do you dislike about parcelLab?**

We can't wait for some of the new features in the pipeline.

**What problems is parcelLab solving and how is that benefiting you?**

Creates a seamless and state-of-the-art post-purchase-experience for the customers in serverel group companies and enables using this channel for additional sales growth. No more pain of maintaining APIs to our CEPs.

**Official Response from Anton Eder:**

> We're thrilled to hear that parcelLab has been easy to implement and has contributed to increased sales and customer satisfaction across your group companies.

  ### 13. Time is money, goodbye WISMO

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 18, 2024

**What do you like best about parcelLab?**

Less time answering emails, more time building our business

**What do you dislike about parcelLab?**

Integration took a bit longer than I would have wanted

**What problems is parcelLab solving and how is that benefiting you?**

Clearer delivery information for the business and its customers

**Official Response from Anton Eder:**

> We're glad to hear that parcelLab has helped you save time and focus on growing your business.

  ### 14. Smooth setup and top-notch returns experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Eitil T. | Painter, Arts and Crafts, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 20, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about parcelLab?**

Absolutely love my experience with parcelLab! Their customer service? Top-notch! Quick responses, and clear instructions, and they practically did all the setup after I sent my dispatch confirmation to their system. Their support and user-friendly approach are just what I needed.

**What do you dislike about parcelLab?**

It's intuitive to use, and the custom-branded tracking aligns well with our store's identity. They've delivered on our expectations.

**What problems is parcelLab solving and how is that benefiting you?**

parcelLab addresses a vital need for us with their tailored tracking page and email alerts for our customers. It not only uplifts the post-purchase journey but also reinforces our brand's professional image.

  ### 15. Game-Changing Solution for Post-Purchase Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Janik L. | Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 03, 2023

**What do you like best about parcelLab?**

Having personally experienced AfterShip's service and endured Narvar's aggressive sales approach, I find parcelLab a breath of fresh air in the post-purchase experience realm. Its brand-centric, fully customizable communications are an evolution, focusing on boosting brand identity and smoothing the customer journey. The promise of a 30-day onboarding period is compelling compared to my prior experiences.

While AfterShip leaves much of the setup to the user, parcelLab mitigates this stress by personally handling the implementation, reducing the workload for the merchant. Its direct integrations with leading logistics providers further differentiates it, ensuring accurate and timely shipping updates.

parcelLab's offering of over 50 email triggers is a commendable feature that goes beyond what I've experienced with AfterShip and Narvar. This helps maintain customer engagement throughout their journey. In essence, parcelLab is a superior choice for businesses keen on enhancing their post-purchase experience.

**What do you dislike about parcelLab?**

One aspect of parcelLab that could initially be seen as a downside is the intensive customization process. As a business owner, you may feel overwhelmed with the multitude of options at your disposal for creating the perfect post-purchase experience.

**What problems is parcelLab solving and how is that benefiting you?**

parcelLab solves the critical problem of maintaining customer engagement post-purchase. Through its suite of tools, it allows for a highly customized and interactive customer journey even after the purchase. This engagement drives customer retention, encourages repeat purchases and ultimately boosts my business's profitability.

  ### 16. parcelLab the experience builder

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 13, 2024

**What do you like best about parcelLab?**

I really like the way parcelLab takes care of the post-purchase phase, especially here in Germany. They've come up with smart notification solutions that keep the dialogue between retailers and customers alive, without passing it on to some third party.

**What do you dislike about parcelLab?**

I have nothing but good things to say about parcelLab; it truly stands out as a great platform.

**What problems is parcelLab solving and how is that benefiting you?**

parcelLab fills the communication gap that sometimes appears during shipping, making sure retailers stay in touch with their customers all the way through delivery.

**Official Response from Anton Eder:**

> We're glad to hear that you appreciate our smart notification solutions and the way we help you maintain dialogue with your customers.

  ### 17. Best post-purchase software out there!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Imran S. | Founder, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 08, 2023

**What do you like best about parcelLab?**

I value parcelLab for its significant impact on the post-purchase journey of our clients. It's central to our e-commerce optimization strategy, enhancing checkouts with accurate delivery predictions and managing returns efficiently. The simple data setup and consistent reliability make it a favorite in our three-year partnership.

**What do you dislike about parcelLab?**

Not as many direct integrations can require more setup effort. However, their PS team always provides solutions, making navigating integrations/customizations easier.

**What problems is parcelLab solving and how is that benefiting you?**

parcelLab is a game-changer in boosting e-commerce revenue. We can easily showcase related products, share content, and streamline product exchanges, offering more than just logistics. It's been incredible seeing the difference it makes in enhancing the post-purchase experience for end customers - and all the new upsell and touchpoint features.

  ### 18. Powerful post purchase communications tool for retailers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 19, 2023

**What do you like best about parcelLab?**

They've clearly built their software thinking about users like me. Setting up post-purchase emails? Super easy. What really got me is their communication tools. They keep adding cool features, from handling returns to giving insights even before checkout.

**What do you dislike about parcelLab?**

ParcelLab has a ton of great features, but sometimes I think they don't show off all they can do. It feels like they're a bit humble about their capabilities, and I wish they'd make some of their functions more obvious.

**What problems is parcelLab solving and how is that benefiting you?**

ParcelLab nails the after-purchase part of shopping. They make sure retailers keep the connection going with customers even after they've bought something, helping boost loyalty and get them coming back. It's about more than just the sale; it's about the whole experience.

  ### 19. Great for managing returns

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 26, 2023

**What do you like best about parcelLab?**

parcelLab has been a game-changer, particularly in the post-purchase and returns experience. It plays a crucial role in our approach, allowing us to offer tailored shipping interactions and streamline the returns process for customers.

**What do you dislike about parcelLab?**

parcelLab has robust features, but the need for more setup effort due to limited direct integrations is present. Their team offers solutions but from an agency perspective, an expansion of out-of-the-box integrations would be a welcome enhancement.

**What problems is parcelLab solving and how is that benefiting you?**

parcelLab has redefined our strategy, resulting in a notable rise in revenue. The platform facilitates the effortless display of related products and simplifies exchanges, offering more than mere logistic solutions.

  ### 20. Better experience for your customers and peace of mind for yourself

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew H. | Director of Customer Communications, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 11, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about parcelLab?**

parcelLab has performed better than our expectations during the evaluation period. While the product itself is clearly the outcome of an excellent product culture at parcelLab, the team that supports us is also a huge part of our success. They are by far the most proactive success and technical team I have worked with and it seems like they are always offering ways for us to improve that we hadn't even identified ourselves.

**What do you dislike about parcelLab?**

The only "inefficiency" to parcelLab is the quality control process that communications have to go through any time you make a change. That said, the process has caught issues multiple times that we had not found. Instead of getting frustrated, I've learned to value this quality process and bake that extra time into my plans.

**Recommendations to others considering parcelLab:**

They may seem like "too big of a solution" for some small businesses. That is why we originally didn't consider parcelLab. But they are incredibly flexible and scaleable, so don't be scared to try them.

**What problems is parcelLab solving and how is that benefiting you?**

We did not have a last-mile delivery communications system prior to parcelLab and we also had very little visibilty into the delivery experience our customers are having. Not only has parcelLab cut down our WISMO tickets almost in half, but our customers love the more frequent communications and new track and trace page.

**Official Response from Anton Eder:**

> Thank you for sharing your experience with us. We will continue to work on streamlining our processes to minimize inefficiencies.

  ### 21. Service boost

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lucas R. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 25, 2023

**What do you like best about parcelLab?**

It's a practical tool to provide customers with the service they deserve.

**What do you dislike about parcelLab?**

The technical setup is not visible to users, making communication with support difficult.

**What problems is parcelLab solving and how is that benefiting you?**

Carrier Monitoring, Informing Customers, Returns Forecast

  ### 22. Flexible platform driving impactful results

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 14, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about parcelLab?**

Flexibility
High customization level 
Low time-to-market

**What do you dislike about parcelLab?**

Errors/Inconsistencies detection - could be quicker and not so reactive

**What problems is parcelLab solving and how is that benefiting you?**

Control and enhance post-purchase experience regardless of carriers, exceptions, and services.

**Official Response from Anton Eder:**

> We're glad to hear that you appreciate our platform's flexibility and customization options. We understand the importance of quick error detection and are constantly working to improve in this area.

  ### 23. Informed, attentive and ready to support and explore all queries and ideas

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 14, 2022

**What do you like best about parcelLab?**

Personability - The team wants our brand's specific data to identify gaps in our OX best. These become a basis for next projects between us. That's a great business relationship!

**What do you dislike about parcelLab?**

Alerting - There is a reliance on the IT/support team to do manual and observational checks when new implementations occur or during peak periods. It would be great to set up "cause for concern" parameters, which are different from the carrier SLAs. With this information, alerts could be received by both brand and ParcelLab to trigger proactive checking into potential issues in the OX.

**What problems is parcelLab solving and how is that benefiting you?**

We are solving many problems with ParcelLab. They are also very agile, so if a new priority project comes into existence, they are flexible to alter the timelines of others. At this moment, we are mainly focussing on outbound communications and we have noticed a decent decrease in CS cases due to the transparency and clarity of the PL communications.

**Official Response from Anton Eder:**

> Thank you for your positive feedback! We are glad to hear that our team's personability and focus on your brand's specific data have helped to build a strong business relationship.

  ### 24. Goooood

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kalpana G. | Technical Engineer, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** July 20, 2022

**What do you like best about parcelLab?**

Creating the eagerness to open the link and know more

**What do you dislike about parcelLab?**

There is nothing to dislike at the moment

**What problems is parcelLab solving and how is that benefiting you?**

Reducing the eagerness and creating the awareness

  ### 25. parcelLab is THE Expert in operations experience and bringing the customer journey to the next level

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 12, 2022

**What do you like best about parcelLab?**

- fast reaction to requests and inquiries
- hands on mentality
- open to adjust their solutions to customer/brands specific needs

**What do you dislike about parcelLab?**

- when to name something then, improvement in Quality Assurance and Testing

**What problems is parcelLab solving and how is that benefiting you?**

- Predict an estimated delivery date based on a qualified AI solution
- Guiding customers through their customer journey and after-purchase experience
- reducing Customer Care Requests

**Official Response from Anton Eder:**

> We're glad to hear that our solutions are helping you predict delivery dates, guide customers through their journey, and reduce customer care requests. It's our goal to streamline operations and enhance the customer experience.

  ### 26. Product Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 12, 2022

**What do you like best about parcelLab?**

Templating in the easiest way. Really fast and super useful tool

**What do you dislike about parcelLab?**

I don't like to make my change be submitted every time, this makes delay.

**What problems is parcelLab solving and how is that benefiting you?**

Tracking every step of the customer journey with shipped information.

**Official Response from Anton Eder:**

> We understand your frustration with having to submit changes every time. We have changed this and you are able to do changes on your own, and there is more to come.

  ### 27. Parcel Lab has helped us to gain speed in our efforts to improve the Post Purchase experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 17, 2022

**What do you like best about parcelLab?**

Parcel Lab has offered an agile and flexible collaboration with a high level of tech know-how.

**What do you dislike about parcelLab?**

Parcel Lab is a fast growing company and with that comes sometimes problems to match capacity and structure to meet our ever increasing needs.

**What problems is parcelLab solving and how is that benefiting you?**

Our collaboration has focused on improving the Post Purchase customer experience - both for outbound deliveries and returns. Our customers are now getting a more proactive branded communication giving them more control and less reasons to call our Customer Service.

**Official Response from Anton Eder:**

> We're glad to hear that parcelLab has been able to offer agile and flexible collaboration with a high level of tech know-how.

  ### 28. Very user friendly!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 17, 2022

**What do you like best about parcelLab?**

The portal is straightforward to navigate; all sections are pretty much self-explanatory and the support from the staff at parcelLab is excellent.

**What do you dislike about parcelLab?**

There are improvements to be made around the capacity limits for shops, however, I understand this is a niche issue due to our setup.

**What problems is parcelLab solving and how is that benefiting you?**

We are able to independently regulate and personalise what content goes out to our customers in what are typically considered service emails.

**Official Response from Anton Eder:**

> We're glad to hear that you find our portal user-friendly and that you appreciate the support from our staff.

  ### 29. easy to set up

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** July 16, 2021

**What do you like best about parcelLab?**

Implementation is fairly easy, also convenient to customize your tracking page with brand elements/marketing content in comparison to some other vendors

**What do you dislike about parcelLab?**

design/layout could be more flexible for clients

**Recommendations to others considering parcelLab:**

Good service team that provides swift support for implementation

**What problems is parcelLab solving and how is that benefiting you?**

Previously we only sent one shipping confirmation email to our clients, if the package takes longer than expected to arrive, the customer service team would get contacted. We also got some complaints because of shipping. 
By using ParcelLab, we want to proactively communicate to our clients on eash stage of their package to increase customer satisfaction and reduce support calls.

**Official Response from Anton Eder:**

> We're glad to hear that you found our implementation process easy and convenient for customizing your tracking page. We appreciate your feedback on the design/layout and will take it into consideration for future improvements.

  ### 30. Very knowledgeable and responsive

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kees V. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 11, 2020

**What do you like best about parcelLab?**

Fast implementation
Easy to work with
Customer focus

**What do you dislike about parcelLab?**

I cannot think of any downside at the moment

**What problems is parcelLab solving and how is that benefiting you?**

Providing customers logistics information
Avoiding non-value-add calls / mails to call center

**Official Response from Anton Eder:**

> We're glad to hear that you find parcelLab fast to implement and easy to work with. Our customer-focused approach is at the core of everything we do. Thank you for your feedback!


## parcelLab Discussions
  - [How does the returns feature work with parcelLab?](https://www.g2.com/discussions/how-does-the-returns-feature-work-with-parcellab) - 1 comment, 1 upvote
  - [How long does it take to setup an account?](https://www.g2.com/discussions/how-long-does-it-take-to-setup-an-account) - 1 comment, 1 upvote
  - [How well does parcelLab connect with different e-commerce platforms?](https://www.g2.com/discussions/how-well-does-parcellab-connect-with-different-e-commerce-platforms) - 1 comment, 1 upvote
  - [What is ParcelLab used for?](https://www.g2.com/discussions/what-is-parcellab-used-for) - 1 comment

- [View parcelLab pricing details and edition comparison](https://www.g2.com/products/parcellab/reviews?page=6&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-09-01+22%3A30%3A40+-0500&secure%5Bsession_id%5D=47d5dc0b-9add-44ea-9441-fb3c90140d63&secure%5Btoken%5D=35695781f6358f7df2689ad925f00eb3bcb86c1da8818e1000ac7d17bb58eb49&format=llm_user)

## parcelLab Features
**Labels**
- Label Printing
- Return labels
- Bar codes
- Shipping Labels

**Integrations**
- E-Commerce
- WMS
- OMS

**Agentic AI - Package Tracking**
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Agentic AI - SAP Store**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Order management**
- Shipment Tracking
- Third-Party Integrations
- Manage orders
- Order Status
- Shipping Services Integration
- Package Tracking
- Status Tracking
- Delivery Tracking

**Tracking**
- Shipping
- Inventory
- Freight Shipping
- Air Shipping
- Ground Shipping

**Carrier and rate management**
- Vendor availability
- Auditing & Claim Filing Services

**Transactions**
- Exchange
- Approvals
- Refund
- Credit

**Additional Functionality**
- Driver Management
- AI Copilot
- Reporting/Analytics
- Resource Management
- Quality Control
- Warrant Tracking
- Generative AI
- Alerts/Notifications
- Refund Management
- Order Tracking
- Vendor Management
- Inventory Management
- Traceability
- Barcoding/RFID
- Route Optimization
- Self Service Portal
- Customer Portal
- Payment Processing
- Shipping Management
- Repair Management
- API
- Field Reporting
- Label Printing
- Supply Chain Management
- Warehouse Management
- Asset Tracking
- Refund Opportunity Identification

**Reports**
- Shipment reports
- Unshipped products

**Additional Functionality**
- AI Copilot
- Shipping Optimization
- Cost Recovery
- Refund Opportunity Identification
- Third Party Management
- Generative AI
- Automated Claim Filing
- Package Analytics
- Audit Management
- Exceptions Management
- Predictive Analytics
- Carrier Invoice Auditing
- Data Import/Export
- Alerts/Notifications
- Supplier Management
- Container Shipping
- Reporting/Analytics
- Ground Shipping
- Quotes/Estimates
- Invoice Management
- Import/Export Management
- Activity Dashboard
- Bills of Lading
- Customizable Branding
- Accounting
- EDI
- Returns Management
- Parcel Shipping
- Air Shipping
- Customer Database
- Claims Management
- Discount Management
- Transportation Management
- Shipping Management
- Shipment Price Calculation
- Barcode/Ticket Scanning
- Warehouse Management
- Order Management
- Real-Time Updates
- API
- Purchase Order Management
- Inventory Management
- Freight Shipping
- Search/Filter
- Ocean Shipping
- eCommerce Management
- Multi-Location
- Workflow Automation

## Top parcelLab Alternatives
  - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews)
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