--- title: parcelLab Reviews meta\_title: 'parcelLab Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 279 reviews by the users' company size, role or industry to find out how parcelLab works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 279 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### parcelLab Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of parcelLab, highlighting its simple navigation and organized return processes. [(54 mentions)](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1764430&qs=pros-and-cons#reviews) Users appreciate the **real-time tracking efficiency** of parcelLab, enhancing transparency and customer satisfaction seamlessly. [(43 mentions)](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1763131&qs=pros-and-cons#reviews) Users love the **real-time tracking updates** from parcelLab, enhancing transparency and customer satisfaction throughout the delivery process. [(40 mentions)](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1763835&qs=pros-and-cons#reviews) Users love the **organized post-purchase communication** of parcelLab, enhancing customer experience and ease of management. [(36 mentions)](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1763698&qs=pros-and-cons#reviews) Users love the **transparency and seamless tracking** of parcelLab, enhancing post-purchase communication and satisfaction. [(35 mentions)](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1762770&qs=pros-and-cons#reviews) Users experience **tracking issues** , facing logouts, limited order information, and access problems that hinder support. [(18 mentions)](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1761437&qs=pros-and-cons#reviews) Users note the **limited functionality** in advanced personalization and analytics, which hampers optimization of customer communication. [(13 mentions)](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1762971&qs=pros-and-cons#reviews) Users desire **missing features** like advanced personalization and deeper analytics to enhance their experience with parcelLab. [(13 mentions)](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1761776&qs=pros-and-cons#reviews) Users find **limited customization** options in parcelLab, seeking more advanced features for improved communication efficiency. [(11 mentions)](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1764410&qs=pros-and-cons#reviews) Users find parcelLab's **complexity** overwhelming, making it difficult to navigate and customize without assistance. [(8 mentions)](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1763275&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of parcelLab ##### 1. Ease of Use Users appreciate the **ease of use** of parcelLab, highlighting its simple navigation and organized return processes. [ See 54 mentions ](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1764430&qs=pros-and-cons#reviews) See Related User Reviews ![Yahia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yahia K.") YK Yahia K. Mid-Market (51-1000 emp.) 4.5/5 "Agent Review - ParcelLab" What do you like about parcelLab? The best feature is the detailed information available while it's easy to use - ease to implement with our other systems like Shopify - and the great ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "parcelLab Transformed Our Post-Purchase Communication" What do you like about parcelLab? parcelLab has significantly improved our post-purchase communication. The platform makes it easy to keep customers informed at every stage of the ship ##### 2. Tracking Efficiency Users appreciate the **real-time tracking efficiency** of parcelLab, enhancing transparency and customer satisfaction seamlessly. [ See 43 mentions ](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1763131&qs=pros-and-cons#reviews) See Related User Reviews ![Matthias G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthias G.") MG Matthias G. Mid-Market (51-1000 emp.) 4.0/5 "Efficient tracking, but improvable customer service" What do you like about parcelLab? I like the good analysis options regarding the performance of individual carriers, which are helpful in discussions with shipping service providers. A ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Powerful tool for consolidation of tracking data and carrier performances" What do you like about parcelLab? I am an e-commerce project manager and have been administering ParcelLab in our company for more than two years. Overall, I am very enthusiastic about ##### 3. Tracking Users love the **real-time tracking updates** from parcelLab, enhancing transparency and customer satisfaction throughout the delivery process. [ See 40 mentions ](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1763835&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Powerful tool for consolidation of tracking data and carrier performances" What do you like about parcelLab? I am an e-commerce project manager and have been administering ParcelLab in our company for more than two years. Overall, I am very enthusiastic about AM Andrea M. Small-Business (50 or fewer emp.) 4.5/5 "Clear updates make shipping super simple" What do you like about parcelLab? I like parcelLab because it enhances the after sales experience and alleviates the customer care pressure. Through the automation of shipment updates ##### 4. Customer Experience Users love the **organized post-purchase communication** of parcelLab, enhancing customer experience and ease of management. [ See 36 mentions ](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1763698&qs=pros-and-cons#reviews) See Related User Reviews ![Matthias G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthias G.") MG Matthias G. Mid-Market (51-1000 emp.) 4.0/5 "Efficient tracking, but improvable customer service" What do you like about parcelLab? I like the good analysis options regarding the performance of individual carriers, which are helpful in discussions with shipping service providers. A ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "parcelLab Transformed Our Post-Purchase Communication" What do you like about parcelLab? parcelLab has significantly improved our post-purchase communication. The platform makes it easy to keep customers informed at every stage of the ship ##### 5. Tracking Ease Users love the **transparency and seamless tracking** of parcelLab, enhancing post-purchase communication and satisfaction. [ See 35 mentions ](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1762770&qs=pros-and-cons#reviews) See Related User Reviews ![Matthias G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthias G.") MG Matthias G. Mid-Market (51-1000 emp.) 4.0/5 "Efficient tracking, but improvable customer service" What do you like about parcelLab? I like the good analysis options regarding the performance of individual carriers, which are helpful in discussions with shipping service providers. A ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Powerful tool for consolidation of tracking data and carrier performances" What do you like about parcelLab? I am an e-commerce project manager and have been administering ParcelLab in our company for more than two years. Overall, I am very enthusiastic about ### 5 Cons or Disadvantages of parcelLab ##### 1. Tracking Issues Users experience **tracking issues** , facing logouts, limited order information, and access problems that hinder support. [ See 18 mentions ](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1761437&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easy to Find the Info You Need with Helpful Links" What do you dislike about parcelLab? Getting logged out after just a few minutes of inactivity isn’t ideal. Also, if an order is six months old or more, there’s barely any information AM Andrea M. Small-Business (50 or fewer emp.) 4.5/5 "Clear updates make shipping super simple" What do you dislike about parcelLab? The only thing I do not like is that it is not easy to onboard and connect with different shipping carriers. When rolling out, tracking and notificati ##### 2. Limited Functionality Users note the **limited functionality** in advanced personalization and analytics, which hampers optimization of customer communication. [ See 13 mentions ](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1762971&qs=pros-and-cons#reviews) See Related User Reviews ![Matthias G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthias G.") MG Matthias G. Mid-Market (51-1000 emp.) 4.0/5 "Efficient tracking, but improvable customer service" What do you dislike about parcelLab? The customer service. Accessibility is mostly only through chat and is then forwarded to a support agent. This in turn takes a few days until a respon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "parcelLab Transformed Our Post-Purchase Communication" What do you dislike about parcelLab? So far, I don’t have any major pain points to report. The platform fits our needs well for transactional mailings and shipping-related communications. ##### 3. Missing Features Users desire **missing features** like advanced personalization and deeper analytics to enhance their experience with parcelLab. [ See 13 mentions ](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1761776&qs=pros-and-cons#reviews) See Related User Reviews ![Matthias G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthias G.") MG Matthias G. Mid-Market (51-1000 emp.) 4.0/5 "Efficient tracking, but improvable customer service" What do you dislike about parcelLab? The customer service. Accessibility is mostly only through chat and is then forwarded to a support agent. This in turn takes a few days until a respon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easy to Find the Info You Need with Helpful Links" What do you dislike about parcelLab? Getting logged out after just a few minutes of inactivity isn’t ideal. Also, if an order is six months old or more, there’s barely any information ##### 4. Limited Customization Users find **limited customization** options in parcelLab, seeking more advanced features for improved communication efficiency. [ See 11 mentions ](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1764410&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easy to Find the Info You Need with Helpful Links" What do you dislike about parcelLab? Getting logged out after just a few minutes of inactivity isn’t ideal. Also, if an order is six months old or more, there’s barely any information ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "parcelLab Transformed Our Post-Purchase Communication" What do you dislike about parcelLab? So far, I don’t have any major pain points to report. The platform fits our needs well for transactional mailings and shipping-related communications. ##### 5. Complexity Users find parcelLab's **complexity** overwhelming, making it difficult to navigate and customize without assistance. [ See 8 mentions ](https://www.g2.com/products/parcellab/reviews?filters%5Bsentiment_snippet%5D=1763275&qs=pros-and-cons#reviews) See Related User Reviews ![Yahia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yahia K.") YK Yahia K. Mid-Market (51-1000 emp.) 4.5/5 "Agent Review - ParcelLab" What do you dislike about parcelLab? What I would most dislike about parcelLab is its high cost and complexity, which limits its accessibility. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Transforming shipping updates into a high-converting marketing channel" What do you dislike about parcelLab? The platform is powerful but comes with a high level of complexity during the initial implementation. Additionally, the pricing is at the top end of t ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 3/10/2026 "A software that makes easier a lot of complex parts of working with orders and customer" 4.5/5 What do you like best about parcelLab? What I like best about ParcelLab is how it transforms the post-purchase experience into a clear and customer centric journey. The platform makes it very easy to keep customers informed at every stage of the delivery process through proactive and customizable communications. It allows companies to send consistent tracking pages and notifications via email, SMS and other channels (that improves a lot transparency and customer trust). What I also appreciate is the level of control and flexibility the platform provides. The automation features allow teams to set up smart workflows that trigger updates based on shipping events, delays... ParcelLab is a powerful solution for any company that wants to elevate its post-purchase experience, reduce customer services inquiries related to shipping, and maintain a consistent brand presence even after the checkout is complete. It helps bridge the gap between logistics operations and customer experience in a very affective way Review collected by and hosted on G2.com. What do you dislike about parcelLab? One aspect that I think could be improved is the learning curve when fist setting up the platform. Because it offers a lot of customization and automation options, it can take some time for new users to fully understand all the features and configure workflows efficiently. And some integrations or advanced customizations may require technical support. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? It solves one of the most common challenges in ecommerce logistics, the lack of clear and proactive communication with customers after they place an order. This is good, since customers become anxious or frustrated when they cannot track easily their delivery or receive limited updates. It centralizes the shipment tracking and allows companies to send consistent and proactive notifications throughout the entire delivery journey Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12457230/official_response/edit) Hi, Thank you for such a detailed and thoughtful review! 😊 We’re delighted to hear that parcelLab helps transform the post-purchase experience into a clear, customer-centric journey. Keeping customers informed at every stage of the delivery process with proactive, customizable communications, consistent tracking pages, and notifications via email and SMS is exactly how parcelLab improves transparency and builds customer trust. It’s great to know that the flexibility, automation, and smart workflows are helping your team trigger updates based on shipping events and delays. Bridging the gap between logistics operations and customer experience, while reducing customer service inquiries and maintaining a strong brand presence after checkout, is exactly the value parcelLab is designed to deliver. We also appreciate your perspective on onboarding and advanced configurations. parcelLab offers a wide range of customization and automation capabilities, which many teams grow into over time. We continuously improve onboarding, guidance, and self-service features to help users get up to speed quickly and make the most of the platform’s flexibility. It’s fantastic to hear that parcelLab helps solve the challenge of limited post-purchase communication by centralizing shipment tracking and enabling consistent, proactive notifications throughout the entire delivery journey. Supporting better tracking visibility, reducing customer uncertainty, and enhancing the overall customer experience are exactly the outcomes we aim to achieve. Thanks again and kind regards, Julia Current UserValidated ReviewerIncentivizedSource: Seller invite SD Sagar D. Resolution Generalist Mid-Market (51-1000 emp.) 4/7/2026 "User Friendly UI, Fast Customer Support, and Lots of features" 5/5 What do you like best about parcelLab? The UI is good and it’s easy to use. Computer support is fast as well, and it also shows the items on delivery, which I appreciate. Implementation is straightforward, and it has a lot of features. It’s also easy to implement and integrate. I also like how often I’m able to use it. I also like that I use it so many times in a day and it still works smoothly. Review collected by and hosted on G2.com. What do you dislike about parcelLab? Sometimes I feel like the UI is slow and the information isn’t updated, but that happens very rarely. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? It helps me support my customers with delivery tracking, including the 4-hour delivery window and checking the POD for each delivery. I can provide quick status updates and get more details about the delivery truck and the delivery company. Overall, it’s a versatile tool. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-11891952/official_response/edit) Hi Sagar, Thank you for the thoughtful review and for sharing your experience with parcelLab. It’s great to hear that the UI feels user friendly and easy to navigate, and that the platform supports your work smoothly even with frequent daily usage. We’re also happy to hear that implementation and integrations were straightforward and that the customer support experience has been fast and helpful. We especially appreciate hearing that features like delivery item visibility, POD access, delivery windows, and detailed tracking information are helping you provide faster and more accurate updates to customers. Giving support teams a complete view of the delivery journey is a key part of how parcelLab improves the post-purchase experience. Thank you as well for your feedback around occasional delays in updates. Tracking information is continuously refreshed based on carrier data availability, and we are always working on further improving platform responsiveness and real-time visibility. It’s great to know that parcelLab helps you support customers with delivery tracking, shipment status updates, and logistics visibility in a versatile and efficient way. Thank you again and take care, Julia Validated ReviewerIncentivizedSource: Seller invite EP Emilio P. Customer Service Representative Enterprise (\> 1000 emp.) 3/21/2025 "Tracking is simple, all the tracking details are available, and you can check on the carrier site." 5/5 What do you like best about parcelLab? I like the history of communications sent to a customer by order number it makes tracking by date easy. I also like the resend to another email option for all the previously sent emails, this makes customer support a snap when they have an email typo for an order or would like confirmations sent to another email. The History tree of communications is great! It is also easy to change between order numbers and between separate shipments within orders as well as review returns and refunds. I like the way it integrates the contents of the order into the carrier tracking number and provides all details for return packages. Review collected by and hosted on G2.com. What do you dislike about parcelLab? The only thing I do not like is that I get logged out multiple times in the day If I do not use parcellab for a while. Although it does only take a moment to log back in. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? It solves package tracking integration issues across multiple carriers; it is benefiting me by making all data accessible making everything easy. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-10921652/official_response/edit) Hi Emilio, Thank you so much for this detailed and thoughtful review! 😊 We’re really glad to hear that tracking is simple and that all tracking details are easy to access, including direct links to the carrier site. Having a clear history of communications by order number, with the ability to resend emails to another email address, is exactly what helps customer support teams work faster and more confidently. It’s great to know the communication history tree, switching between order numbers and shipments, and reviewing returns and refunds are all making day-to-day workflows easier. We’re also happy that integrating order contents into the carrier tracking number and providing full details for return packages is adding value. Solving package tracking integration issues across multiple carriers and making all tracking, returns, and refund data accessible in one place is a core part of the post-purchase experience we aim to deliver. Thanks as well for your note on login timing. We’re continuously balancing security and convenience to keep access quick and reliable. Thanks again for sharing your experience. We’re glad parcelLab is making package tracking, customer communication, and multi-carrier data management easy and efficient. Kind regards, Julia 12/17/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite MB Michel B. Supply chain coordinator Civic & Social Organization Mid-Market (51-1000 emp.) 3/2/2026 "Personalized notifications improved everything" 4.5/5 What do you like best about parcelLab? ParcelLab surprises me about one thing which is the way it handles customer communication relating to shipments. Once implemented, we linked it to Shopify and our courier system, and this makes sure that the information provided is received correctly and on time. The frequency of use is high at times of busy sales, and therefore, it has become a critical component of our work. Our delivery experience is smooth and professional because of the number of features of proactive notifications, branded messaging. Review collected by and hosted on G2.com. What do you dislike about parcelLab? ParcelLab has its weak points, particularly in the attempt to completely customize notifications of special offers. The feature count is sound, yet it is difficult to change messages so that they fit campaign tones. This has been noted to slow down operations and occasionally increase the workload by the team since the frequency of use is more during peak periods. It is not an urgent issue, but it needs to be addressed when the messaging should be unique or branded. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? The most significant issue that parcelLab solves on our side is the minimization of the number of post purchase inquiries and requests. In the past, consumers used to call and ask to know where the product was. The inquiries are reduced with the use of such features as automated alerts, delivery estimates, and custom messages. The frequency of usage is constant which makes the communication consistent. This has increased customer satisfaction and enabled the team to work on the general services quality instead of responding to similar questions. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12430307/official_response/edit) Hi Michel, Thank you for the thoughtful review! 😊 We’re glad to hear that parcelLab has improved your customer communication around shipments and become a critical part of your workflow, especially during busy sales periods. Integrating parcelLab with Shopify and your courier systems to deliver timely information, proactive notifications, and branded messaging is exactly how we help brands create a smooth and professional delivery experience throughout the post-purchase journey. We really appreciate your feedback on campaign messaging and customization. parcelLab supports a wide range of notification and messaging options, and many teams use these tools to tailor branded communications and promotional content. As the platform continues to evolve, we’re also making it easier for teams to adjust and refine messaging so it fits different campaigns and brand tones more efficiently. It’s great to hear that parcelLab is helping reduce post-purchase inquiries and “Where is my order?” questions through automated alerts, delivery estimates, and consistent customer communication. Improving customer satisfaction while freeing your team to focus on higher-value work is exactly the outcome we aim to deliver with a strong post-purchase experience. Thanks again for sharing your experience and kind regards, Julia Validated ReviewerIncentivizedSource: Seller invite ![Bryan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan D.") BD Bryan D. CX Agent Small-Business (50 or fewer emp.) 8/7/2024 "Efficient and Accurate Return Label Generation with 24/7 Availability" 3.5/5 What do you like best about parcelLab? I appreciate how parcelLab makes generating return labels easier and saves time by ensuring everything is accurate and goes where it needs to be. The ability to generate labels any time of the day is valuable, especially since other couriers' sites often aren't available. I also liked that setting up parcelLab went smoothly without any issues. Review collected by and hosted on G2.com. What do you dislike about parcelLab? I'm not sure if this is something on my end, but generating multiple return labels addressed at different warehouses isn't possible yet. We're just generating multiple return labels with different weights under very specific scenarios. While parcelLab still saves some time generating a blank return label, it would be helpful if I could generate multiple labels. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? I use parcelLab to generate return labels more efficiently, saving time and ensuring accuracy, so everything goes to the right place. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-9971671/official_response/edit) Hi Bryan, Thank you for the thoughtful review and for being a parcelLab customer for over two years! 😊 We’re glad to hear that parcelLab makes generating return labels easier, more accurate, and available at any time of day. Saving time, ensuring return labels go to the right place, and avoiding downtime from carrier systems are all important parts of a smooth post-purchase experience. It’s also great to know that your parcelLab setup went smoothly without any issues. We appreciate you sharing your specific return label scenario as well. parcelLab is designed to support a wide range of return workflows, and feedback like this helps us continue improving how return label generation supports different warehouse and weight requirements. It’s great to hear that parcelLab has helped you generate return labels more efficiently while ensuring accuracy and saving time. Thank you again for your continued trust in parcelLab over the past two years. Kind regards, Julia 1/20/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite AB Alessandra B. Line first Agent Enterprise (\> 1000 emp.) 4/2/2026 "ParcLab Makes Parcel Tracking Easy with Clear, Step-by-Step Updates" 4.5/5 What do you like best about parcelLab? ParcLab is very helpful because it makes parcel tracking easy. It always shows every step along a parcel’s route and, above all, it displays the tracking number for both shipping and returns. Further allows to change the customer's e-mail address, in case it was necessary ( the order confirmation has not arrived), for example if the customer has changed their e-mail address or if the customer's usual e-mail does not work. Review collected by and hosted on G2.com. What do you dislike about parcelLab? The least helpful aspect of ParceLab, in my experience, is that the parcel tracking isn’t always updated. I also feel it could offer more functions—for example, allowing you to release parcels. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? ParceLab helps us solve inefficiencies in the post-purchase journey by enhancing delivery visibility, improving customer engagement and reducing WSMO inquires. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12578597/official_response/edit) Hi Alessandra, Thank you for your updated review and for sharing your experience. We’re glad to hear that parcelLab makes parcel tracking easy and provides clear, step-by-step visibility throughout the shipment and return journey. Having access to both shipping and return tracking numbers, along with the ability to update customer email addresses and resend communication when needed, is an important part of delivering a smooth post-purchase experience and helping support teams assist customers efficiently. We appreciate your feedback regarding tracking updates and parcel release functionality. parcelLab continuously aggregates and refreshes tracking information directly from carrier systems, and update timing can sometimes depend on the carrier’s own data availability. Regarding parcel release actions, these workflows are often controlled directly by the carriers themselves, but parcelLab’s goal is always to provide the clearest possible visibility and communication around shipment status and delivery progress. It’s great to know that parcelLab is helping reduce WISMO inquiries, improve delivery visibility, and enhance customer engagement across the post-purchase journey. Providing transparent parcel tracking and reliable customer communication is exactly how parcelLab supports better delivery and return experiences. Thank you again and kind regards, Julia 4/28/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") AM Verified User in Machinery Enterprise (\> 1000 emp.) 8/21/2024 "Powerful tool for consolidation of tracking data and carrier performances" 4.5/5 What do you like best about parcelLab? I am an e-commerce project manager and have been administering ParcelLab in our company for more than two years. Overall, I am very enthusiastic about the tool. Initially, we used ParcelLab primarily to unify the different tracking statuses of our various carriers, so that the tracking information is standardized for the customer regardless of the selected carrier. For this purpose, we transmit the tracking number and additional order information to ParcelLab, which already provides connections and mappings for various carriers. The big advantage is that we only need a single interface to ParcelLab and do not have to maintain 30 different interfaces to each individual carrier. Our customer support also works with ParcelLab daily to provide customers with information about orders, instead of searching for information on the different track-and-trace pages of the carriers. In the meantime, we also use ParcelLab to send mailings for delayed shipments and to give the customer a more accurate prediction of when their package is expected to arrive. Additionally, the analytics on carrier performance are very helpful for us when we enter into negotiations with carriers, as we can view all the data consolidated in ParcelLab. For our developers, integrating ParcelLab into the online shop was very easy. Review collected by and hosted on G2.com. What do you dislike about parcelLab? The support sometimes responds a bit slowly. More should be invested here to shorten the time from inquiry to solution. Additionally, development work is required for the implementation. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? I use parcelLab to consolidate tracking data, which saves time in support. Customers can directly see where their order is, and our support finds all tracking information in one place. We can also negotiate better with carriers thanks to detailed statistics. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-10031680/official_response/edit) Hi, Thank you for the detailed review and for using parcelLab for more than two years! 😊 We’re really happy to hear how parcelLab supports your team across multiple areas of the post-purchase experience. Consolidating tracking data from many carriers into a single platform is exactly what parcelLab is designed for. Having one interface instead of maintaining dozens of individual carrier integrations makes it easier to standardize tracking statuses, simplify order tracking for customers, and give support teams a single place to find tracking information. It’s also great to hear that your customer support team uses parcelLab daily to answer order tracking questions, and that automated communications for delayed shipments and delivery predictions help keep customers informed. Providing proactive updates and clear tracking information is key to reducing support workload and improving the overall post-purchase experience. We’re especially glad the analytics on carrier performance are useful for your carrier negotiations. Having consolidated tracking data and delivery performance metrics across all carriers helps many brands make better logistics decisions. It’s also great to hear that integration into your online shop was straightforward for your developers. Thank you as well for your feedback on support response times. As parcelLab continues to grow, we are continuously investing in support processes and resources to help customers get answers and solutions as quickly as possible. We truly appreciate your long-term trust in parcelLab and are glad the platform helps your team unify carrier tracking, support customers efficiently, and gain valuable insights from delivery data. Thanks again and kind regards, Julia 2/27/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated AC Alessandra C. Customer Service Agent Mid-Market (51-1000 emp.) 3/9/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy-to-Use Interface" 4.5/5 What do you like best about parcelLab? I like the interface, easy to use, to navigate to different information, good tool to support customer and to have a comprehensive overview regarding the delivery status and all the details of an order Review collected by and hosted on G2.com. What do you dislike about parcelLab? About the implementation: automatically logout after a while; Greater attention to the various tabs in visually distinguishing the information. Direct link for all functions with the customer management programme and the various couriers. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? About the return status has detailed information about the status of the return (details on tracking status) and also provide details about the customer's return registration in order to support customer quickly and prevent error in return refund. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12454060/official_response/edit) Hi Alessandra, Thank you for the thoughtful review! 😊 We’re glad to hear that you find the parcelLab interface easy to use and easy to navigate. Providing a clear overview of delivery status, order details, and tracking information helps customer support teams quickly access the information they need and deliver a better post-purchase experience. We appreciate your feedback regarding session behavior, visual navigation, and integrations. Security settings like automatic logout help protect order and customer data, and we continuously refine the interface and integrations so teams can access delivery, return, and courier information as efficiently as possible. It’s great to know that parcelLab helps you track return status with detailed information, including tracking updates and customer return registration details. Having clear return tracking and order information helps support teams resolve return requests faster and avoid errors during the refund process, which is exactly what parcelLab aims to support in the post-purchase journey. Thanks again and kind regards, Julia Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kristeel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristeel M.") KM Kristeel M. Customer service agent Mid-Market (51-1000 emp.) 7/15/2026 "Simple, Intuitive, and a Joy to Use" 5/5 What do you like best about parcelLab? It’s simple to use and very intuitive. I really enjoy using it. Review collected by and hosted on G2.com. What do you dislike about parcelLab? It does take a few missteps to figure out how to manage it, but once you do, it feels very down-to-earth and straightforward. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? Manage shipping and returns with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 2/19/2026 "Transforming shipping updates into a high-converting marketing channel" 4.5/5 What do you like best about parcelLab? What I like best is the ability to turn boring transactional updates into a fully branded, proactive customer experience. It not only reduces support tickets by informing customers about delays in real-time but also drives additional revenue through personalized recommendations on our own tracking page. Review collected by and hosted on G2.com. What do you dislike about parcelLab? The platform is powerful but comes with a high level of complexity during the initial implementation. Additionally, the pricing is at the top end of the market, which makes it a significant investment. I also wish there were more self-service options to make advanced configuration changes without relying on their technical support team. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? parcelLab solves the problem of post-purchase uncertainty and fragmented brand experiences. By automating proactive communication and providing a branded tracking environment, it directly benefits us by reducing WISMO support tickets by 20% and driving additional revenue through integrated marketing on the tracking page. It essentially turns a logistics necessity into a powerful customer retention tool. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12380777/official_response/edit) Hi, Thank you for this fantastic and detailed review! 😊 We’re thrilled to hear that parcelLab is helping you transform shipping updates into a high-converting marketing channel. Turning transactional updates into a fully branded, proactive customer experience is exactly what our post-purchase platform is designed to do. Reducing WISMO support tickets, informing customers about delays in real time, and driving additional revenue through personalized recommendations on your branded tracking page are powerful outcomes of a well-optimized post-purchase experience. We appreciate your perspective on implementation and configuration. parcelLab is built to support enterprise brands with complex logistics networks, advanced personalization, and multi-carrier environments. That level of capability comes with robust configuration options that allow brands to scale and tailor the post-purchase experience precisely to their needs. At the same time, we are continuously expanding self-service functionality so teams can manage advanced configuration changes more independently and efficiently. It’s great to hear that parcelLab is solving post-purchase uncertainty and fragmented brand experiences by automating proactive communication and providing a fully branded tracking environment. Transforming logistics communication into a customer retention and revenue growth tool is exactly the impact we aim to deliver. 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