--- title: parcelLab Reviews meta\_title: 'parcelLab Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 279 reviews by the users' company size, role or industry to find out how parcelLab works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 279 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # parcelLab Reviews & Product Details Visit Website parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience. * * * Product Website parcelLab Seller [parcelLab](https://www.g2.com/sellers/parcellab) Discussions [parcelLab Community](https://www.g2.com/products/parcellab/discuss) Languages Supported German, English, French Solution Type All-in-One Overview by Anton Eder (Founder parcelLab 📦 Helping e-commerce retailers with post-purchase communication) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/parcellab/pricing) ## parcelLab Integrations (27) What do users say about integrations? 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PS Pietro S. customer service Enterprise (\> 1000 emp.) 5/24/2026 "Simple to use and rich in information" 5/5 What do you like best about parcelLab? the simplicity of use and the completeness of information Review collected by and hosted on G2.com. What do you dislike about parcelLab? have the possibility of notification on the status of the order Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? we can better monitor deliveries and have more answers to provide to customers Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated RB Riccardo B. Customer Service Agent – H&M Group Account Mid-Market (51-1000 emp.) 3/9/2026 "Effortless Parcel Tracking and Customer Update Emails" 5/5 What do you like best about parcelLab? the possibility to track parcel and resend update emails to customers Review collected by and hosted on G2.com. What do you dislike about parcelLab? I don't really dislike nothing about parcellab Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? It helps me with everything in my daily job with orders Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12453976/official_response/edit) Hi Riccardo, Thank you for the super positive review! 😊 We’re happy to hear that parcelLab makes parcel tracking and customer update emails easy to manage. Being able to track parcels and resend update emails to customers is an important part of keeping customers informed throughout the post-purchase experience. It’s also great to know that parcelLab helps you with your daily work managing orders. Providing clear order tracking, shipment visibility, and simple communication tools is exactly how parcelLab helps teams support customers and handle orders more efficiently. Thanks again for sharing your experience with parcelLab! Kind regards, Julia Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sandrine V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandrine V.") SV Sandrine V. Customer Service Trainer Mid-Market (51-1000 emp.) 11/6/2025 "Comprehensive Order and Customer Insights at Your Fingertips" 5/5 What do you like best about parcelLab? I appreciate being able to view all the details of each order, including customer information and every communication that has been sent to the customer. Review collected by and hosted on G2.com. What do you dislike about parcelLab? There is an overwhelming amount of data, and I would prefer to have everything combined into a single dashboard. This would make it much easier to view all the information together on one page. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? Claiming the parcel from the carrier, locating the code for click and collect customers, and resending both the order confirmation and the return confirmation to the customer. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-11921958/official_response/edit) Hi Sandrine, Thank you for the detailed review! 😊 We’re glad to hear that detailed order information, customer details, and full communication visibility are helpful for your work. We understand that the amount of data can feel like a lot, and we’re continuously improving how information is organized to make key details easier to access. It’s great to know parcelLab helps with carrier claims, click and collect codes, and resending order and return confirmations. We're happy to hear it's improving the post-purchase experience for your customers. Thanks again and kind regards, Julia Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") IA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 4/22/2026 "Fast, Clear, and Easy Order & Return Status Tracking" 4.5/5 What do you like best about parcelLab? It works fast, easy to use and clear. You can fast check the order status, and useful for return status of the orders with all the info needed. Review collected by and hosted on G2.com. What do you dislike about parcelLab? Sometimes I have some issues with the login, it does not work at first and have to reintroduce the data. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? especially when I have to check a return done in cleveron store, also to check quickly how many days have passed since the return and articles returned. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12659859/official_response/edit) Hi, Thank you for your review and for sharing your experience. We’re glad to hear that parcelLab is fast, clear, and easy to use for checking both order status and return status. Having quick access to delivery information, return details, and shipment timelines is an important part of helping teams manage the post-purchase experience efficiently. It’s great to know that parcelLab helps you quickly verify Cleveron store returns, check how many days have passed since a return, and review returned articles. Providing centralized return tracking and clear order visibility helps teams resolve customer questions faster and work more effectively. We also appreciate your note regarding login experience. We continuously work on improving platform performance and access reliability so users can get to tracking and return information as smoothly as possible. Thank you again for sharing your feedback and experience with parcelLab. Kind regards, Julia 4/29/2026 Validated ReviewerIncentivizedSource: Seller invite SV Sandrine V. Training and Quality Coach Mid-Market (51-1000 emp.) 11/7/2025 "Comprehensive Parcel Tracking with Powerful Notification Tools" 5/5 What do you like best about parcelLab? I appreciate being able to view all the details for each parcel, as well as check the notifications that have been sent to customers. It's also helpful to have the option to resend these notifications when needed. Review collected by and hosted on G2.com. What do you dislike about parcelLab? The amount of information can feel overwhelming; having everything displayed in a single dashboard view might be more effective. It can also be confusing when there are multiple parcels associated with just one order number. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? It is easy to locate tracking numbers and submit parcel claims to carriers. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-11927238/official_response/edit) Hi Sandrine, Thank you for your review! 😊 We’re glad to hear that parcelLab helps you view all the details for each package and easily track the notifications sent to customers. Having clear package tracking, visibility into customer notifications, and the ability to resend notifications when needed are important parts of a reliable post-purchase experience. We appreciate your feedback around how information is displayed. Providing comprehensive package details while keeping multiple package tracking clear and easy to navigate is something we continuously refine. It’s great to know that parcelLab makes it easy to locate tracking numbers and submit package claims to carriers. Simplifying package tracking and claim management is exactly how we aim to support teams throughout the post-purchase experience. Thank you again and kind regards, Julia Current UserValidated ReviewerSource: Organic RK Rafal K. Email Marketing Specialist Retail Mid-Market (51-1000 emp.) 1/19/2026 "All Post-Purchase Client Communication, Perfectly Organized in One Place" 4.5/5 What do you like best about parcelLab? It brings together all post-purchase communication with the client in one place, making it easier to keep everything organized and accessible. Review collected by and hosted on G2.com. What do you dislike about parcelLab? It has a lot of features, and sometimes it’s easy to get lost navigating through them. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? It helps solve all post-purchase communication issues, which is very helpful. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12230240/official_response/edit) Hi Rafal, Thank you for the review and for sharing your experience! 😊 We’re glad to hear that parcelLab brings all post-purchase communication together in one place and makes it easier to keep customer communication organized and accessible. Centralizing post-purchase communication is a key part of helping teams manage orders, delivery updates, and customer messages more efficiently. We appreciate your note about feature depth. parcelLab is designed to support a wide range of post-purchase use cases, and many teams value having powerful tools available as their needs grow. We continuously work on navigation, guidance, and usability to make it easy to find what you need while still offering comprehensive functionality. It’s great to know that parcelLab is helping solve post-purchase communication issues overall. Improving customer communication after checkout and supporting a smooth post-purchase experience is exactly what we aim to deliver. Thanks again and kind regards, Julia Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: Seller invite ![Joelle B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joelle B.") JB Joelle B. Business Analyst Small-Business (50 or fewer emp.) 6/25/2025 "Setting up campaigns is a breeze" 5/5 What do you like best about parcelLab? As a marketing user, I find the campaign interface to be simple and straightforward. Retrieving data after the campaign ended was also very easy, allowing me to create reports in less than 30 minutes. Whenever I needed assistance, the support team was always available to help. Everyone I interacted with at Parcellab provided excellent support, and I would rate them a perfect 10 out of 10. I also appreciate the turnkey implementation. Whenever we need to make changes, there is always someone available to explore the possibilities with us. Review collected by and hosted on G2.com. What do you dislike about parcelLab? I would like the ability to take a full-length screenshot while generating a preview for mobile devices. Alternatively, it would be even better to receive pre-generated screenshots for different devices. Currently, I am facing difficulties capturing a full-length example to send for external review. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? We are a small team working to achieve maximum productivity. Having parcelLab on board provides us with an extra pair of hands. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anne C.") AC Anne C. Customer Happiness Agent Mid-Market (51-1000 emp.) 11/26/2025 "Great Tool for Managing Returns" 5/5 What do you like best about parcelLab? I love how easy it is to keep track of returns and process refunds. Everything is organized, quick to access, and really streamlined. Review collected by and hosted on G2.com. What do you dislike about parcelLab? The ability to generate labels and see the full return timeline in one place makes everything so much smoother. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? parcelLab streamlines the entire returns process, reducing manual work and giving clear visibility into every step. It saves time, minimizes errors, and makes returns smoother for both the team and customers. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12013889/official_response/edit) Hi Anne, Thank you for the great review! 😊 We’re happy to hear that parcelLab makes it easy to keep track of returns and process refunds in a way that feels organized, quick, and streamlined. Helping teams manage returns with clear structure and easy access is an important part of creating a good post-purchase experience. It’s also great to know that generating return labels and seeing the full return timeline in one place is making the returns process even smoother for you. Clear visibility into every step of returns is something we focus on to reduce friction for both teams and customers. We’re glad parcelLab is helping streamline the entire returns process by reducing manual work, minimizing errors, and saving time. Making returns smoother for your team and your customers is exactly what we aim to deliver. Kind regards, Julia Current UserValidated ReviewerIncentivizedSource: Seller invite MB martino b. agent Small-Business (50 or fewer emp.) 3/9/2026 "Fast Issue Identification and Tracking, Though It Can Be Slow at Times" 3.5/5 What do you like best about parcelLab? Very quick to identify issues and tracking Review collected by and hosted on G2.com. What do you dislike about parcelLab? sometimes it's slow but overall its great Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? Check tracking fast Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12453736/official_response/edit) Hi Martino, Thank you for your review! 😊 We’re glad to hear that parcelLab helps you quickly identify issues and check tracking information. Fast access to order tracking and shipment details is an important part of managing the post-purchase experience and resolving delivery questions efficiently. Thank you as well for your note on performance. We continuously work on optimizing speed and reliability so tracking data and delivery updates are available as quickly as possible. It’s great to know that parcelLab helps you check tracking quickly and identify delivery issues when they arise. Providing clear shipment visibility and reliable tracking information is exactly how parcelLab supports teams in their daily operations. Thanks again and kind regards, Julia Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 11/7/2025 "Effortless Email Review and Resend Features" 4/5 What do you like best about parcelLab? I appreciate being able to review all the emails sent to customers. This feature is extremely useful and the interface is very straightforward. Additionally, the option to resend emails is a great convenience. Review collected by and hosted on G2.com. What do you dislike about parcelLab? The tracking part could be improved, as well as the filters to search for specific emails Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? This tool enables our customer service agents to see all communications sent to customers, which we couldn't do previously. Having this visibility makes it much easier to understand exactly what information customers are receiving. It also provides us with the ability to track orders, which is a significant benefit. For training, being able to locate orders for practice purposes has proven to be very helpful. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-11927106/official_response/edit) Thank you for the detailed review! 😊 We’re glad to hear that reviewing all emails sent to customers and having the option to resend emails is such a useful and convenient feature for your team. Giving customer service agents clear visibility into customer communications through a straightforward interface is an important part of our platform. We appreciate your feedback around tracking and search filters. We’re continuously refining tracking visibility and email search to make it even easier to find the information you need. It’s great to know that parcelLab helps your customer service agents see all communications sent to customers, track orders more easily, and support training by locating orders for practice. Improving visibility, order tracking, and internal workflows is exactly what we aim to deliver. We're happy to hear this is improving your post-purchase experience. Thank you again and kind regards, Julia Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about parcelLab? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about parcelLab ](https://www.g2.com/products/parcellab/discussions/new) FE Felix Elkmann • Last activity almost 3 years ago How does the returns feature work with parcelLab? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-does-the-returns-feature-work-with-parcellab) SH Sebastian H. • Last activity almost 3 years ago How long does it take to setup an account? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-long-does-it-take-to-setup-an-account) [ View all Discussions ](https://www.g2.com/products/parcellab/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/parcellab/pricing) parcelLab Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8fec2885c1049899b41ff8e1a0b4a1bd/aftership.png "Product Avatar Image") AfterShip 4.7/5(311) [ Compare Now ](https://www.g2.com/compare/aftership-vs-parcellab) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2fdc698fc3019d6c23c1d4abefcdcc2a/narvar.png "Product Avatar Image") Narvar 4.3/5(178) [ Compare Now ](https://www.g2.com/compare/narvar-vs-parcellab) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_de234f192d9eec156bdf637bd77ff461/loop-returns.png "Product Avatar Image") Loop Returns 4.7/5(63) [ Compare Now ](https://www.g2.com/compare/loop-returns-vs-parcellab) ##### ##### parcelLab Features Labels Label Printing Return labels Bar codes Order management Shipment Tracking Third-Party Integrations Order Status Carrier and rate management Vendor availability Reports Shipment reports Unshipped products [ View More Features ](https://www.g2.com/products/parcellab/features) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Narvar](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narvar") Narvar 4.3/5(178) ](https://www.g2.com/products/narvar/reviews) [ ![ShipStation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ShipStation") ShipStation 4.3/5(588) ](https://www.g2.com/products/shipstation/reviews) [ View All Alternatives ](https://www.g2.com/products/parcellab/competitors/alternatives) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store)[Shipping](https://www.g2.com/categories/shipping)[Returns Management](https://www.g2.com/categories/returns-management) [SAP Store](https://www.g2.com/categories/sap-store)[Shipping](https://www.g2.com/categories/shipping)[Returns Management](https://www.g2.com/categories/returns-management)[Package Tracking](https://www.g2.com/categories/package-tracking) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the best wide column database use cases for IoT platforms that need to handle real-time analytics reliably at scale?](https://www.g2.com/discussions/what-are-the-best-wide-column-database-use-cases-for-iot-platforms-that-need-to-handle-real-time-analytics-reliably-at-scale)[Wipro vs Capgemini Services vs Fujitsu Consulting for a large enterprise selecting an Oracle E-Business Suite reseller: which brings the deepest EBS-specific implementation expertise with the strongest project delivery track record?](https://www.g2.com/discussions/wipro-vs-capgemini-services-vs-fujitsu-consulting-for-a-large-enterprise-selecting-an-oracle-e-business-suite-reseller-which-brings-the-deepest-ebs-specific-implementation-expertise-with-the-strongest-project-delivery-track-record)[What's the fastest wide column database for time-series data?](https://www.g2.com/discussions/what-s-the-fastest-wide-column-database-for-time-series-data) [Best platforms for drag-and-drop email design](https://www.g2.com/discussions/what-are-the-best-platforms-for-drag-and-drop-email-design)[Which ecommerce platforms sync inventory in real time when sales spike during a peak campaign?](https://www.g2.com/discussions/which-ecommerce-platforms-sync-inventory-in-real-time-when-sales-spike-during-a-peak-campaign)[Pros and Cons Details](https://www.g2.com/products/parcellab/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)