--- title: parcelLab Reviews meta\_title: 'parcelLab Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 279 reviews by the users' company size, role or industry to find out how parcelLab works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 279 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # parcelLab Reviews & Product Details Visit Website parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience. * * * Product Website parcelLab Seller [parcelLab](https://www.g2.com/sellers/parcellab) Discussions [parcelLab Community](https://www.g2.com/products/parcellab/discuss) Languages Supported German, English, French Solution Type All-in-One Overview by Anton Eder (Founder parcelLab 📦 Helping e-commerce retailers with post-purchase communication) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/parcellab/pricing) ## parcelLab Integrations (27) What do users say about integrations? Verified by parcelLab [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bloomreach ](https://www.g2.com/products/bloomreach-bloomreach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Commerce ](https://www.g2.com/products/dynamics-365-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fulfil ](https://www.g2.com/products/fulfil/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Global-e ](https://www.g2.com/products/global-e/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Happy Returns ](https://www.g2.com/products/happy-returns/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kustomer ](https://www.g2.com/products/kustomer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linnworks ](https://www.g2.com/products/linnworks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Magento Open Source ](https://www.g2.com/products/magento-open-source/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Metapack ](https://www.g2.com/products/metapack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely Content Management System ](https://www.g2.com/products/optimizely-content-management-system/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OrderProtection.com ](https://www.g2.com/products/orderprotection-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rebound Returns ](https://www.g2.com/products/rebound-returns/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rise ](https://www.g2.com/products/rise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Commerce Cloud ](https://www.g2.com/products/sap-commerce-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP HANA Cloud ](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TrackTrade Field Service App ](https://www.g2.com/products/tracktrade-field-service-app/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zowie ](https://www.g2.com/products/zowie/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zscaler OT/IoT Segmentation ](https://www.g2.com/products/zscaler-ot-iot-segmentation/reviews) Show More ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 6/8/2026 "Great Order/Return Timelines, but the Platform Feels Convoluted" 3/5 What do you like best about parcelLab? Surfacing tracking information regarding orders and their returns is easy and intuitive. My favorite feature is being able to see the full communication and return timeline from the trackings page. Review collected by and hosted on G2.com. What do you dislike about parcelLab? Overall, I find the platform somewhat convoluted. Although it appears highly customizable and offers operators a broad range of tools, it’s often difficult to surface exactly what I need at the moment I need it. The interface feels cluttered and overstuffed, and it isn’t designed in a way that’s intuitive from a client experience perspective. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? We needed a customizable return portal that was able to reflect our exact return policy which is a little more restrictive than other brands in the space. Parcel Lab provides that for us at this time. Review collected by and hosted on G2.com. Show More Response from Madeline Olson of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12935099/official_response/edit) Thank you for the honest feedback — this is exactly the kind of input that helps us improve. We're glad the tracking and returns timeline is working well for your team and that parcelLab is supporting your specific return policy needs. That configurability is core to what we do, so it's great to hear it's delivering there. That same configurability is also what makes the platform feel dense at times, as more flexibility can mean more complexity. It's a tradeoff we're actively working on improving. In the meantime, here are two things that can help: parcelLab Copilot, our in-app assistant, can guide your team through common workflows and navigation questions in real time. If you have been assigned one, your Customer Success Manager can do a workflow review to surface shortcuts and simplify how your team accesses what they need most. We appreciate you taking the time to share this, and we'd love the chance to make the day-to-day experience feel a lot smoother. Current UserValidated ReviewerIncentivizedSource: Seller invite KV Kia V. Mid-Market (51-1000 emp.) 3/24/2026 "Effective Order Tracking with Room for Improvement" 3/5 What do you like best about parcelLab? I use parcelLab for tracking customer orders and getting better details of the orders and communication that customers have received. I can see all delivery phases and find information on the carrier more easily, and I appreciate being able to see all the messages that the customer has received. I like the tracking of the carrier and info about them, and the delivery steps are helpful. I get a better overview of the order and it provides extra information when things are unclear. The initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about parcelLab? The layout could be better. If there are multiple parcels in the order, they don't show separately or it's not clear enough. It would be better to have the parcel delivery steps separated clearly. There could be a title saying that a parcel belongs to 'this brand' and then under it all the updates related to it. Also, the info on the page could be visually clearer. It's a lot of text and it could be easier if you didn't have to scroll so much but instead you could just have a drop-down menu. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? I use parcelLab to track customer orders, providing a clear overview of delivery phases and carrier information. It shows parcels when I can't find them elsewhere and gives extra information when things are unclear. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12533235/official_response/edit) Hi Kia, Thank you for the detailed review and for sharing your experience. We’re glad to hear that parcelLab helps you track customer orders, view all delivery phases, and access carrier information in one place. Having a clear overview of order tracking, customer communication, and delivery steps is an important part of supporting customers and managing the post-purchase experience efficiently. It’s also great to know that the initial setup was easy and that parcelLab provides additional information when things are unclear. We appreciate your feedback on layout and visibility, especially when working with multiple parcels in one order. parcelLab is designed to centralize complex tracking information and communication, and we continuously refine how delivery steps, parcel details, and order views are structured to make them as clear and easy to navigate as possible. It’s great to know that parcelLab helps you locate parcels, understand delivery progress, and access customer communication more easily. Providing detailed tracking information, clear delivery updates, and a complete view of the order journey is exactly how parcelLab supports teams in delivering a better post-purchase experience. Thanks again and kind regards, Julia Validated ReviewerIncentivizedSource: Seller invite ![Mauricio Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mauricio Z.") MZ Mauricio Z. Product Owner Mid-Market (51-1000 emp.) 11/18/2025 "Lack of Control Tools and Service Monitoring Hampers Experience" 2.5/5 What do you like best about parcelLab? When the emails and tracking page are working the result is very good. Review collected by and hosted on G2.com. What do you dislike about parcelLab? I have been working with Parcel Lab for 3 years. I have been asking for control tools for 2,5 years. They never provided them. We continuously find issues in the journey we implemented. Parcel Lab do not control if the service of emails they should be providing is actually provided. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? Tracking page and sending branded emails. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-11972510/official_response/edit) Hi Mauricio, Thank you for sharing your feedback and for working with parcelLab over the years. We’re glad to hear that when the emails and tracking page are working well, they deliver strong results. Branded emails and a clear tracking page are important in the post-purchase experience, and we remain focused on making this journey as reliable as possible. We appreciate you sharing your thoughts on control and monitoring. Feedback from long-term customers is especially valuable, and we continuously work on improving visibility, reliability, and consistency accross our platform. Thank you for using parcelLab and for helping us improve the post-purchase experience. Kind regards, Julia Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Textiles](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Textiles") UT Verified User in Textiles Mid-Market (51-1000 emp.) 3/31/2026 "Intuitive, useful and satisfying" 3/5 What do you like best about parcelLab? simple and intuitive, lots of information available to the customer Review collected by and hosted on G2.com. What do you dislike about parcelLab? At the moment I can't find a specific thing that I don't like. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? It always helps me get useful information about package tracking and delivery email info. Review collected by and hosted on G2.com. Show More Response from Julia Henry of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-12568215/official_response/edit) Hi, Thank you for your review and for sharing your experience. We’re glad to hear that parcelLab is simple, intuitive, and provides a lot of useful information for both you and your customers. Having clear package tracking and detailed delivery communication helps teams stay informed and deliver a better post-purchase experience. It’s great to know that parcelLab supports you with tracking information and delivery email visibility. Being able to access shipment updates and customer communication in one place is key to managing orders efficiently and responding to customers with confidence. We appreciate you taking the time to share your feedback and are happy to hear parcelLab is a useful and satisfying tool for your daily work. Thanks again and kind regards, Julia Current UserValidated ReviewerIncentivizedSource: Seller invite MB Martha B. Data Administrator Enterprise (\> 1000 emp.) 2/21/2025 "parcelLab" 3/5 What do you like best about parcelLab? I love that we have the ability to tweak the amount of updates we send our consumers regarding their packages. It's also easy for our CS team to make updates to an address that they are creating a return on if the customer used a non validated address.One of our main support people (Matt McGinnis but is no longer our dedicated person) provided us with phenomenal support, I can't say enough great things about him. Review collected by and hosted on G2.com. What do you dislike about parcelLab? There's room for improvement on the new portal - your filters in the tracking page need broken down a bit. If a support ticket needs filed, it takes weeks, sometimes months just to get a resolution, while you get asked repetitive information. I think you should focus on boosting your support a bit to help your customers with their needs. Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? we needed a way to provide more detailed tracking info to consumers -PL has solved this for us! Keeping customers informed cuts down on transactions our customer support team has to handle Review collected by and hosted on G2.com. Show More Response from Rafael Figueroa of parcelLab [Editedit](https://www.g2.com/survey_responses/parcellab-review-10871123/official_response/edit) Thanks so much for your thoughtful review! We’re really happy to hear that our platform has helped reduce workload for your customer support team. And we couldn’t agree more—Matt is amazing! We’ll be sure to share your kind words with him. We also really appreciate your honest feedback on the portal filters and support response times. We hear you, and we’re actively working on making these areas better. Your input is super valuable in helping us improve, so thanks for sharing! If you need immediate assistance, please don't hesitate to contact me directly at customer-success@parcellab.com . Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") CC Verified User in Consumer Services Small-Business (50 or fewer emp.) 2/18/2025 "is not too friendly takes long time to load" 3/5 What do you like best about parcelLab? the information aviable ,it is handy easy to find the carrier since the logo is display Review collected by and hosted on G2.com. What do you dislike about parcelLab? is not up to date ,would be nice to have it updated as it goes on the tracking info Review collected by and hosted on G2.com. What problems is parcelLab solving and how is that benefiting you? it send discount voucher to customer it is very convenence cause save me time by doing automacally Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about parcelLab? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about parcelLab ](https://www.g2.com/products/parcellab/discussions/new) SH Sebastian H. • Last activity almost 3 years ago How long does it take to setup an account? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-long-does-it-take-to-setup-an-account) FE Felix Elkmann • Last activity almost 3 years ago How does the returns feature work with parcelLab? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-does-the-returns-feature-work-with-parcellab) [ View all Discussions ](https://www.g2.com/products/parcellab/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 9 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/parcellab/pricing) parcelLab Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8fec2885c1049899b41ff8e1a0b4a1bd/aftership.png "Product Avatar Image") AfterShip 4.7/5(311) [ Compare Now ](https://www.g2.com/compare/aftership-vs-parcellab) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2fdc698fc3019d6c23c1d4abefcdcc2a/narvar.png "Product Avatar Image") Narvar 4.3/5(178) [ Compare Now ](https://www.g2.com/compare/narvar-vs-parcellab) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_de234f192d9eec156bdf637bd77ff461/loop-returns.png "Product Avatar Image") Loop Returns 4.7/5(63) [ Compare Now ](https://www.g2.com/compare/loop-returns-vs-parcellab) ##### ##### parcelLab Features Labels Label Printing Return labels Bar codes Order management Shipment Tracking Third-Party Integrations Order Status Carrier and rate management Vendor availability Reports Shipment reports Unshipped products [ View More Features ](https://www.g2.com/products/parcellab/features) ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![Narvar](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narvar") Narvar 4.3/5(178) ](https://www.g2.com/products/narvar/reviews) [ ![ShipStation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ShipStation") ShipStation 4.3/5(588) ](https://www.g2.com/products/shipstation/reviews) [ View All Alternatives ](https://www.g2.com/products/parcellab/competitors/alternatives) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store)[Shipping](https://www.g2.com/categories/shipping)[Returns Management](https://www.g2.com/categories/returns-management) [SAP Store](https://www.g2.com/categories/sap-store)[Shipping](https://www.g2.com/categories/shipping)[Returns Management](https://www.g2.com/categories/returns-management)[Package Tracking](https://www.g2.com/categories/package-tracking) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top tools for real-time asset location monitoring](https://www.g2.com/discussions/top-tools-for-real-time-asset-location-monitoring)[Which customer success software is ideal for large service providers](https://www.g2.com/discussions/which-customer-success-software-is-ideal-for-large-service-providers)[Best platforms for visualizing HR data](https://www.g2.com/discussions/what-are-the-best-platforms-for-visualizing-hr-data) [Top-rated platforms for enterprise content analytics](https://www.g2.com/discussions/which-are-the-top-rated-platforms-for-enterprise-content-analytics)[Which AR content management systems are most trusted by interior designers based on user reviews?](https://www.g2.com/discussions/which-ar-content-management-systems-are-most-trusted-by-interior-designers-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/parcellab/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)