# Parcel Tracker Mailroom Reviews **Vendor:** Deepfinity LTD **Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 183 ## About Parcel Tracker Mailroom Parcel Tracker makes parcel, mail, and delivery management easy in any building. It’s a smart cloud app that uses AI to cut your parcel handling time by up to 70% and improve how your team works. Over 500,000 people and businesses trust Parcel Tracker to log more than a million parcels every year. It’s the go-to tool for: ✅Student accommodation ✅ Residential buildings ✅Coworking and corporate offices ✅Universities ✅Hotels and restaurants ✅Hospitals ✅Small and medium businesses ✅Enterprise teams How Parcel Tracker Works 1. Scan parcels at the front desk or mailroom with your phone. Parcel Tracker sends an email and text to the recipient with a QR code. 2. Recipients pick up their parcels by showing their QR code. This QR code is proof that the parcel was collected. Features You’ll Love ✅Works with all couriers and even handwritten labels ✅Sends automatic reminders to recipients ✅No manual typing needed ✅Easy to use from day one ✅Full tracking and accountability, start to finish ✅Great for managing lots of parcels or many buildings ## Parcel Tracker Mailroom Pros & Cons **What users like:** - Users benefit from the **time-saving efficiency** of Parcel Tracker Mailroom, enhancing productivity during busy delivery periods. (5 reviews) - Users praise the **ease of use** of Parcel Tracker Mailroom, enhancing efficiency and streamlining parcel management. (4 reviews) - Users value the **real-time notifications** for keeping them informed about their parcel status instantly and efficiently. (4 reviews) - Users appreciate the **time-saving features** of Parcel Tracker Mailroom, streamlining parcel management and reducing manual effort. (4 reviews) - Users value the **centralized tracking** feature of Parcel Tracker Mailroom, enhancing efficiency and convenience in delivery management. (4 reviews) - User Interface (3 reviews) - Features (2 reviews) - App Usability (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users face **tracking issues** that hinder delivery verification, with occasional sync delays and dependent courier data. (3 reviews) - Users express concern over **limited customization** options for notifications and tracking settings in Parcel Tracker Mailroom. (2 reviews) - Users find the **manual processes** in Parcel Tracker tedious, wishing for better automation and integration with existing systems. (2 reviews) - Users experience **software instability** with Parcel Tracker Mailroom, as the app freezes and requires frequent reboots on older devices. (2 reviews) - Users dislike the **connectivity issues** with Parcel Tracker Mailroom, needing a strong Wi-Fi signal for proper functionality. (1 reviews) - Users find the **premium features expensive** , limiting access to advanced functions for casual users. (1 reviews) - Users wish for improved **integration with CRM systems** to automate updates and minimize manual data entry errors. (1 reviews) - Users wish for **better integrations** with CRM systems to automate recipient information updates and minimize manual efforts. (1 reviews) - Limited Functionality (1 reviews) - Notification Issues (1 reviews) ## Parcel Tracker Mailroom Reviews ### 1. Highly Recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Cristina G. | Facilities Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Parcel Tracker Mailroom?** Very user friendly software. Easy to set up recipients. For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature. The times we've had issues, customer support has been quick in resolving the issues. I thought with us in Canada and the app based out of the UK, support would be an issue because of the time difference and I've always gotten a response right away. **What do you dislike about Parcel Tracker Mailroom?** Sometimes the android app is glitchy but this has always been resolved right away. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker has allowed us to more efficiently track when packages are picked up and more importantly who picked them up. In case in package is misplaced, we know who had collected the package. ### 2. Outstanding Upgrade from Excel—Effortless, Secure Package Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Misty M. | Loss Mitigation Default Operations Leader , Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Parcel Tracker Mailroom?** We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access. **What do you dislike about Parcel Tracker Mailroom?** There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker Mailroom is solving the problem of manual, disorganized, and unsecured mail tracking. Before using it, tracking deliveries through shared Excel spreadsheets made it easy for items to be missed, duplicated, or accessed by too many people. Parcel Tracker centralizes all mail and package tracking in one secure, easy‑to‑use system, which improves accuracy, accountability, and visibility. As a result, tracking mail is faster and more reliable, fewer mistakes are made, and access is better controlled—saving time and reducing frustration for everyone involved. ### 3. Simple & Effective Digital Tool with Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Parcel Tracker Mailroom?** Great app for going digital, especially in residential settings. Prior to Parcel, our tracking system for senior residents involved manually logging items in and out of a binder, which had its own pros and cons. Parcel allows us to better track packages, especially in situations where staff, residents, or couriers cannot provide clear answers. The web browser interface is fantastic for visual learners—you can create customized views to filter what is and isn’t needed. **What do you dislike about Parcel Tracker Mailroom?** Images do not always upload after submitting. It would be helpful if the app automatically prompted a photo instead of requiring the extra step to select “take a photo.” Logged items also do not always sync across different users and devices. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel has been a great tool for transitioning from manual to digital tracking, especially in residential settings with multiple users. It has improved visibility and made package management easier. With a few fixes—like syncing and photo uploads—it could be even better. ### 4. All-in-One Delivery Tracking Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun K. | Resident Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Parcel Tracker Mailroom?** Centralised Tracking: Brings all your deliveries into one dashboard, saving time and reducing the hassle of switching between courier platforms. Real-Time Notifications: Provides timely updates, so you always know when your parcel is out for delivery or has arrived. User-Friendly Interface: Clean layout that’s easy to navigate even for first-time users. Supports Multiple Couriers: Works with various delivery services, making it useful for frequent online shoppers. Package History: Allows you to view past deliveries for reference or record-keeping. **What do you dislike about Parcel Tracker Mailroom?** Occasional Sync Delays: Some courier updates may take slightly longer to appear compared to checking directly on the courier’s website. Limited Customisation: Few options to personalise notifications or tracking settings. Premium Features Locked: Some advanced features may require a subscription, which might not be ideal for casual users. Dependent on Courier Data: If the courier provides incomplete updates, the app can’t fill in the gaps. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We had a problem of the app freezing while scanning the parcels. but the problem was addressed promptly and politely. there was good communication and we were kept updated and followed up even after the issue was resolved. ### 5. Excellent All-in-one Mailroom Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Parcel Tracker Mailroom?** Everything we needed to step away from manual parcel logging we found in Parcel Tracker. It has all features that small or large mailrooms may require - detailed parcel logs, signature collection at check-out, automated notifications by SMS or email. The app is highly customizable and the developers are constantly working to improve it. The interface is intuitive and easy to use and navigate. It also helps to have both desktop version and an iOS/Android app. The price is reasonable for an enterprise, and for a small mailroom the free version is sufficient. **What do you dislike about Parcel Tracker Mailroom?** There are a few minor UI bugs and some helpful fields/features are currently missing. The phone/tablet app was glitchy at first and didn't sync properly, but that was fixed. It would be great to be able to assign more than one email per notification, hopefully that gets added in the future. In general, the developers listen to the issues and are highly interested in making the product better with future updates. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We have fully automated and streamlined our mailroom parcel logging and greatly improved security. ### 6. Efficient Parcel Management with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Declan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Parcel Tracker Mailroom?** I save time organizing parcels with Parcel Tracker Mailroom by being able to scan them. I find the customer service second to none, as any problems are dealt with very quickly. The app is very quick and efficient when it's working properly. The initial setup was very easy, which was a big plus for me. **What do you dislike about Parcel Tracker Mailroom?** Recently there has been an update and it has caused a bit of a problem for us as we have more work when searching for a parcel. It is harder now for us to see how many parcels are in storage when looking at the app. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker Mailroom saves me time organizing parcels by allowing me to scan them. ### 7. Easy, Customizable Interface with Powerful CSV Imports and Proof-of-Delivery Photos **Rating:** 5.0/5.0 stars **Reviewed by:** Camden W. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Parcel Tracker Mailroom?** The interface is easy to use and customizable. The ability to batch import a CSV for recipients is massively helpful and efficient. Also, proof-of-delivery photos are a plus, and customizable recipient notifications are a must-have feature that other applications lack. **What do you dislike about Parcel Tracker Mailroom?** The application is prone to crashing or errors if left open too long. This causes the app to restart frequently. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We used to do package management on paper, which in and of itself is inefficient. Parcel Tracker Mailroom is not only saving resources but is also allowing mailroom attendants to navigate high-volume deliveries with ease and efficiency. ### 8. Parcel Tracker Streamlines Daily Parcel Management with Fast, Searchable Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Lynne M. | Cashiering Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Parcel Tracker Mailroom?** Parcel Tracker has immensely helped our team eliminate manual tracking/logging of parcels and created efficiencies with managing parcels daily. The data is easily searchable and retrievable, and helps our team easily track our daily parcels and produce accurate and timely reporting as needed. **What do you dislike about Parcel Tracker Mailroom?** The barcode reader is very sensitive and will pick up additional barcodes/QR codes when scanning, which takes some time to get accustomed to. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker has helped our team eliminate manually logging/tracking parcels. ### 9. Easy to use product for receiving. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Parcel Tracker Mailroom?** It’s very easy to set up, runs smoothly, and does exactly what it’s supposed to do. The simple design makes it useful across many settings and applications. It’s also affordable and works well for all of our teams. **What do you dislike about Parcel Tracker Mailroom?** A few features aren’t available yet, though they may be coming soon. Right now, there’s no integration with common messaging platforms such as Microsoft Teams or Slack. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** AI assistant is not the best at answering questions with specificity. Online support assistants have been able to close the gap. ### 10. Streamlined Mail Logging with Notes, CSV Exports, and Automated Emails **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Parcel Tracker Mailroom?** It allows me to log both incoming and outgoing mail, add notes about the contents of each package, download the records as a CSV file, and send automated emails to each affected employee. **What do you dislike about Parcel Tracker Mailroom?** The app can’t be used when the Wi‑Fi is down, which delays accurate package tracking and makes it harder to track packages correctly. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We used to track our packages in an Excel spreadsheet just for our department, which didn’t help much if a package was delivered to the wrong department. Now that we use Parcel Tracker, wherever the package goes it gets scanned and logged, so we can locate it quickly and easily. ### 11. Clean, User-Friendly Interface with Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Parcel Tracker Mailroom?** It has a clean and user-friendly interface. The support stuff are very responsive in case anything goes wrong with the app. It's very quick to scan parcels. **What do you dislike about Parcel Tracker Mailroom?** It's laggy sometimes and once our data was completely cleared but we were able to recover it with help from the support team. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It helps us keep track of our resident's parcels and allows for efficient handover of parcels to residents through QR codes. ### 12. Photographic Receipt Evidence Makes Inbound Shipment Tracking Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Scott F. | Collateral Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Parcel Tracker Mailroom?** The most outstanding feature is the ability to have photographic evidence of receipt. Streamlining this with mobile phone compatibility results in a brilliant method to track large inbound shipments efficiently while also solving for the issue of package accountability once an item leaves the mailroom's possession **What do you dislike about Parcel Tracker Mailroom?** There are no cons that should dissuade interest. I might only make suggestions for quality-of-life items like reporting customization and package import functionalities. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** They have effectively mitigated occurrences of lost packages by ensuring 100% accuntability ### 13. We love Parcel Tracker! **Rating:** 5.0/5.0 stars **Reviewed by:** Tina O. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** We’ve been using Parcel Tracker in our buildings for a couple of years now, and it’s been a game-changer. It’s incredibly easy to set up and run—once you’ve uploaded your building and recipient information, you’re good to go in no time. Since implementing it, we’ve seen a big drop in issues like lost parcels, delays in collection, and struggling to track down deliveries. Everything runs more smoothly. **What do you dislike about Parcel Tracker Mailroom?** It would be great if Parcel Tracker could integrate with our CRM system so recipient information could be updated automatically. That way, we wouldn’t need to upload recipient details manually—they’d sync directly into Parcel Tracker, saving time and reducing errors. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Since implementing it, we’ve seen a big drop in issues like lost parcels, delays in collection, and struggling to track down deliveries. Everything runs more smoothly. ### 14. Parcel Tracker Mailroom Is Very Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Nico O. | residence manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Parcel Tracker Mailroom?** The parcel Tracker Mailroom is very easy to use **What do you dislike about Parcel Tracker Mailroom?** sometimes the residents are not receiving the qr code **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** the one ive mentioned before ### 15. All Inclusive Mailroom Application...Look No further! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Parcel Tracker Mailroom?** What we like most about Parcel Tracker Mailroom is that it is very user friendly, efficient and cost effective. **What do you dislike about Parcel Tracker Mailroom?** What we like least about Parcel Mailroom Tracker is that you need a strong Wi-Fi signal at all times, to avoid synchronization issues. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** The Parcel Tracker Mailroom is benefitting us with it's ease of use and the ability to scan in a large number of parcels in seconds. ### 16. Just what we were after! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Parcel Tracker Mailroom?** Able to log both incoming and outgoing parcels **What do you dislike about Parcel Tracker Mailroom?** Nothing that I can see so far- I have used the free trial **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Automated emails mean we don't get constant questions about if something has come and as we have more than one person in the team, means we are able to easily see if someone has a parcel that maybe the other person is aware of but not you ### 17. Easy Parcel Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Parcel Tracker Mailroom?** It’s easy to keep track of parcels coming in and going out. **What do you dislike about Parcel Tracker Mailroom?** Sometimes our data gets deleted, but it’s restored after we contact support for help. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Sometimes the barcodes on parcels aren’t recognised and won’t scan properly. ### 18. QR Codes for pickup make this the best! **Rating:** 4.5/5.0 stars **Reviewed by:** Blair S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Parcel Tracker Mailroom?** The pickup QR code system works flawlessly, much faster and more securely than signatures or adding names. Optical Character Recognition (OCR) is highly accurate and speeds up data entry. Notification emails are concise and effective in communicating with customers. Customization options are extensive, allowing the system to fit unique workflows. Customer support is exceptional, with quick responses and knowledgeable assistance. **What do you dislike about Parcel Tracker Mailroom?** It may be too basic for larger organizations with complex needs. No significant drawbacks for small- to medium-sized operations—does exactly what it promises. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker has solved several persistent problems at Package Point. Before implementing the system, managing package pickups was inefficient and error-prone, as tracking signatures, recording recipient names, and handling missed pickups all took unnecessary time and created confusion. With Parcel Tracker, the QR code pickup system eliminates the need for manual sign-in, reduces the risk of mistakes, and speeds up the handover process for both staff and customers. The optical character recognition feature accurately captures shipping details from labels, reducing the need for manual data entry and minimizing potential errors. Automated, concise email notifications ensure customers know exactly when their parcels are ready, improving communication and reducing missed pickups. Overall, Parcel Tracker has streamlined our operations, improved accuracy, and provided a more professional experience for Package Point customers. ### 19. the best solution for our mailroom **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen M. | Assistant Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Parcel Tracker Mailroom?** We’ve been using Parcel Tracker for several years now and it continues to deliver. It was super simple to get started. The app is incredibly intuitive, and our team loves how easy it is to scan, notify, and manage incoming packages with their phone (no equipment to buy). We use it every day and this app has made our check-in/check-out process much more efficient and has saved us a ton of time. The web dashboard is also super helpful. **What do you dislike about Parcel Tracker Mailroom?** Nothing! Any issue we have had has been resolved. Their support team is always fast, responsive, and helpful. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We are a non-profit that receives mail and packages for people who work at sea. ### 20. Great photo option, but glitches can derail parcel numbering **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Parcel Tracker Mailroom?** the photo option is good, numbering the parcels is essential **What do you dislike about Parcel Tracker Mailroom?** The app often glitches and then the numbering system goes to pot **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** keeping track of a very large number of parcels. ### 21. Absolutely Essential for Our Corporate Mailroom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Parcel Tracker Mailroom?** Parcel Tracker has completely transformed how we manage incoming packages. As a corporate mailroom serving both our business and tenants, we rely heavily on the ability to document exactly what happens to each parcel. The feature that lets us note where a package was left—like “on their desk”—has been a game-changer. When someone asks about a delivery from months ago, I can instantly pull up the record, see what we did with it, and even view photos. It’s like having an insurance policy for every package. The app is incredibly easy to use, and the developers are constantly rolling out updates that make it even better. It’s clear they listen to user feedback. Speaking of which, their customer support is phenomenal—responsive, attentive, and genuinely helpful. I’ve never felt so supported by an app team before. If you manage a mailroom or handle package intake in any capacity, I can’t recommend Parcel Tracker enough. It’s made our lives so much easier and brought a new level of accountability and peace of mind to our operations. **What do you dislike about Parcel Tracker Mailroom?** Honestly, there’s nothing I dislike about Parcel Tracker. It does exactly what we need, and the constant improvements only make it better over time. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** 1. Lost or Misplaced Packages: Before Parcel Tracker, it might have been difficult to remember or prove what happened to a package. Now, with detailed logs and photo documentation, you can quickly verify when a package was received, what was done with it, and where it was left. This drastically reduces confusion and eliminates the “he said, she said” around missing items. 2. Lack of Accountability: The app creates a clear chain of custody for every package. This accountability helps build trust with both internal staff and tenants, knowing that every delivery is tracked and documented. 3. Time-Consuming Inquiries: You no longer have to dig through emails or paper logs when someone asks about a package. A quick search in the app gives you all the information you need—saving time and reducing stress. 4. Manual Processes: By digitizing the entire mailroom workflow, Parcel Tracker eliminates the need for manual logging or spreadsheets. This streamlines operations and allows your team to focus on more important tasks. 5. Communication Gaps: With automatic notifications and detailed delivery notes, recipients are kept in the loop, reducing the number of follow-up questions and improving overall satisfaction. ### 22. Parcel Tracker’s Timely, Responsive Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Parcel Tracker Mailroom?** Parcel Tracker has great customer support that responds in a timely manner **What do you dislike about Parcel Tracker Mailroom?** There are certain flaws in the app that can make it hard to verify deliveries **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker is helping us track key metrics in our mailroom that we can utilize to improve our services ### 23. Easy to use and efficient **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Parcel Tracker Mailroom?** What i like best is quick and easy to use **What do you dislike about Parcel Tracker Mailroom?** that you need an app and a device to use it **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** main problem that it solves is time saving and its performance ### 24. Streamlining Student Parcel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ethen H. | Ops Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Parcel Tracker Mailroom?** Quick and easy scanning: Staff just scan the parcel with a phone, and the app pulls up the student’s info automatically – no need to search manually. Instant notifications: The system emails the student as soon as their parcel is logged, which cuts down on front desk queues and constant "is my parcel here?" questions. Speeds up the whole process: Saves staff time and helps keep things moving during busy delivery windows, especially at peak times like term start. Reduces human error: With less manual input, there’s a lower risk of mix-ups or missed parcels. Mobile flexibility: Great for teams working across multiple reception areas or needing to log items on the move. **What do you dislike about Parcel Tracker Mailroom?** Label scanning depends on quality: It struggles a bit with unclear or handwritten labels, which might need manual checking. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Long time spent logging parcels with poor tracking after ### 25. Great Platform for Tracking and Managing Packages **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Parcel Tracker Mailroom?** It is great plarform that allows us to keep track of packages and help us manage them. **What do you dislike about Parcel Tracker Mailroom?** Custumer service support wasnt the best. Also, the platform could take some time to get use to it. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It is helping us with the bookkeeping of packages, tracking them and also notify our residents. ### 26. First Class Parcel Tracking Software **Rating:** 5.0/5.0 stars **Reviewed by:** Nicky D. | Print and Post reception supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Parcel Tracker Mailroom?** Parcel Tracker has significantly improved the process of logging our staff and student parcels. We are able to utilise our storage space much more efficiently and allows us much better tracking of parcels throughout our delivery process. It also provides much clearer information for staff and students and has reduced the number of errors within our processes **What do you dislike about Parcel Tracker Mailroom?** Occasional IT issues but these have been resolved very quickly and the support has always been great **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** The system provides much clearer information as to where a delivery is in our organisation. We have much more efficient tracking and therefore have less queries and complaints from staff and students. This frees up our time considerably. ### 27. User-friendly system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Parcel Tracker Mailroom?** It's an intuitive and well-organised system with many possibilities. Registering packages via mobile is easy, and picking up packages makes us feel like we have control. **What do you dislike about Parcel Tracker Mailroom?** There are no particular downsides to mention. It took a little time to set up exactly as we wanted, but with good help from support, it worked out. Good training is also essential, which we experienced. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker finally gives us, and everyone involved, complete control over all packages and letters delivered to our company. The solution is intuitive and easy to use, from the moment they're received to their final delivery, including back-end management. ### 28. Super helpful app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Parcel Tracker Mailroom?** This app saves us so much time with checking mail in and out! I love that it works from my phone and will pull up the recipient automatically from a pic of the label. **What do you dislike about Parcel Tracker Mailroom?** Sometimes the app freezes up when running on older phones. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We were overwhelmed with mail and packages. Checking them in by hand was difficult with the amount of mail and packages were receive. Parcel Tracker has solved our mailroom management issues. ### 29. College Mailroom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Parcel Tracker Mailroom?** Parcel Tracker captures the name of the recipient and tracking numbers accurately. **What do you dislike about Parcel Tracker Mailroom?** Parcel Tracker does not always capture the carrier. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker is helping eliminate mistakes made with the recipient's name because it captures the name on the items rather than having to manually look for them. It is helping move the pick up line along faster with the use of the QR code. ### 30. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Tony P. | Head of front of house, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Parcel Tracker Mailroom?** Very easy to use, very easy to train the staff on, very reliable and very speedy, it has coots down tremendously on the work required to handle our parcels compared to our system which was highly manual, it is a no brainer! **What do you dislike about Parcel Tracker Mailroom?** There are no cons to this system, it is very efficient and accurate. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Speeded up a very slow procedure. ### 31. Great Product and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher D. | Head Porter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Parcel Tracker Mailroom?** the set up was very easy and the interface is very easy to use **What do you dislike about Parcel Tracker Mailroom?** glitches in the system requiring a reboot **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** location of parcel storage and delivery information sending ### 32. Perfect for Small Apartment Building with Concierge Service **Rating:** 4.5/5.0 stars **Reviewed by:** Camille R. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Parcel Tracker Mailroom?** Easy to upload lists and edit them as required. We have a concierge who is backfilled for vacation and sick time, so we need to teach new folks how to use the system all the time. Very intuitive and easy for us. We have variable periods of volume, so I switch between the free and paid subscriptions, so we only pay for what we need. I messed up on the billing cycle, but they refunded me for the months that we had low volumes. **What do you dislike about Parcel Tracker Mailroom?** Had one occasion where we ended up having to change the password. Not sure what the issue was or even if it was one of our temporary people that did something , but was easily resolved. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Logs all incoming parcels and provides an audit trail. ### 33. Great, Easy to use product **Rating:** 5.0/5.0 stars **Reviewed by:** Tyrone J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Parcel Tracker Mailroom?** much better than the system we were previously using. Very easy to use as the system automatically generates a QR code which residents can scan and show proof of delivery. System automatically sends confirmation once they have signed and collected the parcel which helps to manage lost parcels **What do you dislike about Parcel Tracker Mailroom?** Not easy to bulk edit recipient without losing parcel data **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Stopping residents from reporting parcels as lost even though they have already collected it, now they receive an email with confirmation of date, time and signature. ### 34. Parcel tracker is easy to use and saved so much time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Parcel Tracker Mailroom?** Parcel tracker has made processing parcels so much quicker and easier for us **What do you dislike about Parcel Tracker Mailroom?** Sometimes the parcel tracker will pick up the wrong name when scanning parcels **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel tracker has saved so much time and freed up our team for other tasks. It is much easier to track collection and ensure that the incorrect parcels are not given out ### 35. Simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Parcel Tracker Mailroom?** Very easy to use everyday for admin and simple for customer to understand. **What do you dislike about Parcel Tracker Mailroom?** Sometimes the app does crash and you have to reset it. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Sending out the code to inform customers when they're parcel is ready to collect. Easy to log the parcel in a couple of seconds. ### 36. Solid parcel tracking app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Parcel Tracker Mailroom?** Ease of use and the ability to keep a secure log of any and all deliveries **What do you dislike about Parcel Tracker Mailroom?** Sometimes the app can be really slow or crash but easily fixed **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Enables to keep a secure log as before we had to use pen and paper to sign out parcels ### 37. Cohesive parcel tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Parcel Tracker Mailroom?** One QR code per user rather than per parcel **What do you dislike about Parcel Tracker Mailroom?** Names sometimes are not picked up on the scanner **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** How many parcels a student has, if they've collected and when - how long we've had a parcel ### 38. Parcels made easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Ciaran F. | Customer Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** Quick and easy to scan in and out - makes reception job a lot easier - Notifys residents who are given a bar code which makes them feel more secure about their parcels too and photo evidence of what the parcels look like is always a bonus too as helps us locate the parcels if different staff are working **What do you dislike about Parcel Tracker Mailroom?** Very occasionally, an email doesn't notify the resident that there parcel has arrived but this has never caused any issues for us and is still registered on our system so we have proof it's arrived. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Honestly has made our parcel system so much easier as before we were using pen and paper and it was an absolute nightmare! Now it takes us two seconds to scan the parcel and detects all the information from the label and matches it with the corresponding tenant and notifies them which is much better than hunting from pages and pages of room numbers to see if you have a parcel! ### 39. Parcel Tracker **Rating:** 3.5/5.0 stars **Reviewed by:** Sam T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2023 **What do you like best about Parcel Tracker Mailroom?** Helpful to keep track of parcels - Some good features - Helpful in understanding who is receiving and giving out specific parcels - generally pretty easy to use. **What do you dislike about Parcel Tracker Mailroom?** There are some features that making it slow - It would be helpful to be able to scan in several packeges for one person at a time - it would be helful also to be able to scan the name and the bar code at the same time. Sometimes the scanning features are slow - The app seems to buffer quite often. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It is making sure that we know which parcels we have and helps our residents know when to come and collect. It is important that we keep good records as we are handling parcels that are not ours. ### 40. Easy and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Zoe L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** We changed to parcel tracker after using paper records for years, and the change to our workload and the student experience has been wonderful - it is so easy to view records, especially when we receive queries from students wanting to know where there parcels are!I **What do you dislike about Parcel Tracker Mailroom?** I think the sync could be faster between devices, to avoid confusion. I also wish the app would discern between letters and parcels, and send the recipient the QR code with a description of what they are getting. Some students think they have a parcel, when they actually have a letter. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel tracker helps our mailroom in student accommodation to record and successfully deliver a huge amount of deliveries each week, alongside staff post and commercial deliveries. ### 41. Great Package Tracking Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Justin L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Parcel Tracker Mailroom?** Easy to use. Simple design. The app works wonders. The kiosk is a very welcomed feature. **What do you dislike about Parcel Tracker Mailroom?** The Company needs to accept more payment options. The delivery options in the app needs to be the same as the receiving option. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Accountability when it comes to making sure the packages are delivered as they should be and where they should be. ### 42. Effective and user friendly parcel management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Fraser D. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Parcel Tracker Mailroom?** Great friendly and easy to use user interface Easy setup and configuration Reasonable cost Smart technology at reading names and addresses from pictures Much quicker to use than other tried parceling solutions Effective at removing old data to comply with data retention policies **What do you dislike about Parcel Tracker Mailroom?** Haven't encountered many so far. We've had a syncing issue once with the data showing on different devices but that was rare. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We receive thousands of parcels each year and the time saved by only requiring to take a picture of the address or barcode rather than typing in the details into a system is huge. Also the use of a QR code for parcel collection rather than a signature is benefical. ### 43. EXCELLENT APP, REALLY LOVE IT! **Rating:** 5.0/5.0 stars **Reviewed by:** Martyn O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** the back office, what it stores and how you can check what we have on-site from your own phone. The way it lets people know when they have a parcel, which then clears our parcel room so much quicker than we where used too **What do you dislike about Parcel Tracker Mailroom?** We havent found anything yet that doesnt work, or doesnt feel right. weve had a few occasions where a student has recieved a notifcation but then no parcel is there but this has been down to user error **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We used to have a very full mailroom, it was organised, just full. With Parcel tracker, however students come and get their parcels usually straight away, and this make the room work alot better for us ### 44. Parcel tracker **Rating:** 3.5/5.0 stars **Reviewed by:** Sid S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** Helpful and the fact that it tracks and accounts for all the parcel in the building, so it is a very handy tool for any business. Would love to have some tune ups though. **What do you dislike about Parcel Tracker Mailroom?** inititally it was great but it now there are constant updates and we understand there are always working on the update. but still many times the app takes ages to sync. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** the accountability of the parcels and that it is secure way of collectin and handling of all the parcels in the building. the tracking is really helping the staff and residents. ### 45. great service **Rating:** 5.0/5.0 stars **Reviewed by:** Carly D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Parcel Tracker Mailroom?** love the app, really easy to use, great to keep track when receive such a high volume of parcels, extra security for staff on site when storing parcels on behalf of other people. **What do you dislike about Parcel Tracker Mailroom?** can take some getting used to if not particularly tech savvy, and date extraction can be a little delayed when there are changes in customers **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** love the app, really easy to use, great to keep track when receive such a high volume of parcels, extra security for staff on site when storing parcels on behalf of other people. ### 46. My Mailroom Angel **Rating:** 5.0/5.0 stars **Reviewed by:** maureen m. | Crew Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Parcel Tracker Mailroom?** Fast easy to use and tracks all of our package handling **What do you dislike about Parcel Tracker Mailroom?** Just the possibility to view the images on the phone as I am registering a package **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Keeping a record of all the parcels we collect for our clients, knowing where the parcel is and ease of invoicing our service ### 47. Overall a great app to use **Rating:** 5.0/5.0 stars **Reviewed by:** Nicoleta E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Parcel Tracker Mailroom?** It is very easy to use, convenient and secure. It sending right information to people and fast. It is making the work more easier and efficient. **What do you dislike about Parcel Tracker Mailroom?** It can be slow sometimes when scanning the bar code. It is less conveninet when doesn't recognise the parcel and need to look for people manually. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It is helping us with the parcels, to making the life easier indentifiying the people and informing them fast that they have an item to collect. ### 48. Great experience with Parcel Tracker **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** Parcel tracker is really easy to use, and it makes logging parcels in really quick and easy. It's really streamlined our process. **What do you dislike about Parcel Tracker Mailroom?** I would love it if we could send different emails to different groups of people, but there is a notes option which does help. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It has streamlined our processes so that we no longer have to manually email all of our recipients to let them know they have a parcel. It's also really easy to keep track of parcels. ### 49. Parcel Tracker- excellent addition for a busy post room **Rating:** 5.0/5.0 stars **Reviewed by:** Sara Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** - swift, accurate and professional - excellent name recognition software - useful photo capture of parcels makes post identification much easier - great QR system - easy to use **What do you dislike about Parcel Tracker Mailroom?** - sometimes there is a delay with synching between multiple mobile devices which can cause minor glitches - would love to be able to change the standard post notification to say Parcel, this can cause confusion when students collect letters **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Really speeds up recording of incoming and outgoing mail- huge improvement in time and accuracy. Plus, we don' have to trawl through written records to mark off collected post- a game changer! ### 50. Essential for managing busy student hall mailroom **Rating:** 4.5/5.0 stars **Reviewed by:** Angus M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Parcel Tracker Mailroom?** Has made parcel receiving, collection, and tracking so much easier in our student halls. **What do you dislike about Parcel Tracker Mailroom?** Occasionally multiple iPads and PCs do not sync up perfectly. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Able to scan the large number of packages that come in every day, allowing them to be distributed to students before they start taking up too much space. ## Parcel Tracker Mailroom Discussions - [What is Parcel Tracker Mailroom used for?](https://www.g2.com/discussions/what-is-parcel-tracker-mailroom-used-for) - [View Parcel Tracker Mailroom pricing details and edition comparison](https://www.g2.com/products/parcel-tracker-mailroom/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+12%3A11%3A40+-0500&secure%5Bsession_id%5D=b4ba8c2f-28c5-47c4-8373-d863ea149615&secure%5Btoken%5D=fda3efc17a0e1ea57844af0aa9e29af68fd87de9165f3bc6eb8c399b1476475d&format=llm_user) ## Parcel Tracker Mailroom Features **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance ## Top Parcel Tracker Mailroom Alternatives - [Notifii Track](https://www.g2.com/products/notifii-track/reviews) - 4.5/5.0 (95 reviews) - [Building Logistics](https://www.g2.com/products/building-logistics/reviews) - 4.9/5.0 (131 reviews) - [EZTrackIt](https://www.g2.com/products/eztrackit/reviews) - 4.3/5.0 (104 reviews)