Rajesh Kumar R.
RR
Rajesh Kumar R.
Principal Engineer
Mid-Market (51-1000 emp.)
"Outstanding quality and service"
5/5
What do you like best about Parcel Perform?

* Support team: I was able to get great support even before we engaged the team officially for a trial. Documentation was upto date and support team was very responsive and followed up when required.

* Product feedback: The team was very open to getting feedbacks & wish lists and considered for next product iterations. Some of our wish list items were even delivered.

* Integration: It was straight forward and did not take much time given the documentation and the trial environment. Review collected by and hosted on G2.com.

What do you dislike about Parcel Perform?

So far, our experience has been great and don't have anything that I dislike. Review collected by and hosted on G2.com.

Response from Li Xin Teo of Parcel Perform
Edit edit

Hi Rajesh, thank you for taking the time to share your feedback on Parcel Perform!

We are committed to providing our customers with the best data and delivery experience, whether it's through product innovation or our services. And we are glad that our solution is able to meet your business needs.

We are always open to questions and feedback, please do not hesitate to reach out to your account manager or our customer support team!

Verified User in Retail
IR
Verified User in Retail
Enterprise (> 1000 emp.)
"Enhancing customer satisfaction and carrier performance review using state of the art data"
4.5/5
What do you like best about Parcel Perform?

Overview of carrier performance within seconds.

Super fast integration of different carriers.

Great key account and customer service Review collected by and hosted on G2.com.

What do you dislike about Parcel Perform?

Less customization possible without support of ParcelPerform Review collected by and hosted on G2.com.

Response from Li Xin Teo of Parcel Perform
Edit edit

Thank you so much for the valuable feedback! Our Account Management and Customer Success teams are thrilled to hear about your positive experience with Parcel Perform.

We believe that carrier integration should never be a bottleneck to your e-commerce efficiency, and are glad to support your operational needs in that aspect.

We understand your feedback about customization. Our team is dedicated to making Parcel Perform a perfect fit for your business. Feel free to contact us; we'll be happy to guide you through the advanced options available.

Phil H.
PH
Phil H.
Small-Business (50 or fewer emp.)
"Does a pretty good job overall in the tracking space."
3/5
What do you like best about Parcel Perform?

* Webhooks are great. Easy to integrate with!

* The UI console is nice and easy to use.

* Attention is given when we have questions or issues to bring up. Review collected by and hosted on G2.com.

What do you dislike about Parcel Perform?

* Lack of a external ticketing system makes it hard to see the status of ongoing issues.

* More focus on brining down delays between carrier events and PP updating us.

* Missing mappings for events is a constant issue that we have to bring up. Review collected by and hosted on G2.com.

Response from Li Xin Teo of Parcel Perform
Edit edit

Hi Phil, thank you for sharing your feedback on Parcel Perform and we appreciate your positive comments!

Our ANALYZE module consists of a comprehensive range of analytics dashboards that can help address some of the data reporting use cases you've mentioned. Additionally, if you require any custom reports, our platform is able to support your requirements. Our Key Account Management team will be in touch to share more.

Also, we offer 24-hour support for all matters, so do not hesitate to reach out to our customer success team

Lastly, we want to assure you that we are committed to constantly improving the data and delivery experience on our platform. Your feedback on data latency and missing event statuses has been shared with our team, and we will keep you updated on any improvements we make.

Thank you once again for your valuable feedback! Meanwhile, here's a resource guide on how our ANALYZE module can help.

See how Parcel Perform improved
Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Enterprise (> 1000 emp.)
"Leave the complexity to Parcel Perform"
4.5/5
What do you like best about Parcel Perform?

Parcel perform offers a quick solution for seamless track & trace experience with lots of customizable features. The team can accommodate special requests to design specific features for the customers. The customer support is great! Review collected by and hosted on G2.com.

What do you dislike about Parcel Perform?

I would not call this as a downside, but sometimes with new distribution providers the tracking events might differ from the standard and it requires some extra work to map the correct events. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Efficient and extra valuable solution"
5/5
What do you like best about Parcel Perform?

There is nothing that Parcel Perform cannot do. The variety of services, the efficient way of communicating and completing tasks, the kindness of its personnel, the dedication on our projects, the excellent customer support and the easy of integrations are only some of the benefits you will take from Parcel Perform. Always happy to share, discuss and complete a new project with Parcel Perform. Review collected by and hosted on G2.com.

What do you dislike about Parcel Perform?

Sometimes the cost, when the solution is talor made though. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Parcel Perform"
5/5
What do you like best about Parcel Perform?

The different options that you have available Review collected by and hosted on G2.com.

What do you dislike about Parcel Perform?

That in analyse or comply one cannot click through (drill down) to see more details Review collected by and hosted on G2.com.

Response from Li Xin Teo of Parcel Perform
Edit edit

Thank you for your review and for choosing Parcel Perform.

We've recently upgraded our platform and consolidated all analytics and SLA tracking into E-Commerce Co-Pilot. Click the link below to find out more.

See how Parcel Perform improved
Héctor M.
HM
Héctor M.
Senior Software Engineer
Mid-Market (51-1000 emp.)
"easy to onboard new carriers"
4/5
What do you like best about Parcel Perform?

It is easy to onboard new carrier integrations Review collected by and hosted on G2.com.

What do you dislike about Parcel Perform?

- The console doesn't have a chat history anymore

- Unable to link multiple carrier references to a carrier integration

- Lack of operational dashboards for carrier performance, delays, ongoing carrier issues, data quality Review collected by and hosted on G2.com.

Response from Li Xin Teo of Parcel Perform
Edit edit

Hi Héctor, thank you for taking the time to share your feedback on Parcel Perform!

About the operational dashboard use cases you've mentioned, our ANALYZE module does offer comprehensive coverage for most of them. Additionally, if you require any custom reports, our platform is able to support your specific requirements.

Also, we are pleased to inform you that we are able to support the linking of multiple carrier references to a single carrier integration. Our Key Account Management team will be in touch to share more about these features.

We understand the inconvenience of not having access to your chat history. We have shared the comment with our team and will keep you updated on any improvements made to the chat functionality.

Thank you once again for your valuable feedback! Meanwhile, here's a resource guide on how our ANALYZE module can help.

See how Parcel Perform improved
Verified User in Internet
AI
Verified User in Internet
Enterprise (> 1000 emp.)
"Effective Logistics Software"
4/5
What do you like best about Parcel Perform?

Easy to use UI

Network of large carriers

Easy onboarding and integration

Great support team who is responsive and proactive

Cost effective Review collected by and hosted on G2.com.

What do you dislike about Parcel Perform?

Missing AI compabilities in terms of carrier indentification.

Different last mile carrier tracking

Differentiation between delivery and return tracking Review collected by and hosted on G2.com.

Response from Li Xin Teo of Parcel Perform
Edit edit

Thank you for your valuable feedback! We are glad to hear that Parcel Perform is meeting your shipment tracking needs.

We are pleased to share that we've recently released AI-enhanced carrier identification, which helps improve parcel tracking by identifying any missing or incorrect carrier information. You can learn more here: https://bit.ly/3Rd4tzd

We would also like to share that Parcel Perform's integrated returns solution supports a differentiated returns tracking experience without your internal teams leaving the platform. Our returns solution also includes automation, dynamic policy configuration, and analytics that make the returns seamless for your customers.

Please do not hesitate to reach out to your Key Account Manager to learn more about these features. Once again, thank you for your feedback!

See how Parcel Perform improved
Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Platform is amazing, the only complaint is the customizations we need to do for the Brazilian market"
3.5/5
What do you like best about Parcel Perform?

The platform is always online, we never had any tecnical issue. Review collected by and hosted on G2.com.

What do you dislike about Parcel Perform?

Our main complaint about parcel perform is the leadtime to solve issues or to make any updates/changes is so high and with big costs. Review collected by and hosted on G2.com.

Response from Li Xin Teo of Parcel Perform
Edit edit

Thank you for sharing your feedback! We are glad to hear that Parcel Perform is able to help elevate your parcel tracking experience.

We are committed to our enterprise service of customization on demand and providing the best version of the data and delivery experience for our customers. Our customers are our partners, and we are happy to work on this together.

It's also our utmost priority to provide fair pricing that matches the value we offer. Please do not hesitate to reach out to your Key Account Manager if you have any questions.

Once again, thank you for your feedback. Looking forward to more amazing results!

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Initial introduction to ParcelPerform"
5/5
What do you like best about Parcel Perform?

Solution driven and options available for the future Review collected by and hosted on G2.com.

What do you dislike about Parcel Perform?

I do not have any dislikes at the moment Review collected by and hosted on G2.com.

Response from Li Xin Teo of Parcel Perform
Edit edit

Thank you for your review and for choosing Parcel Perform for your tracking experience!