---
title: ParcelWILL Reviews
meta_title: 'ParcelWILL Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 133 reviews by the users' company size, role or industry
  to find out how ParcelWILL works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 133
  scale: '5'
date_modified: '2026-07-27'
parent_category:
  name: Real Estate
  url: https://www.g2.com/categories/real-estate
---

# ParcelWILL Reviews
**Vendor:** CWILL  
**Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 133
## About ParcelWILL
ParcelWILL, formerly ParcelPanel, seamlessly integrates with over 1,200 couriers worldwide to provide real-time shipment updates for Shopify and WooCommerce businesses and their customers. It helps to reduce WISMO calls and encourage repeat business, thereby decreasing customer service costs and improving post-purchase experience & business profits.



## ParcelWILL Pros & Cons
**What users like:**

- Users appreciate the **fast and helpful customer support** of ParcelWILL, enhancing their overall experience and security. (34 reviews)
- Users praise the **quick and easy setup** of ParcelWILL, appreciating its minimal effort for integration. (31 reviews)
- Users find ParcelWILL's **ease of use** exceptional, streamlining order tracking and enhancing the customer experience effortlessly. (29 reviews)
- Users appreciate the **automated tracking with branded notifications** , enhancing customer experience while minimizing support inquiries. (29 reviews)
- Users value the **automated tracking efficiency** of ParcelWILL, reducing support inquiries and enhancing customer satisfaction. (28 reviews)
- Users value the **exceptional customer experience** provided by ParcelWILL, enhancing order tracking and reducing inquiries significantly. (25 reviews)
- Users rave about the **excellent customer service** of Parcel Panel, enhancing their overall satisfaction and experience. (22 reviews)
- Efficiency (20 reviews)
- Users value the **customizable notifications** of Parcel Panel, enhancing customer communication and brand professionalism seamlessly. (19 reviews)
- Easy Integrations (17 reviews)

**What users dislike:**

- Users find ParcelWILL to be **expensive** , especially when budget constraints limit their options for upgrades and features. (9 reviews)
- Users desire **more extensive customization options** for reports and tracking pages to enhance their overall experience. (6 reviews)
- Users report issues with **tracking updates** , requiring staff intervention to resolve courier discrepancies and translation problems. (5 reviews)
- Users find the **inadequate reporting** features of ParcelWILL limiting, desiring more customization and advanced analytics options. (3 reviews)
- Users experience **inefficient shipping processes** , often facing issues with incorrect carrier assignments and lack of estimated delivery dates. (3 reviews)
- Limited Functionality (3 reviews)
- Users suggest enhancing **customization options** and analytics for a more tailored and user-friendly experience. (3 reviews)
- Limited Features (2 reviews)
- Poor Customer Support (2 reviews)
- Slow Performance (2 reviews)

## ParcelWILL Reviews
  ### 1. Simple Tracking Management with Excellent Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonell G.

**Reviewed Date:** December 11, 2025

**What do you like best about ParcelWILL?**

I love the convenience of Parcel Panel and the customer service is really good. They are easily reachable and have immediate answers to all my questions. It's clear and simple to adjust tracking and the initial setup was very easy. Even though I had help from a coach, the customer service was very helpful.

**What do you dislike about ParcelWILL?**

none

**What problems is ParcelWILL solving and how is that benefiting you?**

Parcel Panel ensures that customers do not see Chinese suppliers in dropship mode. It is easy to use and the customer service is excellent. They are quickly reachable and provide direct answers, and customizing tracking is clear and simple.

  ### 2. Simplify tracking and boost sales with upsell

**Rating:** 5.0/5.0 stars

**Reviewed by:** Velorn .

**Reviewed Date:** November 26, 2025

**What do you like best about ParcelWILL?**

I particularly appreciate Parcel Panel for its ability to facilitate the upselling process, allowing me to sell upsell products effectively. This helps to increase my sales directly from the integration with Shopify. Moreover, the initial installation of Parcel Panel was easy, which simplified its implementation in my online store. I am so satisfied with its operation that I recommend it to my friends and colleagues with a probability of 10 out of 10.

**What do you dislike about ParcelWILL?**

nothing

**What problems is ParcelWILL solving and how is that benefiting you?**

I use Parcel Panel for tracking, which helps me better sell upsell products on Shopify.

  ### 3. Practical and Intuitive Tracking with Parcel Panel

**Rating:** 4.0/5.0 stars

**Reviewed by:** Miles de Cosas .

**Reviewed Date:** November 27, 2025

**What do you like best about ParcelWILL?**

I love how Parcel Panel demonstrates the location of orders in a simple and practical way for customers, which greatly facilitates communication. The layout of the information is very dynamic and clear, which helps in the efficient management of order updates. Additionally, the initial setup of Parcel Panel was very simple and intuitive, making the process of starting to use the app hassle-free.

**What do you dislike about ParcelWILL?**

More customization options.

**What problems is ParcelWILL solving and how is that benefiting you?**

The Parcel Panel demonstrates to customers the location of orders in a simple and practical way, with dynamic and clear information, facilitating tracking.

  ### 4. 10/10 and support 20/10

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adolfo G. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 02, 2025

**What do you like best about ParcelWILL?**

It’s packed with a lot of features and the one that got me by surprise was the branded tracking page, love it!

**What do you dislike about ParcelWILL?**

No Estimated Delivery Date for Essential plan, would love to use it but upgrading to the other plan is too much for a starting store.

**What problems is ParcelWILL solving and how is that benefiting you?**

Updating tracking status that Shopify doesn’t get updated some times

  ### 5. Boosts Customer Satisfaction with Effortless Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zac B.

**Reviewed Date:** November 25, 2025

**What do you like best about ParcelWILL?**

I like how flexible Parcel Panel is. It allows me to easily customize templates, emails, and pages to suit my business needs and communicate effectively with my customers. This personalized communication keeps my customers updated on the shipping process, leading to fewer complaints and more satisfied customers. I also find the initial setup very easy, and it integrates well with my other tools such as Shopify, enhancing the overall efficiency of my operations.

**What do you dislike about ParcelWILL?**

nothing

**What problems is ParcelWILL solving and how is that benefiting you?**

I use Parcel Panel to effectively communicate with my customers, sending shipping notifications and tracking updates, which reduces complaints and increases customer satisfaction.

  ### 6. Effortless Multi-Carrier Tracking and Management in One Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** yiling w. | operation of the chain store, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2025

**What do you like best about ParcelWILL?**

I can easily track shipments from multiple carriers on a single platform, which allows me to manage them efficiently.

**What do you dislike about ParcelWILL?**

I have nothing negative to mention about this application. I really like it.

**What problems is ParcelWILL solving and how is that benefiting you?**

When I track my orders, there are times when the tracking status does not update. Whenever this happens, I contact customer service, and they immediately resolve my issue. I am definitely grateful for their support.

  ### 7. Seamless Order Tracking and Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kylian G. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 07, 2026

**What do you like best about ParcelWILL?**

I like Parcel Panel for its good customer service and easy-to-use dashboard. The fast responses from customer service and the quick overview on the dashboard really help to save time. The initial setup was also easy, which is a big plus for me.

**What do you dislike about ParcelWILL?**

nothing

**What problems is ParcelWILL solving and how is that benefiting you?**

I use Parcel Panel for tracking my customers' orders; it integrates with Klaviyo, and I love the fast responses and quick overview from the easy-to-use dashboard, which helps save time.

  ### 8. A Must-Have for Ecommerce with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cirocscam B.

**Reviewed Date:** December 16, 2025

**What do you like best about ParcelWILL?**

I love the support from Parcel Panel, especially Donna, who helped me set it up instantly. After a few test emails, I find it to be a must-have application if you're an ecommerce brand. The setup was easy peasy with Donna's help, and she assisted me from A to Z, answering many of my questions instantly and helping me navigate through the app. Everything with Parcel Panel is super!

**What do you dislike about ParcelWILL?**

Nothing.

**What problems is ParcelWILL solving and how is that benefiting you?**

Parcel Panel stops boring emails and prevents losing customers.

  ### 9. Easy to Use and a Joy to Work With

**Rating:** 5.0/5.0 stars

**Reviewed by:** Giulia - Ondivo . | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about ParcelWILL?**

it is Easy to use and very practicalleee

**What do you dislike about ParcelWILL?**

The price is quite expensive for a low budget as mine

**What problems is ParcelWILL solving and how is that benefiting you?**

Package Tracking

  ### 10. Exceptional Support and Seamless API Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 06, 2025

**What do you like best about ParcelWILL?**

I like that Parcel Panel helps me customize and add our tracking to an AI agent. Their customer support actually cares and will help you troubleshoot issues with API. They are the only order tracking app that has a good support team and flexible API. I also found the initial setup very easy after the first time.

**What do you dislike about ParcelWILL?**

I have no complaints so far. Small issues were fixed almost instantly. Their team is very responsive.

**What problems is ParcelWILL solving and how is that benefiting you?**

I use Parcel Panel for order tracking and API integration. It helps me customize tracking with an AI agent. Their support team actually helps troubleshoot issues, and they have a flexible API, which I find valuable.

  ### 11. indispensable

**Rating:** 5.0/5.0 stars

**Reviewed by:** spoutniak1 . | gérant, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 01, 2025

**What do you like best about ParcelWILL?**

the responsiveness, the simplicity of explanations, the courtesy and friendliness of the people

**What do you dislike about ParcelWILL?**

not much actually, this module works really well

**What problems is ParcelWILL solving and how is that benefiting you?**

as far as I'm concerned, technical problems that I can't find how to solve

  ### 12. customer support is great and quick

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeroen d. | CEO bag company, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about ParcelWILL?**

customer support is great and quick. they are happy to help

**What do you dislike about ParcelWILL?**

nothing, everything was good. they also listen.

**What problems is ParcelWILL solving and how is that benefiting you?**

Helping the customer to find his order. and for me it's easy. Less e-mails from the customers

  ### 13. Perfect Shopify Integration with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** issam e.

**Reviewed Date:** December 04, 2025

**What do you like best about ParcelWILL?**

I appreciate Parcel Panel for providing my customers with clear and accurate tracking information. Its simplicity is a significant advantage, making it easy and straightforward to use. The customer support is excellent, offering good assistance whenever needed. Additionally, the initial setup process was easy, contributing to a seamless onboarding experience. Parcel Panel currently meets all my needs perfectly, with no areas requiring improvement.

**What do you dislike about ParcelWILL?**

nothing

**What problems is ParcelWILL solving and how is that benefiting you?**

Parcel Panel gives my customers clear and accurate tracking information.

  ### 14. Customers Keep Coming Back—A Winning Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 26, 2026

**What do you like best about ParcelWILL?**

Customers are very happy and keep ordering

**What do you dislike about ParcelWILL?**

Payment plan can become quite expensive for small businesses

**What problems is ParcelWILL solving and how is that benefiting you?**

more integrations easy to reflect in Klaviyo would support us

  ### 15. User-Friendly and Cost-Reducing

**Rating:** 5.0/5.0 stars

**Reviewed by:** CH H.

**Reviewed Date:** December 18, 2025

**What do you like best about ParcelWILL?**

I like Parcel Panel's user-friendly interface, which makes it easy to use. I also appreciate how it reduces the number of emails I receive from customers, which helps to lower costs. Additionally, the initial setup of Parcel Panel was very easy.

**What do you dislike about ParcelWILL?**

I love everything about it.

**What problems is ParcelWILL solving and how is that benefiting you?**

I use Parcel Panel to let customers track their orders, reducing customer emails and costs with its user-friendly interface.

  ### 16. ParcelPanel meets my expectations

**Rating:** 5.0/5.0 stars

**Reviewed by:** haim f. | director, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 17, 2025

**What do you like best about ParcelWILL?**

I spoke with Kath about parcel panel return support, here is the result, quick, precise and professional response, and also very friendly. Thank you Kath, for this pleasant support

**What do you dislike about ParcelWILL?**

I would have hoped to present the parcel panel in the language of the country of purchase, therefore in Hebrew

**What problems is ParcelWILL solving and how is that benefiting you?**

the time used to inform and reassure customers about tracking, as well as trust established with users thanks to simplified feedback

  ### 17. Great tracking solution with excellent support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about ParcelWILL?**

I love how easy Parcel Panel is to use and how professional it makes my tracking page look. The customer support team is amazing. It’s fast, reliable, and perfectly integrated with my Shopify store.

**What do you dislike about ParcelWILL?**

There is nothing I particularly dislike. Everything works very well. Maybe having even more customization options for the tracking page would make it perfect.

**What problems is ParcelWILL solving and how is that benefiting you?**

Parcel Panel helps me reduce the number of “Where is my order?” messages from customers. It gives my store a professional branded tracking page, and my customers can follow their orders easily. It saves me a lot of time and improves the overall customer experience.

  ### 18. Hassle-Free Parcel Tracking with Parcel Panel

**Rating:** 5.0/5.0 stars

**Reviewed by:** Olaf D.

**Reviewed Date:** December 09, 2025

**What do you like best about ParcelWILL?**

I like the handiness of Parcel Panel and how it takes everything out of my hands. I also find the parcel tracking feature useful. The initial setup was very easy, and everything works fine. I use it with Shopify, which is great.

**What do you dislike about ParcelWILL?**

/

**What problems is ParcelWILL solving and how is that benefiting you?**

Parcel Panel lets my customers know where their package is, taking the burden off my hands with its handy parcel tracking feature.

  ### 19. Effortless Setup, Boosts Customer Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anukriti S.

**Reviewed Date:** December 16, 2025

**What do you like best about ParcelWILL?**

I really like that Parcel Panel is easy to set up, it's ready to work fast, and the setup process is very smooth. I also appreciate the good free quota it offers, which is quite generous.

**What do you dislike about ParcelWILL?**

can add more free quotas

**What problems is ParcelWILL solving and how is that benefiting you?**

I use Parcel Panel for customer retention on our Shopify website, as it eases parcel tracking for our customers.

  ### 20. Effective Order Tracking with Privacy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lio .

**Reviewed Date:** December 16, 2025

**What do you like best about ParcelWILL?**

I like that Parcel Panel hides the Chinese tracking, which boosts my perceived value of products. The initial setup was fine.

**What do you dislike about ParcelWILL?**

I think there should be more active profiles, or an automatic upgrade of your plan instead of suddenly losing the ability to send tracking emails.

**What problems is ParcelWILL solving and how is that benefiting you?**

Parcel Panel hides Chinese tracking, which enhances my perceived value of products.

  ### 21. Great app and friendly support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 10, 2025

**What do you like best about ParcelWILL?**

What I like the most here is that when I have questions or issues with the app, the support team responds and assists quickly! Also, the interface is very user-friendly, I can navigate it easily and easy to implement on our store.

**What do you dislike about ParcelWILL?**

Maybe the pricing of the app is a bit expensive, but the good thing is that they are open to negotiation.

**What problems is ParcelWILL solving and how is that benefiting you?**

We have a lot of orders and most of the time our customers are checking the status of their purchase by the use of this app our problems was solve as we can able to track the orders easily with it's features and the complains we received from our customers are lessen.

  ### 22. Easy to Use but Surprising Additional Costs

**Rating:** 3.0/5.0 stars

**Reviewed by:** Guillermo B.

**Reviewed Date:** December 15, 2025

**What do you like best about ParcelWILL?**

I am liking Parcel Panel because it is easy to use, even though I am just starting to use it. I also had a very good experience setting it up at the beginning.

**What do you dislike about ParcelWILL?**

The EDD seemed included in my plan but I have to pay more.

**What problems is ParcelWILL solving and how is that benefiting you?**

I use Parcel Panel for tracking packages and providing information to customers.

  ### 23. Outstanding Features That Elevate Productivity

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about ParcelWILL?**

The features are very good like tracking all orders.

**What do you dislike about ParcelWILL?**

The price is too high for what it is, they should do all app packages in one for a better price. each app separately is kind of a trick.

**What problems is ParcelWILL solving and how is that benefiting you?**

It is solving customer reassurance of being able to track their parcels which reassures customers.

  ### 24. Effortless Tracking and Customer Updates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Denzel M.

**Reviewed Date:** November 25, 2025

**What do you like best about ParcelWILL?**

I really appreciate how Parcel Panel provides updates to my customers. It's fantastic that everything works well for me, without any issues. The initial setup was very easy, supported by helpful assistance, which made the process smooth and efficient.

**What do you dislike about ParcelWILL?**

nothing

**What problems is ParcelWILL solving and how is that benefiting you?**

I use Parcel Panel to efficiently track orders, providing real-time updates to customers, which enhances customer satisfaction.

  ### 25. Very reliable and aesthetic tracking page

**Rating:** 5.0/5.0 stars

**Reviewed by:** Greg B. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 16, 2025

**What do you like best about ParcelWILL?**

The look is great on the tracking page, would definitely recommend.

**What do you dislike about ParcelWILL?**

They could let you push down the margins of the order page as it sits a bit high on the screen but other than that its great.

**What problems is ParcelWILL solving and how is that benefiting you?**

Parcel Panel has helped by streamlining our order tracking and post-purchase experience. It solved the issue of inconsistent tracking visibility and has reduced customer inquiries. The improved clarity and branded experience have enhanced customer trust and freed up our support team to focus on higher-priority tasks.

  ### 26. I have a good experience to use this app, easy to use and good customer support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about ParcelWILL?**

update tracking information, easy to use

**What do you dislike about ParcelWILL?**

the app is slow to run and some time app crash at the start

**What problems is ParcelWILL solving and how is that benefiting you?**

so many of my customers use this app to track their orders

  ### 27. Fast, Easy Setup with Great Layouts and Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2026

**What do you like best about ParcelWILL?**

Layouts, speed, easy to setup and customer service

**What do you dislike about ParcelWILL?**

At this moment I can not think of something that I dislike, sorry!

**What problems is ParcelWILL solving and how is that benefiting you?**

Dropshopping so it helps to start sending updates from a certain point.
The website integration is so easy to setup (1 click, literally) that speaks for itself. - time is money!

  ### 28. Easy to Use and Affordable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Valerio F. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 14, 2026

**What do you like best about ParcelWILL?**

Easy and not expensive. Grat support, fast and kind

**What do you dislike about ParcelWILL?**

Nothing in special, you need to upgrade to access more features

**What problems is ParcelWILL solving and how is that benefiting you?**

Automate returns without loosing control

  ### 29. Amazing experience and fantastic customer service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 06, 2025

**What do you like best about ParcelWILL?**

What I like best about Parcel Panel is how easy it is to use and how seamless the integration with our online store is. The customer service experience was the best I’ve ever had. The representative I spoke with was incredibly friendly, patient, and professional, and she made sure everything was resolved quickly and efficiently.

**What do you dislike about ParcelWILL?**

I honestly don’t have anything negative to say. Sometimes it takes a little time to get familiar with all the features, but this is outweighed by how user-friendly the system is once you get to know it. With such great customer service, any minor challenges feel insignificant.

**What problems is ParcelWILL solving and how is that benefiting you?**

Building brand credibility

  ### 30. Active and Responsive Service from Parcel Panel Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 17, 2025

**What do you like best about ParcelWILL?**

The customer service is excellent—very responsive and focused on the needs of the customer. I am truly satisfied with how quickly they respond and how effectively they solve problems. I highly recommend them, and I believe their service is worth the price.

**What do you dislike about ParcelWILL?**

In my opinion, I haven't noticed any issues so far. Please continue to enhance whatever can still be improved.

**What problems is ParcelWILL solving and how is that benefiting you?**

We receive support with the delivery process as well as with the purchase trigger, both of which are important for our business flow.

  ### 31. Great Customer Service - Easy to use operations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 07, 2026

**What do you like best about ParcelWILL?**

The app is easy to use and has great features.

**What do you dislike about ParcelWILL?**

This is the first time using the app and downloading it to the platform.  No real issues to speak of at this time.

**What problems is ParcelWILL solving and how is that benefiting you?**

Wasn't happy with  my last parcel tracking system and wanted to try something new - this seems like a good fit.

  ### 32. Great Overview That Works Really Well for Customers

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about ParcelWILL?**

Good overview and works really well for the customer

**What do you dislike about ParcelWILL?**

At the moment we dont have something we dont like

**What problems is ParcelWILL solving and how is that benefiting you?**

The customer can really easy track the product so they know when it will arrive

  ### 33. Lightning-Fast Chat Support in Under 5 Minutes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about ParcelWILL?**

chat responded within 5 minutes! am so happy

**What do you dislike about ParcelWILL?**

I haven't had any problems with ParcelPanel yet, but I wanted to get rid of that PowerByPancel anyway.

**What problems is ParcelWILL solving and how is that benefiting you?**

No problems.

  ### 34. Thank you Donna for your fast assistance. Also, the app is great!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 11, 2025

**What do you like best about ParcelWILL?**

It's easy to use, and I feel secured with their fast customer support

**What do you dislike about ParcelWILL?**

Nothing for now, everything goes well with my experience

**What problems is ParcelWILL solving and how is that benefiting you?**

Parcel Panel is solving the problem of customers not knowing where their orders are or when they’ll arrive. Instead of getting flooded with ‘Where’s my order?’ messages, everything is tracked in real-time with branded tracking pages and updates. This means happier customers, fewer support tickets, and more repeat purchases.

  ### 35. Excellent!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrew F. | Business Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2025

**What do you like best about ParcelWILL?**

I integrated with an existing and very active client Shopify merchant account. We had two issues, one relating to the Royal Mail API and one due to pattern recognition failing to correctly identify that some tracking references were for Royal Mail. Both issues resolved within 30 minutes by tech support. For us, tech support is key!

My clients find it easy to use and we cannot fault the feature set. Installation and configuration was a breeze.

**What do you dislike about ParcelWILL?**

Nothnig to note! It does the job well and without fuss.

**What problems is ParcelWILL solving and how is that benefiting you?**

Parecel panel has reduced my clients contact rate for delayed packages and also helped proactively manage packages that have issues.

  ### 36. Outstanding Support and Flawless Performance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about ParcelWILL?**

The support is amazing and the app itself works perfectly

**What do you dislike about ParcelWILL?**

Dropshipping mode doesn't always seem to work properly when hiding shipping origins.

**What problems is ParcelWILL solving and how is that benefiting you?**

It gives me a clear oversight over the backend of my business.

  ### 37. Reliable Performance and Excellent Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 24, 2025

**What do you like best about ParcelWILL?**

Parcel Panel works good
Support is helpful also

**What do you dislike about ParcelWILL?**

I don;t have any dislikes. The app just works well.

**What problems is ParcelWILL solving and how is that benefiting you?**

Parcel panel has a good dropshipping mode

  ### 38. Very good app - top customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 12, 2025

**What do you like best about ParcelWILL?**

Easy, fast, and with good customer service.

**What do you dislike about ParcelWILL?**

Little customization, most aspects can be customized, but they do not yet have the option to modify aspects such as titles or texts.

**What problems is ParcelWILL solving and how is that benefiting you?**

Order tracking ease for customers

  ### 39. Best Track app Ever

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mia C. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2025

**What do you like best about ParcelWILL?**

Really Good costumer Service! The app work so good and have a lot of option even if simple to use I find all the tools I need. Price quality amazing, I'm still on Free plan but when I will need to switch I will do it with pleasure as will not pay a crazy amount for having the tracking. C.S. Always ready to help and they do it so good.

**What do you dislike about ParcelWILL?**

nothing really 12345678901567812345678654

**What problems is ParcelWILL solving and how is that benefiting you?**

my tacking info whit dropshipping

  ### 40. Exceptional Support from Donna at Parcel Point Shopify App!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohammad  A. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 12, 2024

**What do you like best about ParcelWILL?**

What I love most about Parcel Panel is how easy it makes tracking orders. It integrates perfectly with Shopify, so I can manage everything in one place without any hassle. My customers get real-time updates, which cuts down on those “Where’s my order?” emails. Plus, the customizable notifications and tracking pages make the whole experience feel professional and tailored to my brand. The support team, especially people like Donna, is super helpful and always quick to jump in when needed. It’s been a game-changer for managing my shipping process smoothly!

**What do you dislike about ParcelWILL?**

Honestly, there’s really nothing I can point to that I dislike about Parcel Panel. It’s been smooth sailing from the start, and everything works just as expected. If I had to nitpick, maybe it’s that I haven’t found anything to complain about yet!

**What problems is ParcelWILL solving and how is that benefiting you?**

Parcel Panel solves the problem of manual order tracking and managing multiple courier services. By providing real-time tracking updates and consolidating all shipment information in one place, it saves me time and reduces the number of customer inquiries about order statuses. This has improved my overall efficiency and allowed me to focus on other areas of my business. The ability to customize notifications and branded tracking pages also enhances the customer experience, building trust and satisfaction. Ultimately, it streamlines my shipping process, leading to happier customers and smoother operations.

  ### 41. 10/10 - A1 - Excellent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Will S. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2025

**What do you like best about ParcelWILL?**

The functionality of the app is excellent, so is the support team in answering questions promptly and effectively.

**What do you dislike about ParcelWILL?**

Nothing so far, I can truly say that I love Parcel Panel.

**What problems is ParcelWILL solving and how is that benefiting you?**

Last mile shipping, hiding China origins, giving very accurate and up to date information about the status and location of my customers' orders.

  ### 42. helpful assistance

**Rating:** 4.0/5.0 stars

**Reviewed by:** Gehad C. | process engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 26, 2025

**What do you like best about ParcelWILL?**

Parcel Panel is user friendly since i'm new user i found it easy to go through settings and understand most of the given options.

**What do you dislike about ParcelWILL?**

i'll keep exploring the app features and options , to give faire judgement .

**What problems is ParcelWILL solving and how is that benefiting you?**

it solvs the problem of too much messaging from customers "where is my order?"

  ### 43. installing the app

**Rating:** 5.0/5.0 stars

**Reviewed by:** Emma-Joy v. | entrepreneur, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 08, 2025

**What do you like best about ParcelWILL?**

I was helped by: Cecilia. I am still a beginner so it is very difficult for me to find it. After a while I succeeded together with Cecilia from parcelpanel, thank you very much!

**What do you dislike about ParcelWILL?**

For me it may also be with a video. In addition to the text and photos.

**What problems is ParcelWILL solving and how is that benefiting you?**

This way the customer can see where their package is

  ### 44. Chat Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rahul S. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2025

**What do you like best about ParcelWILL?**

The best part is easy to use and customisations

**What do you dislike about ParcelWILL?**

The plan are expensive. And free plan is offering less features

**What problems is ParcelWILL solving and how is that benefiting you?**

For tracking order

  ### 45. Great App and Excellent Customer Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2025

**What do you like best about ParcelWILL?**

Easy to install app and navigate
Easy to create and customise order tracking page on Shopify online store that requires minimum technical skills
Free plan for small business owners with 50 tracking numbers quota per month
Exceptional customer service via chat that swiftly answers any inquiries and solves issues

**What do you dislike about ParcelWILL?**

Some tracking numbers appear under wrong carrier hence any carrier's shipping updates don't appear correctly on Shopify's dashboard and order tracking page, however support team swiftly corrected the carrier hence the info is corrected as it's supposed to.

**What problems is ParcelWILL solving and how is that benefiting you?**

Great customer support that understands and solved issues right on live chat.

  ### 46. Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 08, 2025

**What do you like best about ParcelWILL?**

The support team went above and beyond to resolve my issue. Their response was prompt, and their solution was effective. Highlyy recommend!

**What do you dislike about ParcelWILL?**

There is genuinely nothing I dislike about the app

**What problems is ParcelWILL solving and how is that benefiting you?**

I've got an ecom web and i do use parcel panel to manage my orders, tracking numbers and the creation of custom tracking page.

  ### 47. AMAZING, THE BEST THERE IS

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2025

**What do you like best about ParcelWILL?**

The Support team is so sweet, they always help me with everything! Ease of Integrated with Shopify, I use it daily. Every step is just so clearly explained so you have a really easy time Implementation.

**What do you dislike about ParcelWILL?**

There is nothing that I dislike about Parcel Panel

**What problems is ParcelWILL solving and how is that benefiting you?**

Making Tracking easy

  ### 48. Outstanding service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2025

**What do you like best about ParcelWILL?**

The support offered by Kath was amazing, my issue was rectified in just a few minutes. Would highly recommend this company.

**What do you dislike about ParcelWILL?**

I have nothing bad to say and I am happy with everything

**What problems is ParcelWILL solving and how is that benefiting you?**

I am able to offer tracking services directly on my website

  ### 49. The Customer Service is Impeccable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2025

**What do you like best about ParcelWILL?**

Parcel Panel works very good. And most importantly, if you have any problem, the customer service is fast to respond and very helpful!

**What do you dislike about ParcelWILL?**

The fact that the updates on your website tracking page, can't be translated on the country language

**What problems is ParcelWILL solving and how is that benefiting you?**

package tracking

  ### 50. Great Fast Servive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 03, 2025

**What do you like best about ParcelWILL?**

They offer really fast and efficient support.

**What do you dislike about ParcelWILL?**

Would be nice to have a full code list to customise your template.

**What problems is ParcelWILL solving and how is that benefiting you?**

Customers can not track their parcels themeselves and its free to use.



- [View ParcelWILL pricing details and edition comparison](https://www.g2.com/products/parcelwill/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-28+00%3A01%3A56+-0500&secure%5Bsession_id%5D=8c89f181-dfe3-4e26-9475-a71fa96dfff5&secure%5Btoken%5D=d84724713539cf96921189e71590995c49ab096158dea15f488363ab48c5051c&format=llm_user)
## ParcelWILL Integrations
  - [Klaviyo](https://www.g2.com/products/klaviyo/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)

## ParcelWILL Features
**Integrations**
- E-Commerce
- WMS
- Accounting
- OMS

**Shipping Insurance**
- Claim Tracking
- Shipment Tracking Integrations
- Cargo Tracking
- Reporting & Analytics
- B2C E-Commerce Tracking
- Claim Filing

**Agentic AI - Package Tracking**
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Tracking**
- Shipping
- Inventory

**Transactions**
- Exchange
- Approvals
- Refund
- Credit

## Top ParcelWILL Alternatives
  - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews)
  - [FarEye](https://www.g2.com/products/fareye/reviews) - 4.7/5.0 (300 reviews)
  - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (270 reviews)