--- title: Parallel Reviews meta\_title: 'Parallel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 32 reviews by the users' company size, role or industry to find out how Parallel works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 32 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Parallel Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Parallel but has limited features. Are you part of the Parallel team? [Upgrade your plan](https://my.g2.com/parallel-solutions-sl-parallel/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Parallel is the End-to-End AML Software for KYC , Screening & Risk Scoring * * * Seller [Parallel Solutions SL](https://www.g2.com/sellers/parallel-solutions-sl) Discussions [Parallel Community](https://www.g2.com/products/parallel-solutions-sl-parallel/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Overview by Derek Lou (Trabajo en la intersección entre ⚖ legal y compliance, ⚙ procesos y 💻 tecnología.) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/parallel-solutions-sl-parallel/pricing) ## Top-Rated Alternatives [ ![Nintex](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nintex") Nintex 4.3/5(1,322) ](https://www.g2.com/products/nintex-nintex/reviews) [ ![Laserfiche](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laserfiche") Laserfiche 4.7/5(1,247) ](https://www.g2.com/products/laserfiche/reviews) [ ![TeamSupport](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamSupport") TeamSupport 4.4/5(891) ](https://www.g2.com/products/teamsupport/reviews) [ View All Alternatives ](https://www.g2.com/products/parallel-solutions-sl-parallel/competitors/alternatives) ## User Insights Average based on 32 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Kyle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle M.") KM Kyle M. President Small-Business (50 or fewer emp.) 10/19/2022 "Great workflow product for our client onboarding!" 5/5 What do you like best about Parallel? Ease of use is likely the absolute best part of Parallel however their super responsive support team comes in a close second. Review collected by and hosted on G2.com. What do you dislike about Parallel? So far I just wish they had more default templates everything we have used is built from scratch. Review collected by and hosted on G2.com. What problems is Parallel solving and how is that benefiting you? We are currently using it for the onboarding of new clients. It has made these workflows a lot faster and cleaner. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/21/2022 "Good tool for processes with information that depends on third parties" 5/5 What do you like best about Parallel? The functionality of reminders and progressive saving of information. For client registrations or authorization processes, it is always important to achieve tracking of what contributions are needed from those involved. Review collected by and hosted on G2.com. What do you dislike about Parallel? The personalization of emails is missing so that they come from a personalized address. It would be good if you implemented your own signature solution (even if it's simple). Review collected by and hosted on G2.com. What problems is Parallel solving and how is that benefiting you? We use Parallel for an installation process on the sales floor of a retailer. With this, we ask the store staff to provide us with information prior to our arrival at each branch. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ES Elisabeth S. Assistant Enterprise (\> 1000 emp.) 12/22/2021 "A great tool to facilitate customer onboarding" 5/5 What do you like best about Parallel? Parallel avoids the back and forth of emails in Outlook, provides greater security for the client when sharing confidential information and documents, and offers ease and immediacy of response. Review collected by and hosted on G2.com. What do you dislike about Parallel? At first, I was quite skeptical about the effectiveness of the program, but once I got used to the use and format, today I find no disadvantages. One improvement I do propose is to highlight the format of each question in the form to distinguish it from the client's response, making it easier to review at a glance. Review collected by and hosted on G2.com. What problems is Parallel solving and how is that benefiting you? Centralize the collection of client information and documentation and control the reception and filing of it to complete the identification process (KYC). Previously, it was necessary to manage it via email with PDFs that the client had to print, complete manually, and return scanned. Parallel saves time and automates all those processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated VG Vanesa G. IT Project Manager Enterprise (\> 1000 emp.) 10/27/2021 "A very flexible platform to improve various processes and with a great team!" 5/5 What do you like best about Parallel? The product is very easy to use, intuitive, and flexible. It is suitable for everyone, from people with technological skills to those who have more difficulties with technology. Additionally, it is constantly improving by incorporating new functionalities. In our case, during the execution of a 2-month pilot, more than 100 actions were taken. The team is very responsive: they analyze your problems and always provide solutions. They are very quick with managing improvements as well as incidents. In my experience with multiple providers in the IT sector, I believe it is a good partner. Review collected by and hosted on G2.com. What do you dislike about Parallel? It's difficult to comment on negative aspects, but as points for improvement, I would mention personalization. Currently, there are options at the level of branding, templates, etc., but in complex processes, it may be necessary to incorporate client-specific metadata or other look & feel options that do not yet exist. But I know these are things they have in mind and have not yet incorporated. Review collected by and hosted on G2.com. What problems is Parallel solving and how is that benefiting you? We have used it in several processes. For example, in requests directed to our clients to obtain KYC (Know Your Client) information, information on compliance issues, etc. We have also used it internally to gather information on certain processes. These are processes where a lot of documentation is collected and validated, and we detected problems both in the phase of obtaining this documentation and in our internal process of review and validation. With Parallel, we have managed to improve the efficiency of these processes, centralize the information, and make it more accessible. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Mireia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mireia S.") MS Mireia S. Assistant Enterprise (\> 1000 emp.) 10/25/2021 "A very useful tool that has facilitated the internal processes of my job." 5/5 What do you like best about Parallel? The interface is very friendly and easy to use, very visual. It's fast, and it's very useful that the information is saved as the work is completed. By allowing multiple people to work on the same request, you can speed up the client identification process by involving the relevant departments. The options provided by the tool allow you to track responses to the form in real-time, and with notifications, you can communicate with the client immediately and resolve their queries. In addition to being a very useful tool, the Parallel team quickly resolves any questions or issues that the user and/or the platform may have. Review collected by and hosted on G2.com. What do you dislike about Parallel? Nothing to highlight. Whenever improvements have been requested in the application, the Parallel team has responded quickly by resolving issues and implementing improvement requests (for example, customization of the home screen). Review collected by and hosted on G2.com. Recommendations to others considering Parallel: Do not hesitate to work with Parallel. It is an excellent skill for your company. Review collected by and hosted on G2.com. What problems is Parallel solving and how is that benefiting you? At my job, we use Parallel for various tasks, one of the most important being client identification (for the Anti-Money Laundering Law). Before Parallel, this process was very slow, involving many emails and various communications with the client. With the Parallel platform, we have reduced the time for client identification with greater reliability and less confusion for the client. The fact that the identification can be digitally signed means that the process is definitely completed within 24 hours. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Elísabet O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elísabet O.") EO Elísabet O. Lawyer & Transaction Specialist Mid-Market (51-1000 emp.) 10/22/2021 "Excellent company." 5/5 What do you like best about Parallel? I am a lawyer in the legal department of a real estate company, and I can say that the treatment received from your team and the quick solutions they offer at all times are unbeatable. For any questions, they are always at your disposal to resolve them. Their work tool has allowed me to offer my clients the possibility of formalizing contracts even from a mobile phone, thus providing greater speed and fluidity in the formalization of mandates for sale or rental. Review collected by and hosted on G2.com. What do you dislike about Parallel? Being honest, I don't find anything negative about the company that I need to mention. Review collected by and hosted on G2.com. Recommendations to others considering Parallel: Having your tool will allow you to be more productive when formalizing and drafting agreements, thus providing better customer service, without having to constantly send emails to draft a simple document. On the other hand, the format of your contracts makes clients see that it is a simple and approachable document. Review collected by and hosted on G2.com. What problems is Parallel solving and how is that benefiting you? Your tool has given me the possibility for communication with clients to be less rudimentary and more fluid, as they can even ask questions regarding specific clauses of a contract through your platform. Therefore, since my company has been using your services, we have been able to achieve greater productivity in our daily work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated AU Alejandra U. Paralegal Mid-Market (51-1000 emp.) 10/26/2021 "Ease" 5/5 What do you like best about Parallel? The ease of the platform is very intuitive. It allows for a quick response from our clients, who also respond with far fewer errors. Sending the information request in the form of a form takes away a lot of work. Being able to have direct communication with the client through the platform allows for much smoother communication, which leads to more speed. Review collected by and hosted on G2.com. What do you dislike about Parallel? The only thing I don't like is not being able to avoid an email. Sometimes I have to delete a request and send it to the right person (with a new email). Review collected by and hosted on G2.com. What problems is Parallel solving and how is that benefiting you? The ease of avoiding email chains with the client is the main advantage that Parallel has given me. The fact of having an intelligent form makes the exchange of information more fluid. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Albert R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Albert R.") AR Albert R. Legal Asistent Small-Business (50 or fewer emp.) 12/24/2021 "Perfect tool for document management with the client." 5/5 What do you like best about Parallel? What I like the most is that it facilitates collaboration with the client, as they are always aware of the documentation they have provided and what they still need to provide. That makes things much easier. Review collected by and hosted on G2.com. What do you dislike about Parallel? A priori, I don't have any notable criticism. Although it is true that clients who are not very tech-savvy can get stuck. Review collected by and hosted on G2.com. What problems is Parallel solving and how is that benefiting you? We have a large customer base that needs to provide a lot of documentation. Previously, we managed it in a rudimentary way with Google Drive, and now thanks to Parallel, we have been able to automate it. The main benefit is the control of the documentation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Mid-Market (51-1000 emp.) 10/21/2021 "Extraordinary and useful platform to deal with clients." 5/5 What do you like best about Parallel? Easy, friendly, all the information required is located in a petition with all the interaction with the clients. Clients feel safe and think taht is a professional tool. Review collected by and hosted on G2.com. What do you dislike about Parallel? No one thought before about this application… Review collected by and hosted on G2.com. What problems is Parallel solving and how is that benefiting you? In the moment that Parallel appeared in our daily work, all the processes became easier and faster. Clients answer the KYC in a few minutes and the interaction with them has been fluent. Our work has been simplified in a significant way, before it took us days to have all the required information and now, with Parallel, sometimes it takes a few hours. Review collected by and hosted on G2.com. Show More 4/24/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/3/2021 "Agility in my processes." 4.5/5 What do you like best about Parallel? The ease of tracking each of the requests sent, allowing all the information to be in one place. It saves me from having to follow up on different emails always requesting the same information. Review collected by and hosted on G2.com. What do you dislike about Parallel? When a request is completed, a standard message appears and it doesn't give me the option to have it customized from the beginning when it is created. It would be interesting to be able to customize this closing message. Review collected by and hosted on G2.com. What problems is Parallel solving and how is that benefiting you? Being able to have the information in one place and not scattered among emails and messages. Have strict control and monitoring of the process, sending reminders to the user. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ## Questions about Parallel? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Parallel ](https://www.g2.com/products/parallel-solutions-sl-parallel/discussions/new) GU Guest User • Last activity 11 months ago What is Parallel used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-parallel-used-for) [ View all Discussions ](https://www.g2.com/products/parallel-solutions-sl-parallel/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/parallel-solutions-sl-parallel/pricing) ##### ##### Parallel Features Digital Workflows Logic and Conditions No-Code Or Low-Code Document Management Forms Data Mapping Templates Mobile-Friendly Forms Automation Workflow Automation Real-Time Updates [ View More Features ](https://www.g2.com/products/parallel-solutions-sl-parallel/features) ##### Categories on G2 [Digital Process Automation (DPA)](https://www.g2.com/categories/digital-process-automation-dpa)[Anti-Money Laundering (AML)](https://www.g2.com/categories/anti-money-laundering)[Digital Customer Onboarding](https://www.g2.com/categories/digital-customer-onboarding) ##### Explore More [Which is the leading PRM tool for software companies](https://www.g2.com/discussions/which-is-the-leading-prm-tool-for-software-companies)[What salary benchmarking solutions work well for mid-market teams that need solid comp data without paying for a Radford or Mercer report every year?](https://www.g2.com/discussions/what-salary-benchmarking-solutions-work-well-for-mid-market-teams-that-need-solid-comp-data-without-paying-for-a-radford-or-mercer-report-every-year)[Is there an FSM platform that delivers a clear return on investment without needing expensive customization or consultants to get started?](https://www.g2.com/discussions/is-there-an-fsm-platform-that-delivers-a-clear-return-on-investment-without-needing-expensive-customization-or-consultants-to-get-started) [What local listing management system offers real-time update tracking?](https://www.g2.com/discussions/what-local-listing-management-system-offers-real-time-update-tracking)[Which museum management platforms are most trusted by operations teams based on user reviews?](https://www.g2.com/discussions/which-museum-management-platforms-are-most-trusted-by-operations-teams-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/parallel-solutions-sl-parallel/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)