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[
 ![Paperlink AI](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9ae24e6e5998ba8dddb455122942a985/paperlink-ai.png "Paperlink AI")
](/products/paperlink-ai/reviews)

# Paperlink AI Discussions

Paperlink AI is an AI-powered customer support chatbot that helps businesses answer website visitors' questions using their existing documentation, help center pages, and uploaded files. Instead of requiring visitors to search through long documents or browse multiple pages, it provides answers directly through an embeddable website chat widget. Businesses can import public website content or upload documents to build a searchable knowledge base. Paperlink AI generates answers grounded in that content and shows the source page behind each answer in the dashboard. When it cannot find a reliable answer, it acknowledges the gap and directs visitors to the support team rather than guessing.

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