Nigel S.
NS
Nigel S.
Post Sales Analyst
Mid-Market (51-1000 emp.)
"Easy Device Embedding with Strong Print Management."
4/5
What do you like best about PaperCut?

The print management function. The ease to embed the devices. Review collected by and hosted on G2.com.

What do you dislike about PaperCut?

From my experience thus far, there isn't much to dislike about papercut. Review collected by and hosted on G2.com.

Response from Alistair Nestor of PaperCut

Thanks, Nigel. There isn't much to dislike about your review! Providing a consistent device experience has always been front of mind for the engineering team. Workplaces often have mixed fleets and it's critical a team has the same printing experience regardless of brand.

JWA J.
JJ
JWA J.
I.T. Manager
Mid-Market (51-1000 emp.)
"PaperCut is simply the best server software to manage printers and printing."
5/5
What do you like best about PaperCut?

PaperCut is simply the best server software to manage printers and printing, especially in the corporate environment. Controlling, monitoring, tracking, limiting, and safeguarding company data, it does it all. Not to mention how easy it is to setup and configure... The automated sync for employee account is awesome. It takes no time at all to setup and configure. And best of all; It just works. No problems, ever. And all the extra features, such as cloud print, air print, notification, etc. Been using PaperCut since they first began, and I loved watching the Software evolve and grow. They listen to customers. They do it right. Review collected by and hosted on G2.com.

What do you dislike about PaperCut?

There are no downsides that I can think of. And I have been using PaperCut for a very long time. Review collected by and hosted on G2.com.

Response from Alistair Nestor of PaperCut

Whoa, thank you so much for the fantastic review!

We're so happy to hear that PaperCut has been a trusted solution for you since the very beginning. We built our print management software to "just work," so it's incredibly rewarding to know we've lived up to that promise for you.

We truly appreciate your kind words about our evolution and our commitment to listening to our customers. Knowing that our efforts have a positive impact on users like you is what drives us every day (I know, it sounds corny but it's true).

We're always working to improve and innovate, and your feedback is a huge part of that process. Thank you again for being such a loyal and valued member of the PaperCut community.

Angel B.
AB
Angel B.
Asesor de Microinformática
Enterprise (> 1000 emp.)
"Excelent product to manage company printers!!!"
4.5/5
What do you like best about PaperCut?

Reports of printer usage and active directory integratión!!! Review collected by and hosted on G2.com.

What do you dislike about PaperCut?

A taskbar icon to display user statistics. Review collected by and hosted on G2.com.

WW
Warren W.
"Boosts Security and Reduces Waste, but Hardware Challenges Persist"
4/5
What do you like best about PaperCut?

I appreciate how PaperCut reduces wasted print jobs and improves security by ensuring that no more print jobs are left on the printer, which previously risked sensitive documents being picked up by others. PaperCut's approach to waste reduction meets my expectations well. Review collected by and hosted on G2.com.

What do you dislike about PaperCut?

I feel the print hardware that PaperCut uses is the weak point. Obviously, that is not part of the PaperCut product, but it is an essential component of the process and a critical touch point for the end user. There were problems with the setup originally. Again from what I understand, mostly around the hardware. Review collected by and hosted on G2.com.

NR
Nikolaos R.
IT director
Mid-Market (51-1000 emp.)
"Excited"
5/5
What do you like best about PaperCut?

PaperCut is widely praised for its comprehensive print management capabilities that deliver significant cost savings and enhance security. Users appreciate the ability to track and control printing activity, which effectively reduces waste and promotes responsible printing habits. Key features like secure print release, which requires user authentication at the printer, are highly valued for preventing sensitive documents from being left unattended. Furthermore, its user-friendly interface simplifies administration, while detailed reporting provides valuable insights into printing trends. The software's flexibility in supporting various devices and operating systems, including mobile and BYOD printing, is another frequently lauded aspect. Review collected by and hosted on G2.com.

What do you dislike about PaperCut?

PaperCut is a solid print management solution, but it has notable drawbacks. The user interface can feel outdated and unintuitive, especially for new administrators. Advanced features often require scripting or API integration, which adds complexity. Costs can escalate quickly, particularly for organizations needing premium features like secure print release or cloud integration. Device compatibility varies, with some multifunction printers experiencing issues after firmware updates. Cloud offerings like PaperCut Hive lack the depth of on-prem versions. Scan workflows and integrations can be unreliable or difficult to configure. Support quality also depends heavily on the reseller, leading to inconsistent experiences across organizations. Review collected by and hosted on G2.com.

Beryl G.
BG
Beryl G.
Secrétaire Général
Primary/Secondary Education
Mid-Market (51-1000 emp.)
"a stable and versatile solution"
5/5
What do you like best about PaperCut?

The PaperCut solution stands out for its great stability: it operates smoothly and reliably on a daily basis, without interruptions or major issues. I also appreciate its multi-system compatibility, which allows for easy integration on both Windows and macOS, as well as centralized management of printing across different environments. Finally, it is a fully operational product, ready to use upon deployment, making it an efficient and professional solution for print management. Review collected by and hosted on G2.com.

What do you dislike about PaperCut?

it is necessary to closely follow Papercut's security alerts in order to apply updates quickly Review collected by and hosted on G2.com.

Timothy M.
TM
Timothy M.
Network Specialist II
Mid-Market (51-1000 emp.)
"Best Printing Management software on the Market."
5/5
What do you like best about PaperCut?

We love using Papercut in our district. The ease of use of scanning our badges to release our print jobs is crucial. Year one, we saved over 1 million pieces of paper! I have also found out that some of our newer teachers were already familiar with the process from when they were in college... Review collected by and hosted on G2.com.

What do you dislike about PaperCut?

So far, there isn't anything we dislike... Review collected by and hosted on G2.com.

Marvin C.
MC
Marvin C.
Pre-Sales Analyst
Mid-Market (51-1000 emp.)
"Great Print Data Reporting and User Management"
4.5/5
What do you like best about PaperCut?

Print data reporting and user management Review collected by and hosted on G2.com.

What do you dislike about PaperCut?

The ability to add non MFP printer models Review collected by and hosted on G2.com.

Darrell B.
DB
Darrell B.
Product Marketing Specialist
Mid-Market (51-1000 emp.)
"Awesome Experience and Support, Vendor-Agnostic Flexibility"
5/5
What do you like best about PaperCut?

Awesome experience and support. Vendor agnostic. Review collected by and hosted on G2.com.

What do you dislike about PaperCut?

Sometimes there are bugs and complicated fixes. But things end up working out. Review collected by and hosted on G2.com.

Tullio A. D.
TD
Tullio A. D.
Partner
Small-Business (50 or fewer emp.)
"Great for Cost Recovery, Challenging Setup"
1.5/5
What do you like best about PaperCut?

I find PaperCut incredibly valuable because it helps ensure that the costs associated with file management are fully recovered when settling a file. This feature is crucial for maintaining financial integrity by preventing any profit leakage on a file. It provides a financial safeguard that reassures me about the efficiency and thoroughness of our cost recovery processes. Review collected by and hosted on G2.com.

What do you dislike about PaperCut?

I found the implementation of PaperCut to be quite difficult and, in some cases, it bordered on a nightmare. The initial setup was not easy at all; it took many months and was problematic throughout. Review collected by and hosted on G2.com.

Response from Alistair Nestor of PaperCut

Hi Tullio, I'm sad to hear the implementation challenges you experienced (our CX lead Rebecca gave me a rundown on everything); I'm glad to hear PaperCut's working great for you now. Here's hoping it's smooth sailing from now on.