Verified User in Professional Training & Coaching
AP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Offloads the admin for coaching businesses (scheduling, billing, contract signing)"
5/5
What do you like best about Paperbell?

Best is a combination of 1. scheduling by the client (which is integrated with my Google calendar so I see all appointments immediately, and I can easily block out time (or make available) for no appointments by merely adding something to my Google calendar) 2. client signing the contract before scheduling 3. (my choice) client having to pay before scheduling 4. client can cancel and reschedule without any input from me and many more conveniences. It was what I needed as a new coach because most of the coaching admin was taken care of by the app. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

I would like it to be easier to send out group emails via template, but not to everybody. I would like to be able to alter times for sessions that have current clients. I would like to be able to easily send surveys to clients of various (but not all) packages when I want to (not just after a trigger). Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

We appreciate you taking the time to share your feedback about Paperbell :-)

I've added your vote to all of these feature requests! Keep an eye out for if (when) we implement some of them.

Wishing you a wonderful day!

Samantha, Team Paperbell

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Loving Paperbell so far"
5/5
What do you like best about Paperbell?

I'm loving Paperbell so far. It's super streamlined and does exactly what I need it to do. I tried Practice Better multiple times and just found it complicated. But Paperbell is the opposite, it does everything I need in a digestible and simple way and it's all right there for you. I don't have to search around for what I need. Paperbell lays it all out for you and pretty much walks you through everything that should be checked off your client onboarding and client management lists as a coach. Well done on an awesome product that's making my life SO much easier. 👏🏼 Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

No dislikes! But there are a few things that I'd love to see added to the platform like an automated option to "gift" clients an add-on package after they purchase the primary package (Ie. bonus healing sessions for example that are denoted as such.) Even better would be to see this as an option that's somehow integrated into the package all as one. Would also love a place for clients to access their session notes written by their coach. Maybe I've overlooked this but haven't seen this option for the client yet. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

Great to hear that you're loving Paperbell so far. Thanks so much for your review.

Going to add your ideas to our feature requests list! No promises but we're always adding new features. BTW, since you wrote this you can now share notes with your clients. See, that easy ;-)

Thanks again and we wish you a great experience with us.

Samantha, Team Paperbell

Theresa D.
TD
Theresa D.
Small Business Owner
Small-Business (50 or fewer emp.)
"Works great. Keeps improving features, too!"
5/5
What do you like best about Paperbell?

It's seamless for clients. Easy to create packages, easy to set up subscriptions, easy to create surveys, sign contracts, and auto email reminders. Integrates perfectly with google calendar. Have had no issues, and it makes me look professional. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

I have no complaints. If I was to ask for anything, it would be able to create different store front landing pages - one for my personal coaching, one for my marketing coaching, one for my nutrition coaching. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

Theresa, we appreciate you leaving us a review.

I am going to add your vote to having different storefronts! Hopefully we'll be able to make this a reality for you in the years to come.

Thanks again!

Samantha, Team Paperbell

RT
Rae T.
Owner
Small-Business (50 or fewer emp.)
"Filling the gap for coaches"
5/5
What do you like best about Paperbell?

Most CRM tools out there are missing features coaches and consultants really need. Paperbell understands the importance of combining the number of sessions included to packages, making it super easy for service providers to track how many sessions they have left with clients. Plus, there's a feature that will remind your clients to book appointments if you haven't seen them in 30 days! You can automate sending forms before / after each session, making things a breeze for you! Paperbell recently released the option to add discounts on pay-in-full packages and I can't think of any other app that does this! Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

No dislikes, but very much looking forward to new features being added this year as the company grows. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

Thrilled to have you with us! It's words like this that keep us doing what we do :-)

Appreciate your kind words so much and we will keep on adding features for ya!

Samantha, Team Paperbell

Erin L.
EL
Erin L.
Small-Business (50 or fewer emp.)
"Lots of clever, time-saving features (and more on the way)"
5/5
What do you like best about Paperbell?

Everything in one place, killer automation Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

I'd love it if there were more features for client communication (post-session surveys, a summary of emails) and a way to track communication with prospective clients. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

How times flies! It's been just over a year since your review and I think we have created all the asks! We now have different types of surveys and you can see the log of emails sent :-)

We thank you so much for your review!

Samantha, Team Paperbell

Nikki H.
NH
Nikki H.
ADHD Coach
Small-Business (50 or fewer emp.)
"Paperbell"
5/5
What do you like best about Paperbell?

I love having everything in one place, clients, emails, contracts, resources. It's simple to use and takes the stress out of trying to remember everything. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

I would just like there to be a better notes section for clients so you can add seperate notes with dates and times. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

Thanks so much for your review Nikki! We love hearing how stress free your experience with us has been. Did you know you can also add separate notes now? Pretty good, right?

Samantha, Team Paperbell

Paul W.
PW
Paul W.
Executive Coach, Coach Supervisor
Small-Business (50 or fewer emp.)
"Excellent software, especially if you coach groups"
5/5
What do you like best about Paperbell?

It's an intuitive interface that takes very little time to understand. I had it up and running within a few hours with the basic functions, and have continued to experiment since, with positive results. The interfaces to Google Calendar and Stripe have worked seamlessly. Laura and team have actively solicited feedback about their product, and have been active in implementing changes recommended by users. They seem to genuinely understand how a coach practices, and what administrative functions they can benefit from, which differentiates them from some of the competition. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

There's not much I can point to which I don't like. If I was looking for areas of improvement, it's probably in the integration of images into packages to display in your shopfront, which is one of the few parts of the package which didn't feel intuitive, at least to me as a non techie user. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

Thank you so much for your review and feedback. Definitely going to be passing this along to the team. Hope you're still enjoying us (if not more) still :-)

Samantha, Team Paperbell

LA
Liz A.
Professional Certified Coach
Small-Business (50 or fewer emp.)
"A wonderful tool for coaches"
5/5
What do you like best about Paperbell?

One platform to manage my clients, abilility to sell my programs, schedule my sessions plus keeping track of my ICF hours? Yes, please! I also love how the team listens to suggestions and requests to make the platform even more effective. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

I haven't found anything. The team is always adding new features for our needs and requests. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

Happy to hear we're ticking all the boxes, Liz!

Thanks for the review. See you around :-)

Samantha, Team Paperbell

SW
Samantha W.
Owner and Coach
"New coach alert!"
3.5/5
What do you like best about Paperbell?

I like that the owner/creator is present and real with her communication. I feel like as a new coach I can ask her questions. And the set up process is simple! Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

I would like a discount button for the payments that included a dollar amount off, not just the percentages. So I can discount all my payment plans at once and not worry about the weird % with promo pricing Review collected by and hosted on G2.com.

Response from Laura Roeder of Paperbell

Thanks for your review Samantha! We love hearing that it's been an easy set up process and that you feel so comfortable reaching out, we love to hear from customers!

Kim V.
KV
Kim V.
Owner & Coach
Small-Business (50 or fewer emp.)
"Best, all around solution for coaches"
5/5
What do you like best about Paperbell?

It delivers on it's core promises: a workflow that combines scheduling, contract signing & payments.

Even allows recurring payments & adding branding to the webpages. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

That you can only have 1 "shop". I'd rather that different groups of customers only see certain clusters of packages.

Paperbell does allow you to send someone a link to a specific pkg. But...the client always see an option to view the provider's (the coach's) full shop.

So, you have to be mindful of which packages are visible in the shop. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

I know you reached out a while ago so things have most definitely changed. Either way, I'd like to thank you for your awesome feedback, Kim!

QQ: Did you ever think of setting the packages to Invite only? The reason I say this is that you could then share the links to the completely different packages on your different websites.

In case you ever have questions or concerns, please reach out to us!

Samantha, Team Paperbell