Valerie M.
VM
Valerie M.
Owner
Small-Business (50 or fewer emp.)
"Paperbell is one-stop and you can eliminate other platforms"
4.5/5
What do you like best about Paperbell?

Paperbell includes scheduling, client CRM, and payment solutions all in one. Not only does it save me money from "piecemealing" several other apps, but it saves me brain space as every app has a different system to learn to operate! I also love the package feature that gives a lot of flexibility (for example, I host an all-inclusive retreat that includes group coaching and also a 1:1 coaching session with each client post-retreat). Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

The Survey option has only paragraph-style answers instead of multiple-choice or checkboxes. There is an option to use a link to a Google Form. Emails sent through the portal show sender as Paperbell which is confusing to client if you don't give them a head's up. Review collected by and hosted on G2.com.

Response from Laura Roeder of Paperbell

Thank you for your review Valerie, so glad to hear we are saving you money AND brainspace!

"Emails sent through the portal show sender as Paperbell which is confusing to client if you don't give them a head's up." We have actually changed this based on customer feedback, emails now come from your name. :) And thanks for the further feedback about surveys, makes sense.

Suzy P.
SP
Suzy P.
Dog Trainer
Small-Business (50 or fewer emp.)
"Awesome User Friendly All-in-One Client Management!"
5/5
What do you like best about Paperbell?

I love that Paperbell is all-in-one. It's allowed me to simplify and streamline everything. The software is user friendly and new features are always being added. Did I mention that customer service is outstanding? I love having everything in one place and the ease of use. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

There's nothing I truely dislike. They are always adding new features, so by the time I realize there's something I want they're already adding it. The only things on my wishlist still are a way to structure courses and a newsletter option. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

We love that you shared your experience with Paperbell, Suzy.

I've added your votes for more structured courses as well as a newsletter option. Thanks for sharing and putting your trust in us.

Samantha, Team Paperbell

AS
Amy S.
Energy Healer
Small-Business (50 or fewer emp.)
"Paperbell has streamlined the chaos in my business creating simplicity and ease!"
5/5
What do you like best about Paperbell?

Paperbell has allowed me to streamline parts of my business that were not always connected, making it easier for me. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

So far, so good! I'm finding it all very easy to use. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

That is awesome to hear that Paperbell has helped you to streamline your business. If you ever have any feedback or need any help, you know where we are! Thanks so much for your review :-)

Samantha, Team Paperbell

BB
Barbara B.
Coach
Small-Business (50 or fewer emp.)
"Indispensable coaching software"
5/5
What do you like best about Paperbell?

It provides a clean, slick, functional shop front with lots of flexibility in creating coaching packages. I use the Stripe and Paypal integrations currently for payment. This is really helpful as I do not now have to chase payments. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

Nothing really - maybe a way of directly selling ebooks would be good, but there is a good enough work around for that. I have also suggested that packages be grouped into folders, such as different sorts of coaching, and ebooks. Paperbell is very responsive to feature requests. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

We appreciate you, Barbara!

Did you know that you can create a package just for your ebooks? You would simply turn off the appointments and then you'd be able to add the ebook to the content section.

Give it a try and if you get stuck, let us know! We're here for you :-)

Samantha, Team Paperbell

Angie L.
AL
Angie L.
Mental Health Coach
Small-Business (50 or fewer emp.)
"I tell all my coaching friends to switch to Paperbell!"
5/5
What do you like best about Paperbell?

User-friendly, great customer support, easy to integrate, edit and share. I also like how I get frequent resources and help in how to utilize the site better. Paperbell has everything I need in one stop, unlike it's competitors. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

That I've gone so long without it. I wasted a lot of time and money on other platforms. I may have missed this part completely, but I would love a tutorial video explaining exactly how to use each feature and what to do in one-off situations. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

Thanks for your support, Angie - we really love when we get recommended!

Just a quick pointer, we offer a free plan until your second client. So if you are letting people know about Paperbell they should know that it's not just free trial but a free until you get results ;-)

Great having you here!

Samantha, Team Paperbell

Piper W.
PW
Piper W.
Distinguished Fellow
Small-Business (50 or fewer emp.)
"Simple, easy to use, covers all the basics!"
4.5/5
What do you like best about Paperbell?

I've tried a few software services to manage my coaching business and Paperbell covers the most important basics really well like easy scheduling, sending contracts, handling payments and payment plans, automated emails and appointment reminders - that's my favorite! The user experience on my end is really simple and the client-facing design is clean and modern which I love! You can also attach documents to coaching packages like pdfs or workbooks - bonus! Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

The only thing I didn't like was - my coaching packages are 1x 90 minute assessment and then 12x 60 minute sessions. I didn't know you had to add the 90 minute one first in order for the client to schedule that appointment first and both my clients and I were super confused. In the future I'd love to see a drop down add where clients can choose which appointment type to schedule. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

We appreciate you taking the time to leave a review, truly! :-)

I totally feel you with the booking appointment order and how it could be confusing. I am going to add your vote to that request.

Please do reach out whenever you have any questions at all.

Samantha, Team Paperbell

Jossie H.
JH
Jossie H.
VP of Software Engineering; Head of DEI
Small-Business (50 or fewer emp.)
"Paperbell is one of the most flexible coaching platforms out there"
4.5/5
What do you like best about Paperbell?

Paperbell aligns with how I run my business. I am able to offer coaching packages with a certain number of sessions at either a one time price (with a discount if desired) or a monthly fee. Of all the coaching platforms I've checked out, it has the greatest flexibility to do what I need. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

The one feature that is lacking is in-app messaging between the coach and client. I'd love to have a central private area where I can asynchronously message my clients, share links and notes with them. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

Great news Jossie! You are now able to share notes with clients as well as content with them. I am going to add your vote for having them share notes with you!

We appreciate you reaching out to us about this and for your review.

Samantha, Team Paperbell

Amy J.
AJ
Amy J.
Owner and Coach
Small-Business (50 or fewer emp.)
"My business just opened on May 13th, so I have limited experience with it but...."
5/5
What do you like best about Paperbell?

I love that this is a scheduling and payment software; including zoom links is fantastic and takes so many steps out of the process. You can also personalize everything you do, offer, etc. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

It cannot add sales tax, and I am still struggling with how to deal with this issue. In the state of Connecticut, our services are taxable. I would also like more access options to see what the client sees. The only feedback I got from paperbell is that most coaches just add it into the price. My prices have already been established and published so that would mean I am taking a hit. I should have planned better, yes but I was surprised that was the only resolution. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

Thanks so much for sharing your feedback with us, Amy!

I feel for you with the tax situation - taxes are never fun to deal with. We don't have a way to add taxes in the exclusive way that the US adds tax after the sale. I know that you don't want to change your prices but I find that if you explain to your clients that you now need to pay tax and this is where the price increase comes from, (bearing in mind it would also increase if the taxes were added separately) people are generally understanding.

I am going to add your vote to incorporating taxes into Paperbell. For now though this would be the best option.

We thank you again for your review :-)

Samantha, Team Paperbell

ER
Ellen R.
Founder
Small-Business (50 or fewer emp.)
"<3 Paperbell!"
5/5
What do you like best about Paperbell?

There are so many platforms claiming to be perfect for coaching businesses. Paperbell is the first platform I found that was made FOR COACHES! I love how easy it is to get up and running on Paperbell. No worries about how features work because you'll get walked through step by step plus there are even video tutorials! I also appreciate the ICF client coaching log feature that automatically tracks hours...one less thing to manage! Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

It's been a great experience and I'm still learning the platform; so no dislikes at this point. However, given the responsiveness of the team, should I run into any difficulties, they'll be on deck to help me figure it out! Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

We <3 that you shared your review and hearing that Paperbell is so easy to use for you! Thanks so much :-)

We definitely had coaches in mind when we created the platform and it sounds like we were right on the money.

Samantha, Team Paperbell

ST
Simone T.
Embodiment Coach
Small-Business (50 or fewer emp.)
"The customer experience in unparalleled!"
5/5
What do you like best about Paperbell?

I love how they actually take our suggestions to heart and implement as many of them as possible and as much as they can prioritize them. I've never experienced a company who will keep your suggestions and once it's implemented, contact you a WHOLE YEAR LATER to let you know it's now available. That's how they got me to come back and be a loyal client. Review collected by and hosted on G2.com.

What do you dislike about Paperbell?

It's not all that visual appealing on the front-end. Pretty vanilla. However, I understand that functionality is more important. Review collected by and hosted on G2.com.

Response from Samantha PB of Paperbell

Thanks for sharing your review - delighted you are enjoying Paperbell so much!

I am going to add your vote for a more beautiful front end ;-) But you are totally right in that we want to get the features in before getting to the front aesthetics.

Love that you're here with us.

Samantha, Team Paperbell