Denisa C.
DC
Denisa C.
Admissions Officer
Mid-Market (51-1000 emp.)
"Very useful"
5/5
What do you like best about PandaDoc?

My clients can sign documents from anywhere in the world

The receipt of the signature certificate that can prove the authenticity of the signatures

Easy integration with different tools. (hubspot for example)

The user-friendly interface

Many options fit all kinds of documents

Saving so much paper

Saving time spent on tracking signed documents and keeping a tight archive

Might be the best tool for digital documents on the market at this present moment Review collected by and hosted on G2.com.

What do you dislike about PandaDoc?

The option for bulk send - I wish there was a customized option to bulk send hundred of documents at the same time (for contract renewal periods)

Preview options on dash board

Even more broken-down dashboard

More time-saving reactivation feature for expired documents Review collected by and hosted on G2.com.

Ibrahim R.
IR
Ibrahim R.
Medical Assistant
Small-Business (50 or fewer emp.)
"Flexibility and Features Make PandaDoc a Winner"
5/5
What do you like best about PandaDoc?

I use PandaDoc for my web design agency, especially for client agreements and signing contracts with employees. I find it so much more flexible compared to DocuSign, and it's cheaper too. I appreciate that it has more features and is more accessible. One of the things I like most is the ability to change the size of the signature in my documents, allowing me to expand it horizontally or vertically without having to do both at once. This feature is really important to me because it lets the signature box fit perfectly into my documents. The initial setup was also really easy, with everything laid out for me, so I could start right away. I would 100% recommend PandaDoc to anyone, it's much more convenient and amazing. Review collected by and hosted on G2.com.

What do you dislike about PandaDoc?

nothing yet to be honest. its satisfied all my needs Review collected by and hosted on G2.com.

Tricia T.
TT
Tricia T.
Information Systems Manager
Small-Business (50 or fewer emp.)
"User-Friendly UI, Powerful Forms & E-Signatures—Though Pricing Runs a Bit High"
3.5/5
What do you like best about PandaDoc?

PandaDoc's UI/UX Design has one of the most user-friendly navigation platforms for us. Direct-to-the-point, we barely use its knowledge base to search for what we need.

One of their features, Forms, has helped us tremendously by letting us receive applications and responses without having to manually send out a copy each time. This integration on our website has been greatly helpful for our clients.

Performance-wise, we barely get any drawbacks as it's mostly fully operational.

Also, PandaDoc’s e-Signature page has been the most reassuring feature compared with other e-signing platforms we’ve tried, and at this point, it’s a dealbreaker for us not to have it.

I would also like to give kudos to their Support team and their seamless resolutions to any issue we've encountered. Review collected by and hosted on G2.com.

What do you dislike about PandaDoc?

The price may be a bit above average due to the form response package, but overall, it's already one of the best deals out there compared to other e-Signing platforms. Review collected by and hosted on G2.com.

BC
Bobby C.
Senior Growth Director
Mid-Market (51-1000 emp.)
"PandaDoc Makes HubSpot Proposals Fast, Seamless, and Effortless!"
4/5
What do you like best about PandaDoc?

As a Sales Executive, I really like PandaDoc because it keeps all of my client-facing forms in one place. It’s integrated with our Hubspot instance, which allows me to auto-generate and initiate pricing proposals directly from Hubspot. We are able to load all of our pricing tables and everything. So putting together that proposal is a very quick, easy and seamless process, and the PandaDoc UI is on point and makes it virtually effortless. Review collected by and hosted on G2.com.

What do you dislike about PandaDoc?

My only wish would be that the interface was cleaned up. That much more where I could just make any edits to proposal without having to click back into the proposal, and could just do so from the main proposal review page. Review collected by and hosted on G2.com.

Sebastien M.
SM
Sebastien M.
Account Manager, Recruiter
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Streamlined Document Approvals with PandaDoc"
4.5/5
What do you like best about PandaDoc?

I really like using PandaDoc for approval processes and employment offers. The ability to create and save templates for various documents like employment offers and compensation plans is great because it makes it easy to access and send them out. The recent update that allows for in-line signing and inserting fields in line with text has been a big improvement, resolving issues with signatures displacing. It really helps us to have documents approved before they go out. It's also helpful that I can see when certain documents like termination notices are viewed. Overall, PandaDoc is an integral part of our workflow, especially since we move fast, and it supports our business needs well. Review collected by and hosted on G2.com.

What do you dislike about PandaDoc?

I think the biggest thing that needed improvement was the issue with signatures flying across the file when adding text, but that has been addressed by a recent update. I feel like I also need more guidance or a training course to navigate all the recent changes in PandaDoc, as that's the only gap I have now. Review collected by and hosted on G2.com.

Michael L.
ML
Michael L.
Sales Director
Mid-Market (51-1000 emp.)
"Capable Platform, Disappointing Support and Renewal Experience"
0.5/5
What do you like best about PandaDoc?

PandaDoc provides a straightforward document generation and e-signature experience and integrates well with HubSpot. The platform is easy for end users to adopt, templates are simple to manage, and the document workflow is generally intuitive. For organizations with standardized agreement processes, PandaDoc helps streamline document creation, signature collection, and client onboarding while providing good visibility into document status and activity. Review collected by and hosted on G2.com.

What do you dislike about PandaDoc?

The product itself generally performs well, but the customer experience after purchase can be challenging. Support responsiveness and escalation paths are not always clear when business-critical issues arise, and obtaining ownership of complex issues can be difficult.

We also found the renewal process to be unnecessarily adversarial and overly focused on preserving contract value rather than aligning pricing and packaging with actual customer usage and operational requirements. Multiple contract revisions, inconsistent communication, and significant effort were required to document agreed-upon commercial terms. Organizations that depend heavily on PandaDoc for revenue operations should carefully evaluate support expectations, escalation procedures, account management practices, and renewal mechanics in addition to the platform's functionality. Review collected by and hosted on G2.com.

Response from Karah Blandford of PandaDoc

Hey Michael, thank you for taking the time to leave such a detailed and honest review, we genuinely appreciate it, and we're glad PandaDoc has helped simplify your agreement process. That said, what you've described around support responsiveness and the renewal experience is not the standard we hold ourselves to, and we're sorry you had to navigate that. The friction you experienced should never be part of how we work with customers who rely on us for something as important as proposals and contracts.

If you're open to it, we want to make this right. Please reach out directly so we can understand exactly what happened and take steps to fix it. Feel free to email me at karah.blandford@pandadoc.com and I'll work with the team to figure out what went wrong here so we can improve for the future.

Eldon M.
EM
Eldon M.
Strategic Account Manager
Mid-Market (51-1000 emp.)
"The E-Sign Solution for the Everyday Man"
5/5
What do you like best about PandaDoc?

Since my previous review, we've implemented the CPQ features of PandaDoc. We use it to run deal-desk, have grants of authorities for our sales reps, and prevent unauthorized discounting or gamification of our legal sales and pricing agreements. This is a big step up in automation from how we've previously used PandaDocs and is much more advanced. That being said, most of the complexity is on the side of the PandaDocs Administrator. While highly technical to setup, once we got it going we were able to reduce all of the inputs to 2-3 variable fields for our Sales Teams making it super simple to use. Review collected by and hosted on G2.com.

What do you dislike about PandaDoc?

Having a specific way to discount by unit/$ and show before/after would be great. Currently you're able to discount by % at the end of a quote, but this doesn't always work for per/unit pricing agreement tables.

This is possible through some of the more advanced settings, but requires you to write a bunch of rules/automations for this. This makes it marginally more difficult when things change and need to be updated given the scale of rules/automations.

More logic on auto-setting amounts for date fields would also be great. Review collected by and hosted on G2.com.

Adrienne H.
AH
Adrienne H.
client development strategist
Mid-Market (51-1000 emp.)
"Best Proposal Tool with Seamless Gmail Sync"
5/5
What do you like best about PandaDoc?

I find PandaDoc to be very user-friendly, which is crucial for my role in the business development team. It gives me the freedom to tailor each proposal correctly to my clients and prospects. I really like being able to easily access already existing tables and the ability to show and hide items that need editing. The library feature is another big plus, as it allows me to add additional information to my proposals. Moreover, it syncs seamlessly with my Gmail and Slack, which streamlines my workflow. It's the best proposal generation tool I've used in my career, and setting it up was super simple. I work in a company with over 300 employees, and I would rate my likelihood of recommending it as a 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about PandaDoc?

There is an extra row that appears on our proposal when building that I always have to delete. Review collected by and hosted on G2.com.

SW
Shane W.
C
Small-Business (50 or fewer emp.)
"Easy to use and saves so much time!"
5/5
What do you like best about PandaDoc?

I enjoy the easy to use platform to build documents/templates to increase efficiency. The dashboard is a life saver as it allows me to easily check where a client is at with a document and allows me to chase them when required Review collected by and hosted on G2.com.

What do you dislike about PandaDoc?

I find that I some times have issues with numbering and tables, however I think is is moreso from me having an MS Office mentality and that it will just take some time to get used to PandaDocs instead Review collected by and hosted on G2.com.

Perdina B.
PB
Perdina B.
Mid-Market (51-1000 emp.)
"Streamlined Document Management with Convenient Features"
4.5/5
What do you like best about PandaDoc?

I like how convenient PandaDoc is. I'm able to text or email a document for parents to review and sign according to their preference. I appreciate that everything I need is all contained in one website, making it easier to lump together or send multiple documents to families. The reminder tab is helpful, letting families know if they missed a part or didn't complete a document. I also value the activity area where I can see if a parent has viewed the document, which helps guide them if they have any questions or concerns. The initial setup was very convenient, and the seamless process made it easy to get started. Review collected by and hosted on G2.com.

What do you dislike about PandaDoc?

Something on PandaDoc that doesn't always work the best is when families are signing documents. Sometimes the signature is not saved all the way through, so the document is in a pending status even though I can see the person's signature on the document. Review collected by and hosted on G2.com.