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Dragan M.

Deskside Support/IT

Mid-Market (51-1000 emp.)

8/23/2024

"My experience with The Hub has been absolutely fantastic!"

5/5

What do you like best about Hub?

I really appreciate how helpful and supportive the team at The Hub were; anytime we needed any sort of assistance they were there immediately. The interface for the Intranet they created for us was also very easy and intuitive to use. Can't say enough great things about the product! Review collected by and hosted on G2.com.

What do you dislike about Hub?

I truly dont have any complaints about the product, I've had a very pleasant experience using it. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Amazing to hear you've had such a great experience using your HUB and throughout your onboarding with our team. We take pride in building real relationships with our customers, so its wonderful to know you've found the personal touch really beneficial. Thanks Dragan!

SL

Sara l.

H

Mid-Market (51-1000 emp.)

9/20/2021

"Easy to use intranet tool that looks good"

4.5/5

What do you like best about Hub?

It's quite intuitive and easy to set up and maintain for admin users, and easy and eye-catching for an organisation's general users. It's great value for money, some intranet software tools are very expensive, and as a charity, there was a further discount rate which made it possible for us to afford this.

One of the best things ever has been the customer service. The Hub team are so friendly, were amazing at helping us get set up, and continue to be super responsive and helpful if we ever have any queries about how to do something on the intranet. There is a helpful guide available too, and I like the functionality updates we get.

We've now used this software for a few years, and we get great feedback from staff. We also have someone from each team update certain sections of our intranet, and it's easy enough for them to be able to do. Review collected by and hosted on G2.com.

What do you dislike about Hub?

A few things are a bit finnicky and it took a while for our admin users to get our heads around certain bits of the functionality, but this isn't a real downside as we soon got used to it, and my being pleased at the range of functionality far outweighs learning how to use it and the software's limitations. I haven't encountered many ideas, so far, that we haven't been able to bring to life on our intranet.

Another point that isn't a dislike, as such, is that I would advise a company looking into an intranet to compare the 'look' of different pieces of software. I love the look of the Hub intranet, and it fits our organisation really well, but it may not be for everyone, especially in particular corporate environments. Review collected by and hosted on G2.com.

Recommendations to others considering Hub:

Make sure that the 'look' is right for you. This intranet is also great if its adminstrators will be people with no real IT or technical experience, as it is easy to set up and use. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

Our intranet is a tool for internal communications, has cut down on email traffic, and is a resource store, particularly for the HR team. Now that we have it, we would never look back.

It's a great place to share news and updates with staff, store resources, and increase employee engagement - we can add polls, get staff to send in photos to share etc. It's also great to get people to read certain documents and policies, and to track who has done so. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Thank you Sara for such a positive and honest review of The Hub. Your feedback is truly invaluable in helping us to continue improving The Hub for all our customers. Improving the 'look' of The Hub is actually something we've got in development. We're already releasing minor changes to sharpen up some of the backend processes, with a slicker frontend redesign already in production so your Hub looks even smarter. As always, every enhancement we make will be made available to every customer, so keep your eyes peeled! (We've actually just added a new feature which enables you to add any page to 'My Favourites' for quick shortcuts personalised to you as a user. Enjoy!)

It's fantastic to hear how please you are with the continued support you've received from our Hub team. We pride ourselves on providing a 1-2-1 service that's personalised to the needs of every individual Hub customers, so to hear how invaluable that support has been really means a lot of our team, and I'll pass your comments on.

SD

suzanne d.

R

Mid-Market (51-1000 emp.)

2/17/2022

"Excellent way to engage and educate colleagues"

5/5

What do you like best about Hub?

It can be very interactive, photo gallery, competitions, polls, videos, CPD you name it! Use it regularly to keep oen communications with the teams I am reaching. Easy to use and gained confidence over the years. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Well its improved over the last 5 years I have used it so I cant say I dislike anything really. John and Martin are so helpful if I have any queries which are few and far between. Review collected by and hosted on G2.com.

Recommendations to others considering Hub:

John and Martin at Pancentric are fantastic, with support, ideas and their time. I was a total novice and they helped me so much get the best out of the Hub. The colleagues in my partnerships that use the Hubs love it and it becomes an integral part of their role using it for compliance, knowledge and engagement. Fun stuff too. great way to communicate, especially during the panedmic. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

Due to other IT or security issues I often cant send material directly and use the Hub as a storage / sharing system which helps. I share MI, larger files, videos etc which are shared easily. Of course more remote working means that this interaction is very useful also. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Thanks Suzanne for your feedback. We're really pleased The Hub plays such an integral role for RSA in informing and communicating with colleagues. I've passed on your compliments to both Martin and John, who were both more than happy to assist support you in your Hub journey.

BP

Bailey P.

S

Mid-Market (51-1000 emp.)

10/25/2021

"Staff are knowledgeable, friendly and helpful"

5/5

What do you like best about Hub?

The hub is a great way to signpost internal comms and get staff involved. Over recent years we have focused on putting our staff at the forefront of our content and people love to engage with it. The hubs functionality lends itself very kindly to this and helps facilitate our needs. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Some forms can be complex to work on and hard to get your head around. However in these situations the team are super helpful and will always aid in finding the best possible work around. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

We use the hub for a variety of reasons. First and foremost the hub is our signpost for internal communications, however the hub is also very useful for managing our 1-2-1s, appraisals and team meetings, all of which we do by utilising forms within the hub.

In addition, we also use the hub to share knowledge guides with staff and signpost to relevant external content. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Thanks for your appraisal of The Hub. We're really pleased The Hub's functionality around tagging, search and usage analytics - plus our exclusive Support Hub for customers - are proving so beneficial in helping you manage your intranet effectively.

SC

Suzanne C.

HR Manager

Mid-Market (51-1000 emp.)

4/11/2024

"What can't you do with Hub Intranet???"

4.5/5

What do you like best about Hub?

Whenever I am asked whether we can do something, or where we can host something to do with our people and culture, I have pleasure in saying 'our intranet can do that'. Not only that but the features are easy to set up, easy to use, and easy to teach others how to use. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Nothing. I love it all. i've never had any problems with it, it does exactly what we want it to do. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

It is our one-stop-shop for all policies, documents and guides, meaning that our team from multiple sites all have access to the same up-to-date information. We also use it to share news and fun things that are happening at all of our sites, keeping everyone informed of important news, and some fun, silly things too. It really is the central hub for our business. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Wow! What amazing feedback! Thank you so much Suzanne. It makes us very happy to know your HUB is being so well received and having such a great impact on your company. We are proud to offer a solution that's as flexible and easy to use as possible, so its wonderful to know you're had such a great experience using your HUB.

MC

Madison C.

Mid-Market (51-1000 emp.)

4/11/2024

"A good platform with good support."

4/5

What do you like best about Hub?

It has been great for us working remotely, we are trying to get our staff engaged as much as possible and this is a good place to start. The support from John has been very good and will always do his best to help me. Review collected by and hosted on G2.com.

What do you dislike about Hub?

When trying to upload pictures if they are not the exact size it can become very time consuming. I don't like that there is no search option for the page icons, searching for them all is annoying and maybe missing a few basic icons that should be there. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Thanks for your lovely feedback Madison! I'll pass on your compliments to John in Hub Support. Thank you also for your comments on the Hub's page icons - I'll log an enhancement to see about adding a search feature to the icon library, because that's a really great idea.

FG

Francesca G.

Community Manager

Mid-Market (51-1000 emp.)

10/5/2022

"Highly recommended!"

5/5

What do you like best about Hub?

John has been great at supporting us through any questions or requests we have and always responds quickly to my emails. Our requests are always followed up and it is a pleasant interaction. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Nothing to report here yet; everything has been great and is exactly what we need. We only wish all our providers were as great and helpful. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Fantastic to hear Hub has connected everyone into a company community! We always pride ourselves on the Hub's ability to deliver an engaging, centralised digital workplace your company can call 'home'.

Thank you also for your great feedback about John - I'll pass on your kind words :)

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/29/2023

"Great at what it does - constantly being improved"

4/5

What do you like best about Hub?

The form and assessment builders are excellent and allow you to create some very engaging and interactive content. The hub allows you to move any word doc/excel forms etc onto your site and keeps track of submissions effectively. There is an excellent variety of containers that can be used to fit most needs. The team at Pancentric appear to update this quite often with various improvements which is useful. We very easily integrated the product into our workflows and staff has found using it to be straight forward and enjoyable. Review collected by and hosted on G2.com.

What do you dislike about Hub?

The copy box when creating pages can be somewhat limiting at times. It doesn't act well with images. Increasing the capability of the copy box by siphoning off some of the better features from Word might be useful. I also would like it if forms could have conditional questioning - e.g. the following questions can be different depending on the answer you gave to a previous question. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

The Hub allows us to keep all HR info/employee assistance info and anything else that employees need to know when working for us in one centralised location. It also means we don't have to keep various documents up to date because we can split information into different pages that can then be found and edited easily. The hub minimises the amount of powerpoints, spreadsheets and word docs we have flying around. Staff communications is also much easier thanks to being able to publish news directly on there. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Super pleased to hear the Hub's Forms and Assessment Builders are having such an impact at your organisation. Thank you also for your suggestion on conditional / branching questions - this is a great idea! I've passed it onto our development team and added to our pipeline as a potential future enhancement.

AI

Verified User in Insurance

Mid-Market (51-1000 emp.)

8/18/2023

"The Hub is tremendous"

5/5

What do you like best about Hub?

We have been using the Hub for nearly a year now and in that time it has become an integral tool for all internal communications. It has allowed us to communicate a variety of content, ask for engagement through surveys and has been the cornerstone for building a community across the Group.

We recently asked for additional support in training 'super administrators' and Pancentric delivered these sessions in an easy to understand format which allowed key staff to take ownership of their sections of the Hub. Review collected by and hosted on G2.com.

What do you dislike about Hub?

We are very happy with our intranet. Perhaps a more insightful email platform that provided analytics for granular comms might be a useful addition. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Wow! Thanks so much for scoring your Hub so highly! 😁 Fantastic to hear how the Hub has helped to bring together your teams across divisions, and exceeded your engagement forecasts. I'll also pass on your praise to our Customer Success team, to let them know their guidance has been invaluable.

MH

Martin H.

Enterprise (> 1000 emp.)

7/24/2023

"An excellent company, never disappoints!ce has n"

5/5

What do you like best about Hub?

The site is really intuitive, the training was excellent and it provides the perfect tool for our organisations needs. From our first contact the service has been first class, Martin has been so helpful and a pleasure to work with Review collected by and hosted on G2.com.

What do you dislike about Hub?

Nothing really, it would be good to be able to add attachments to emails sent in the Group function Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

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Wow1 Thank you Martin for your glowing 10/10, 5 star review. Fabulous to hear when a customer is so happy with both their Hub and the service they've received from our team. Glad the Hub has been able to create a connected community across your 34 sites.

Thank you also for your suggestion on being able to add attachments to Group Email Broadcasts - this is a great idea, and I've logged it with our Development Team to add to our development pipeline.