Owen P.
OP
Owen P.
Head of Global Marketing
Small-Business (50 or fewer emp.)
"Excellent Interanet for our service"
4.5/5
What do you like best about Hub?

Love how we can personalise the experience for our team. It's made communication so much easier Review collected by and hosted on G2.com.

What do you dislike about Hub?

It would be great to have an app for phones - rather than a webpage saved to home screen. If tickets/forms could integrate with Whatsapp that would be extremely helpful for us. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Thanks Owen for you feedback. Really pleased to hear Hub is helping you to personalise your user experience. Thanks also for your feedback around apps and WhatsApp - we'll take this onboard and will potentially look into this for you.

Verified User in Aviation & Aerospace
UA
Verified User in Aviation & Aerospace
Enterprise (> 1000 emp.)
"Coolest ever. Super easy to use."
5/5
What do you like best about Hub?

The pictures following with information. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Having Pictures help a lot because is way easier to find things that we searching for. Is guidance friendly. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

We're happy to hear that the pictures with information are helping you discover new information and making it easier to find what you need. Thank you for sharing your experience with us, and we hope you continue to benefit from using Hub!

Justine T.
JT
Justine T.
Chief Operating Officer
Mid-Market (51-1000 emp.)
"Excellent - great training that was flexible and adaptable to us - not 1 approach to fit all"
5/5
What do you like best about Hub?

Its got lots of options so can bespoke it to how we work and fairly straight forward to use. Review collected by and hosted on G2.com.

What do you dislike about Hub?

I cant think of anything i dislike about it. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Wow - thanks Justine for your glowing feedback! It's wonderful to hear you had such a great onboarding experience. At HUB, our team pride themselves on making real connections with our customers, so its great to know you found our personal touch really paid off in your initial training. I'll pass your comments on to the team!

Laura B.
LB
Laura B.
Senior Marketing Executive
Enterprise (> 1000 emp.)
"Great buildable intranet option with efficient support available"
4/5
What do you like best about Hub?

John and the customer support team are always quick to respond and happy to help, be it a simple or more detailed request. Review collected by and hosted on G2.com.

What do you dislike about Hub?

The layouts are predetermined and this can be quite limiting/restrictive for what we want. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Thanks for your feedback Laura! Wonderful to hear you've had such a great experience with our Customer Success team.

Thank you also for your honest feedback on layouts. While HUB does offer a good degree of flexibility for customising homepage layouts, we appreciate there isn't as much freedom as you'd potentially like outside the 3 column layout. I've made a note and perhaps we can address this in future development pipelines.

Verified User in Human Resources
AH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
"Easy to navigate Intranet that allows us to present information clearly"
4.5/5
What do you like best about Hub?

Widened home page view means it looks smoother and slicker Review collected by and hosted on G2.com.

What do you dislike about Hub?

Better search functionality so it matches key words better Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Thanks for your feedback - we're really pleased to hear Hub is empowering your franchise to work more efficiently and effectively!

Thank you also for your feedback regarding containers - we're actually reviewing container development at the moment, and hoping to completely revamp how containers work, to make them more user friendly - watch this space!

Michael T.
MT
Michael T.
President
Small-Business (50 or fewer emp.)
"Must Have ⭐⭐⭐⭐⭐ A Game-Changer for Internal Communication and Collaboration Franchisor"
5/5
What do you like best about Hub?

The Hub has significantly enhanced our team's connectivity and efficiency. It's a well-designed platform backed by a supportive team, making it a valuable asset for any organization seeking to improve internal collaboration Review collected by and hosted on G2.com.

What do you dislike about Hub?

There are no dislikes about the HUB. Any questions have been immediately addressed Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Wow - thank you for such enthusiastic feedback! It's fantastic to hear HUB has made such an impact at your franchise. We're really please! 😄

Verified User in Computer Software
UC
Verified User in Computer Software
"Test Title"
5/5
What do you like best about Hub?

The AI text generation and tag suggestion features. Review collected by and hosted on G2.com.

What do you dislike about Hub?

The My Notes feature could be a lot better. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

We're glad to hear that you're enjoying the AI text generation and tag suggestion features! We're always looking for ways to improve, so we appreciate your feedback about the My Notes feature.

Verified User in Leisure, Travel & Tourism
CL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"WTC Social"
5/5
What do you like best about Hub?

I like that we can see updates and info on all staff within the company, and what is going on in different departments. I like to see the photos and updates Review collected by and hosted on G2.com.

What do you dislike about Hub?

Like to see more updates/photos on the main page, and to see even more from Dublin staff on WTC social Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Really pleased to hear you're finding HUB is creating that sense of company culture at WTC! We always want our customer HUBs to be people-centric, so pleased you're finding it a useful place to stay informed and connected with the people in your organisation

Sarah W.
SW
Sarah W.
Marketing Consultant
Mid-Market (51-1000 emp.)
"Hub re brand"
5/5
What do you like best about Hub?

It is essential in any business, particularly for our type of business. It offers several benefits to organisation's, enhancing communication, productivity, and overall operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Hub?

It can become out of date and difficult to use if poorly maintained and if employees aren’t properly trained or see little value in using the intranet, they may not adopt it as part of their daily workflow. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Thank you for sharing your detailed feedback on Hub. We're thrilled to hear how essential it is for your business, enhancing communication, productivity, and operational efficiency. We understand your concerns about potential concerns around maintaining content to ensure employee adoption.

We offer regular updates to keep Hub current and user-friendly. Additionally, we provide regular optimisation check-ins with your Account Manager to ensure all employees can fully utilize the platform's benefits. We appreciate your insights on how Hub has boosted productivity, streamlined workflows, and improved communication within your organization.

CP
Carly P.
Director of Curriculum and Program Delivery
Small-Business (50 or fewer emp.)
"Exceptional Customer Support"
4.5/5
What do you like best about Hub?

As a nonprofit Program Director, I've used Hub Intranet for three years as our primary platform to connect with volunteers, drive communities, and deliver program resources. I found many features of the Hub well-suited to young adult and adult users, including their intuitive design of our mainframe pages and community spaces. As a platform systems admin, the carousels, news features, and community spaces made daily updates and management of resources easy, and my team needed almost no assistance beyond initial onboarding and minor task support.

The best part about my experience working with Hub Intranet is the customer support I receive from my consistent Hub Intranet contact, Martin. In three years, Martin's care and diligent support have improved volunteer login rates by over 200%. Each call I have with Martin is a wonderful and productive experience, and he offers consistently helpful advice on using different Hub features to meet the needs of our organization and program, further driving stakeholder engagement and scaling our national reach. Any issues we encountered (only a few in three years) were handled with speed and clear communication and resolved within a business day, if not faster. I would encourage anyone who values dedicated customer support to use this platform. Review collected by and hosted on G2.com.

What do you dislike about Hub?

No complaints, we have had a great experience Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Thank you Carly for your glowing feedback! It's wonderful to hear you've had such a great experience with your HUB, and we'll be sure to pass on your compliments to Martin. We pride ourselves on our personable, 1-2-1 customer service, striving to going above and beyond for all our customers, so it's lovely to hear that service has had such a positive impact on both your experience with us, and on the success of your HUB.