Uzma Parveen A.
UA
Uzma Parveen A.
Business Systems Architect
Enterprise (> 1000 emp.)
"Useful App for Staying Up to Date on Firm Updates"
4/5
What do you like best about Hub?

A useful app that keeps me up to date on what’s going on in the firm, including all the latest updates. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Its easy to get lost with so much information available. Also its bit of a task to find older posts from the knowledge pool Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Great to hear the system has proved useful in keeping your teams informed - at its core Hub is all about boosting internal communications. We also appreciate this can mean there's a lot of comms, so we've introduced a new feature that allows you to archive old posts to help streamline your comms.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"An incredibly effective communication tool for our staff across various offices."
5/5
What do you like best about Hub?

All staff members have individual logins, allowing them to access information at any time. This became an essential communication tool during our system upgrades. Review collected by and hosted on G2.com.

What do you dislike about Hub?

It’s continually updated with new useful features. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Really great to hear you're finding your Hub a useful comms tool for your teams. Having disparate offices can make employee comms and connectivity difficult, so always wonderful to hear when Hub is helping to bring teams together and work more efficiently.

Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Mid-Market (51-1000 emp.)
"Great for Company-Wide News, Polls, and Embedded Videos"
4.5/5
What do you like best about Hub?

Upsides: You can embed videos, and it works really well for a company-wide site. We use it for news, polls, feedback forms, and more. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Downsides: it isn’t 100% customisable and has a few limitations in terms of appearance. For example, right now you can’t have a two-row news box under two one-row news boxes. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Thank you for sharing your feedback! We're glad to hear that Hub is helping to connect and engage your company internationally. We appreciate your input on the limitations around homepage container placement - we've passed this onto the dev team and we'll consider this for future improvements.

MF
Mona F.
Clinical Informaticist
Mid-Market (51-1000 emp.)
"HUB: Easy to Use with Outstanding Customer Support"
5/5
What do you like best about Hub?

Over the past year, we upgraded from our previous intranet to HUB, and the experience has been excellent. The platform is very user-friendly, and the support we’ve received from Martin has been outstanding. We’ve also had overwhelmingly positive feedback from our employees, which has reinforced that the move was the right one. HUB continues to roll out regular enhancements, consistently improving an already strong platform and making it even better over time. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Nothing to report—everything works great. I honestly can’t think of a single thing that needs improvement. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Amazing to hear such lovely feedback - thank you Mona! We pride ourselves on building true relationships with our customers, so we're thrilled to hear you've had such a wonderful experience - not only with your HUB intranet, but also with our onboarding and support teams. I'll pass on your kind words.

Verified User in Management Consulting
AM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Easy to build, manage, and use!"
5/5
What do you like best about Hub?

New features are released throughout the year to improve functionality and the user experience. Review collected by and hosted on G2.com.

What do you dislike about Hub?

HUB Support are currently investigating whether Google Translate can be included on every page, rather than HUB admins having to add it in the right column on each page. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Wow, thanks for you great feedback! Really wonderful to hear you're putting Hub's content segmentation and user personalisation to good use, and its helping you streamline your franchise comms. Thanks again

ED
Eleanor D.
HR Manager
Mid-Market (51-1000 emp.)
"Wide Range of Options to Create an Engaging Hub"
5/5
What do you like best about Hub?

wide range of options to make the hub engaging for users Review collected by and hosted on G2.com.

What do you dislike about Hub?

some extras functions would be useful such as being able to link to Teams Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Thanks Eleanor for the 5 stars! Great to hear you're finding HUB's all-inclusive feature package useful to engage users.

You mentioned being able to link to Teams - I'm pleased to say your HUB can! :)

We can integrate your HUB with your Microsoft account, linking it to Teams so that when you post news on your intranet, you can also send it automatically to an MS Teams channel, helping to further engage colleagues and drive them back to your intranet. You can also display your MS Teams chat threads in your HUB, so everyone sees the latest posts.

I'll get our Support team to reach out to speak to you about setting up Teams on your HUB.

Robert M.
RM
Robert M.
Safety and Quality Manager
Mid-Market (51-1000 emp.)
"Simple and intuitive platform for outward communication and staff feedback. Legislation policy changes can be driven to staff, and monitored for compliance - c/w tablet-based inspections for specific staff "
5/5
What do you like best about Hub?

The simplicity of the structure allows Admin to add/tweak content, and staff to become accustomed to a web-natural layout Review collected by and hosted on G2.com.

What do you dislike about Hub?

Nothing so far. Hub support on questions is very good Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Amazing to hear the Hub's been given the 'compliance tick'! With loads of tools like Must Reads and View Reports, we're always aiming to make Compliance Teams happy :)

Thanks for your great feedback!

Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Mid-Market (51-1000 emp.)
"Easy to Use, but Needs Better Scheduling and Customization Options"
4/5
What do you like best about Hub?

It’s very easy to use — everything feels intuitive and straightforward. The customer support team is excellent; they respond quickly and are always helpful in resolving any questions or issues. Overall, it’s a smooth and reliable experience that makes the whole process hassle-free. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Overall, the platform works well, but there are a few areas that could be improved.

It would be really helpful to have the option to set a specific time when scheduling an article, not just the date — especially since we’re communicating across three different time zones.

The Slack prompt feels quite basic and unengaging at the moment; it would be great to have the ability to edit or customise it to better suit our tone and audience.

Finally, a search function in the icons gallery would make a big difference, as it’s not always clear which category an icon might fall under. Expanding the icon selection in general would also be appreciated. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Thank you for your thoughtful and detailed feedback on G2.com! We're thrilled you find Hub easy to use and that our support team has provided a smooth, reliable experience. It is great to hear we're helping you centralize content and align your teams across different time zones.

We also sincerely appreciate your valuable suggestions. We've shared your feedback with our product team regarding time-specific scheduling, customizable Slack prompts, and an improved icon gallery with search functionality.

Thanks again for your insights. You're helping us make Hub an even better tool for strengthening connection and engagement in organizations like yours.

GA
Greg A.
AVP Marketing
Marketing and Advertising
Mid-Market (51-1000 emp.)
"East to Deploy and Easy to Update Intranet Solution"
5/5
What do you like best about Hub?

Our team members found are old intranet cluttered, difficult to navigate and the content was often out of date.

With HUB, we can launch new pages and add content within minutes, requiring minimal or no involvement from the IT team. The availability of multiple content types, or containers, makes it possible to customize page layouts as needed. This flexibility allows each department to design its own unique page setup, so they aren't restricted to a standard, cookie-cutter format.

Almost half our users now visit HUB on a daily basis, and almost 75% visit weekly. Review collected by and hosted on G2.com.

What do you dislike about Hub?

The available integrations are somewhat limited, which means that using a frame content container is often the main option for keeping users within HUB while still allowing them to access external content. On the positive side, the integration with EntraID works very well for populating the user directory, and SSO makes transitioning in and out of HUB seamless. Some of the container types would benefit from more flexible settings, and the Search function does not see content within many of the container types. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Fantastic to hear HUB has had such a positive impact on your employee engagement and retention within the system. Having the ability to customise your intranet experience is key for us here at HUB, so its great to hear you're finding HUB an invaluable tool that can be shaped in your company's image and suits your needs.

Appreciate also the comments around greater search flexibility within homepage containers - this is something we know you've mentioned on a previous check-in with our team, we it's been added to our development pipeline when we look at improving search functionality later this year as we incorporate AI - watch this space!

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Simple Viewing Experience with Excellent Support"
4/5
What do you like best about Hub?

Its viewing simplicity, the support and staff Review collected by and hosted on G2.com.

What do you dislike about Hub?

Some processes, like permissions etc can be difficult to understand Review collected by and hosted on G2.com.

Response from Clare Willson of Hub
Edit edit

Thank you for your positive feedback! We're glad to you've had such an excellent support experience, and that Hub has been simple to manage. We understand that some processes can be challenging to manage multi-level user permissions across content, but our team are always here to assist you.