Verified User in Outsourcing/Offshoring
AO
Verified User in Outsourcing/Offshoring
Mid-Market (51-1000 emp.)
"Dynamic for our business needs, user-friendly and intuitive"
4.5/5
What do you like best about Hub?

Two things - (1) quantity and level of settings available to bespoke by admin users and (2) ease of navigation with the intuitive structure of menus, breadcrumbs option, etc. Review collected by and hosted on G2.com.

What do you dislike about Hub?

HTML editor is a little clunky. I tend to edit in MS Word and then copy and paste into the HTML editor. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thanks for your great review! Always good to hear when the breadth of admin features available straight out-of-the-box are being utilised by customers to help achieve better communications and knowledge sharing.

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"I love the Hub"
5/5
What do you like best about Hub?

How easy it is to interact with and how you can brand it to your business so well Review collected by and hosted on G2.com.

What do you dislike about Hub?

I can't think of anything, the hub has been a great investment and tool Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thanks for the great review! Always fab to hear The Hub's made such a great impact and is so well loved by a team. 😁

VH
Vedran H.
Head of Communications
Mid-Market (51-1000 emp.)
"The Hub Intranet - the creation of a virtual public square for employees"
4.5/5
What do you like best about Hub?

Easy to set up. Easy to maintain. Lots of features that can grow with your company. Review collected by and hosted on G2.com.

What do you dislike about Hub?

The interface is sometimes a bit limited. Graphically it feels dated at moments. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thanks Vedran for your review. It's great to hear The Hub has played such a crucial role of connecting your remote working teams.

Thank you also for your honest feedback on The Hub's current frontend design. I'm pleased to say we're actually in the midst of a redesign of the user interface and frontend design to make your Hub look slicker and more modern, and we're hoping to roll out this new look out in early 2022 - so watch this space!

SW
Sophie W.
Digital Marketing & PR Manager
Mid-Market (51-1000 emp.)
"Excellence service and will improve our internal communications greatly."
5/5
What do you like best about Hub?

Very easy to use and lots of options for what we need Review collected by and hosted on G2.com.

What do you dislike about Hub?

Forms can be a little restrictive but no major issue Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thanks Sophie for your 5 star feedback on The Hub! Much appreciated :)

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Very user friendly and intuitive system that allows for many different styles and themes."
4/5
What do you like best about Hub?

The analytics section, allowing us to track user activity. From this reporting, we can see which articles and campaigns our employees respond to the most, and we can focus on doing more. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Some things can't be done just due to the limitations with containers and sizes of boxes. However, what we are trying to do can often be molded into the containers available, so it is not a huge problem. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Hi - thanks for reviewing The Hub! Glad to hear the reports are proving so valuable for monitoring and influencing your content management.

Thanks also for your feedback on the homepage containers. We're actually in the midst of a front-end redesign, which will give you much more flexibility over the styling of your containers and the content within them. Hoping to have the initial UI redesign completed in Q1 2022, so watch this space!

AM
Alistair M.
Head of Information & Research
Mid-Market (51-1000 emp.)
"An excellent platform from which we can easily disseminate and host a wide range of content"
4/5
What do you like best about Hub?

Its many useful intuitive features and functionality - they clearly put a lot of thought into its design.

The support from Pancentric (set-up, deployment, development and day to day support) is excellent and they are always open to new suggestions. Review collected by and hosted on G2.com.

What do you dislike about Hub?

In parts, the user admin interface is in need of a revamp, but understand it is underway, so look forward to the new look! Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thanks Alastair for your review! Always a pleasure to hear when our customers love how feature-rich our intranet is - that's why we make every feature as standard, so everyone can benefit from them! Plus glad the smart workflows on The Hub Forms have helped in streamlining your internal processes.

Regarding the UI design, you're correct that we're in the midst of a major design overhaul, with the first phase being rolled out Q1 2022, so watch this space!

SC
Sarah C.
I
Mid-Market (51-1000 emp.)
"Some sections hard to navigate"
4.5/5
What do you like best about Hub?

The look of the news section and ability to view staff. Analytics are good too Review collected by and hosted on G2.com.

What do you dislike about Hub?

Editing the homepage or uncommon changes can be difficult, also the limit of image sizes when uploading. Also when you go to add a lot of images in one page it's annoying you can't just copy and paste in from a word document. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thanks Sarah for your honest feedback - much appreciated. Glad Hub News and the View Reports are proving useful for your organisation.

With regards to your comments on the homepage editing, we're actually in the middle of redeveloping the Homepage Builder, hopefully revolutionising the whole process to a slicker drag and drop system that makes it much quicker and easier to view and edit your homepages. With regards to your copying images and text across from Word, this isn't really something we'd recommend because Word is likely to have different formating and that won't always copy across - you'd be much better off creating copy directly in the Hub's WYSIWYG Copy Editor. I'll have our hub support team reach out to assist you with this.

Shivam G.
SG
Shivam G.
Client Growth & Development
Mid-Market (51-1000 emp.)
"Holistic Intranet Solution"
5/5
What do you like best about Hub?

It is easy and engaging to navigate and browse information related to the organization. Being able to copy the content makes it even more impactful. have had one of the best intranet experiences with it. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Nothing that I can think about right now. UI probably could be a bit more catchy. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

It's great to hear that our intranet solution is benefiting you by providing a centralized place for sharing vital information and documents, as well as facilitating quick training for employees. We value your feedback and will continue to enhance the user interface for a better experience.

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"The HUB is simple and easy to navigate and locate up-to-date information."
5/5
What do you like best about Hub?

The simple, easy-to-navigate functionality Review collected by and hosted on G2.com.

What do you dislike about Hub?

The administrative side of uploading documentation and notifications is not always straightforward. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Glad you've found The Hub easy to manage and navigate - that's always been one of our key aims when building the solution.

Thanks for your honest comments about the admin side of document management - I've passed onto our development team as a note to improve. We always value customer feedback and look to enhance our features continuously, so thank you!

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Lycetts uses the hub as a focal point for internal communications"
5/5
What do you like best about Hub?

The hub provides a robust, stable platform which has enabled us to centralise many strands of data that were previously held in multiple locations.

While on the one hand it can provide a virtual 'noticeboard' it also hosts a range of interactive forms which our staff can use to manage a multitude of activities. Review collected by and hosted on G2.com.

What do you dislike about Hub?

The only challenge that we have with the hub is the design structure which means that unless a news item features in the upper section of the landing page users are less likely to scroll down to view items that are not viewed at first glance. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thanks for leaving a review of your experience with The Hub. Glad to hear the system is playing a key role in centralising your multi-site comms and resources.

Regarding your comment on your homepage News Carousel obscuring other news items, we'd be more than happy to show you how you can change your homepage layout to fully maximise the space and enhance the user experience. I'll be sure to get one of our support team in touch to assist.