I like how easy it is to reuse my content. Review collected by and hosted on G2.com.

The search can get annoying to use sometimes. Review collected by and hosted on G2.com.

Flexibility, scalability, support and community. I enjoy the user interface and clear structure, as well as many slick everyday-use features like content reuse, XML tree, find and replace. There is a lot of flexibility for creating a wide variety of structures under various style and process constraints. There support is outstanding- friendly and capable. The interface is pleasant to look at and work from. Review collected by and hosted on G2.com.

There are some odd UI bits like the "Floating content panel" (I'm not bothered by the teeny tiny location arrow that others don't care for- I like its compactness and clarity of presenting elements and components). The Planner however leaves a bit to be desired in terms of coordinating multiple assignments with multiple reviewers, translators and contributors. The toughest part has been trying to understand the "standard best way to use Paligo". There are some gaps in documentation and workflow for some complex functions like localization and branching. It would be really helpful to have some basic use cases documented as examples for how a typical translation workflow is carried out, or how to use branching and merging for a typical release cycle. I know everyone's situation is different, but in the absence of some basic guidance I've had to do a lot of testing trial and error on my own. Review collected by and hosted on G2.com.

Ease of use combined with all the features you require most of the time - it is this new approach to documentation tasks, simplified (but not simple!) and yet powerful, that makes Paligo so attractive.

As it is browser-based, it is ideally suited to distributed working and cooperation with externals, and due to the "fresh" approach in the UX its learning curve is quite shallow.

Being cloud-based, the update cycles are a breeze, and there is a constant supply of meaningful new features. Review collected by and hosted on G2.com.

Really, there is not much to complain about - some more "European" style options in the PDF output, that's probably all that bothers me in my day-to-day business ... Review collected by and hosted on G2.com.

The ease of publishing to multiple formats is a big plus. I really like the Layout editor and the preview provided to check your setup before publishing. Review collected by and hosted on G2.com.

The inability to upload multimedia files. Review collected by and hosted on G2.com.

It fulfills all of our requirements for the mission-critical application for technical documentation: Integration with Zendesk, single-sourcing to PDF / HTML5 and more, easy to use, can get into the XML easily, portability (just in case), reviewers can make comments on the source, cost, and responsive Support. Review collected by and hosted on G2.com.

Needs folder permissions: New users should not be able to delete anything outside of their permissions. If we had folder permissions, we would add more authoring licenses instead of using Contributor licenses. Review collected by and hosted on G2.com.

I am using Paligo as a content management system (backend) for Zendesk. Organization of content is very easy in Paligo. Publishing to Zendesk is even easier - you can map content and push it to Zendesk while keeping the links intact.

I am also very pleased with their customer support. Anytime I have a question/issue, they go above and beyond to help me, which is very important to me. Review collected by and hosted on G2.com.

I would say the UI could use a bit of improvement to be more user friendly. Tooltips would also be beneficial, and the organization of content folders and topics could use work - I find workarounds, like adding a letter (alphabetically) in front of the content folders so it can be organized the way I want it. I haven't found a solution for topics within topics though. Review collected by and hosted on G2.com.

As I said in the title, the user experience is great. I don't get frustrated using the product, which may not sound like a glowing review, but how often do you get to say that?

It allows conditionalization and the use of variables. It lets me publish the same content in different formats. I can reuse content in different publication sets easily. We had another SaaS product with a terrible performance so I was worried about Paligo's performance, but the editor is snappy enough I quickly forgot about my concerns. Review collected by and hosted on G2.com.

They've released some automation features, but we haven't been able to make it to work. Hopefully with their support we'll have it up and running soon. In the CICD world we all are entering in this is a critical feature. Also I wonder what happened to the markdown editor we once had. Review collected by and hosted on G2.com.

Having used Paligo for more than two years, I would not want to go back to using any other authoring software. I have been a technical writer for 30 years, and used most of the major WP/DTP/HAT offerings during that time, but for functionality and ease of use nothing comes close to Paligo, which is truly a tool for the 21st century.

It's in the cloud, making collaboration simple and software updates invisible. It's based around DocBook, so all your content is structured, modular and reusable, and you can publish to all the major formats with a click of a button.

Support has been excellent, feature requests are responded to swiftly, and the product is constantly increasing in its capabilities, versatility and integrations. There's a great community of users, and a real personal feel to interactions with Paligo staff.

I can't recommend it highly enough! Review collected by and hosted on G2.com.

Nothing. I really wouldn't change anything. Review collected by and hosted on G2.com.

Ease of use. I also like being able to send reviews easily. Review collected by and hosted on G2.com.

Hard to customize (the online help is not very clear. Would like to be able to use the product offline if I have files checked out. Review collected by and hosted on G2.com.

Paligo has the best customer support of all the services I use in my technical documentation business. I recommend Paligo to all of my clients. The reusable topics, easy-to-navigate TOC management and version control, along with variables and separated content and publishing formatting is fantastic. Review collected by and hosted on G2.com.

Sometimes importing new documentation can be tricky, but if you take the time to think about your documentation strategy, the structure of your content within Paligo can be ultra-effective. Review collected by and hosted on G2.com.