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Ben R.

Technical Writer

Mid-Market (51-1000 emp.)

3/26/2021

"Great cloud-based CCMS and help authoring tool"

5/5

What do you like best about Paligo?

Paligo is cloud-based, so it works on all platforms and has regular updates. It has lots of options for reusing different kinds of content. It's a combined CCMS and help authoring platform. It has variables and conditionals. It has good features for reviewers. It has lots of options and toggles to customize your output. It has built-in translation management workflows. I chose Paligo after an extensive review of my company's needs and competitors, such as Flare and static site generators. Paligo can do everything Flare can do, works on all platforms, and is less expensive for my use cases. And it has a pretty and functional UI. Review collected by and hosted on G2.com.

What do you dislike about Paligo?

Paligo advertises an integration with Freshdesk, but the integration is so immature that it's practically unusable except for a small set of circumstances. This has been my biggest disappointment. When I have large topics with large tables, it can take longer than I like to save and generate output. But Paligo is a complex tool, and I don't find the delays to be excessive. It has a somewhat steep learning curve and can be frustrating for those who don't have prior experience with these types of tools or who don't use it on a regular basis. Review collected by and hosted on G2.com.

What problems is Paligo solving and how is that benefiting you?

We were able to get up and running very quickly with little setup time. Paligo's reuse capabilities save us a lot of time and help ensure better consistency. The ability to output the same content to different formats and integrate with other services has been so helpful in distributing content to different mediums. Review collected by and hosted on G2.com.

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Philippe P.

Technical Writer

Small-Business (50 or fewer emp.)

4/16/2021

"Everything I need in one tool: authoring, versioning, publishing, content & translation management"

4.5/5

What do you like best about Paligo?

All in one tool

Simple & Modern UI

Profiling is simple and easy to use

In-context translation (translation view) Review collected by and hosted on G2.com.

What do you dislike about Paligo?

A bit slow

Editing content directly without using custom CSS systemically

No translation memory Review collected by and hosted on G2.com.

What problems is Paligo solving and how is that benefiting you?

My workflow is now unified with no cut:

- No more topics to be reviewed by SMEs with any extra tools. SMEs can now review content directly in paligo.

- No more complex translation management by converting projects to be translatable. I can easily translate content directly in paligo or decide to export it to be translated with a third software.

- No more content to be aligned with different languages. I can now guarantee that the translations are perfectly aligned together, thanks to IDs.

My workflow is now agile from the beginning until the release and all this thanks to paligo Review collected by and hosted on G2.com.

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Daniel F.

T

Mid-Market (51-1000 emp.)

8/4/2021

"Paligo Gets Results"

5/5

What do you like best about Paligo?

Paligo produces a variety of output such as Web, PDF and fairly credible docx. The editor is simple and the Layout editors provide extensive flexibility. Review collected by and hosted on G2.com.

What do you dislike about Paligo?

The learning curve is steep. (But it does pay off in the end.) Review collected by and hosted on G2.com.

AD

Amit D.

Staff Technical Writer

Enterprise (> 1000 emp.)

2/12/2021

"One-stop Solution for Technical Documentation"

4.5/5

What do you like best about Paligo?

CCMS - by far the best. No fat client requirement. Can access anytime, anywhere, from any device. That's a massive benefit. I don't recall when was the last time I contacted their support for help. Over a period of time, I have noticed Paligo's tools have scaled and become quite robust giving you a commendable uptime on cloud. Review collected by and hosted on G2.com.

What do you dislike about Paligo?

Nitpicking over tiny details like the drag and drop feature from left nav topic list to publication list. For reasons unknown, Paligo never allows the user to drag and drop at the appropriate location of the publication. By default the drop occurs at the bottom of the publication list.

Another issue is access control. With increasing number of technical writers, there is a need to have some kind of access control within the CCMS. There isn't any. Review collected by and hosted on G2.com.

Recommendations to others considering Paligo:

If you have a ver complex authoring system involving a separate authoring, CMS, and review tools, and requires high cost of maintenance (like upgrading to new DTDs periodically to comply with DITA versions, down time costs, etc), consider Paligo. Their review workflow within the tool is great. Getting onboard is very simple and if you think migrating your content from the old XML system to Paligo will be a a daunting challenge, well NO! Paligo support gives you great support to help you migrate your content. Review collected by and hosted on G2.com.

What problems is Paligo solving and how is that benefiting you?

Don't have to invest in multiple tools viz., CMS, authoring and review tools, etc. With Paligo, everything's under one roof. Cost-effective solution. With quick integration with Zendesk (and other front end web hosting apps), getting the content online is now a matter of few clicks. Satisfying customers = Satisfying employees. Review collected by and hosted on G2.com.

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Martyn B.

E

Small-Business (50 or fewer emp.)

8/3/2021

"Absolute Game Changer!"

5/5

What do you like best about Paligo?

Paligo is a fantastic tool for our small OEM team, the software is great but most importantly the support is 2nd to NONE! Review collected by and hosted on G2.com.

What do you dislike about Paligo?

There are many features not yet active but the team at Paligo are always pushing new updates through Review collected by and hosted on G2.com.

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Sarah H.

Manager of Self-Service and Content

Mid-Market (51-1000 emp.)

2/22/2021

"Excellent Cloud-based CCMS"

5/5

What do you like best about Paligo?

The UI is easy to learn (important for a growing tech writing team) and intuitive in the long term. Review collected by and hosted on G2.com.

What do you dislike about Paligo?

The ZenDesk Guide integration doesn't display which brand is currently active without opening the integration widget. Would be nice to see this information more easily. Review collected by and hosted on G2.com.

Recommendations to others considering Paligo:

Make sure your needs are well understood when going into your trial period and discuss at length with your CSM. They were able to help me determine the proper workflows for publishing and localization. If you have never used an XML-based authoring tool before, take the training course. It is well worth it! Review collected by and hosted on G2.com.

What problems is Paligo solving and how is that benefiting you?

We are managing content for multiple products in multiple countries. Some content is shared between brands. The filters and variables allow us to single-source a lot of this content instead of managing it in multiple places and risking any of the docs falling out of sync.

We can also publish to multiple channels, which has allowed us to create custom guides for our enterprise users with minimal effort! Review collected by and hosted on G2.com.

IC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

4/19/2021

"Paligo is fast, responsive, stable and precise, and: Looking good!"

4.5/5

What do you like best about Paligo?

For a full-fledged technical writer several aspects have to be met by a true Help Authoring Tool (HAT) in order to be ranked into that category.

Allow editing of style sheets for formatting and corporate design.

Have persistent links.

Make reusing of content easy and reliable.

Allow the use of variables and the possibility of versioning.

Offer what is called Single-Source-Publishing: One place to edit, several common formats to publish to.

The tool itself should have a clear structured and responsive as well as fast interface so after learning the basics you can focus on editing, not on the tool.

Batch search&replace: There are still tools out there who do not allow that across topics/pages/files, which is dreadful for everyday work.

All these should work-out-of-the box, not as additions whose compatibility is doubtful.

Paligo does all this, based on the DocBook specifications which in turn are based on XML. That way, in the rare cases you need this, editing the code is clear and easy, too.

Paligo's interface features are extremely well-structured, once you got the 'hang' of it you find them with 2 or 3 clicks on the outside. Adding and removing elements, inline images, lists, procedure steps or special heading formats is a breeze!

It is fast and stable and the interface looks pleasing, without interrupting the major workflow: Editing.

To boot, review and collaboration are easy and stable as well, with inline comments to be worked at in an editing interface or a special review one.

I have worked with Wiki-Software pretending to be a 'HAT', as well as with most major HATs out there, at least for testing. Love some well.

I rank Paligo among the best out there. Review collected by and hosted on G2.com.

What do you dislike about Paligo?

Almost nothing. If anything, I would like to have a 'file' browser on a separate page or in windows that can be opened to move and copy topics and other elements. Review collected by and hosted on G2.com.

Recommendations to others considering Paligo:

Create requirements internally first and then compare a couple of tools, test extensively before making a decision. Review collected by and hosted on G2.com.

What problems is Paligo solving and how is that benefiting you?

Create and maintain software documentation and publish on short notice in several formats.

Allow review and collaboration for multiple users and user roles. Review collected by and hosted on G2.com.

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Monica W.

Technical Documentation Manager

Mid-Market (51-1000 emp.)

11/19/2020

"Great Modularity and Reuse, Friendly Support Staff"

4/5

What do you like best about Paligo?

I like the modularity of Paligo, wherein topics are created and used in publications and can be reused across documents. I also love the Zendesk integration; in fact, Paligo's excellent relationship with Zendesk is what convinced us to purchase Zendesk for our Help Center! Review collected by and hosted on G2.com.

What do you dislike about Paligo?

I like to joke that "Paligo doesn't have a learning curve, it has a learning brick wall." If you're coming from a Word shop like I did, it was a very different experience. However, once I took the training and consistently bug the Support staff (who are very knowledgeable, patient, and timely in their responses), it became a lot easier to navigate and architect. Review collected by and hosted on G2.com.

Recommendations to others considering Paligo:

Once you get started with Paligo, make sure you take the training course. This will alleviate some of the shock of the complexity that may arise if you've never worked in this program before. Review collected by and hosted on G2.com.

What problems is Paligo solving and how is that benefiting you?

Paligo allows content export into multiple formats; we publish our documentation to Salesforce, Zendesk, PDF, and until recently had also been publishing to HTML5. These integrations and choices make it easy to display your content wherever you need it to go. Review collected by and hosted on G2.com.

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Ben M.

Company Owner

Small-Business (50 or fewer emp.)

4/19/2021

"More than just Technical Documentation"

4/5

What do you like best about Paligo?

Paligo is a well thought out database system, with an easy to navigate web-based front end that allows for a variety of output formats. Review collected by and hosted on G2.com.

What do you dislike about Paligo?

While Paligo has excellent documentation, produced in their own system, it would be nice to have a chat-based support agent available, especially during the initial stages of getting started with Paligo. Review collected by and hosted on G2.com.

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Chad S.

Biomechanist

Small-Business (50 or fewer emp.)

2/15/2021

"The seamless experience of a novice"

5/5

What do you like best about Paligo?

The fact that I had no experience with structured, Paligo enabled me to create a professional looking document. My favourite thing would probably be the themes. There are a variety that helped me get close to the general aesthetic I was after and then I could tweak it with company logos and basic CSS tweaks. Review collected by and hosted on G2.com.

What do you dislike about Paligo?

Coming into the platform with no experience I found it slightly frustrating using the help documentation. The Paligo help documentation is created using their own platform and I wanted to be able to create a similar looking document with all the useful features. I had trouble because I didn't know the terminology of the features I wanted to replicate myself. Paligo have some great webinars, a few more of those would be a great resource in my opinion. Review collected by and hosted on G2.com.

Recommendations to others considering Paligo:

My advice for people considering using Paligo is to just do it. Coming into the platform with no experience in structured authoring and I managed to create a large document and manage it efficiently. The fact that you can create topics and reuse content makes updating it straightforward. For example if you update a product image then it automatically updates everywhere in the document, you don't have to go through and find all the uses yourself. Review collected by and hosted on G2.com.

What problems is Paligo solving and how is that benefiting you?

I use Paligo to help create a web based user guide for customers for a novel piece of technology. Paligo helped us integrate media of different formats so we can easily use text, images, and video. Review collected by and hosted on G2.com.