Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Document access on Demand is the only way to function in accounting!"
5/5
What do you like best about PairSoft?

Not needing to go to a file cabinet every time I need to review an invoice. This helps with negotiating contract renewals, as well as to remember what was involved with a purchase.

Additionally, I like the internal control strengths of the approval workflow when working with digital/remote/multi-location offices. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Uptime is really important for us. Your support is great when we need it, but I we do find ourselves needing it more often than some of our other software.

I had to complain a lot when we were implementing to get service/get it done. I was highly available but the consultant did a horrible job. He is no longer with the company. Once Ana Mendoza got on board, it was a much better experience. Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Thank you for your review. We apologize that you've had some issues that have required support. We are happy to hear that Ana was able to enhance your experience with our support team. Please feel free to reach out if you have any questions or concerns. Thanks again!

-Josh C.

CP
Crystal P.
Mid-Market (51-1000 emp.)
"Easy to Use, Learn and navigate through"
5/5
What do you like best about PairSoft?

The processing invoices is very simple, there are so many extra's that other invoicing systems I have worked in do not have or do not offer. It makes things so much easier to have a system that is both time saving, and also simple. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

I do not have any dislikes with Papersave, I feel things are always working good, if we do have issues Papersave is always quick to help resolve and help when needed. Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Crystal,

Thank you for your review! It's great to hear that you and your team are enjoying your experience with PaperSave. Please don't hesitate to reach out if you would like to learn more about our OCR functionality or if you have any other questions. Thanks again!

- Josh C.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Great implementation team"
5/5
What do you like best about PairSoft?

Removes the need to print invoices, sign documents and physically store them. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

OCR can sometimes be slow when uploading documents Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Thank you for your review! We're glad PaperSave has added value to your A/P process, and we will look into our OCR lag times. Please let us know if you have any questions!

Thanks again!

Josh C.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"I There have been some inefficiencies and software bugs, but client services has been responsive."
3/5
What do you like best about PairSoft?

The integration with NXT is efficient and user-friendly - it's a much easier way to attach and check for documentation than going through database-view of RE. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

There are definitely some ways to improve attaching gifts in the batch - It can be a little time-consuming, but we are working to see if OCR is an option for our organization. Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Thank you for your review! We do offer OCR capability that can extract your information and enter it into databases automatically, offering more accurate, more efficient, and quicker information processing. Please let us know if you would like us to show you our OCR technology in action! Thank you again for the review!

- Josh C.

LW
Leasa W.
Accounting Manager
Mid-Market (51-1000 emp.)
"Papersave is a life saver"
4/5
What do you like best about PairSoft?

I really like being able to look at transactions and have the back up right there without having to go find it. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

It's my own fault but I hate that when I am looking at a document and try and attach the same document to the transaction and it fails. I wished Papersave would give you a "try again" option so that you would have time to close the worksheet and still be able to attach. Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Leasa,

Thank you for your review. We're happy to hear that PaperSave has made business easier, especially as most of us continue to work from home! We would love to hear more about the issues you are having when attempting to attach a document to a specific transaction. Please feel free to reach out if you would like to discuss in more detail. Thanks again!

- Josh C.

Verified User in Insurance
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Improved invoice process, huge reduction in the use of paper, and a great Support team."
4.5/5
What do you like best about PairSoft?

We are able to keep track of every invoice in the process and know exactly what step in the process they are at (before being submitted to GP). If anyone is out of office, we require minimal handover and discussion of the workload.

The lack of paper. We can't wait to get rid of our filing cabinets

PaperSave has a great knowledgeable, friendly and responsive Support team. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Once transactions are submitted to GP, there is still a lot of editing/manipulation that is needed. The main culprit being the inability for fx intercompany transactions (hopefully temporary)

The web version of PaperSave does not show the invoices as clear as the app (or desktop) version Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Thank you for your feedback! We love knowing that PaperSave has helped your business minimize your paper trail and simplify your approval processes. We are working on optimizing our web version and will add that to our product roadmap. Thanks again!

- Josh C.

AS
Alicia S.
Mid-Market (51-1000 emp.)
"AP Processor"
5/5
What do you like best about PairSoft?

The workflow process is very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Sometimes the document doesn't attach to the invoice. Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Alicia,

Thank you for your feedback. We apologize that you are having some issues with your documents not attaching to the appropriate invoices. Please let us know if there is anything we can do to help resolve this problem. We would be happy to create a support ticket for you.

- Josh C.

BM
Brady M.
Small-Business (50 or fewer emp.)
"Papersave is a great way to manage our accounts payable process."
5/5
What do you like best about PairSoft?

The organization of the program. As the accounting manager, I can easily see where all of our invoices are. I like the clean look of the program that is easy to read and very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

I wish the program was a little faster. When you click sometimes it takes a while for the invoice to load and start looking at. Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Brady,

Thank you for your review. We take pride in knowing that you are satisfied with our user-friendly A/P solution. We are looking into fixing the lag times that you are experiencing as you open your invoices. Please let us know if you have any questions. Thanks again!

- Josh C.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Director, Data Integrity and Reporting"
5/5
What do you like best about PairSoft?

I love the wonderful customer support. No question is to small or unimportant. This group makes every effort to resolve your question/issue as quickly as possible and that is very much appreciated. Anyone you speak with makes you feel like you have a legitimate question and they strive to resolve for you. At no time do they make you feel like what you're inquiring about is insignificant or a bother. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

It's not a dislike but more of a commentary. My organization has been using PaperSave products for many, many years. In all this time the company has certainly grown and yet the level of customer support has not changed at all. I hope this continues!! Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Thank you for your kind review! We are pleased to hear that you've had such a good experience with our customer support. As always, please feel free to reach out if you ever have any questions!

- Josh C.

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"PaperSave after 6mo"
4.5/5
What do you like best about PairSoft?

PaperSave has saved the day, during the Stay-at-Home order. Having a robotic AP system surely became useful where vendors emailed invoices, and PaperSave brought them into their WorkFlow, read the information on the invoice, clerk assigned who was to approve, and done! Truly like how you can sort documents with many filter options allowing for quick auditing of transactions. But the best is their online Support, with submitting a Support Case and how quick they respond back to you to resolve the issue. Looking to create additional WorkFlows for other purposes as we've seen the light! Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Probably the main dislike is the speed of images appearing on screen when selected. It's not a major dislike, but I'm use to clicking and seeing, where this has more of a 2 second lag, but again its acceptable as all images are no longer on our server. Review collected by and hosted on G2.com.

Response from Ashley Lawless of PairSoft

Thank you for your feedback! We encourage all users to share ways we can improve. Your lag issues will be shared with our development team. We're happy to hear we've helped with human errors in your day-to-day!