Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Invoice Process automation tool"
5/5
What do you like best about PairSoft?

It will help us to automate the Invoice process and help in Process automation using customized Workflow. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Sometimes feels slowness while using the PairSoft applications. Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

Thank you for your feedback, we really appreciate it! Our customizable workflows and deep ERP integrations are what our customers enjoy most about PairSoft products.

See how PairSoft improved
Joann P.
JP
Joann P.
Projects Coordinator
Small-Business (50 or fewer emp.)
"Pairsoft is pretty easy to use but support is just not on par"
3.5/5
What do you like best about PairSoft?

Integration with Sage, user templates help limit users to certain departments and companies. The program isn't exactly intuitive but only requires a little training before staff become fluent with it. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Support is simply unresponsive since Workplace merged with Pairsoft. No response to status updates and now we can't get through to a human being. We have an integration issue that is still unresolved more than a month later. We have a Vendor Sync problem that has been going on for a year. Review collected by and hosted on G2.com.

Response from Ashley Lawless of PairSoft

Joann - thank you for your review. I'm sorry to hear about your experience with our support team. We have made several improvements in the last month on ticket submissions and response time. I encourage you to reach out through our support portal referenced below with any other issues you may be experiencing. I've also forwarded along your Vendor Sync issues directly to our customer support team. Happy to hear we've helped with your invoice flow!

See how PairSoft improved
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Process and Invoice Automation tools with various ERP integration"
5/5
What do you like best about PairSoft?

PairSoft support various ERP integration that help us to manage our document effectively and We can also Automate our Invoice process. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Sometimes I feel slowness in the product. Apart from this everything looks good. Review collected by and hosted on G2.com.

Response from Jem Boyd of PairSoft

Thank you, Denish! We are dedicated to our ERP integrations build within Dynamics, Sage, Blackbaud, and NetSuite. Really appreciate your feedback on product timing - we have noted this and will check on your system's performance!

See how PairSoft improved
Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Enterprise (> 1000 emp.)
"The product delivers auto-posting of supplier invoices . It is flexible to meet our needs."
5/5
What do you like best about PairSoft?

The integration with Netsuite works well Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

more reporting could be added - we have not worked on this fully yet Review collected by and hosted on G2.com.

Response from rowan lemley of PairSoft

Hi and thank you for your review. Glad to hear that you are enjoying the solution and that you find it flexible. We've done our best to anticipate the most typical needs of an organization while providing flexibility for the small differences. Reporting - there is never enough. Thanks again for the feedback as it helps our development teams prioritize.

NL
Nikki L.
Manager of Systems & Research for University Advancement
Small-Business (50 or fewer emp.)
"Decent product for scanned documents, but Support and OCR services need work"
3.5/5
What do you like best about PairSoft?

PaperSave overall works well for scanning documents to Raiser's Edge records and indexing them in the desired format. You can create custom fields, require specific fields, show audit trails, and use most scanners with the software as long as they have a TWAIN driver. It is easy to retrieve scanned documents as well for easy viewing, and I can add annotations and changes to documents as well. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

PaperSave often has software errors and issues that sometimes impede scanning operations. Support is reasonably responsive, but it can take multiple sessions with them to resolve issues. Constant updates are being made on the software as well. In addition, we initially acquired the OCR services for Gifts Processing, and the OCR match was only around 40% if that so it is not particularly useful for our office. Several improvements are necessary for that portion of the software before being recommended to anyone. Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Hi Nikki,

Thank you for your review! We are happy to hear that you our integration with Raiser's Edge is working well for your business. That being said, we would like to know more about the recurring technical issues that you are experiencing. Please feel free to reach out to me directly at jcampanaro@pairsoft.com if you would like to discuss these issues in more detail. Thanks again!

- Josh C.

Aviana B.
AB
Aviana B.
Office Administrator
Enterprise (> 1000 emp.)
"Gets the job done!"
4.5/5
What do you like best about PairSoft?

We use for invoicing and timesheets. It’s very easy to understand and navigate. Really gets the job done! Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

It can take a while, sometimes, to add new vendors to the site in order to submit invoices Review collected by and hosted on G2.com.

RM
Robert M.
Director of Finance
Performing Arts
Mid-Market (51-1000 emp.)
"Going Paperless"
5/5
What do you like best about PairSoft?

We have been using PaperSave on a very limited bases to just scan documents for the last several years. I have recently expanded our use of PaperSave to utilize the built-in capabilities of Workflow and have expanded Workflow with the added module of Auto-Entry. It has significantly reduced the amount of photo coping and manual routing of documents throughout our organization. I have implemented the use of Auto-Entry for Accounts Payable which has reduced the duplication of data entry and has assisted with the tracking of invoices. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Now that we have expanded the use of PaperSave into other areas of our organizations processes with the utilizing of Workflows, the application tends to be a bit of a glitch at times with no explainable reason. The workflows do not seem to move items through the system as smooth as I would expect all the time. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Always some sort of problem going on."
1.5/5
What do you like best about PairSoft?

I like the system overall, it's very user-friendly and easy to figure out for a new user. I like how it incorporates with our other system that we use. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Almost every day I am having some sort of error popping up and we have to submit a ticket to get it sorted out. Some times after doing some googling, we are able to find other people who have had the same errors and are able to fix it. Its very frustrating when you get behind because then i fall far behind on my scanning and it takes days to catch up. And it takes the company awhile to to get back to us with the tickets. Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Hi!

Thank you for your review. We're glad that you find our solution user-friendly, however, we are troubled to hear that you keep running into errors. Please feel free to reach out to me directly at jcampanaro@pairsoft.com if you would like to discuss these issues in more detail. We would like to have our Dev team look into them further. Thank you again for your review!

- Josh C.

Palash J.
PJ
Palash J.
Senior Data Engineer
Small-Business (50 or fewer emp.)
"Excellent ERP software to integrate in our environment"
4.5/5
What do you like best about PairSoft?

Multi-language and Multi-currency capabilities. Role-based security/approval Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

Hard to integrate with AWS services and slow down the environment. Review collected by and hosted on G2.com.

Response from Ashley Lawless of PairSoft

Palash, thanks for your review! We encourage all of our users to share way we can improve. Your note on AWS integration will be shared with our development team.

EL
Eric L.
Mid-Market (51-1000 emp.)
"Very great paperless system that integrates really well for Blackbaud Financial Edge"
4.5/5
What do you like best about PairSoft?

I like the ease of attaching documents to vendor and invoice records within Blackbaud Financial Edge. This paperless system makes viewing records very easy and makes the viewing of older records even easier. I am able to pull documentation for specific invoices or vendors back as far as we have it saved. It's also easy to share this documentation with other coworkers who may need to view these items that are associated with specific files. Papersave has saved me a ton of time in not having to dig through paper files for the information I need. Review collected by and hosted on G2.com.

What do you dislike about PairSoft?

It seems like the interface is not very sleek at the moment. I know there are steps being taken to create a more streamlined process but as of now, it's a little messy. Some times it is complicated trying to find exactly what buttons you need to push to make certain things work the way you want. The Papersave Auto-Entry feature needs to be fleshed out more and thoroughly explained how it works. Review collected by and hosted on G2.com.

Response from Josh Campanaro of PairSoft

Eric,

Thank you for your feedback! We are glad that you have found our integration with Blackbaud FE helpful and that our solution has made life easier for you and your co-workers. We also appreciate your insight and recommendations on making the interface more user-friendly and easier to navigate. If you ever have any questions on our Auto-Entry feature or anything else regarding PaperSave, please feel free to reach out! Thanks again!

- Josh C.