Hi Mahesh – Thank you for the fantastic review! We’re so glad to hear that PagerDuty has made incident management easier for you and your team, from calling and tracking, to Slack integration, automation, and shift management. It’s great to know the platform is helping you stay responsive and ensure nothing gets missed when an incident occurs.

We also appreciate your note about paid features. To make sure more teams can access advanced capabilities, we recently upgraded our Professional and Business plans to include features like automation, collaboration tools, and rich insights at no extra cost. You can learn more about what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/

Thanks again for being part of the PagerDuty community!

Hi Keshav – Thanks so much for taking the time to leave a review! We really appreciate your feedback and couldn’t agree more: while nobody wants to get paged, it’s essential that alerts are fast, reliable, and actionable when they do happen. We’re glad to hear PagerDuty is helping your team stay on top of incidents, simplify reporting and retrospectives, and integrate seamlessly with your other tools. Thanks again for being part of the PagerDuty community!

Hi Amarsinh – Thanks for taking the time to share your experience! We’re glad to hear that you’re finding PagerDuty’s UI intuitive and that it’s helping streamline incident escalation across levels. It’s great to know the platform is supporting your team’s response workflows.

We appreciate your feedback on the API experience and documentation. That’s definitely something we take seriously, and we’d love to learn more about the specific issues you’re encountering. If you haven’t already, our support team is available to help troubleshoot and get you what you need: https://support.pagerduty.com

Thanks again for being a part of the PagerDuty community. We’re always working to improve, and your feedback helps guide us.

Hi Abhishek – Thanks for the thoughtful review, and we’re so glad to hear PagerDuty is helping your team stay on top of incidents and reduce alert noise with escalation policies!

We also hear you on the concern about add-ons. That’s why we recently upgraded our Professional and Business plans to include more of the advanced capabilities you need—like automation, rich insights, and deeper collaboration tools—at no extra cost. It’s all part of making sure every team has access to the full power of the PagerDuty Operations Cloud.

You can check out what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/

Thanks again for being part of the PagerDuty community!

Hi there – Thank you for the great review! We’re so glad to hear that PagerDuty is helping you centralize incident management and streamline root cause analysis. It’s great to know the service dependency views and Jira integration are making a meaningful impact for your team.

We also appreciate your feedback on AIOps features in the free tier. While some advanced capabilities are reserved for paid plans, we’ve recently expanded access to powerful automation and incident insights across our Professional and Business tiers at no additional cost. You can learn more about what’s included here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/

Thanks again for being part of the PagerDuty community. We’re grateful for the opportunity to support your team!

Hi there – Thanks for the kind words and for sharing your experience! We’re glad to hear that PagerDuty is helping you manage on-call scheduling and incident response with ease. It’s great to know the flexibility and simplicity of the platform are working well for your team—especially during both work hours and off hours.

We appreciate your support and are happy to be part of your incident management toolkit!

Hi there – Thanks for taking the time to share your experience! We’re glad to hear PagerDuty is helping your team manage incidents effectively, especially through integrations with your cloud architecture and monitoring tools like CloudWatch and Sentry.

We also appreciate your feedback on pricing and support. To help address those concerns, we’ve recently upgraded our Professional and Business plans to include more advanced capabilities—like automation, rich insights, and enhanced collaboration tools—at no additional cost. It’s all part of our commitment to delivering more value and helping teams of all sizes get the most from the PagerDuty Operations Cloud.

You can learn more about what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/

Thanks again for being part of the PagerDuty community!