The way that tickets can be log in ordene to provide the best response and organization possible, any enviornment would be thankful of having such a tool Review collected by and hosted on G2.com.

I would say that the introduction to the yser could be a little more friendly however it stills good as is quite easy to understand and manage no thats all Review collected by and hosted on G2.com.

I love that pager duty has several different audible alerts, some of them are hilarious. Since picking up pager duty, I've been able to respond to incident and engage teams more efficiently. Review collected by and hosted on G2.com.

The only thing that I don't like about Pager Duty is that once I resolve an incident I can not re open the same incident if the issue recurs I have to start a new incident which sometimes can cause confusion with stakeholders and users. Review collected by and hosted on G2.com.

PagerDuty consolidates major incidents and escalations. Review collected by and hosted on G2.com.

Reporting capability to create custom reports is a bit limited. Would be beneficial if the admin and/account owner have this capability available. Review collected by and hosted on G2.com.

PagerDuty ensures critical issues are notified to the right person via multiple channels (mobile app, SMS, email) and enables well-defined on-call rotations and escalation policies

integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows

can manage multiple teams, services, and global operations

the mobile app and remote acknowledgement/resolution functionality are called out as strong points Review collected by and hosted on G2.com.

- maybe new AI/automated workflows or automatic post-mortem functionality

- pricing is high relative to perceived value, especially for smaller orgs Review collected by and hosted on G2.com.

What i like best about PagerDuty is how reliable and easy it is for managing on-call alerts. The mobile app is super handy, and the customizable notifications make sure i never miss a critical issue. It integrates well with our tools and just works when it matters most. Review collected by and hosted on G2.com.

Sometimes the alert noise can be overwhelming, especially when multiple systems trigger for the same issue. It takes a bit of effort to fine-tune alerts and avoid unnecessary pages. Also, the UI can feel a little cluttered a times, especially when navigating schedules or incident history. Review collected by and hosted on G2.com.

Quite easy to define services, teams, and schedules, It has integration with many apps, and also supports webhooks making it quite easy to integrate with other monitoring systems.

The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created. Review collected by and hosted on G2.com.

Even though the incident workflows are great they are still limited in terms of functionalities, e.g. I would like incident channels to be archived only after X days. Review collected by and hosted on G2.com.

1 - The services setup is evry easy

2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate.

3 - The incident history helps in documenting the alerts as well

4 - Easy collaboration with Team Review collected by and hosted on G2.com.

The AI feature plan is very expensive in Pagerduty overall the experience is good. Review collected by and hosted on G2.com.

It’s incredibly reliable when it comes to sending real-time alerts for critical issues.

Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.

It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient. Review collected by and hosted on G2.com.

Nothing to mention at all, its an essential software every enterprise should have Review collected by and hosted on G2.com.

PagerDuty provides a variety of options for how you can be alerted. Review collected by and hosted on G2.com.

Creating reports in PagerDuty is limited. You have to reach out to PagerDuty account manager to provide more in depth reports. Review collected by and hosted on G2.com.

I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use. Review collected by and hosted on G2.com.

The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus. Review collected by and hosted on G2.com.