I really appreciate how PagerDuty provides comprehensive visibility and control over our incident management process. Its real-time alerting is both reliable and quick, ensuring that the appropriate team members are notified instantly and without unnecessary distractions. The user-friendly dashboards, efficient on-call scheduling, and smooth integrations with our monitoring tools make it straightforward for teams to work together during incidents. Overall, PagerDuty enables us to respond more quickly, stay organized, and maintain high service uptime with minimal effort. Review collected by and hosted on G2.com.

One thing I dislike about PagerDuty is that the interface can feel a bit overwhelming at times, especially when navigating deeper configuration settings or managing complex on-call schedules. Some customization options also require extra steps, which adds to the learning curve for new users. Additionally, alert noise can build up quickly if not fine-tuned properly, making the initial setup a bit time-consuming. While the platform is powerful, simplifying certain workflows would make the overall experience even better. Review collected by and hosted on G2.com.

Scalability, event orchestration, AIOps, ease of integrations Review collected by and hosted on G2.com.

Enterprise focused pricing, can get expensive Review collected by and hosted on G2.com.

Real-time alerting provides immediate notifications for critical incidents, which helps reduce response times. The escalation policies ensure that if one engineer does not respond, the incident is automatically escalated to the next person, preventing incidents from being overlooked. On-call scheduling is straightforward, making it easy to manage rotation schedules and distribute on-call duties among team members. The integration capability is strong, as it works seamlessly with monitoring tools, ticketing systems, Slack, Teams, and various automation platforms. Incident timeline visibility is excellent, offering a clear view of the sequence of events, including who acknowledged the incident and what actions were taken. This setup helps reduce MTTR, as teams can respond more quickly and in a coordinated manner, leading to less downtime overall. Mobile app support is also available, allowing users to acknowledge and respond to incidents directly from their phones when they are away from their desks. Review collected by and hosted on G2.com.

Alert fatigue can be an issue, as the system sometimes generates an excessive number of alerts, many of which are not critical. This can make it harder to maintain focus and respond with the necessary urgency. Additionally, there is a lot of noise from duplicate or repeated alarms—if thresholds or integrations are not properly configured, the same problem may trigger multiple alerts, which can be distracting. The pressure of being on-call is also significant; during particularly busy periods, the constant stream of notifications can be stressful and negatively affect work-life balance. Configuring escalation chains, routing rules, and service dependencies can be complex, especially for new users, and is not always intuitive. Finally, the alerts themselves sometimes lack sufficient context, so you often have to consult monitoring tools or logs to get the full details, as the PagerDuty notification alone is frequently insufficient for diagnosis. Review collected by and hosted on G2.com.

I like PagerDuty because it ensures critical alerts reach the right people at the right time.

Its on-call scheduling and escalation policies help reduce downtime and respond to incidents quickly. Review collected by and hosted on G2.com.

PagerDuty can feel noisy at times, with too many alerts if rules aren’t tuned properly.

The interface and configuration can also be a bit complex for new users. Review collected by and hosted on G2.com.

I use PagerDuty for note-taking and incident management. I like the ease of use interface, which is user-friendly and makes things relatively simple. Review collected by and hosted on G2.com.

I think the trending of info could be improved. Specifically, it could be better at showing the number of incidents and the length of time. Review collected by and hosted on G2.com.

Serves as a useful application for configuring alerts and monitoring key processes. The ability to set up an on-call rota and define clear escalation policies are great features. Review collected by and hosted on G2.com.

Nothing major for me, but I felt the interface was clunky and it took me a while to get used to the navigation. For a new user, it could be a daunting experience. Review collected by and hosted on G2.com.

I really like PagerDuty's intuitive nature and how easy it is to use. The stability of the platform is impressive to me. The initial setup was quite simple and when compared with other applications, it was definitely easier. Review collected by and hosted on G2.com.

Nothing so far Review collected by and hosted on G2.com.

PagerDuty makes incident alerts fast and reliable. It sends the right notifications at the right time and keeps our team organized. The on-call schedules are easy to manage, and the mobile app helps us respond quickly. It reduces downtime and makes our work smoother. Review collected by and hosted on G2.com.

PagerDuty can feel noisy at times when alerts are not filtered well. Some settings are a bit complex for new users. The pricing is also on the higher side for small teams. Overall, it works well but could be simpler and more cost-friendly. Review collected by and hosted on G2.com.

Ability to handle major incidents process, page to the major incident manager and the necessary stakeholders for immediate actions. This is key for MIM Review collected by and hosted on G2.com.

Integration with multiple tools could be made more easier. Some of the platforms like ServiceNow and Mainframe are easier to integrate with, however some other platforms like dynatrace have room for improvements Review collected by and hosted on G2.com.

The on-call scheduling and the mobile app are the standout features. The scheduling engine is incredibly robust—handling complex rotations, follow-the-sun models, and last-minute overrides is seamless once the logic is set up. The mobile app is equally impressive; it’s intuitive, reliable, and allows for quick triage or acknowledgement of incidents without needing to open a laptop. It really nails the "responder experience" by putting critical actions front and center. Review collected by and hosted on G2.com.

I find the API and Slack integrations to be too rigid. While the Slack integration works well for basic "ack/resolve" actions, it lacks the flexibility to customize the actual alert content or the wording of messages sent to channels. Similarly, the API often feels restricted when trying to build more complex, automated workflows or custom internal tooling. I’d like to see more "hooks" for customization so the integrations can better fit our specific team processes rather than forcing us into a standardized format. Review collected by and hosted on G2.com.