PagerDuty makes incident management much more efficient by sending instant alerts to the right team members. I like its reliable notification system, escalation policies, and on-call scheduling, which help ensure critical issues are addressed quickly. The integration with monitoring tools and collaboration platforms is smooth, and the mobile app allows me to respond to incidents even when I’m away from my desk. Overall, it helps reduce downtime and improves operational efficiency. Review collected by and hosted on G2.com.

If alrts are not configured properly engineers can receive multiple notifications making it harder to to identify critical issue alert tuning is required Review collected by and hosted on G2.com.

Agentic collaboration across the entire event lifecycle, from early signals and event generation through incident management and closure, with options for auto remediation. Review collected by and hosted on G2.com.

In my view, the event correlation capabilities would be better handled by leading ITOM platforms. A number of the features also seem to overlap with what’s already available in established ITSM and ITOM tools like ServiceNow, Ivanti, and BMC, which makes the differentiation feel limited. Review collected by and hosted on G2.com.

I like the bypass feature in PagerDuty, especially since it ensures that even if the phone is on Do Not Disturb or silent, it still pages out. It also offers multiple ways to reach out, which I find very useful. Additionally, the initial setup of PagerDuty was pretty straightforward. Review collected by and hosted on G2.com.

It would be nice to be able to acknowledge the pager via voice command without ever touching the phone. Review collected by and hosted on G2.com.

It helps reduce downtime and makes on-call scheduling easy. I also like being able to add escalation chains, which is especially useful for 24/7 operations. It includes helpful features such as on-call alerts and on-call rotations. Review collected by and hosted on G2.com.

Costs can increase significantly as your team grows and you need more advanced features. Enterprise plans may feel expensive for smaller companies, and the initial integration and setup can be complex. Review collected by and hosted on G2.com.

Maintenance of onCall schedule. Incident management is also a good capability. Scheduling onCall schedules with overrides in case of emergency absence of primary, secondary or tertiary etc. Review collected by and hosted on G2.com.

I wish it integrated with internal HR systems for things like time off and PTO. Right now, if someone who is on call takes sick leave, PagerDuty has to be updated separately. Review collected by and hosted on G2.com.

I don’t have to constantly check my email anymore to make sure I’m not missing any notifications. Review collected by and hosted on G2.com.

The queue functionality could support more advanced automations to ensure the right people are notified during a workflow incident. Review collected by and hosted on G2.com.

I like that PagerDuty is easy, quick, and fast, and it's very, very easy to use. I really love the interactive filters, which help me build things and achieve actual results more easily. The initial setup was very easy and friendly, with great instructions, and the user interface is very simple. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like using PagerDuty for its reliability, as it ensures that we don't miss major critical issues. I use it mainly for on-call schedules and catching alerts when things go wrong in the infrastructure. I find the AIOps and noise reduction features valuable. The setup was pretty simple, which I appreciated. Review collected by and hosted on G2.com.

I find PagerDuty can get expensive over time. Review collected by and hosted on G2.com.

The efficiency of automation that was implemented in the daily processes our company saw fit the use in an way of increasing productivity and ensuring the bottomline. Review collected by and hosted on G2.com.

I didn't like to cost for the product as well as a seemingly outdated interface which caused some alert fatigue resorting in loss of data and cleints. Review collected by and hosted on G2.com.

What I like best about PagerDuty is its ability to quickly notify the right people during incidents, streamline response efforts, and improve visibility into system issues, helping teams resolve problems faster and minimize downtime. Review collected by and hosted on G2.com.

PagerDuty can sometimes feel overly complex to configure and manage, especially for smaller teams. The volume of notifications can also contribute to alert fatigue if escalation policies and alert rules are not carefully tuned. Review collected by and hosted on G2.com.