1.Our infrastructure foor print caters across AWS, Datadog, New Relic, and other tools. We used to have trouble monitoring all the application under different dashboards and with teams across th globe, this used to be very challenging.

2.PagerDuty has seamless integration with all the above services including Teams and Slack channels, enabled us a single point of source monitoring(dashboards) and response(its auomtaion capabilities) across 40+ accounts and 50+ microservices.

3.Its automated and priority-based notifications (emails, calls, messages) and dynamic on-call scheduling capabilities giving the option to notify the the right teams based on the service and ensure response instantly (Acknowledging via Phone call, message & email), reducing MTTR for critical services. All this can be done via Mobile App is an added advantage.

4.Its Built-in options for conference bridges for each service, configuring issue resolution guides, automation (Rundeck) to run primary health checks, service graphs enable global teams to troubleshoot together in real time, ensuring business continuity 24/7 which is priority for our business every single day.

5.Dashboards provide leadership with a clear view of service health, issue trends, and performance metrics, driving informed decisions and proactive improvements.

6. Learnign wise, Pagerduty university has lof of content to learn and certify. I have done Pagerduty Incident Responder course a7 certification for free. Review collected by and hosted on G2.com.

Automation tasks can be challenging sometimes, since we need to provide some manual input for certain services and thats how our design is.

While alerting is highly commendable, it often triggers too many notifications based on false alerts. We should have some solution in place to limit in certain amount of time. It all needs to be closed manually more often.

I really miss "Quick templates" feature where most of the toold provide. Since we need to configure everything from scratch, it does took us a lot of time (for new teams it will be challending). We should have something like starter kit to get going from Day-1. Review collected by and hosted on G2.com.

PagerDuty is essential for notifying about the health status of elements and quickly alerting a person for action. I like that PagerDuty is easy to understand and that it allows for better elaboration of links between systems to understand impacts. Anomalies are directly sent to the responsible person, which avoids unnecessary exchanges between various people. Setting up PagerDuty is easy and well-guided, with concepts that are easy to integrate. Review collected by and hosted on G2.com.

The tool is super easy to use. A simple operator can manage the page calls. Review collected by and hosted on G2.com.

It has a reliable alerting system and strong on-call management. We receive call, email, and message notifications, which helps ensure we don’t miss important alerts. Review collected by and hosted on G2.com.

It has a complex setup, and I sometimes get confused when configuring alert routing and escalation policies, which can make it hard to set up correctly. It also takes time to fully optimize. Review collected by and hosted on G2.com.

I use PagerDuty in my day-to-day incident handling work. I appreciate how it brings cross-team engagements without any direct contact with the stakeholders of an incident. The monthly or weekly metrics on the number of incidents are great, and I find the initial setup to be easy. Review collected by and hosted on G2.com.

I find the searching space for an incident number not that visibly great on PagerDuty. It's a bit of a challenge to locate the search space on the green and white colored page. Review collected by and hosted on G2.com.

What really stands out is its unmatched reliability and sophisticated incident orchestration. The platform is incredibly effective at cutting through alert noise with AIOps, so our team is only paged for high-priority, actionable incidents. The on-call scheduling and escalation policies are also very robust, which gives us full confidence that critical issues won’t go unacknowledged. Review collected by and hosted on G2.com.

To be honest, what I dislike most is the pricing structure, which can get quite expensive as you scale your team or add more advanced features. The initial configuration and setup can also feel a bit overwhelming; there are so many options and integrations that the learning curve for a new administrator is steeper than I expected. On top of that, the mobile app notifications can sometimes be a little too aggressive if you haven’t fine-tuned your alert rules perfectly. Review collected by and hosted on G2.com.

The best about PagerDuty is its realtime alerting and incident mechanisms. The great thing is its automated incident reponse workbook and its automation mechanisms Review collected by and hosted on G2.com.

If the configuration is not done properly then we may end up in getting false positive or true negative alerts and that will cause confusion. The pagerduty customizations are very limited Review collected by and hosted on G2.com.

Reliable alerting

PagerDuty excels at getting the right alerts to the right people quickly through multiple channels like mobile app, phone, SMS, and email, which is crucial for reducing MTTR in production environments. Users consistently highlight that alerts are timely, granular, and dependable, which helps avoid missed incidents and supports 24x7 operations.​

On‑call scheduling and escalations

The on‑call management features make it easy to build fair rotations, escalation policies, and handoffs without manual spreadsheets or ad‑hoc processes. This structure improves accountability, prevents burnout, and ensures someone is always available to respond, which is especially valuable for global or follow‑the‑sun teams.​

Integrations and workflow automation

PagerDuty integrates with most major monitoring, logging, and ITSM tools, turning raw alerts into actionable incidents and routing them automatically. Automation capabilities (including AI-driven and runbook automation) can trigger diagnostics, remediation steps, and collaboration workflows, cutting noise and speeding up resolution.​

Collaboration and visibility

Incident dashboards, status updates, and post‑incident features give teams and stakeholders a shared view of what is happening during outages. This improves coordination across SRE, infrastructure, app teams, and management, and makes it easier to learn from incidents and improve reliability over time. Review collected by and hosted on G2.com.

PagerDuty's most common drawbacks include high pricing, a clunky user interface, and alert overload during incidents.​

UI and usability issues

The interface is often called unintuitive, overwhelming for schedule overrides, rotations, and configs, with extra steps for simple tasks like editing overrides (requiring delete/recreate). Mobile app notifications nag about settings, and setup complexity adds a steep learning curve, especially for non-experts managing on-call.​

Alert noise and reliability

Multiple rapid alerts can overwhelm phones with repeated calls, preventing acknowledgment and escalating stress during outages. While upstream monitoring fixes help, PagerDuty's lack of built-in noise reduction in lower tiers contributes to fatigue and morale hits for on-call staff Review collected by and hosted on G2.com.

Integration with the PagerDuty API is seamless and straightforward. The mobile apps are very easy to use and navigate, and I really loved the user interface. Automation in incident management also feels streamlined, which makes the overall workflow smoother. Review collected by and hosted on G2.com.

It’s still expensive to maintain the licenses and the product overall. Product support could be better as well. PagerDuty should also focus on expanding the talent pool, since there aren’t many experts readily available. Review collected by and hosted on G2.com.

The integration with almost all the major enterprise application is the major highlight of this application, so you can enable alerting for anything and everything in the organisation. Review collected by and hosted on G2.com.

The pricing can be one of the things that you won't like if you have a huge enterprise and you have a use case to enable alerting and integration with the majority of the end devices. Review collected by and hosted on G2.com.

PagerDuty helps teams respond to incidents quickly and improves communication during critical issues. The alerting and escalation features are very useful and easy to manage. Review collected by and hosted on G2.com.

The initial setup and configuration can be a bit confusing for first-time users. Some advanced features also take time to learn properly and The UI can feel slightly complicated for beginners, and notification settings may take some time to configure correctly. Review collected by and hosted on G2.com.