Not much really Review collected by and hosted on G2.com.

I don't like PagerDuty that much. The billing is misleading and expensive. The UI makes it seem like the seats are auto-allocated and you can't decrease the number easily. But it turns out they keep charging you for a high number of seats, and you need to contact human support to reduce the seats, which feels like a scam. Plus, it's hard to find things, and everything feels old. Review collected by and hosted on G2.com.

What I like best about PagerDuty is its reliable alerting and escalation capabilities. It helps ensure the right people are notified quickly during incidents, reducing response times and improving operational visibility. The mobile app, integrations with other tools, and customizable on-call schedules make it easier to manage incidents efficiently across teams. Review collected by and hosted on G2.com.

One area for improvement is the user interface, which can feel complex when configuring advanced workflows, escalation policies, and integrations. New users may face a learning curve, and some reporting and analytics features could be more intuitive and customizable. Review collected by and hosted on G2.com.

Versatile and robust product, available both online or with a mobile app.

Multiple alerting and escalation options available, covering most requirements. Review collected by and hosted on G2.com.

Maybe some design flaws on the Incidents view making the sorting a bit less straightforward in some cases. Some inactive/unlicensed options seem to be cluttering the menus. Review collected by and hosted on G2.com.

I find PagerDuty's reliability to be world-class, providing a technically superior tool for managing on-call rotations and incident response for our engineering team. The multi-channel alerting is flawless, and the Slack and Kubernetes integrations are seamless, which are crucial for ensuring high availability of our SaaS platform. It effectively solves the critical problem of alert fatigue by ensuring major incidents in our cloud infrastructure are routed to the right engineer immediately. Review collected by and hosted on G2.com.

I'm really frustrated with PagerDuty's billing support. It's extremely slow, and responses take over a week. Fixing invoice errors like missing tax IDs is a major struggle, which is a big problem. Despite PagerDuty being about 'urgent response,' their customer service is sluggish, and that's overshadowing its technical value. We need a partner that responds to business issues as quickly as their software responds to incidents. The billing and account setup process has been a nightmare due to this lack of support. Review collected by and hosted on G2.com.

I like how PagerDuty helps me avoid missing critical alerts by making incident response organized and quickly notifying the right on-call person. It makes alerting simple and reliable and tracks and escalates issues when needed. I appreciate that I don't have to check multiple places for alerts; PagerDuty clearly shows who is responsible and sends alerts fast. This saves time and helps the team react quickly before an issue becomes big in my role. Review collected by and hosted on G2.com.

Maybe the initial setup like creating schedules, escalation policies and integrations are a little confusing at first. Review collected by and hosted on G2.com.

I appreciate PagerDuty's cleaner way and faster alerting system which makes it easy to track all the different issues I'm currently working on. It's very easy to acknowledge issues, and the system provides a faster resolution when anything happens within the production environment. I also like how it triggers alerts on my mobile and reaches people very fast, making it highly efficient for managing incidents. Review collected by and hosted on G2.com.

There's an issue with the configuration where alerting is limited to just the particular on-call person, but there should be a way to trigger alerts to more people. Review collected by and hosted on G2.com.

I use PagerDuty for incident management and alerting, and I appreciate its speed and reliability. I receive alerts quickly and reliably, whether to my phone or through the app, and we have not had any missed alerts. It's also great that it can be incorporated with multiple delivery methods. PagerDuty helps centralize the alerting for the various monitoring and management tools used in our support environment. Review collected by and hosted on G2.com.

The interface is a little complex and took some time to get comfortable with it and feel like I controlled the software. The setup wasn't terrible but took some time as the application packs a lot into itself, which made the setup harder and took longer than expected. Review collected by and hosted on G2.com.

you find all the possible ways to get notified either it is slack, whatsapp, message, email or phone. It gives you best insigts on MRR or MTRR, you can tack issues and take steps. Review collected by and hosted on G2.com.

it doesn't have any agentic capability & it doen't allow to create custom dashboards, identify noise on basic version. if someone don't want to upgrade pagerduty AI, it should allow for DIY for those use cases, i short words less flexible Review collected by and hosted on G2.com.

I like the wide range of integrations available with PagerDuty, including Email, APIs, Azure, AWS, and various SIEM and SOAR solutions. These integrations make it really easy to centrally manage and operationalize alerting and incident management by bringing together different tools and platforms into a single pane of glass. The setup process for services, teams, and integrations is straightforward and easy, and I appreciate that it can automatically manage and rotate the on-call schedule for teams, although sometimes it requires a bit of modification based on users' unavailability. Review collected by and hosted on G2.com.

The recently released PagerDuty AI feature is not up to the mark and needs constant inputs and enhancements. Review collected by and hosted on G2.com.

I like PagerDuty's reliable alerting, which ensures that critical issues are escalated to the right team quickly. The on-call schedules are easy to manage, and the fast incident escalation greatly helps reduce response times and improve team coordination. I also appreciate its seamless integration with other tools and how the mobile app makes it easy to respond to incidents from anywhere. Review collected by and hosted on G2.com.

I find the initial setup and configuration complex, and I think the pricing is high for small teams. I would also welcome more customizable reporting and a simpler interface for managing advanced configurations. Review collected by and hosted on G2.com.