--- title: PagerDuty Reviews meta\_title: 'PagerDuty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 972 reviews by the users' company size, role or industry to find out how PagerDuty works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 972 scale: '5' date\_modified: '2026-08-10' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PagerDuty Reviews & Product Details Visit Website PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial * * * Product Website PagerDuty Seller [PagerDuty](https://www.g2.com/sellers/pagerduty) Discussions [PagerDuty Community](https://www.g2.com/products/pagerduty/discuss) Languages Supported German, English, French, Japanese, Spanish Solution Type All-in-One Show More ## Pricing Pricing provided by PagerDuty. ### Free Free Trial 5 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/pagerduty/pricing) ## PagerDuty Integrations (82) What do users say about integrations? 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R.") DR Dhanush R. Customer Success Engineer Mid-Market (51-1000 emp.) 6/20/2024 "PagerDuty Review: Enhancing Efficiency in Incident Respons" 4.5/5 What do you like best about PagerDuty? I did work in integrating alert system to pagerduty, hence these are the few positive pointers, I noted. a. PagerDuty has a real time alerting system. b. Intimation over phone as message and phone call. c. Simple interface, yet robust feature. Review collected by and hosted on G2.com. What do you dislike about PagerDuty? I did not see any major negatives with PagerDuty, however the cost compare to other compitetors is at the higher number. Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? It is really helpful in intimating the persona who in on-call for that day, best thing is we can easily configure the persona, who is assigned for the support. In this way, it easily helps in seamless monitoring. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Andrea Maie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea Maie R.") AR Andrea Maie R. Chargeback Associate Mid-Market (51-1000 emp.) 12/6/2023 "Helpful tool for incident management, scheduling and notifications" 4.5/5 What do you like best about PagerDuty? PagerDuty's standout feature is its incident management. When something goes wrong, like a system glitch or a server hiccup, PagerDuty steps in to alert the right people fast. It's like a superhero for your team's response efforts. What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems. Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly. Review collected by and hosted on G2.com. What do you dislike about PagerDuty? For new users, especially those who are not tech-savvy, the interface is kind of confusing. My Team Leader had to walk me through how to set it up and use it. Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? PagerDuty swoops in to tackle a bunch of problems that teams face in keeping their systems running smoothly. Here are a few headaches it helps solve: Alert Chaos, Response Time Lag, Unclear Incident Management Review collected by and hosted on G2.com. Show More 12/22/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite DS Devraj S. Mid-Market (51-1000 emp.) 1/7/2024 "Pagerduty: The Great Operation Manager" 5/5 What do you like best about PagerDuty? PagerDuty has a agreat user interface and has a great experience as majorly helps in identifying problems and sorting them out hassle free. It helps us out in great ways to achieve and accomplish the task with its great automated features . Review collected by and hosted on G2.com. What do you dislike about PagerDuty? PagerDuty is a great software for organisations it can be challenging for new user to use but it is easy to access it one you get used to it.Pagerduty's integration feature can be improved a little bit so that it becomes easy to integrate . Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? PagerDuty is solving N number of problems for as it has great automated features and it saves manpower its just a great software which get integrated to the software and solves the operations tasks easily as incident management by checking out onto all problems and giving the input about oppurtunities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GY Gabriel Y. Computer Systems Administrator Information Technology and Services Small-Business (50 or fewer emp.) 11/29/2023 "Imagine and exercise better work automations with PagerDuty." 4.5/5 What do you like best about PagerDuty? It has been such a fantastic experience using PagerDuty to optimize our work by automating our tasks. It has an easy to interact with interface which makes it easy to use for us to use it. We had a smooth experience when getting started with PagerDuty. The customer support team walked with us through the entire journey which made it easy and quick for us to implement and start using. PagerDuty has been so effective for us and thats why we always use it anytime we need to automate our tasks. PagerDuty offers a range of integrations with other products and this helped us connect it with other products that we use to perform our duties. Review collected by and hosted on G2.com. What do you dislike about PagerDuty? There was no much strain for us to get it off the hook with PagerDuty. Everything has been going on so well and smoothly and we have never had any troubles with any of the PagerDuty features. Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? PagerDuty has been giving us a very productive platform for optimizing our work through deployment of automation workflows. This automations allows us to get our work done with little human intervention while also maintaining high accuracy levels on the work output. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MS Masum S. Small-Business (50 or fewer emp.) 11/27/2023 "Alerts and incident resolution in record time" 4.5/5 What do you like best about PagerDuty? Pagerduty is very capable, the interface is very complete and easy to understand for less skilled users, the dashboard allows you to visualize the incidents that are occurring by IP, it also allows you to observe the issues resolved, the configuration for network monitoring is very easy to perform, and I find that the analysis is robust and give a good accuracy on the problems that the core network is facing, I can order analysts by teams to take care of all the problems. The implementation was secure we had no problems for installation, I also like that it adds multiple types of alerts, in fact, you can also perform an audit of all incidents that happen and perform a good analysis for resolutions, it is a great task and security manager, and you can monitor the user's entire network from a secure space, all analytics are real time and do not require cumbersome configuration. Review collected by and hosted on G2.com. What do you dislike about PagerDuty? We have very few integrations so far I think the most stable is the one we have done with ServiceNow products for the IT area, the integration with Jira is not a good complement, the prices are not as economical as I would like, but I think they adapt well to the needs required by a company. I would like an update in the user interface, perhaps something more attractive, the analysis despite being very detailed I think we should work more on the reports to make them more accurate. I also require that hey work better on the Android applications, I did not feel very comfortable using it. Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? Since we implemented the software, as alerts allow us to better schedule and collect all the incidents in our organization. We organize the teams and take care of all the problems that occur, we also perform a management of tickets per user and reports of service provided. With PagerDuty we have managed to manage all incidents in an organized and effective way, it is also an infallible tool for network monitoring, we configure multiple alerts, and it has and allowed us to manage all our IT services with great efficiency and wisdom, data visualization and event logs for the IT area is another of the many services that we like the software is much cheaper than the competition and is well suited to our small business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ME Mike E. Enterprise (\> 1000 emp.) 1/7/2024 "Notify Team members" 5/5 What do you like best about PagerDuty? we use pagerduty when we need to notify the team about anything important we trigger a incident so that every member of the team can be notifies about the issue. It has all the features such as it can be used for both call and send sms. It has great integration support as well we have integrated aws with pagerduty for better response. Its really easy to use and can be easily implemented with your current system. Review collected by and hosted on G2.com. What do you dislike about PagerDuty? The reports are bit of a mess they dont show everything in detail which can be a bit of a issue. Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? We can connect with all the team members and can easily let them know about the issues with the system. It has helped us better collaborate with our teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller VK Vasit K. Mid-Market (51-1000 emp.) 11/20/2023 "With multiple attractive integrations and reliable ecosystem, I highly recommend PagerDuty." 4.5/5 What do you like best about PagerDuty? Pagerduty becomes important when integrating with Slack, notifications arrive in minutes you can be in the comfort of your thing and still receive without problem. Installation, progressive use and configuration are simple, there is no other word to describe it. The alerts are also set up without protocols, and they always give detailed steps to take so. I must also say that the programming for the guards is one of the best that the program has, achieving good responses to incidents that may arise, unlike other programs that make complicated scales everything becomes simple with the implementation of Pagerduty. The learning is automatic and can be done in sets, taking up again the interface is very intuitive, you can navigate it and basically understand all the options that are presented inside. Review collected by and hosted on G2.com. What do you dislike about PagerDuty? I have had very few problems with the service, I consider that there are no errors in its implementation and that its use brings many benefits to our organization, however, the price of each license greatly increases the operating cost, the support service at the beginning is very aware of all user tasks, then many times does not answer requests, some problems we have experienced take time to be solved because the technical support takes time for solutions, applications for phones are far from what we can see on computer, they lack customization and need improvements. Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? We always have staff on duty in the company, and we saw the need for a tool that would provide specific solutions PagerDuty notifies any anomaly, the guards became more effective, we are software developers, applications, and PagerDuty was another success in our portfolio of tools to provide better service to all our users. Currently, the software is in charge of equipment management, incident resolution within the technical department, in fact, it always provides us with important alerts and is programmed 24 hours a day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Juan Felipe B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Felipe B.") JB Juan Felipe B. Senior Cloud Software Engineer Industrial Automation Mid-Market (51-1000 emp.) 11/13/2023 "PagerDuty Excellence: Transforming Support Operations with Automation" 5/5 What do you like best about PagerDuty? PagerDuty stands out as a premier incident management and automation platform, and has managed to revolutionize our support area in a very short time. Its solid functions have allowed us to have rapid detection, response and resolution of both critical and lower priority incidents. Using features such as its customizable alerts, its multiple integrations with different platforms and its efficient on-call scheduling, PagerDuty has achieved the automation of our support environment and has reduced our manual efforts. Its easy-to-use interface and mobile accessibility have made PagerDuty an invaluable tool for us, improving efficiency in our support operations Review collected by and hosted on G2.com. What do you dislike about PagerDuty? While PagerDuty is an excellent automation and incident management platform, an opportunity for improvement lies in improving the integration with Microsoft Teams, fostering a more fluid collaboration and communication experience for users. Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? PagerDuty efficiently addresses our critical business problems by streamlining incident management, reducing response times, and enhancing overall operational resilience, ensuring uninterrupted service and customer satisfaction Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sagar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar S.") SS Sagar S. SDE Mid-Market (51-1000 emp.) 11/6/2023 "Send your alerts anywhere with pagerduty" 4.5/5 What do you like best about PagerDuty? Pagerduty is one of hte most popular tool in the idustury for altering. It will help you to send alerts anywehre you want. If you wnat to attach someone's phone number, email or want to show alert on the slack channel pagerduty got you covered. Also if you follow on calls, pagerduty can manage that too. You can put the schedule and team members altering destination and pagerduty will itself change the oncall person as per schedule and start alerting. Review collected by and hosted on G2.com. What do you dislike about PagerDuty? While pagerduty is an amazing tool, it hard to learn and it's interface is not that intutive and easy to use. Beginners might feel confused working on it for the first time. They might have to wirte their own policy and that have a steep learning curve. Also pagerduty is fairly expensive tool. Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? Pagerduty helps us to react actively to downtime and make sure that we address the issue before our customers. It helps us to stay ahead and alerts to different channels helps to maintain flexibility that even if slack or teams notifications are off, concerned person will get email and a phone call too and that makes it extremly important. It makes us near to perfect. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/5/2024 "Review of Pagerduty" 4/5 What do you like best about PagerDuty? You can reach all the team members with pagerduty. it gave us affirmation that our work will be done without any issues. the best part is it can be used on mobile as well. It does its job of Incident management very well. It is very reliable as well. Its integration and implementation is also really easy. Review collected by and hosted on G2.com. What do you dislike about PagerDuty? Ui is a bit of a let down its a fantastic application with all the features. It can be used anywhere for any incidents. Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? Its a SaaS bases system meant for incident response. incident management is really on this. we integrate with slack and jira and its seamless as well. It can be easily configured according to your usage. Review collected by and hosted on G2.com. Show More 1/11/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about PagerDuty? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about PagerDuty ](https://www.g2.com/products/pagerduty/discussions/new) SG Subhash Gubba • Last activity almost 6 years ago How can we do better? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32897-how-can-we-do-better) ![JJ T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JJ T.") JT JJ Tang • Last activity almost 2 years ago PagerDuty vs. Rootly | #1 Alternative 2 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/pagerduty-vs-rootly-1-alternative) [ View all Discussions ](https://www.g2.com/products/pagerduty/discuss) ## Pricing Options Pricing provided by PagerDuty. ### Free Free Trial 5 Users Per Month ### Professional $21.00 5 Users Per Month ### Business $41.00 50 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/pagerduty/pricing) PagerDuty Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-pagerduty) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_75612f6f59f8fd888f1e80113be4a326/xmatters.jpg "Product Avatar Image") xMatters 4.5/5(786) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-splunk-on-call) ##### ##### PagerDuty Features Automation Scalability Intelligent Automation Administration Administration Console Workflow Management IT Issue Identification Functionality Job Scheduling Integrations Monitoring Constant Monitoring Timely Alerts TIcket Accuracy [ View More Features ](https://www.g2.com/products/pagerduty/features) ## Top-Rated Alternatives [ ![Dynatrace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynatrace") Dynatrace 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews) [ ![SolarWinds IT Incident Response (Squadcast)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds IT Incident Response (Squadcast)") SolarWinds IT Incident Response (Squadcast) 4.4/5(310) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) [ ![Better Stack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Better Stack") Better Stack 4.8/5(339) ](https://www.g2.com/products/better-stack/reviews) [ View All Alternatives ](https://www.g2.com/products/pagerduty/competitors/alternatives) ##### Categories on G2 [ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) [ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting)[AIOps Platforms](https://www.g2.com/categories/aiops-platforms)[AI SRE Tools](https://www.g2.com/categories/ai-sre-tools)[Workload Automation](https://www.g2.com/categories/workload-automation)[Runbook Automation](https://www.g2.com/categories/runbook-automation) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best AI writing tool for company blogs?](https://www.g2.com/discussions/what-is-the-best-ai-writing-tool-for-company-blogs)[Leading software for digital asset management in the tech industry](https://www.g2.com/discussions/leading-software-for-digital-asset-management-in-the-tech-industry)[Which feature flag platforms avoid confusing UX when navigating different environments or flag relationships?](https://www.g2.com/discussions/which-feature-flag-platforms-avoid-confusing-ux-when-navigating-different-environments-or-flag-relationships) [Which records management systems automate document redaction while maintaining complete audit trails?](https://www.g2.com/discussions/which-records-management-systems-automate-document-redaction-while-maintaining-complete-audit-trails)[Which financial aid software integrates with school information systems and streamlines award letter distribution to families?](https://www.g2.com/discussions/which-financial-aid-software-integrates-with-school-information-systems-and-streamlines-award-letter-distribution-to-families)[Pros and Cons Details](https://www.g2.com/products/pagerduty/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)