--- title: PagerDuty Reviews meta_title: 'PagerDuty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 972 reviews by the users' company size, role or industry to find out how PagerDuty works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 972 scale: '5' date_modified: '2026-08-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 972 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. (19 reviews) - Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. (17 reviews) - Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. (15 reviews) - Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. (12 reviews) - Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. (8 reviews) - Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. (7 reviews) - Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. (7 reviews) - Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. Tool that sends precise alerts for immediate action. **Rating:** 3.0/5.0 stars **Reviewed by:** Anya M. | Social Media Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about PagerDuty?** Using PagerDuty gives me great satisfaction as I experience its ability to improve operational visibility and real-time collaboration. I am fascinated by the ease with which it optimizes communication between teams, allowing a proactive response to any unforeseen situation. **What do you dislike about PagerDuty?** At times, I feel like PagerDuty's customization could be more intuitive. Setting up alerts and adapting them to the specific needs of your team can be a somewhat complex process. However, once adjusted, the program demonstrates its effectiveness in incident management remarkably. **What problems is PagerDuty solving and how is that benefiting you?** With PagerDuty, I have efficiently addressed challenges such as early identification of infrastructure issues and optimizing alert management. Benefits include improved decision-making, greater operational visibility and a substantial reduction in the impact of incidents, thereby supporting the stability and effectiveness of our operations. ### 2. Ok experience, could be more user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Music | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about PagerDuty?** The software is good, and integrations are good. But it's just one more product that I have to deal with. It's good for looking at things at a high view though, and it's as good as your data is. **What do you dislike about PagerDuty?** Too time consuming inputting all the data. But good when effort is put in. The problem is, most people don't put the effort, including myself. I wonder if there's a way we can streamline it more. **What problems is PagerDuty solving and how is that benefiting you?** It's helping us solve incident management issues, or rather tracking them, and using them to show trends in the types of issues we're facing on the daily. It's not a bad too for this. **Official Response from Amanda MacLeod:** > Hey there- thanks for your feedback. I am excited to share with you that we just released major updates to the UI/UX across our IR Bot and an updated onboarding flow with a sandbox environment in our incident analysis platform! You can read more about it in the blog post. If you haven't checked it out yet, I encourage you to explore Narrative Builder on the analysis side. Narrative Builder is like a Turbo Tax for building your incident timelines, guiding users through the parts and automating the process. We've found customers have gone from spending hours and days on building timelines to 20 minutes to an hour to build with Narrative Builder! Please let us know if we can do anything else in the meantime to make Jeli a 5-star experience for you! ### 3. 24 * 7 Monitoring tool **Rating:** 3.0/5.0 stars **Reviewed by:** Piyush M. | engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about PagerDuty?** Its way of sending alerts is from various methods like calls, mail and messages, ensuring alerts aren't missed. Its way of alert incident management is one of the best. **What do you dislike about PagerDuty?** Not so much customisable interaction with JIRA. You have to keep an alert id to get alert history. **What problems is PagerDuty solving and how is that benefiting you?** To auto-assign the alerts to the respective on-call person. Manage any incident timely, which helps system availability. ### 4. Used widely **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about PagerDuty?** Use for incident reporting and response here. Nice UI **What do you dislike about PagerDuty?** Nothing too much to particularly dislike about it **What problems is PagerDuty solving and how is that benefiting you?** place to respond to incidents and keep records **Official Response from Amanda MacLeod:** > Hi there! We're glad to hear you are so happy with our end-to-end incident management platform. We also just released updates to our UI across the incident response bot and the Jeli.io platform! Take a look! Please let us know if there is anything we can do to help make your Jeli.io experience 5 stars! ### 5. PagerDuty for alert if service has downtime **Rating:** 2.5/5.0 stars **Reviewed by:** Avanish T. | Senior Software Developer Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about PagerDuty?** Things that I like about PagerDuty are as follows: - They way we can connect our applications and services. - Easily integrate other applications in PagerDuty to raise alerts. - Easily to create an account. - Admin can easily switch members based on need and availability. - The way they send alerts by email as well as by call, which can quickly help you to react. - Multiple levels for support handling of the level 1 member don't acknowledge the alert will be sent to another level and so on. - Easily configure alerts to members based on the time and region. Like if we have team members splitted in US and India, I can configure alerts based on the time the teams can look into it and solve them. **What do you dislike about PagerDuty?** There are very few things that I don't like about PagerDuty, which are as follows: - It is not easy to acknowledge the alert. - Sometimes, call messages are not so evident in the call. - The system voice in the call is not so easy to understand. **Recommendations to others considering PagerDuty:** Yes, I will like to recommend PagerDuty to my past organization that I had worked in also to my friends who can use it in their organization. **What problems is PagerDuty solving and how is that benefiting you?** We primarily use PageDuty to raise alerts for our projects and microservices. We use various other applications that tracklogs for us, and then those applications are integrated into PagerDuty to raise alerts with calls or emails. ### 6. Promising, but frustrating **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about PagerDuty?** The general idea. The promise of workflow automation and decentralising/removing of silos. The ability to write java plugins to do specific things like custom steps and notifications is very useful. Adhoc executions and the somewhat generalised job options UI (with cascading options values) is very useful, but could be improved. **What do you dislike about PagerDuty?** It's slow both in the UI and in the server, and overall frustratingly buggy. Rundeck team recently closed all outstanding issues on GitHub irrespective as to whether or not they have been fixed (mostly not), suggesting upgrading to the latest version. However, every upgrade is a roller coaster of regressions and new frustrating problems, undocumented mandatory upgrade steps. On the feature side, the lack of conditional statements for steps is frustrating (the Pro feature for this is IMO unusably complex and a massive maintenance trap), and the ability to store and use data generated by steps is frustratingly limited. Complex workflows need powerful tools, and rundeck struggles with complex workflows, workflow recovery and accurately reporting the reason for failures. **Recommendations to others considering PagerDuty:** If you have complex workflows, it might not be for you. For relatively simple stuff and with lower-skilled teams creating jobs from a UI - it's probably a good fit. Rundeck can be powerful and it can present a simple UI to a complex problem. You can very quickly get it to do tasks in a fairly intuitive way, but when it gets complex, it becomes unintuitive and difficult. **What problems is PagerDuty solving and how is that benefiting you?** We use rundeck to orchestrate deployment of huge proprietary financial trading software, from development systems through to (increasingly) production. Though of course, most of the complexity is in the scripts/tools themselves, and we have had to build UI and infrastructure around rundeck to make this feasible. ### 7. Powerful automation and control **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** Rundeck has a super clean interface allowing us to get the work done we need without getting in the way. We were able to get things setup and running with very little effort on the part of our small team. As a startup this was invaluable to us, we rarely run into a product that is as easy to use as Rundeck. We truly believe that using Rundeck will allow our small operations team to handle the growing number of tasks ahead of them as our startup grows and moves towards a production launch! Thank you Rundeck. **What do you dislike about PagerDuty?** Nothing comes to mind at this point, we will reach out to support if we have questions or suggestions on how to make the product better going forward. **Recommendations to others considering PagerDuty:** If you think your pile of scripts and home grown systems are working well, please give Rundeck a try. You will be amazed at what you were missing in automation and process that can streamline your business and day to day tasks. **What problems is PagerDuty solving and how is that benefiting you?** Rundeck has allowed us to automate processes which we taking us far too much time. We found more and more places to automate once we got started setting things up. Our ops team was spending so much time running manual processes and trying to document how everything was supposed to work, we can not believe how we used to do things. ### 8. Uneven experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2020 **What do you like best about PagerDuty?** Centralization for alerting and escalation policies **What do you dislike about PagerDuty?** Not possible to deduplicate alerts in order to avoid same notification twice and have a history **Recommendations to others considering PagerDuty:** Not very expensive for small teams so just lost some time, but can help in some case. Waiting for more features keeping at low cost for small teams like us. **What problems is PagerDuty solving and how is that benefiting you?** Escalation policy and alerting with sms / mail etc... ### 9. Rundeck Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about PagerDuty?** Features like running Ad-hoc commands, centralised management for scheduled jobs and logging user activity are making life easy. Integrations with Slack, Jira, Ansible are useful. **What do you dislike about PagerDuty?** Scaling is big issue as need to always go for the vertical scaling. No guide to tune it and plan the capacity for job scheduling and debugging/troubleshooting issue is really difficult. **What problems is PagerDuty solving and how is that benefiting you?** Centralised Scheduling of cron jobs and error handling. Enabling users to execute adhoc commands and compare the output from different instances. Also helps in auditing user activity on multiple stack of servers. ### 10. Good but can be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about PagerDuty?** UI is clear and user friendly Easy to administrate **What do you dislike about PagerDuty?** Cannot share elements between project No global monitoring **What problems is PagerDuty solving and how is that benefiting you?** Continuous deployment automation each day for testing teams ### 11. Overall not bad **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** It works as intended, sends messages and calls until it gets a response. The escalation strategy works and while it isn't the clearest web UI, it is possible to see a dashboard view. **What do you dislike about PagerDuty?** The web UI can be confusing, and it alerts on recovery messages from our monitoring too (which may be an implementation issue more than a product one). The only other issue we had was setting up a user to be the financial person who owns the credit card info etc - that cannot be done via the web, it needs to be a phone call. For a company of its size, I would have expected a proper role for that. **Recommendations to others considering PagerDuty:** It works, it calls, messages etc. We have not used it beyond that functionality, but it works well and can be triggered easily by our data center monitoring. **What problems is PagerDuty solving and how is that benefiting you?** 24/7 support calls for web services triggered by our monitoring. ### 12. It needs some improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about PagerDuty?** It is light weighted and easy to run. It is good to automate tasks scripts etc **What do you dislike about PagerDuty?** It's integration is not generalised like all other tools support is a big issue. **What problems is PagerDuty solving and how is that benefiting you?** We are automating cloud deployments ### 13. Has good potential **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** - single view for all the alerts - Better visualization of ios app **What do you dislike about PagerDuty?** - search is pretty bad. I can’t simply filter out all the alerts I received during previous oncall - webUI is pretty bad **What problems is PagerDuty solving and how is that benefiting you?** - All incidents in one place ### 14. Integrated PagerDuty for escalated alerts **Rating:** 2.5/5.0 stars **Reviewed by:** Stephan D. | Service Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about PagerDuty?** ability to create escalation workflows and rules **What do you dislike about PagerDuty?** integration with servicenow is not as configurable as we would like.it to be only limiting one service to one grojup in servicenow and not a many to many relationship **What problems is PagerDuty solving and how is that benefiting you?** On call and escalation for critical incidents Faster resolution time ### 15. Pager duty integration process **Rating:** 2.5/5.0 stars **Reviewed by:** Giovanni M. | Senior Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about PagerDuty?** Pager duty has a very responsive integration process and a very active support team **What do you dislike about PagerDuty?** The integration process can be a bit confusing and the available documentation does not always provide straight forward information **What problems is PagerDuty solving and how is that benefiting you?** High priority incident integration and assignment notification. ### 16. an okay tool for handling pager in your organization **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** The basic functionality of getting alerted, and the integration with slack etc. **What do you dislike about PagerDuty?** The UI functionality. The analytics on incidents are often time-out. **What problems is PagerDuty solving and how is that benefiting you?** UI improvements on scheduling, analytics, etc. are needed. ### 17. Useful service to escalate issues **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about PagerDuty?** Pagerduty is a useful tool for managing the on-call schedule and quickly notifying users of incidents. Pagerduty also has a nice api that I have used in my own tools. **What do you dislike about PagerDuty?** I have not run into any major issues so far **What problems is PagerDuty solving and how is that benefiting you?** Pagerduty helps us to know who to contact and who should have elevated privileges ### 18. Easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** john p. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about PagerDuty?** The easy to use app. Having an app makes on-call responsibilities less of a burden **What do you dislike about PagerDuty?** nothing comes to mind. Issues are not difficult to resolve. **What problems is PagerDuty solving and how is that benefiting you?** on-call duties and being able to rotate those duties among employees ### 19. Very user friendly interface **Rating:** 3.0/5.0 stars **Reviewed by:** Marlon C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about PagerDuty?** The GUI is very useful on both web and mobile. **What do you dislike about PagerDuty?** I believe the mobile app could have more ways to allow configuration of alarms. **What problems is PagerDuty solving and how is that benefiting you?** Using it as a support tool for our teams. Easy collaboration ### 20. bittersweet experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2018 **What do you like best about PagerDuty?** How is the elements sorted, is easy to me find how tu use the app. **What do you dislike about PagerDuty?** the phone calls, I can't understand the machine. **Recommendations to others considering PagerDuty:** Is a easy solution with details to improve but very helpful. **What problems is PagerDuty solving and how is that benefiting you?** none ### 21. PageryDuty could be better but none like it out there! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about PagerDuty?** The alerts are quite easy to set up and the UI are fairly simple to understand. If not, the support is there and quick to respond. **What do you dislike about PagerDuty?** The alerts get a bit spammy and noisy, can’t seem to find the mute for the new alerts if we’re already aware of the issue, and instead we’ve received tons of new alerts and can only snooze the alerts that have already happened. **What problems is PagerDuty solving and how is that benefiting you?** Spam, Fraud, and infra. Quick turnaround time ### 22. PagerDuty Works Well **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about PagerDuty?** PagerDuty does a pretty good job with its core functionality **What do you dislike about PagerDuty?** PagerDuty is sometimes difficult to understand and configure **What problems is PagerDuty solving and how is that benefiting you?** Helps us track technical problems and fight fires. Definitely allows us to respond faster ### 23. Engineer who uses Pager Duty for production alerting. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2018 **What do you like best about PagerDuty?** Pager Duty is so easy to integrate with the most popular languages. We were able to get it integrated with our codebase in no time. **What do you dislike about PagerDuty?** User interface is not so easy to use and its intuitive, it lacks features. Each time i use the UI, i forget how i did the past time to get something configured, eventually we get there but its not easy. **What problems is PagerDuty solving and how is that benefiting you?** Realtime production system monitoring. Gives the flexibility for the team to stay focussed on production while doing production support. ### 24. iPhone app needs improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Li W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about PagerDuty?** easy to setup and start, easy for simple tasks **What do you dislike about PagerDuty?** iPhone does not work well, could not see history **What problems is PagerDuty solving and how is that benefiting you?** on call ### 25. Gets the job done **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about PagerDuty?** I like the consistency of knowing primary stakeholders are notified as issues occur. **What do you dislike about PagerDuty?** It would be nice to have more segmentation options when reporting incidents. **Recommendations to others considering PagerDuty:** Give it a try **What problems is PagerDuty solving and how is that benefiting you?** Incident management. ### 26. Got an invite, then no contact **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about PagerDuty?** Pager Duty never came between me and getting the job done. **What do you dislike about PagerDuty?** I would like if it was less branded, more seemed like a message from internal. **What problems is PagerDuty solving and how is that benefiting you?** Service down at NYU ### 27. pagerduty review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about PagerDuty?** mobile app and web integration with other services. nice user interface. **What do you dislike about PagerDuty?** nothing in particular that I dislike. It works well. **What problems is PagerDuty solving and how is that benefiting you?** monitoring and alerting ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?filters%5Bnps_score%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A55%3A06+-0500&secure%5Bsession_id%5D=7e36167a-f35d-4f04-abbc-aa54de7204cd&secure%5Btoken%5D=121320299f9a27f6003e29cf1205e60a1ddb10d8cd0582a7d67a5796562bfe9b&format=llm_user) ## PagerDuty Integrations - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews) - 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[Datadog](https://www.g2.com/products/datadog/reviews) - [Delinea Cloud Suite](https://www.g2.com/products/delinea-cloud-suite/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Dropzone AI](https://www.g2.com/products/dropzone-ai/reviews) - [Elastic](https://www.g2.com/products/elastic/reviews) - [Fiddler AI](https://www.g2.com/products/fiddler-ai/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitHub Copilot](https://www.g2.com/products/github-copilot/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Jenkins](https://www.g2.com/products/jenkins/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/american-cloud-kubernetes/reviews) - [Langchain](https://www.g2.com/products/langchain/reviews) - [Logz.io](https://www.g2.com/products/logz-io/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nagios Core 4.4.5 on Ubuntu 18](https://www.g2.com/products/nagios-core-4-4-5-on-ubuntu-18/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Cloud Infrastructure](https://www.g2.com/products/oracle-oracle-cloud-infrastructure/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Puppet Enterprise](https://www.g2.com/products/puppet-enterprise/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Site24x7](https://www.g2.com/products/site24x7/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Splunk Security Essentials](https://www.g2.com/products/splunk-security-essentials/reviews) - [Splunk SOAR (Security Orchestration, Automation and Response)](https://www.g2.com/products/splunk-soar-security-orchestration-automation-and-response/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - [Uptime.com](https://www.g2.com/products/uptime-com/reviews) - [Vault](https://www.g2.com/products/ideagen-vault/reviews) - [VMware Cloud Foundation (VCF)](https://www.g2.com/products/vmware-cloud-foundation-vcf/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## PagerDuty Features **Automation** - Scalability - Intelligent Automation **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Generation **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PagerDuty Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) - 4.8/5.0 (337 reviews)