--- title: PagerDuty Reviews meta_title: 'PagerDuty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 972 reviews by the users' company size, role or industry to find out how PagerDuty works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 972 scale: '5' date_modified: '2026-08-14' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 972 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. (19 reviews) - Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. (17 reviews) - Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. (15 reviews) - Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. (12 reviews) - Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. (8 reviews) - Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. (7 reviews) - Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. (7 reviews) - Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. Reliable Alerting and Seamless On-Call Management for 24x7 Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Prasanth P. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about PagerDuty?** Reliable alerting PagerDuty excels at getting the right alerts to the right people quickly through multiple channels like mobile app, phone, SMS, and email, which is crucial for reducing MTTR in production environments. Users consistently highlight that alerts are timely, granular, and dependable, which helps avoid missed incidents and supports 24x7 operations.​ On‑call scheduling and escalations The on‑call management features make it easy to build fair rotations, escalation policies, and handoffs without manual spreadsheets or ad‑hoc processes. This structure improves accountability, prevents burnout, and ensures someone is always available to respond, which is especially valuable for global or follow‑the‑sun teams.​ Integrations and workflow automation PagerDuty integrates with most major monitoring, logging, and ITSM tools, turning raw alerts into actionable incidents and routing them automatically. Automation capabilities (including AI-driven and runbook automation) can trigger diagnostics, remediation steps, and collaboration workflows, cutting noise and speeding up resolution.​ Collaboration and visibility Incident dashboards, status updates, and post‑incident features give teams and stakeholders a shared view of what is happening during outages. This improves coordination across SRE, infrastructure, app teams, and management, and makes it easier to learn from incidents and improve reliability over time. **What do you dislike about PagerDuty?** PagerDuty's most common drawbacks include high pricing, a clunky user interface, and alert overload during incidents.​ UI and usability issues The interface is often called unintuitive, overwhelming for schedule overrides, rotations, and configs, with extra steps for simple tasks like editing overrides (requiring delete/recreate). Mobile app notifications nag about settings, and setup complexity adds a steep learning curve, especially for non-experts managing on-call.​ Alert noise and reliability Multiple rapid alerts can overwhelm phones with repeated calls, preventing acknowledgment and escalating stress during outages. While upstream monitoring fixes help, PagerDuty's lack of built-in noise reduction in lower tiers contributes to fatigue and morale hits for on-call staff **What problems is PagerDuty solving and how is that benefiting you?** Core Problems Addressed PagerDuty tackles unreliable alerting by providing real-time, multi-channel notifications (mobile, SMS, phone) that ensure critical issues reach the right responders without delay. It fixes chaotic on-call scheduling through flexible rotations, escalations, and handoffs, eliminating spreadsheets and ad-hoc emails for 24x7 coverage. Noise reduction via AIOps and automation filters out low-value alerts, while integrations with 600+ tools (Jira, Slack, Azure, Datadog) centralize workflows and prevent tool sprawl.​ Operational Benefits Teams see faster MTTR and reduced downtime from automated triage, guided remediation, and runbook automation that standardize responses and cut manual steps. On-call burnout drops with fair rotations and stakeholder updates, improving morale and accountability during outages. Post-incident analytics and PIRs drive continuous improvement, identifying trends for proactive reliability enhancements.​ Business Impact Downtime minimization protects revenue and SLAs, with users reporting 40% fewer unnecessary alerts and quicker resolutions. Cross-team visibility boosts collaboration, bridging ops, dev, and support for scaled service ownership. In your Azure/Jira/Slack setup, it would streamline Severity A escalations and incident war rooms by automating Jira pulls and Slack posts ### 2. Powerful Alerting and Monitoring, Though Interface Takes Getting Used To **Rating:** 4.0/5.0 stars **Reviewed by:** Priscilla R. | Senior BI Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about PagerDuty?** Serves as a useful application for configuring alerts and monitoring key processes. The ability to set up an on-call rota and define clear escalation policies are great features. **What do you dislike about PagerDuty?** Nothing major for me, but I felt the interface was clunky and it took me a while to get used to the navigation. For a new user, it could be a daunting experience. **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to monitor or data pipelines and table refreshes. We also use it to alert failure of the BI model builds. We were able to integrate PD with those platforms we use for the above-mentioned processes, and it helps us stay on top of issues and address them immediately before they cause further, bigger problems. ### 3. PagerDuty Has Transformed Our On-Call Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh S. | IT Security Specialist - IAM, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about PagerDuty?** What i like best about PagerDuty is how reliable and easy it is for managing on-call alerts. The mobile app is super handy, and the customizable notifications make sure i never miss a critical issue. It integrates well with our tools and just works when it matters most. **What do you dislike about PagerDuty?** Sometimes the alert noise can be overwhelming, especially when multiple systems trigger for the same issue. It takes a bit of effort to fine-tune alerts and avoid unnecessary pages. Also, the UI can feel a little cluttered a times, especially when navigating schedules or incident history. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helps us respond to incidents faster by alerting the right people automatically. It reduces confusion during outages, improves team coordination, and cuts down on alert fatigue. ### 4. Bad product turned GOOD!! fully customizable alert management platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Amir W. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about PagerDuty?** ***EDIT*** Customizeable routing, both at the global top level and at the individual service level. Custom alerting behavior per service and given logic. Intuitive OnCall scheduling and escalation policy. --- PagerDuty is well spread and used by many - though I find less than 0 reasons why.. Other than the fact it is working somewhat as expected (and that also isn't easy to achieve) there's not a single good thing I can say about this product, or the team developing it. **What do you dislike about PagerDuty?** ***EDIT*** Original below. When a good word is due then one must be given. Kudos to the PagerDuty team for making a great turnaround comback with their product. It now works as a whole ecosystem wiht integrations and fully customizeable logic in terms of routing and alerting conditions. All the below mentioned was fixed to the point where not only is the product usable and somewhat intuitive, but also provides unmatched capabilities at a very low implementational cost (simple to integrate with). it now comes with a fully functional Terraform provider as well! Good job PagerDuty engineering for making the biggest turnaround I've seen, And thank you for taking this matter seriously. It did not go unnoticed. ------ EVERYTHING. I'll explain: 1. The product is bad(!), and their code is not up-to-standard with current methodologies (SSO is only partially supported, alert ingestion and processing is lacking, etc'). It also looks like a "dot com" era product written in basic HTML1 and PHP - but that's a matter of personal opinion and preferance.. 2. Everything is confusing - integrations can be set on the global level and would not appear on the service level, and vise-versa, there are multiple locations for setting alert handling rules and above all - the docs are outdated and contradicting 3. Bad organizational behavior - for example, they do not have an SLA for support tickets. My tickets usually go about a week unattended. Also, they removed Support Chat for non-premium customers without giving notice. As far as I understand - my tickets opened via chat are GONE. No notification, no nothing. Also, our account managers are away constantly and rarely answer messages. 4. Product has A LOT of design bugs - one example is that even when using SSO - deleted users are not EPHERMAL!!!! meaning, that when you remove a user, the user object remains!!! (a perfect example of such a case is when setting a user as onCall, and then removing it, the deleted user remains as oncall - WTF?!?) 5. And worst of all, they have a terrible attitude!! - I got the sense that they truly believe in their right of way. No regard for customers, no regard for the operations dependent on their product, and zero f***s given about the customer. **What problems is PagerDuty solving and how is that benefiting you?** ***EDIT*** Pagerduty provides an intutive method to route alerts based on alert type, severity, required responder and more. It also provides a 0 latency notification service to alert you when a new alert requires attenrtion. --- They create far more problems than they solve.. We use the product for alerts based on prometheus, emails and integrations (- which suck) I desperately want to switch to a better solution **Official Response from Dan Anderson:** > **Updated Response 12/24** - Amir, thank you for the updated review and feedback. Its rewarding to hear that our continued product updates have made a difference in your experience and we are incredibly grateful for your feedback. I will share your comments with our product team as I am sure they will be thrilled to hear about your improved experience. Thank you for being a PagerDuty customer! Hi Amir, Thank you for providing this feedback. We take comments from our users very seriously and use them to help us improve our products in the future. I’m sorry to hear that you’ve had a frustrating experience with PagerDuty to date, so I’d like to address each of your pain points below with some context on how we are working to solve some of the challenges you’re experiencing and what you can already do today to see more value from PagerDuty - 1. We are in the process of modernizing the PagerDuty Authentication architecture starting with our Login pages by the end of this year, and improving our support for SSO/SAML functionality. 2. Our event processing offers both global integrations and service integrations to allow our customers the flexibility to adjust for their use cases. In Event Orchestration, regardless of how an event was ingested, the rules which exist for management of the event that arrived are observable at the service level. 3. We apologize for any inconvenience and we are sorry you have not had a positive experience with our support organization. We consistently strive to meet and exceed our SLA's, but they do differ by the support plan purchased. Full details on our SLA's are publicly available on our website [https://www.pagerduty.com/support-policy/]. We do have a single centralized ticketing system regardless of the channel used to communicate with us. We can confirm that your cases created by chat are effectively in the system. We’d be happy to work with you to help you locate them or fix any visibility issue we might have in the portal. 4. Depending on your SSO provider used, you can decommission users after being deactivated in the SSO provider's directory. For example, Okta supports this with a Pagerduty API call that is made to PD after a user has been deleted in Okta. We have a knowledge base article outlining considerations for offboarding users from Pagerduty and maintaining a fully staffed on-call schedule located here: https://support.pagerduty.com/docs/offboarding. Additionally, we understand that seeing inactive users on a schedule or escalation policy can be frustrating. However, it’s a failsafe so no schedule or escalation policy has gaps that allow an issue to fall through the cracks. Account owners can easily see who needs to be replaced on a schedule and make those adjustments with the above offboarding protocols. 5. At PagerDuty, our top priority is ensuring our customers are happy and successful with our products. In addition to taking feedback directly from review sites like G2, we regularly engage with customers in community forums and host customer advisory boards to solicit our customer's input on ways we can improve and evolve our solutions to best support them. Additionally, many of our customers like to engage with us in the PagerDuty Community [https://community.pagerduty.com/forum] where they can share feedback and hear directly from other users around PagerDuty best practices. We are always doing our best to address user needs / concerns and hope you’ll give us another opportunity to improve your experience with our products and people. ### 5. Reliable alerting platform to ensure operations continuity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about PagerDuty?** We've implemented PagerDuty because we needed a way to centralise our alerting workflows in order to improve our incident response. PagerDuty made sense because it was broadly compatible with most of our observability tools (Azure monitor, AWS Cloudwatch and New Relic). It also features a very simple and intuitive interface that makes its set up rather quick and simple. What I like best about PagerDuty is its integration with Microsoft teams which works very well. It also comes with a Ms Teams bot that allows you to summon PagerDuty through direct commands, which makes things quicker since you don't have to log into the UI to perform common actions such as acknowledging or closing triggered alerts. **What do you dislike about PagerDuty?** I think the mobile application for IOS is not as good as the web interface, not because its lacking some of the core features but rather because of the way the information is displayed. I believe the layout makes it very cumbersome when you're on-call and have various active schedule assigned at the same time. I would like a cleaner interface on the app with maybe more pictogram to make it more uer friendly. **What problems is PagerDuty solving and how is that benefiting you?** The problem PagerDuty has been solving for us is : how do I centralise my alerting workflows that comes from various sources into a single platform and ensure reliable routing to the appropriate incident responder. PagerDuty also make sure no one drop the ball when it come to critical production incident thanks to its escalation policy feature, that allow for redispatch in the absence of ackowledgement. **Official Response from Dan Anderson:** > Hi there – Thank you for the detailed and thoughtful review! We’re so glad to hear PagerDuty is helping your team centralize alerting workflows and streamline incident response across tools like Azure Monitor, AWS CloudWatch, and New Relic. It’s especially great to hear you’re getting value from our Microsoft Teams integration. It’s a favorite among many of our users for a reason! We appreciate your feedback on the iOS mobile app as well. Your point about improving layout and visual clarity for on-call users with multiple schedules is a great one, and we’ve shared it with our product team. We’re always looking for ways to improve the mobile experience to make on-call life easier. Thanks again for sharing your experience and for trusting PagerDuty to support your operations continuity. ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?filters%5Bsentiment_snippet%5D=1668735&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A35%3A55+-0500&secure%5Bsession_id%5D=16efa939-83f5-4b67-9469-cd9241bb99eb&secure%5Btoken%5D=0510e09ff17730d078e57ca96d821799147dde638a8d60ba115a86d3ab9f2c71&format=llm_user) ## PagerDuty Integrations - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - 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Systems Monitoring - IT Monitoring - Performance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Generation **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - 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