PagerDuty Reviews & Product Details

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love its integrability with many platforms. As a company we use an awful lot of different services and connected platforms, and it makes sense to have a platform agnostic service like pagerduty which allows us to connect to many different things together and give us alerts. I really like that no matter what platform our services are on such as AWS, Azure, or any other web service, I'm able to get alerts and integrate them very quickly into pagerduty and then if there are ever any incidents that arise I can trust that someone on my team will be able to address it quickly. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, it's great! I haven't had an issue with it. We have had a great increase in our response time and time to completion for incidents that arise with any problems our customers might be having. Before using pagerduty, we weren't as quick to solve the issues because it would get confusing and burdensome for people that were mainly assigned to dealing with these problems. However now we are able to address these issues quickly and there is no confusion about who is responsible for what. The on-call scheduling system helps us deal with that quite a bit and I can't be more happy with how it has been. I have never had an issue with pagerduty and it has been great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend pagerduty to any company or small team that needs to have good management for on-call scheduling and addressing support and production issues as they arise. Greatly clarifies which way to address issues and helps you plan and support your customers better. I've never had a single issue with page Duty and then make it really easy to deal with anything. It is seriously a silver bullet in the war against support tasks. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have lots of alerts that come in from our micro-service system, and it's great to have on-call scheduling to deal with those. We have a great system now for addressing problems that arise quickly. I love being able to use pagerduty for my phone and email, it is pretty great because whenever an incident arises in production environments or even in development environments, I'm able to quickly see what is the problem by looking at my device and getting an alert whenever I am on call. It's very clear to me that this software platform allows me to very quickly address incidents. For example I have had times where a production incident would happen at night time and if I'm on a call I'm able to see that something is happening, whereas if we didn't have a system in place for this, then I would basically never know until the next business day, which could be too late to address the issue. The on-call scheduling also makes it so that no one person on the team is overburdened by support issues. I also love being able to access the pagerduty platform in browser so then when I'm at my desk I can also address any tickets that have come up. Review collected by and hosted on G2.com.

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PagerDuty Overview

What is PagerDuty?

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and more. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.

PagerDuty Details
Website
Languages Supported
English
Product Description

PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

How do you position yourself against your competitors?

PagerDuty is the leading digital operations management platform for businesses. We empower DevOps, IT operations, support, security, and business leaders to turn any signal into insight and real-time action across any operational use case. When revenue and brand reputation depend on customer satisfaction, PagerDuty helps teams at over 12,000 industry-leading companies prevent and resolve business-impacting incidents and deliver exceptional digital experiences.


Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
26,109 Twitter followers
LinkedIn® Page
www.linkedin.com
859 employees on LinkedIn®

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PagerDuty Reviews

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Timely alerting and flexible scheduling. We used to maintain Alerts, On-Call Schedules which are business-critical in different products. This application critically helps our products to improve proactive actions over the failures.

We have integrated our Monza alerting system with a pager duty to trigger alerts when it received a warning and critical alerts from Monza. PG is able to give us live feedback on any failures as quickly as posible. However, we have maintained our on-call schedules in pager duty. It is giving extra flexibility to alter schedules with an overwrite function over existing schedules. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes voice alerts (calls) cannot be acknowledged through mobile and it's not responding by clicking on keypad number 4 key. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I'm recommending Pager Duty. Compared to the tools available in the market Pager Duty application is in the top 5 rankings. It is user-friendly, customizable, supports multi-users without any system issues, and it has an attractive user interface. I recommend this tool for Technology companies to implement and that cost will not waste. The main plus point in pager duty is zero downtime. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This is a time-critical application and very useful during off business hours and when we are on-call to get alerted on critical failures. As Product Technical Operations we are working on a shift basis. In addition, we are providing 24 x 7 customer support on our inquiries and do the monitoring as two teams. Especially during the night shift on-call resource is fully dependent on the pager duty. Review collected by and hosted on G2.com.

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System Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Shifts, ability to easily manage various alarms priorities, and again - shifts rotation. Also, you can include PagerDuty in any major service available out there! Also, you can provide information-like notifications push directly to Slack, to keep the whole team up to date for events and incidents - even ones that doesn't use PagerDuty! Review collected by and hosted on G2.com.

What do you dislike?

There's no ability to make team members unavailable to respond in case of vacation or Out Of Office. That feature (to exclude them from shifts temporary) would be really awesome, as it's currently needed to edit shifts if you don't want to interrupt someone on vacation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Even the lowest-price plan will get you to forget about all traditional alarming systems used before - and you will wish to move every future alarm to Pager Duty.

Also, it's easy to configure your Python, Bash, and other scripts to use Pager Duty's API to notify you even faster! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Alarms from production environments on 2 projects are forwarded to Pager Duty. Tool allows us to create custom actions and notify various team-members, in order to escalate issues to the right people - at the right time! Review collected by and hosted on G2.com.

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Open Discussions in PagerDuty
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

PagerDuty is extremely easy to implement and get running quickly. Very straightforward with good documentation, and we saw results almost immediately with our setup. Going from no alerting mechanism to one that allows for on-call rotations, easy escalations, and multiple forms of contact was a game changer for us. Review collected by and hosted on G2.com.

What do you dislike?

It can be a bit cumbersome to schedule multiple overrides at once, from an administration perspective. As an admin as well, I would like to be able to force my users to use specific types of notifications, such as forcing them to have email, SMS, and phone number notifications set up, but I don't believe that's possible. You have to rely on your users to have set up the appropriate notifications. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I'd recommend anyone to use PagerDuty. Ease of implementation and effectiveness are amazing. Unless you need to integrate it with a lot of custom systems, self-implementation and maintenance (adding users, additional alerts, etc.) should be a breeze. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Previously, we relied on mostly email notifications to tell us when something went wrong, and those weren't insistent enough. We needed a system that could continue harassing people for critical incidents until someone picked up and said they were on it, and PagerDuty helped tremendously with that. From a small company, the ease of implementation and maintenance has made it a very hands-off system - we only have to make changes to schedule overrides or to deal with business or process changes. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The number and flexibility of the integrations that will feed into the system, the ways that we can set things up for notifications, and for on-call schedules/shifts.

PagerDuty allows us to monitor our most critical assets, have a consistent method to be notified, and to track the response to those notifications so other team members see the status of incidents in real-time.

I really like the mobile app options for notifications, as well as the ability to cut through Android's DND feature, etc. Review collected by and hosted on G2.com.

What do you dislike?

Pricing options have left it out of reach for a small team in the past. However, with the addition of the professional plan, it's perfect for us to benefit from some of the features, without making as large a financial commitment while we are still a small ops team.

Because of the abilities this product has, it can be pretty overwhelming, so it took a little longer to get this set up for us. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are many options out there for similar products, however, our experience has been great and we tested a few others. For the price point and feature set they provide, we don't have any complaints (except for when we get a notification at 2 AM - ha!) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to set up schedules with a rotating on-call person, and gives us the ability to have reliable notifications from critical services to ensure we're responding when there are issues.

We have several critical services that we are monitoring, some monitors are web checks, others are due to API results, etc. so they are from different systems, and there's some more complicated logic that dictates whether it's a problem or not and we're able to accomplish the alerts we need but only the ones we care about with PagerDuty notifications. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

PagerDuty helps us keep our escalations in check. It has everything we need, including API hooks to bring in and send out notifications, a variety of scheduling options, and a lot of versatility in how notifications are handled. It also has a significant number of integrations with 3rd parties, which makes it easier to get started with the product. Review collected by and hosted on G2.com.

What do you dislike?

It can get a bit pricy, but it is well worth the cost. PagerDuty can also be a bit confusing getting things configured, as it is not terribly intuitive. The help and examples are excellent, but one needs to follow them step by step a few times to get the gist of the configuration necessary. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have never used PagerDuty, make extensive use of the examples online, to get started. In addition, make use of the support team (you're paying for it), if you are unsure how to get things done. There are a lot of best practices when using Pagerduty to handle incidents, and those should be implemented to get the most out of the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem we solve with PagerDuty, is rotating our oncall team, and giving us a one stop notification service for the folks that need to respond to incidents. This decreases our time to resolve issues, since we are not relying on email notifications any more. Email notifications for incidents are being phased out, in favor a central location to handle incidents. This has also allowed us to create a repository for incidents, and allowed us to avoid the scattering of the knowledge to fix incidents. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

PagerDuty provides us with a reliable, easy to use on-call system. It integrates easily with our existing monitoring stack(DataDog) and also with the ticketing and communication stack that we use(jira and slack) and provides all of the toolings that we needed to get up and running and bring new teams on board with little to no friction. While we haven't used the postmortem features much yet in our limited use of them they seem to be very well done and could be a great benefit to many teams especially ones that don't have an established template for postmortems.

An on-call rotation seems like an easy problem to solve when you look at it, you take an alert and you notify someone of that alert but when you start to dig in it becomes a much more difficult problem to solve. Scheduling on it's own is a significant problem to solve. PagerDuty makes all the deeper problems easy to solve. Review collected by and hosted on G2.com.

What do you dislike?

My only complaint about the product is that I believe the price to be a little high, once your on-call team numbers start to grow it can be a significant cost. That being said it is worth the money to be notified of outages before your customers become aware of them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We strongly recommend PagerDuty for your on-call needs, we haven't really had a need for PagerDuty that it didn't fulfill for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

PagerDuty solves what seems like a simple problem - notify someone about an outage - and make it seem that easy. Scheduling on-call rotations and teams, integrating with our existing monitoring stack takes what is actually a very difficult problem when you dig in and makes it seem like an easy problem from their solution. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Notification system is top notch. Whether it's email, SMS, or phone call, PD gets it to you, and quickly! Review collected by and hosted on G2.com.

What do you dislike?

The email integration lacks screenshot support. It's very limiting to having people create PagerDuty incidents, go to the trouble of creating, sometimes even annotating screenshots, only to have PagerDuty lose all that valuable diagnostic information when the incident is created.

The other main pain point is searching for a PagerDuty incident. There seems to be no search functionality other than by incident #. Many times you can't remember the incident #, but remember what the incident was about, or an error message you received. Unfortunately you can't search on any of that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

High severity business critical functions are alerted on and the on-call engineers are notified pretty much instantly improving our responsiveness as a technology organization within our larger business. Issues are resolved quicker and our technology group is perceived as being more on-the-ball and quick to respond to issues. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Policy creation & the flexibility of that option to customize it according to our needs. I have used pagerduty according to the roster we have & having the option to create so many policies help us a lot. Review collected by and hosted on G2.com.

What do you dislike?

I use Pagerduty settings very rarely & we do not use all the options available so there is nothing I have disliked until now. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have configured Pagerduty to notify us when our servers trigger alerts & it helps us be proactive & avoid major Incidents. PagerDuty plays a major role in our system stability. We have configured our servers to send alerts to our own monitoring systems & it triggers the Pagerduty call to notify the person on-call or the engineers who are on shift. We use both Pagerduty Social & Pagerduty AI for Pearson. Review collected by and hosted on G2.com.

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Senior Systems Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like the flexibility to modify teams, pagerduty alerting schedules, creating overrides in schedules, and granularity in how it handles alerting and escalation. Review collected by and hosted on G2.com.

What do you dislike?

With all the features and flexibility, at times it can be a bit difficult to keep track of everything. There is alot of configuration done in different locations and that can make new users trying to create integrations a bit difficult. With good documentation up front in terms of how your team has things configured, that should minimize this concern. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

PagerDuty has a lot of offer and has quite a few common integrations as well as email endpoints so its very versatile. Encourage you to try a POC against anything else you are considering. We have used in house solutions before and maintaining those became time consuming at previous companies.. My current company has used PagerDuty for well longer than I have worked here. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are monitoring our environments with a number of different software packages and we are able to bring them all into PagerDuty to handle alerting to our teams with the same configurations/integrations. Review collected by and hosted on G2.com.

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DevOps Team Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

PagerDuty is highly customizable and allows you to specify how you want to receive notification. It allows you to set up personal escalation policies. For example, I have it set to first give me a push notification, then text, then phone call. I like how easy it is to integration with different software. Currently we have a few different services connected that can trigger alerts. The price is also really reasonable. Review collected by and hosted on G2.com.

What do you dislike?

Can be a little complicated to learn overall but the complexity allows for more configurability. I wouldn't simplify it, but instead work on ways to help train the user within the app. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pagerduty is integrated with out monitoring system. All mission critical alerts that need immediate attention are sent to pagerduty. We also have escalation policies set up so that if the main on-call doesn't respond in time, the next individual will get a notification. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Great tool for Monitoring and attend alerts for oncall shifts. Simplifies scheduling and notifications for shared oncall. Great team oncall hotline management system to use within our organization Review collected by and hosted on G2.com.

What do you dislike?

Getting same alert over and over via call even after acknowledged through the app. It would be great if the notifications are cleared themselves when irrelevant. Also there's no snooze option after alert is acknowledged. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend other IT service teams to use PgerDuty manage their alerts notifications efficiently Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitoring and attend alerts efficiently and assign to relevant teams. Can configure to receive alerts via email, phone call, text message and on call. Great flexibility to adjust shifts in the web app. Review collected by and hosted on G2.com.

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Systems Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

it allows our team to coordinate efforts in a serious S.H.T.F. incident. It is very responsive and easy to use. set up and modification Review collected by and hosted on G2.com.

What do you dislike?

We receive duplicate notices on Email, phone and SMS... The world feels like it's blowing up when there is an incident. It would be helpful if the escalation process was more granular. It also could be a little easier to disable or "park" an incident to prevent over notification during down events you are already acting on. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If it works for me, It will most likely work for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps us get things fixed faster without stepping on each others toes or wondering if somebody is already putting out a fire. We can also get more people notified quicker to reduce response times. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Probably the most important third party tool we leverage.

Handles real issues with ease, sometimes making us forget how critical of a service it is.

The flow of events is crystal clear allowing users of the service to have no issues with understanding what is expected of them (acknowledge, triage, resolve).

Working on a team that supports all backend engineering for a major application that is used by millions of users can be stressful, but we have peace of mind knowing PagerDuty is always resilient and alerting when we need it to.

Having rules in place to auto-resolve issues is crucial.

Snoozing is vital to when there is an issue that does not have a resolution pending.

Definitely how simple it is to get users set up and embedded into the team/schedule/escalation policy.

The simplicity of integrating with AWS, NewRelic, Slack which are all important applications/services we leverage every day.

The analytics reports are so valuable and simple to export. Review collected by and hosted on G2.com.

What do you dislike?

The fact that the PagerDuty Service features can't be intertwined with the Escalation Policy. Just feels like an unnecessary extra configuration.

I wish the mobile app was a little clearer in showing incidents that are high urgency, perhaps bolder font or a label.

The analytics section is a bit clunky and there could be a lot of grooming there to clean up unnecessary data that I don't think there is a valid use case for.

The analytics section sometimes fails to export or does not filter appropriately.

It would be cool if the analytics report could contain graphs or visuals.

I wish the resolution notes had more built around that feature. It would be cool if they went to a centralized place and could be collated.

Sometimes its hard to find certain features or settings, the most recent redesign makes some things hidden that weren't prior. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ensures team cohesion and allows everyone to be in the know of status with a few simple clicks of a button.

We are able to work in a unified manner across 3 timezones and over 10 different backend engineering teams.

Responding to incidents more effectively and efficiently.

Reducing redundant areas of troubleshooting, centralizing our flow of AWS -> PagerDuty -> Slack Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Extensibility with other platforms makes it easy to use PagerDuty as a single-source of information during incidents which leads to faster time to recovery and more accurate post-mortem reviews. Review collected by and hosted on G2.com.

What do you dislike?

At times, the UI has been difficult to navigate. Sometimes something simple like "remove this user" would prompt you to take action elsewhere first, which would lead to another prompt to take action in yet another place first. I believe some of these UX experiences have been improved lately (e.g., by removing a user you're simply told where that user exists within schedules, allowing you to clean it up later instead of being forced to hunt around) but those types of experiences seem like they'd have been discovered early on in UX testing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use PagerDuty to summon people for emergencies, send automated issues to phones based on criteria and severity, and tie reporting into our availability review. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's really easy to set up and has instant responsiveness. People get a call from PagerDuty within seconds from the time when a notification is sent from one of the production systems. Review collected by and hosted on G2.com.

What do you dislike?

When using integration with tools like StatusCake it's hard to split notifications into separate services on the side of PagerDuty. This might need resolving once we grow and have multiple quick reaction teams taking care of different systems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were looking for a system that would escalate issues to the right people almost instantly. The main benefit is a decreased downtime time, because the team is able to react quickly. Review collected by and hosted on G2.com.

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Senior Cloud Infrastructure Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

PagerDuty's web interface is designed for ease of use, and quick onboarding. It's well known and reliable, the console is intuitive, and in my opinion is the king of incident response systems. Once I was given access to the console, it took less than 20 minutes for me to configure all the alerts I wanted for all my devices, learn how to navigate the system and administrate the system if necessary. Review collected by and hosted on G2.com.

What do you dislike?

The robotic voice that calls could be less cold and dry sounding. The interface could be more visually appealing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look at all the features during your trial period. Sometimes when you feel like you won't be using a specific attribute of PagerDuty, you end up doing so and in so doing you increase the ROI on your subscription. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It just does what it says, period. Put in the legwork in integrating your monitoring systems and alerting on PagerDuty and you will be notified based on your events, anytime, anywhere. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Pagerduty integrates well with the various tools that we use - Cloudwatch, Sentry, Loggly, etc... It's very simple to use and setup. We've built some internal tools around the API to facilitate customization of the schedules, on-call policies, etc...

The post-mortem feature is one that we're hoping to make use of more in the future. The ability to correlate an incident and use the notes / actions from the history will be very useful. Review collected by and hosted on G2.com.

What do you dislike?

Historically, the iOS app has been subpar, not allowing for enough customization control. The mobile app period could be a little bit better on both major platforms - it can be a little confusing when you get to the schedules screen for example. Also, some clear indication of which direction to swipe in to ack / resolve an alert would be useful. Essentially just some UX-type improvements would help. The DnD override can be clunky at times, though I imagine that is partially because of the mobile platforms and not entirely under PD's control. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Spend some time setting up your alert policies properly and make sure your escalations and order of alert mediums is well setup. You'll thank yourself at 3am! Aside from that, take the time to understand how you'll be using the product - it can be quite powerful and can be a real difference maker if implemented properly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Visibility and in the moment alerting. We've been able to constantly be aware of what is going on with our platform. From first-time bugs to backed up offline queues to servers running out of IO credits. The Pagerduty app has become a very important tool in our toolbox. Other apps have come and gone - not this one.

No longer are we waiting for our clients or users to let us know that there is an issue with our infrastructure. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I appreciate the lightweight nature of PagerDuty and the fact that it easily integrates with all of our third-party services like Slack, Datadog, and M/Monit. The Slack integration especially makes it very easy to interact with triggers, and there's even a Hubot integration that allows for easy access to PagerDuty triggering and OnCall information. We've had PagerDuty since nearly the founding of the company, and it has been a pillar of our Operations team and our critical response efforts. Review collected by and hosted on G2.com.

What do you dislike?

Nothing on the fault of PagerDuty, but it's somewhat obnoxious when a monit timeout forces a manual trigger resolution. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for a lightweight and integration-rich application for OnCall-rotation management, Systems Alerts, and incident response management, PagerDuty is second-to-none. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Pagerduty for it's basic purpose, to alert on major issues with our running systems, to manage OnCall rotations and to get a hold of OnCall personnel when something is failing. It's been an especially useful metric for our system resilience as well: Good Monitoring + Fewer Alerts = higher resilience. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
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Review source: Invitation from G2 on behalf of the seller
What do you like best?

PagerDuty has a really simple interface and does its job in an impeccable way. It send alerts via Phone calls, texts, emails or push notifications and can be integrated with many third party tools. We use it mainly with DataDog and AWS, setup was done in minutes and maintenance is practically zero. It's simple enough to be used by non technical people as well. Their Android app is also quite simple and easy to use and doesn't seem to consume a lot of battery and that was a strict requirement for me. Adding a new device/removing a device or add/remove/change notifications is really simple and takes just few minutes. All notifications can be tested to ensure setup is done correctly, to avoid last minute surprises. I've been a PagerDuty user for more than six years and it never let us down, so they managed to make their infrastructure really reliable, as it should be. Review collected by and hosted on G2.com.

What do you dislike?

the only negative experience I had with PagerDuty was when they broken volume override in their Android app for my Samsung S10e. Issue was resolved relatively quickly, but still it was unpleasant to discover I missed some alerts cause of a bug in their app. Anyway, they fixed it and I haven't had any other negative experience with them Review collected by and hosted on G2.com.

Recommendations to others considering the product:

if you're looking for a reliable, inexpensive and simple alerting tool, then PagerDuty is what you're looking for Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

PagerDuty helped us organizing our on-call schedule and it ensures none of the alerts gets unnoticed. We needed a simple and inexpensive tool to achieve that and PagerDuty completely matched our requirements Review collected by and hosted on G2.com.

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