Probably the most important third party tool we leverage.
Handles real issues with ease, sometimes making us forget how critical of a service it is.
The flow of events is crystal clear allowing users of the service to have no issues with understanding what is expected of them (acknowledge, triage, resolve).
Working on a team that supports all backend engineering for a major application that is used by millions of users can be stressful, but we have peace of mind knowing PagerDuty is always resilient and alerting when we need it to.
Having rules in place to auto-resolve issues is crucial.
Snoozing is vital to when there is an issue that does not have a resolution pending.
Definitely how simple it is to get users set up and embedded into the team/schedule/escalation policy.
The simplicity of integrating with AWS, NewRelic, Slack which are all important applications/services we leverage every day.
The analytics reports are so valuable and simple to export. Review collected by and hosted on G2.com.