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PAGER HEALTH℠ NAVIGATOR

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Pager Health℠ Navigator is an advanced care navigation platform that integrates AI-powered technology with human assistance to provide a seamless healthcare experience. It unifies benefits navigation, provider search and scheduling, digital health solutions, clinical programs, and care services into a single, omnichannel conversation. This approach enables health plans to guide members to appropriate care efficiently, without disrupting existing systems. Key Features and Functionality: - Clinical Navigator: Offers on-demand clinical triage, transforming traditional nurse lines into a 24/7 digital and telephonic service enhanced by AI, directing members to suitable care promptly. - Provider Navigator: Facilitates provider search and scheduling through conversational AI, improving network performance and reducing care delays without requiring electronic health record (EHR) integrations. - Program Navigator: Enhances utilization of digital health programs by intelligently matching members to in-network solutions and support based on their needs. - Benefit Navigator: Provides intelligent assistance beyond standard FAQ chatbots, using AI-driven agents to resolve member inquiries and encourage proactive health actions. Primary Value and Solutions Provided: Pager Health℠ Navigator addresses the fragmentation in healthcare by unifying various services into a cohesive platform. It simplifies access to care, improves health outcomes, and reduces costs by guiding members to the right care at the right time. The platform's AI-first, human-assisted approach ensures safe, scalable, and app-free experiences, leading to significant operational efficiencies and measurable returns on investment for health plans.

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