Service is excellent, fast and responsive and I actually feel that they care, I am not a number I am treated as a client with respect and my questions answered in full. Even though my questions could have been asked 10000 times before, I feel that the reply is specifically designed for me. Review collected by and hosted on G2.com.
The fact they are in a different time zone, so sometimes I have had to wait until the team get in and start processing the issues to get a response and reply.
Being East of the team means that I may have an issue that causes a problem for several hours before It's solved and having a dev team in Manilla also adds to the delays Review collected by and hosted on G2.com.
