There's no room for UX mistakes (in an industry as heavily regulated, and trust dependent as banking) that lead to confusion with clients or shake their confidence. Page Flows has been our reference tool for the last 14 months during early discovery and wireframing on any digital project. The UX is great, the category and pattern filtering (Finance, Onboarding, Dashboard, etc.) makes it extremely easy for me and my team to quickly find relevant examples. Rather than discussing a UX abstractly in a meeting, I can now open up a screen recording of how Monzo does KYC verification or how Mint displays spending categories.
It is the quality of the library that is its strong point. The real-world, annotated examples from cutting-edge fintechs to established financial brands deliver actionable inspiration. Best-in-class interaction models have hugely elevated our campaign planning for feature launches and training material design. It also provides a neutral, evidence-based starting point for negotiations between my commercial team (who appreciate client pain points) and our UX designers, that we are ‘on’ proven patterns from the outset. Review collected by and hosted on G2.com.
From a strategic leadership vantage point the flows are little more than fly ash, or brick dust on mortar. I can look at what a company like Robinhood does, I just can’t look how well it does (conversion rates, drop-offs). For rationalizing design to executives whose eye is on the ROI, additional performance data could be priceless.
And then, of course, while the library is rich with consumer fintech-themed what-ifs and reimaginings, I do come up a little short when looking for examples focusing on super-detailed commercial banking workflows (like managing syndicated loans or presenting complex cash flow analysis interfaces). We often have to de-tangle principles from the neighbouring verticals. But the cost-which is justified by what it gives my core product team-is too much for me to easily justify allowing a license to proliferate across all commercial banking. Review collected by and hosted on G2.com.