The most helpful thing about Paddle is that in addition to processing the payments they also act as the MoR and for example handle the VAT / Sales taxes. Without a service like that it would very difficult for start-ups to scale their web sales internationally. Review collected by and hosted on G2.com.

There's really nothing I dislike. I hope more local payment methods for various markets will be introduced in a fast manner. Review collected by and hosted on G2.com.

One of things i really liked about the paddle is the separate full sandbox setup to fully test paddle integration before going live.it is really helpful in that aspect

Other thing is the ease of using the platform and responsive customer support team which they follow up until every query is answered Review collected by and hosted on G2.com.

what i really dislike about the paddle is not able to send simple payment link within the paddle to the customer like stripe does, which is some what important feature for me Review collected by and hosted on G2.com.

We don't have to worry about VAT / Sales tax registration in any country.

Paddle Billing is now much better than Paddle Classic.

I like that it has Profitwell and Retain included, but there were some small data hiccups with the switch from Classic to Paddle. Review collected by and hosted on G2.com.

There are some scenarios in which you have to contact their support team and it can take some time for a response. It seems to be getting quicker though. (Like when a customer updates their address on old invoices and needs the regenerated.)

I'm not sure of their product direction regards building a comprehensive Customer Subscription Management Portal. Review collected by and hosted on G2.com.

Paddle is great, everything from customer support to onboarding was easy to use. They ensured we were up and running within a few days. Review collected by and hosted on G2.com.

The verification process can be improved, especially for non-English documents. Review collected by and hosted on G2.com.

It's stable

No big bugs

Clear documentation

Support via chat

Chargeback protection Review collected by and hosted on G2.com.

Support takes a long time to respond

AI support rarely helps

Could use more statistics: country, region, full transactions a day, new subscriptions etc. Review collected by and hosted on G2.com.

Paddle is an excellent resource for small companies/individuals to sell online digital goods worldwide. Paddle takes care of the heavy lifting when it comes to collecting sale tax and processing payments to sell software. As a small company this saves time allowing us to focus on supporting our customer and building great products. We use Paddle almost every day for all of our online orders!

The platform is relatively easy to use and set up/integrate for basic sales. Some niche scenarios can be a little tricky, but support has been able to assist with questions.

They’re always adding new features, which makes the platform even better over time and being able to invoice AND provide a checkout on our website is helpful for different scenarios.

It’s easy to get help, but some responses take longer than expected. Having a support team in the US would alleviate some of this as part of the delay is due to time zones (the team being in Europe). Support quality overall is good and our issues get resolved in a reasonable manner. Review collected by and hosted on G2.com.

Areas for improvement: the ability send paid invoice confirmation to customers from our dashboard, invoice payments to show up in the transaction log when cleared, ability to send auto invoice reminders for payment, ability to manually block certain transactions via checkout based on criteria to avoid chargebacks, quicker support response times, and lower fees (especially on higher ticket sales). Review collected by and hosted on G2.com.

Automations of cleint billing using peddle being absolutely helpful against my international client and contractors.

Digital Billing to payment gateway s integration works amazingly. Review collected by and hosted on G2.com.

Have had no problem with peddle to call out here Review collected by and hosted on G2.com.

I've been dealing with new tasks given to me regarding pricing plans and logistics for our company, and Paddle (profit well) customer support has been invaluable in making it easy. Review collected by and hosted on G2.com.

In my use, I haven't encountered any issues to have a dislike Review collected by and hosted on G2.com.

We usually use it to request invoices and refunds, and it's been a very useful tool and easy to access.

Even the support team of Paddle is very quick in resolving his issue. Review collected by and hosted on G2.com.

Even when we request support usual paddle team is quick in resolving, but it takes almost 20 hours,

I wish the resolution time were a little down. Review collected by and hosted on G2.com.

Easy to set up, reliable and fast to respond to requests and special requests.

It just works Review collected by and hosted on G2.com.

I don’t like that I have to wait for manual website approval to setup payments in a new app we develop. Review collected by and hosted on G2.com.