--- title: Paddle Reviews meta\_title: 'Paddle Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 241 reviews by the users' company size, role or industry to find out how Paddle works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 241 scale: '5' date\_modified: '2026-08-12' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Paddle Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **responsive and friendly customer support** of Paddle, appreciating their professionalism and effective problem-solving. [(36 mentions)](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804846&qs=pros-and-cons#reviews) Users find Paddle's **ease of use** invaluable, simplifying payments, subscriptions, and tax compliance significantly. [(32 mentions)](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1805111&qs=pros-and-cons#reviews) Users commend Paddle for their **exceptional communication** , simplifying payment processing and enhancing the overall experience. [(24 mentions)](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804124&qs=pros-and-cons#reviews) Users value the **responsive customer support** of Paddle, appreciating their clarity and collaborative assistance throughout the process. [(22 mentions)](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1803751&qs=pros-and-cons#reviews) Users appreciate the **streamlined payment management** of Paddle, making international sales simpler and more efficient. [(19 mentions)](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804895&qs=pros-and-cons#reviews) Users highlight the need for **improvement in discount code management** and support for local payment methods like PIX. [(17 mentions)](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804128&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow response times that can complicate necessary actions regarding invoices and transactions. [(13 mentions)](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1805010&qs=pros-and-cons#reviews) Users face significant **access limitations** with Paddle, struggling with undisclosed approval requirements and restricted payment options. [(10 mentions)](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804955&qs=pros-and-cons#reviews) Users are frustrated with **billing issues** like unclear fee increases and lack of customizable billing options. [(9 mentions)](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804592&qs=pros-and-cons#reviews) Users report **poor support services** with slow response times and limited assistance for detailed inquiries. [(9 mentions)](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804454&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Paddle ##### 1. Customer Support Users commend the **responsive and friendly customer support** of Paddle, appreciating their professionalism and effective problem-solving. [ See 36 mentions ](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804846&qs=pros-and-cons#reviews) See Related User Reviews FM Frank M. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and priced fairly" What do you like about Paddle? I recently switched to Paddle after my previous provider started charging a hefty monthly fee with almost no warning. I found the changeover to Paddle ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Plug and Forget Payment Infrastructure for SaaS" What do you like about Paddle? We started using Paddle in mid-2021. The 5% fee seemed high at first but we went with them anyway. 4 years later? Best decision we made. We literally ##### 2. Ease of Use Users find Paddle's **ease of use** invaluable, simplifying payments, subscriptions, and tax compliance significantly. [ See 32 mentions ](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1805111&qs=pros-and-cons#reviews) See Related User Reviews ![Teslemetry A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teslemetry A.") TA Teslemetry A. 3.0/5 "Comprehensive Tax Handling, But Lacks Subscription Flexibility" What do you like about Paddle? I like that Paddle handles all global tax obligations and payment processing for Teslemetry.com. The integration with Profitwell metrics provides valu WS Wesley S. 5.0/5 "Streamlined Payments & Reporting, Needs Faster Support" What do you like about Paddle? I use Paddle to manage payments and subscriptions for my software product. It handles billing, invoicing, and tax compliance for customers in differen ##### 3. Payment Processing Users commend Paddle for their **exceptional communication** , simplifying payment processing and enhancing the overall experience. [ See 24 mentions ](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804124&qs=pros-and-cons#reviews) See Related User Reviews ![Teslemetry A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teslemetry A.") TA Teslemetry A. 3.0/5 "Comprehensive Tax Handling, But Lacks Subscription Flexibility" What do you like about Paddle? I like that Paddle handles all global tax obligations and payment processing for Teslemetry.com. The integration with Profitwell metrics provides valu WS Wesley S. 5.0/5 "Streamlined Payments & Reporting, Needs Faster Support" What do you like about Paddle? I use Paddle to manage payments and subscriptions for my software product. It handles billing, invoicing, and tax compliance for customers in differen ##### 4. Helpful Users value the **responsive customer support** of Paddle, appreciating their clarity and collaborative assistance throughout the process. [ See 22 mentions ](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1803751&qs=pros-and-cons#reviews) See Related User Reviews ![Teslemetry A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teslemetry A.") TA Teslemetry A. 3.0/5 "Comprehensive Tax Handling, But Lacks Subscription Flexibility" What do you like about Paddle? I like that Paddle handles all global tax obligations and payment processing for Teslemetry.com. The integration with Profitwell metrics provides valu FM Frank M. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use and priced fairly" What do you like about Paddle? I recently switched to Paddle after my previous provider started charging a hefty monthly fee with almost no warning. I found the changeover to Paddle ##### 5. Payment Management Users appreciate the **streamlined payment management** of Paddle, making international sales simpler and more efficient. [ See 19 mentions ](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804895&qs=pros-and-cons#reviews) See Related User Reviews ![Teslemetry A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teslemetry A.") TA Teslemetry A. 3.0/5 "Comprehensive Tax Handling, But Lacks Subscription Flexibility" What do you like about Paddle? I like that Paddle handles all global tax obligations and payment processing for Teslemetry.com. The integration with Profitwell metrics provides valu WS Wesley S. 5.0/5 "Streamlined Payments & Reporting, Needs Faster Support" What do you like about Paddle? I use Paddle to manage payments and subscriptions for my software product. It handles billing, invoicing, and tax compliance for customers in differen ### 5 Cons or Disadvantages of Paddle ##### 1. Improvement Needed Users highlight the need for **improvement in discount code management** and support for local payment methods like PIX. [ See 17 mentions ](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804128&qs=pros-and-cons#reviews) See Related User Reviews ![Teslemetry A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teslemetry A.") TA Teslemetry A. 3.0/5 "Comprehensive Tax Handling, But Lacks Subscription Flexibility" What do you dislike about Paddle? The structure of subscriptions is less flexible than Stripe, and I often have to design my products around Paddle rather than the other way around. Le WS Wesley S. 5.0/5 "Streamlined Payments & Reporting, Needs Faster Support" What do you dislike about Paddle? Some things could be improved. Payout timing can feel a bit slow at times, and there's not always a lot of flexibility around when funds are released. ##### 2. Poor Customer Support Users experience **poor customer support** with slow response times that can complicate necessary actions regarding invoices and transactions. [ See 13 mentions ](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1805010&qs=pros-and-cons#reviews) See Related User Reviews WS Wesley S. 5.0/5 "Streamlined Payments & Reporting, Needs Faster Support" What do you dislike about Paddle? Some things could be improved. Payout timing can feel a bit slow at times, and there's not always a lot of flexibility around when funds are released. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "New businesses need not apply — undisclosed requirements waste your time" What do you dislike about Paddle? Undisclosed approval requirements that make it impossible for new businesses to get approved. After a week in their onboarding process — fixing my ref ##### 3. Access Limitations Users face significant **access limitations** with Paddle, struggling with undisclosed approval requirements and restricted payment options. [ See 10 mentions ](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804955&qs=pros-and-cons#reviews) See Related User Reviews ![Teslemetry A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teslemetry A.") TA Teslemetry A. 3.0/5 "Comprehensive Tax Handling, But Lacks Subscription Flexibility" What do you dislike about Paddle? The structure of subscriptions is less flexible than Stripe, and I often have to design my products around Paddle rather than the other way around. Le ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "New businesses need not apply — undisclosed requirements waste your time" What do you dislike about Paddle? Undisclosed approval requirements that make it impossible for new businesses to get approved. After a week in their onboarding process — fixing my ref ##### 4. Billing Issues Users are frustrated with **billing issues** like unclear fee increases and lack of customizable billing options. [ See 9 mentions ](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804592&qs=pros-and-cons#reviews) See Related User Reviews WS Wesley S. 5.0/5 "Streamlined Payments & Reporting, Needs Faster Support" What do you dislike about Paddle? Some things could be improved. Payout timing can feel a bit slow at times, and there's not always a lot of flexibility around when funds are released. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "New businesses need not apply — undisclosed requirements waste your time" What do you dislike about Paddle? Undisclosed approval requirements that make it impossible for new businesses to get approved. After a week in their onboarding process — fixing my ref ##### 5. Poor Support Services Users report **poor support services** with slow response times and limited assistance for detailed inquiries. [ See 9 mentions ](https://www.g2.com/products/paddle/reviews?filters%5Bsentiment_snippet%5D=1804454&qs=pros-and-cons#reviews) See Related User Reviews WS Wesley S. 5.0/5 "Streamlined Payments & Reporting, Needs Faster Support" What do you dislike about Paddle? Some things could be improved. Payout timing can feel a bit slow at times, and there's not always a lot of flexibility around when funds are released. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good experience overall" What do you dislike about Paddle? Support takes a long time to respond AI support rarely helps Could use more statistics: country, region, full transactions a day, new subscriptions ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Small-Business (50 or fewer emp.) 3/25/2025 "Paddle Merchant of Record Integration" 4.5/5 What do you like best about Paddle? Ease of integration, great customer support Review collected by and hosted on G2.com. What do you dislike about Paddle? Sometimes the time to get a response to a dev question takes a bit longer than expected Review collected by and hosted on G2.com. What problems is Paddle solving and how is that benefiting you? Processing payments, collecting and filing taxes as a MOR. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 2/18/2025 "Easy-to-use, great interface" 5/5 What do you like best about Paddle? Paddle was super easy to get going with. They make all their Ts&Cs really clear and their support service is really good. Review collected by and hosted on G2.com. What do you dislike about Paddle? There could be more help documentation with a variety of examples of each type of scenario. Review collected by and hosted on G2.com. What problems is Paddle solving and how is that benefiting you? Paddle manages my tax collection internationally Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/12/2024 "Solves Merchant of Record issues; payment collections can be improved." 2.5/5 What do you like best about Paddle? Paddle acts as Merchant of Record, so we do not have to spend time in managing sales tax applicable in multiple countries. A valuable solution for any SaaS platform that serves globally. Review collected by and hosted on G2.com. What do you dislike about Paddle? - While invoice creation, sales tax administration is solved well, we end up wasting a lot of time on payment collections. - They do not send invoice reminders, it is a paid feature with some subscription of third party tool. We have do manual follow-ups, what a waste of time! - The end customer receives invoices from Paddle branding, so customers do not recognize they are our invoices and they get ignored. We have to reach out to them and inform. If the email invoices get white-labelled, it would be a huge time saver (and trust builder). - Paddle support can be improved. It takes many hours for them to respond. Review collected by and hosted on G2.com. What problems is Paddle solving and how is that benefiting you? We are a SaaS platform with customers presence globally. Paddle provides a subscription and invoicing solution, where we do not have to spend time on tax collection and settlement that are applicable in different countries and states in the US. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Apratibha R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Apratibha R.") AR Apratibha R. Founder Small-Business (50 or fewer emp.) 8/29/2024 "Good developer experience and cost-effective" 4/5 What do you like best about Paddle? I never implemented payment system before. Paddle was easy to setup and they have detailed resources for developers. I also received fast support from them regarding my account problem. Lastly, they have a reasonable charge for their product compared to competitors. Review collected by and hosted on G2.com. What do you dislike about Paddle? There is no straightforward way to transfer setup from sandbox account to production account. More flexible payout options would be better. Review collected by and hosted on G2.com. What problems is Paddle solving and how is that benefiting you? Paddle efficiently adds subscription payment and managment features to my SaaS. Their ecosystem is well setup for all possible needs regarding payment and checkout. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite IS Ilya S. Co-Founder Information Technology and Services Small-Business (50 or fewer emp.) 9/6/2024 "My account was blocked but restored after appeal (updated)" 3.5/5 What do you like best about Paddle? Their API, interface is good, they have a lower overall commission than alternatives. Review collected by and hosted on G2.com. What do you dislike about Paddle? Onboarding process. They had a round of mass-closing SaaS. Some had customers, subscriptions, no chargebacks, went through their extensive verifications but were blocked regardless. The AUP was updated later and it seems like they cannot share reasons with everyone due to PCI. However they unblocked my account after a third email, so I'm updating this review. Review collected by and hosted on G2.com. What problems is Paddle solving and how is that benefiting you? Transactions processing internationally Review collected by and hosted on G2.com. Show More 9/10/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 2/12/2025 "Great value software for the cost. Perfect for SMBs" 4.5/5 What do you like best about Paddle? They are really easy to use and does exactly what's advertised with no frills. Review collected by and hosted on G2.com. What do you dislike about Paddle? It's a bit limited in it's reporting capabilities, but support team is super helpful. Review collected by and hosted on G2.com. What problems is Paddle solving and how is that benefiting you? Profitwell manages all of our Software subscriptions for our SaaS business and helps us track churn, upgrades and NRR. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AR Afzal R. Mid-Market (51-1000 emp.) 5/9/2024 "Great experience. Would be in my recommendation." 4.5/5 What do you like best about Paddle? We went with Paddle mainly because of how they handle sales tax. They take care of tax stuff when charging, which really puts our minds at ease. Plus, they make dealing with taxes across different places so much easier, which is a huge relief. Their pricing is transparent, no hidden fees, which makes budgeting a lot less stressful. Setting up was a piece of cake, and their customer support on Slack is awesome. Overall, Paddle has been a fantastic partner in helping our business grow. Review collected by and hosted on G2.com. What do you dislike about Paddle? The interface isn't as fancy as other competitors but it gets the job done. Review collected by and hosted on G2.com. What problems is Paddle solving and how is that benefiting you? As a SaaS company, we relieved from all headaches of our billing and VAT issues for implementing paddle. Hence we can focus on more important stuff. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tom M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom M.") TM Tom M. Small-Business (50 or fewer emp.) 12/6/2023 "Much happier after switching to Paddle" 5/5 What do you like best about Paddle? We operate a SaaS business with subscription customers and switched from Stripe to Paddle in December 2022. The best part about Paddle is that they act as a Merchant of Record, so we're not spending time administering sales tax collection and payment to various countries and states, each with their own tax regulations. The second best part about Paddle is that the pricing is more clear and transparent than other providers. For example, we pay a simple per transaction and % fee on Paddle, and it covers everything. On Stripe and others, you get these extra fees if you want to use their billing/subscription logic, and another fee for sales tax, and another fee for non-domestic charges. We're Canadian and so we were getting hit with extra fees when charging US customers, and even worse, some of our US customers were getting charged extra fees by their bank because we weren't based in the US. None of that is an issue with Paddle - they are based in the US and UK, and so it's been a great experience for everyone. The web hook integration has worked very well for us. The sandbox environment made it easy to test and validate our integration before rolling out to production. Customer support has also been good with Paddle... good technical support and ongoing tier 1 customer support. They seem flexible to follow our lead when we occasionally issue refunds. Review collected by and hosted on G2.com. What do you dislike about Paddle? When we did our implementation, it took some time to understand and implement the Paddle API, and work with the Paddle billing logic. There are some minor missing API features, like the inability to update a user's email address for an existing subscription, but these are just minor issues. I understand they're rolling out a new API so maybe this has been solved. Review collected by and hosted on G2.com. What problems is Paddle solving and how is that benefiting you? They take the pain out of subscription billing for a SaaS software business, so we can focus more on our product and marketing, not sales tax compliance and admin. It's been a great upgrade for us compared to running our own sales tax admin. We don't want future headaches. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mohan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohan N.") MN Mohan N. Product Manager Small-Business (50 or fewer emp.) 12/6/2023 "Most reliable payment service provider" 5/5 What do you like best about Paddle? I've been managing the payments for my digital download business with Paddle. It's already been more than 6 months and I am quite happy with the ease of use, simplicity and authencity of the payments. Paddle has provided the complete payment solution including the subscription, billing, taxes and payments and the best part, it is supports the bank transfer and Payoneer as a payout method. Not all the payment providers are supported here in Nepal, but Paddle has provided us an elegant way to manage our digital downloads business. Paddle has been one of the most reliable payment service provider, I have used so far. I have setup it once and everything is being handled properly by Paddle. The customer support was super helpful during the initial setup and I managed to move our Payment provider just within a few days. I together with my team can't be more happy than this. Review collected by and hosted on G2.com. What do you dislike about Paddle? We haven't faced any issues so far with Paddle. Review collected by and hosted on G2.com. What problems is Paddle solving and how is that benefiting you? Paddle has solved one of the biggest issue that my team had faced while managing the payment service providers. Paddle has provided an elegant way for my team to manage the payments, billing, taxes and everything from one single place that too without any hassle. The benefit for me and my team with Paddle is the management of the Payment methods, payment services and billing independently. The Payout is also done timely and in our preferred methods. Another point Paddle has served us is the recovery of the failed payments and this has retained our valuable customers on it's own, without any manual intervention. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/17/2023 "Paddle Billing is an improvement, but support is woeful and things seem broken" 1/5 What do you like best about Paddle? I've been using Paddle for about 5 years. The old version was a bit clunky & the dashboard was broken for a long time, without any fixes or updates for years. The new Paddle Billing API is much nicer. There is very little included out of the box but the API is comprehensive, so you can achieve most things yourself. They're doing one single thing (handling payments) if that's all you need they may be a good fit. Simple payouts, no third-party. The new dashboard and UI is a huge improvement. Review collected by and hosted on G2.com. What do you dislike about Paddle? The support is completely unresponsive, with simple questions taking up to 5 days to get an answer. When contacting you are shown a message saying "Our Customer Support team is currently experiencing a high volume of inquiries.." but don't be fooled: that message has been there for the entire 5 or so years I've used them. They have an AI assistant but it frequently gives incorrect information, e.g. it told me there was no way to do refunds on Paddle Billing, which would obviously be insane. Again, 3 days to get a confirmation that wasn't the case. Paddle Billing overlay checkouts appear broken on IOS Safari. Tested on multiple sites & using their own developer docs code. I reported this 7 days ago & am still waiting for an initial acknowlegement. It doesn't fill me with confidence to run my business on this platform. Update: It's now been 19 days & the checkout is still broken. 1 week ago I got a confirmation that the bug exists, but nothing since. When I posted this review I got a reply within hours. That tells you everything you need to know about Paddle's priorities. Review collected by and hosted on G2.com. What problems is Paddle solving and how is that benefiting you? I've been using Paddle for a bout 5 years, to handle billing, sales tax/VAT compliance. For that it works very well. Previously they had other features, like affiliate support & split payments, which are gradually removed from the platform. This was unfortunate as I depended on all of these, and removing them made things more complicated. The new Billing API is much better however. Eliminating sales tax/VAT obligations is a big benefit when selling from the EU. However, other merchant of records are now available. Review collected by and hosted on G2.com. Show More Response from Bianca Dragan of Paddle [Editedit](https://www.g2.com/survey_responses/paddle-review-8844975/official_response/edit) Hi there, Thank you for being a valued Paddle user for the last five years and taking the time to share your feedback. We’re pleased to hear our new Billing APIs and dashboard enhancements are meeting your expectations.

We fully acknowledge the importance of timely and effective support in your experience with us. We have measures in place to get us to where we need to be as the support experience we currently provide and what you have experienced is not the customer experience we strive to deliver to our customers and I'd like to apologise for that. To improve our response times, we are actively expanding our support team and refining our operational processes. Rest assured, your concerns regarding the AI assistant and overlay checkouts have been noted and sent to the appropriate teams to look into it with high priority. Your trust in Paddle is important to us and we are dedicated to maintaining a reliable and efficient platform for your business needs. We sincerely apologize for any inconvenience you've experienced and greatly appreciate your patience as we work diligently to implement these improvements.
 If you want to discuss further please feel free to reach out to me directly at bianca@paddle.com. I will ensure you are connected with the appropriate members of our product team to explore your feedback in greater detail. Best regards, Bianca from the Paddle team 12/4/2023 Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Chargebee](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chargebee") Chargebee 4.4/5(989) ](https://www.g2.com/products/chargebee/reviews) [ ![Recurly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Recurly") Recurly 4.1/5(222) ](https://www.g2.com/products/recurly/reviews) [ ![FastSpring](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FastSpring") FastSpring 4.5/5(187) ](https://www.g2.com/products/fastspring/reviews) [ View All Alternatives ](https://www.g2.com/products/paddle/competitors/alternatives) ##### Categories on G2 [Billing](https://www.g2.com/categories/billing)[Subscription Billing](https://www.g2.com/categories/subscription-billing)[Enterprise Payment](https://www.g2.com/categories/enterprise-payment) [Billing](https://www.g2.com/categories/billing)[Subscription Billing](https://www.g2.com/categories/subscription-billing)[Enterprise Payment](https://www.g2.com/categories/enterprise-payment)[Subscription Revenue Management](https://www.g2.com/categories/subscription-revenue-management)[Subscription Management](https://www.g2.com/categories/subscription-management)[Subscription Analytics](https://www.g2.com/categories/subscription-analytics)[Merchant of Record](https://www.g2.com/categories/merchant-of-record)[Sales Tax and VAT Compliance](https://www.g2.com/categories/sales-tax-and-vat-compliance)[Payments Orchestration](https://www.g2.com/categories/payments-orchestration)[Embedded Payments](https://www.g2.com/categories/embedded-payments)[Failed Payment Recovery](https://www.g2.com/categories/failed-payment-recovery)[Payment Analytics](https://www.g2.com/categories/payment-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best ATS for companies running multiple open roles and hiring processes simultaneously?](https://www.g2.com/discussions/which-applicant-tracking-systems-do-professional-recruiters-trust-most-based-on-real-user-reviews)[Which Google Workspace project management platforms have proven reliability for managing task updates and team notifications?](https://www.g2.com/discussions/which-google-workspace-project-management-platforms-have-proven-reliability-for-managing-task-updates-and-team-notifications)[What legal case management software supports multi-office operations?](https://www.g2.com/discussions/what-legal-case-management-software-supports-multi-office-operations) [Which aviation compliance monitoring solutions offer customizable workflows that adapt to operational processes?](https://www.g2.com/discussions/which-aviation-compliance-monitoring-solutions-offer-customizable-workflows-that-adapt-to-operational-processes)[What's the best contact center payments software that goes live in less than one day with minimal setup complexity?](https://www.g2.com/discussions/what-s-the-best-contact-center-payments-software-that-goes-live-in-less-than-one-day-with-minimal-setup-complexity)[Pros and Cons Details](https://www.g2.com/products/paddle/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)