Paddle Reviews & Product Details

JFreaks launched its first product ipgeolocation.io two years ago and we used Paddle as our payment processor first time. I really appreciate the way Paddle Manages the payments from all over the world, Checkout links, Subscriptions VAT, GST, Sales tax brilliantly. Above all the Paddle has a devoted support team. Now, we have spent 2 years with the Paddle and feeling like the Paddle as our own team. Review collected by and hosted on G2.com.

It's a bit hard for me to express what I dislike. But I would say it needs a little bit of improvement to collaborate with the banks in some areas for smooth transactions. Review collected by and hosted on G2.com.

Paddle has a very fast onboarding process and helpful and kind Team.

From legal perspective Paddle acts as a reseller or MoR and manages all VAT, GST and sales taxes and issues Invoices to customers. It's a great support for a company which starts growing globally.

Paddle supports migration processes from other processors.

They are up to date and open to new service improving ideas.

Nice dashboard. Review collected by and hosted on G2.com.

We faced a few issues while integrating Paddle into our own billing system. Not all the integration was clear and easy for us. I suppose this was so because our billing system is rather complex and we work with multi-item carts, upgrades and downgrades, refunds and so on. So it took some extra time for integration team to make it all work correctly.

Unfortunately Paddle does not support local payment methods like SEPA Direct Debit, Boleto, iDEAL, Bancontact and so on yet. I'm sure, launching local payment methods would help vendors to increase sales in specific regions. Review collected by and hosted on G2.com.

Paddle card payment option had a direct impact on increasing our sales due to its easy checkout process. Handling of cross border taxes is bliss with G2. Its robust API allows for great integration with other platforms. Review collected by and hosted on G2.com.

Paddle two challenges. The payout process is slow i.e. mid of the month. If they can allow users to choose their payout date or have it at the end of the month it will help improve liquidity which is an important factor for small businesses.

The second improvement is on customer support response time. While I understand there could be a large volume of customer requests, I think there is still room for improvement. Review collected by and hosted on G2.com.

Paddle are great at answering technical questions. We've been integrating our servers with Paddle's services, and came across a very strange corruption of one field in a message sent during fulfillment. This resulted in a series of emails, and investigations, that eventually showed neither of us were at fault, and the error was being introduced at our servers by a bug in a 3rd party component. And Paddle have consistently answerd queries as we've worked through their API. Review collected by and hosted on G2.com.

Dislike is a bit harsh. The time taken to get an initial response may be a day, but thereafter it comes quickly. Review collected by and hosted on G2.com.

It works. It took us 7 days to integrate our first product with Paddle and just 3 days for the second one. We haven't had any issues with processing credit cards or Paypal payments. Payouts are accurate and on time. There's barely any reason to log in to Paddle, everything just works! Their support, account executive, and support engineers were more than helpful. We fully recommend Paddle to all startups and businesses that sell digital goods. Review collected by and hosted on G2.com.

Reporting isn't complete yet. We are missing SaaS dashboard widgets but they seem to be adding new ones from time to time. API could be more straightforward so we can use it to build our own reporting. Review collected by and hosted on G2.com.

Paddle's team is awesome and super helpful (especially Robbie), most of the time they respond in a couple of minutes. They are very open-minded about your feedback. Review collected by and hosted on G2.com.

It is nothing about Paddle in particular, but in general billing is a very complex topic and it is time-consuming to implement (for me as a developer). But Paddle's API is well documented and the team will always support you, if you have questions. Review collected by and hosted on G2.com.

Im From Argentina, and all my clients are from Latam ( I have SaaS services) . Paddle gives me an excellent support always on my integration, and always helping me to get the best results.

That i see from paddle, its that its works very well in Latam in difference of others processors, i will chose again paddle for others projects.

All other positive that see in paddle is the support ticket, they help with your customers every day, if you are busy or not have time, the support goes into the middle and help the other person ( this is very important) .

Go on paddle! Review collected by and hosted on G2.com.

One thing to dislike is that they not have a IOS app for checking all the mornings my stats, i think that it will be available soon. Review collected by and hosted on G2.com.

We started in April 2018 with Paddle because we were looking for a new partner that can handle all the payment and provides an affiliate system to help us grow. The documentation is clear and the API as simple to integrate. Within a day we were able to switch to Paddle. The checkout of Paddle is highly optimized and has helped us to sell more licenses than before. The monthly payment is made within 14 days, usually under 10 days. And whenever we have questions the support of Paddle replies very fast. Review collected by and hosted on G2.com.

Sadly, the affiliate system is disabled for new vendors. For independent developers it is now some extra work to start with Paddle and an affiliate system. It would be great, if the backend of Paddle would work better on mobile devices. Also multi language support is still missing since years. Review collected by and hosted on G2.com.

Paddle has an amazing team who looks after everything while onboarding and after. They will follow up with you and provide feedback so that you constantly improve. Review collected by and hosted on G2.com.

There is nothing that I dislike. One small thing is that when refunds are issued by Paddle team the notifications could be different than refunds issued by us. Review collected by and hosted on G2.com.

Paddle has the most fantastic and personal customer support & account team to walk the surface of this planet. We not only had the smoothest on boarding experience, but also the most amazing vendor support experience with them for years.

Their APIs are fantastic, and the service is incredibly reliable, but most importantly, Paddle team is incredibly friendly and helpful. Review collected by and hosted on G2.com.

This is not so much of a dislike, but a fair heads-up.

As a side of effect of being a Merchant on Record, Paddle needs to have a bit more visual control over their checkout flow, and depending on your branding / web design skills Paddle's own design might stick out a bit from your own brand / design.

This is 100% expected and we signed up knowing this, don't mind this at all, and this has been working flawlessly for us for 3 years now. To summarize, for us, the compliance and ease-of-operation benefits far surpass the minor design inconveniences. Review collected by and hosted on G2.com.

After moving my company to a country that did not support Stripe, I had to make a switch to a different payment provider. Paddle made the switch so easy and with their excellent documentation and tech support integration was a breeze. Payments are always on time, and they are able to resolve a lot of user account issues without any interaction from my side. Review collected by and hosted on G2.com.

The fees are a little high, but you do get customer account support included, so the slightly higher fees do make sense. Review collected by and hosted on G2.com.

Despite our special needs it has been quite easy to implement, and their support team along with our account manager have been really helpful in the process. Since then we haven't experienced any downtime, and whenever we had a question, we could get an appropriate answer fairly quick. We also love, that we can get a lot of raw data out of the system, and that it is able to handle wire transfers. Review collected by and hosted on G2.com.

The checkout experience would need a bit more room for customization, and it would be great to see what Paddle communicates with our customers via email. (E.g. what sort of notification they get on failing billing.) Review collected by and hosted on G2.com.

Paddle offers high quality services to manage the subscriptions I am selling via roosterz.nl. Their support is of high quality and fast (within 24 hours is my personal opinion). Review collected by and hosted on G2.com.

A smaller percentage for each sale would be great ;-). Review collected by and hosted on G2.com.

- Personal support from Jeppe who has helped advise what will work best with our billing setup and any technical questions we had.

- Global tax collection to help smaller startups get back to building rather than dealing with financial setup.

- Nice UI that keeps things simple and easy to find.

- Abandoned cart collection.

- API is quick to implement into your app.

- My customers are sent to Paddle for payment questions. Review collected by and hosted on G2.com.

- It would be good to have a better testing system rather than being forced to use 100% coupon codes. They have just added webhook testing support which should help greatly!

- Popup payment screen could load a bit quicker.

- A paid plan that reduced the commission would be nice to have when businesses scale. Review collected by and hosted on G2.com.

Although we are not live with Paddle yet, the cooperation with them and their professional can-do attitude have been amazing.

We really look forward to growing our SaaS business with Paddle.

What we really appreciate with Paddle is that they act as merchant of record. This allows us to go live global from day one. Which is truly amazing! Review collected by and hosted on G2.com.

Nothing to dislike in particular. It would be great with more options when we move to B2B, e.g. an option to generate quotes.

But, all in all Paddle is great. Review collected by and hosted on G2.com.

Paddle offers a wide variety of tools and a clean interface to easily navigate invoices, issue refunds, create coupons and more. Their customer support is extremely helpful as well! Vikki in particular always provides a very friendly and informative answer for any questions. Review collected by and hosted on G2.com.

Issuing refunds for older returns cannot be actioned on our end, it would be nice if we could do this! Review collected by and hosted on G2.com.

Paddle ability to customize a solution that will suit us best, while providing support and best practices knowledge through out the on-boarding process Review collected by and hosted on G2.com.

That we did not migrate our payment processing to paddle sooner :) Review collected by and hosted on G2.com.

We find the Paddle service to be very convenient in the terms of simple integration, Paddle API, the option of creating flexible payment plans. The user interface of working with a specific subscripton is also convenient and simple. Review collected by and hosted on G2.com.

There are several points that can be improved, and they're as follows:

- there is no option of sorting Subscription Plans by date - from the latest to the oldest or even alphabetically.

- there is no option of searching Subscription Plans by name, the way it’s done in Transactions section.

- there is no option of archiving the older Subscription Plans that are no longer in use and that cannot be removed.

- the option of adding a payment plan via the API is in fact useless, as you can't add a logo to the plan in this way, so we have to do it manually. Also, each time you edit a coupon or a payment plan, you get redirected to the first page, and it complicates the process big time.

Thus it is, in fact, impossible for a marketing manager to work with subscription plans via the internal Paddle interface. Review collected by and hosted on G2.com.

At Skylum, we have potential customers from all over the world deciding whether to buy our products or not so it’s incredibly important to us that when these customers do decide to purchase, they are able to enjoy a quick, seamless checkout experience no matter where they’re purchasing from.

This is where we’ve been most impressed with Paddle – after testing them across a variety of different markets, including the DACH regions, other European countries, Japan and Korea, we saw a significant increase in conversion and revenue per user.

The Paddle team has also been very engaged with us both from a commercial and technical perspective throughout the course of the integration and testing period. We’re looking forward to growing with Paddle and the team. Review collected by and hosted on G2.com.

The system is still missing some features, needed for faster implementation. Review collected by and hosted on G2.com.

We're using Paddle for over 1 year and it never crashed. We had worst experiences with other payment providers which were not stable, but after switching to Paddle our payment gateway was very stable without any major crashes over the last year. If we have any problems, their support is instant and very fast. They do value their customers and definitely we'll stay with them for a long time. Payouts are fast and there are no financial reserves compared to our past providers. That makes things easy. Review collected by and hosted on G2.com.

Nothing. We're using them for over a year and everything is great so far. We were lacking various currencies as we sell worldwide but they are adding new currencies constantly. Also, we submit product development offers and they do value those and implement it. Review collected by and hosted on G2.com.

- Easy to do refunds, change or add plans, manage subscription, coupons

-Anatomically handling of VAT MOSS

- Customers can pay with a PayPal

- Good support Review collected by and hosted on G2.com.

It's a bit annoying that payouts only once a month. Review collected by and hosted on G2.com.

I really appreciate it that Paddle handles TAX/VAT on our behalf. This means there's way less paperwork to be done, so I can focus on other, more important things. Review collected by and hosted on G2.com.

I feel like subscription apps have been in beta for a really long time without seeing any meaningful progress. This eventually becomes a problem for our users since they sometimes can't activate their app because the license needs to be reset (which we can't do currently). Review collected by and hosted on G2.com.

Quick and responsive customer support whenever I had any issues or quesrions Review collected by and hosted on G2.com.

Some of the charts in the dashboard could be improved to be more useful and more up-to-date Review collected by and hosted on G2.com.

Extremely supportive and responsive team Review collected by and hosted on G2.com.

The API and the dashboard could improve. Review collected by and hosted on G2.com.

I use Paddle to sell monthly subscriptions to a website builder for webcomic artists.

My experience with Paddle has been great so far. Setting up the Paddle checkout and webhooks in my code was easy and everything just works. I really like that Paddle takes care of all payment related stuff, like collecting the correct VAT for each user, so that I can focus on building the product.

The admin dashboard is also easy to use and the UI keeps improving every week. I've contacted support a few times and they always respond quickly. Review collected by and hosted on G2.com.

Paddle works really well and doesn't have any big downsides. Some improvements could be made like providing more ways to customize the user interface of the Paddle checkout, improving the documentation, and implementing some sort of sandbox environment to avoid having to use a real credit card during testing. Review collected by and hosted on G2.com.