MA

Mark A.

Mid-Market (51-1000 emp.)

3/15/2023

"Product and Network Pentesting"

5/5

What do you like best about Packetlabs?

They are communicative, thorough and generally pleasant to work with. Their professionalism and dedication to quality output puts them shoulder to shoulder with the competition. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

I'd like to add something here for balance but honestly - there have been no negative interactions at all in the 6 months we've been working together. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

If you're considering using one of the big three for pentesting - do yourself a favor, and get a comparative quote from PL. They will provide you with a deep dive of everything they will cover, and everyone that will be working on your project before they even start. Their processes and reporting are solid - you will not be disappointed. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

We pentest all of our products and systems regularly, rotating vendors each time to ensure a broad perspective on findings. The diligence and quality of the work that PacketLabs have provided has given us renewed confidence in the security resilience of our products. Review collected by and hosted on G2.com.

SS

Sohaib S.

Enterprise (> 1000 emp.)

3/15/2023

"Packetlabs Review"

5/5

What do you like best about Packetlabs?

They have the right staff with the right skills to be able to deliver the job. Their Project Management team has been professional enough to meet timelines, and have communication that helps with execution. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

I wasn't able to find anything that I can write negatively about Packetlabs. I was going to write that they did not have a Customer Success Manager, but that's been resolved, and the reason I am writing this review is because I've been nudged by the CSM to write a review :) Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

I think you should defined your scope in advance, and hammer down the program before bringing them on; this will allow both parties to engage seamlessly. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

Packetlabs has been able to professionally and seamlessly identify key security vulnerabilities in our environment; our experience with them has been fanstastic, they have been accommodative and been able to deliver on time. Review collected by and hosted on G2.com.

DS

Derek S.

IT Director

Mid-Market (51-1000 emp.)

12/1/2022

"Excellent penetration testing experience"

5/5

What do you like best about Packetlabs?

The service was straightforward to set up. After a short scoping document, the Packetlabs team sat down with my team and walked us through the process. With just some minor effort on our part, we are able to get some fantastic insights into our own environment. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

No major downsides when using Packetlabs. It is advisable that some testing be done after hours, to minimize any unintended disruptions. But that something to be considered for any test of this nature. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

Our experience was great. Highly recommend including Packetlabs when considering vendors for conducting penetration testing. They were very qualified and easy to work with. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

At our organization, we had not done any penetration testing in some time. After refreshing and updating much of our infrastructure, it was time to conduct a test and see how we were doing. Review collected by and hosted on G2.com.

EF

Erlis F.

Mid-Market (51-1000 emp.)

4/26/2023

"Quick, efficient, helpful, and professional."

4.5/5

What do you like best about Packetlabs?

They are professional throughout, very collaborative and responsive to requests and needs, and the work is always thorough. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

In the two times we have used them, there are no downsides that I can think of. Review collected by and hosted on G2.com.

CS

Charlene S.

H

Small-Business (50 or fewer emp.)

11/2/2021

"An Excellent Experience from start to finish!"

5/5

Describe the project or task Packetlabs helped with:

The proposal was both thorough and transparent; we had a clear understanding of what would be tested and the credentials of the testers, re-assuring us that working with PacketLabs was value-add. The initiative started on time and the testers were professional and communicated well with our technology team. The result report was easy to follow and insightful, with recommendations on risk exposure and remediation. We would definitely recommend working with PacketLabs. Review collected by and hosted on G2.com.

What do you like best about Packetlabs?

Very clear and thorough proposal with a final report that was easy to comprehend and remediate. Review collected by and hosted on G2.com.

GF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

10/29/2021

"A pleasantly surprised client"

5/5

Describe the project or task Packetlabs helped with:

We are a small fintech company with only five employees. We all have our unique areas of expertise, and there is minimal skill overlap. In that regard, no one in our team has any experiencce with system/network security or intrussion prevention and that is why we hired Packetlabs. Review collected by and hosted on G2.com.

What do you like best about Packetlabs?

From the first phone call to the tech interview and progress updates, they have demonstrated a complete understanding of our needs, are very proactive and responsive, and have clear communication. They have made me feel safe in delegating this sensitive aspect of our business. I know I'm in good hands! Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

So far, I do not have any dislikes or suggestions. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

NA Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

We are getting a detailed analysis of the security of our systems and applications. I hope to learn what's working and what needs changing to have a more secure environment. Review collected by and hosted on G2.com.

IW

Ian W.

Security Sales Specialist

Small-Business (50 or fewer emp.)

7/26/2021

"These guys know their stuff!"

5/5

Describe the project or task Packetlabs helped with:

Packetlabs have assisted me on a few projects involving Infrastructure and Web Application tests - they've become my go-to team for anything Pentesting. Review collected by and hosted on G2.com.

What do you like best about Packetlabs?

The team at Packetlabs are a professional team, who not only have an in-depth understanding of the concept of Offensive-Security, but also have a vast amount of experience across multiple sectors and industries - which provides us with confidence in their ability to scope, quote, and deliver on any project we need their assistance with. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

They're based in Canada, while we're based in Australia. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

Since engaging Packetlabs, we've been confident in our ability to bid for Pentest engagements no matter the scenorio, environment or requirement - they've made the whole process of scoping, quoting, and delivering (on time and on budget) seamless). Review collected by and hosted on G2.com.

AB

Adam B.

V.P. Engineering

Small-Business (50 or fewer emp.)

4/27/2021

"Excellent attention to detail, very accessible team"

5/5

Describe the project or task Packetlabs helped with:

We hired Packetlabs to help us meet our Penetration testing goals. Review collected by and hosted on G2.com.

What do you like best about Packetlabs?

Packetlabs was quick to respond to our initial inquiry. We were given a full rundown of what our engagement would look like right from the first sales call. The sales staff was knowledgeable and able to answer all of our questions on the spot. During the test the engineer assigned to our case would notify us of any high-priority findings with detailed explanations of the risks right away. They were also quickly responsive to our emails during the test. After the test was complete we received a comprehensive report with reproduction steps and risk levels. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

So far nothing has come to mind that I have disliked about our engagement. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

Packetlabs has helped us meet our penetration testing goals as a company. As a result, we have a report that is easily sharable with our clients to prove that we take our security posture seriously. Review collected by and hosted on G2.com.

BC

Bruce C.

Information Services Manager

Mid-Market (51-1000 emp.)

4/23/2021

"Quick and thorough penetration test by an expert team of certified professionals"

5/5

Describe the project or task Packetlabs helped with:

Packetlabs was contracted to perform a penetration test of an in-house developed service hosted in the cloud, and our on premise infrastructure and systems. Review collected by and hosted on G2.com.

What do you like best about Packetlabs?

The service provided an extensive report, highlighting supporting evidence of all vulnerabilities, and non conformance to security best practices. The report provided by Packetlabs provides an aggregated summary of your security rating for various categories against other clients. Their team provided excellent communication throughout the entire process and was flexible with their timing. The test and subsequent report were provided within a week of project kick off. Packetlabs followed up immediately after the test results to ensure that we were satisified with their service and if they could assist with any clarification of the items identified for improvement. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

We were unable to identify any areas within the service provided that we disliked or that we could recommend for improvement. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

When comparing different providers for security assessment, it's important to review credentials and certifications of the team that will be involved with your assessment. Packetlabs was very transparent with their team's level of experience and credentials. Prior to discovering Packetlabs we had attempted to reach out to other potential providers and often didn't receive a quick response or didn't receive a response at all. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

We are currently engaged with a partner to obtain a SOC2 Type 1 report, and we are very focused on ensuring that our data and systems are protected. The penetration test has identified several opportunities for improvement that we are now diligently working on to remediate, which will help to provide our customers with a greater sense of trust and security. Review collected by and hosted on G2.com.

OT

Oliver T.

Security Director

Mid-Market (51-1000 emp.)

4/23/2021

"I Highly recommend"

5/5

Describe the project or task Packetlabs helped with:

Packetlabs helped us in evaluating our internal applications and servers, and provided a customer service that has been above and beyond my expectations.

They provided a very thorough report that gave us the ability to have a very detailed view of our systems in a clear an consise manner. They also provided good recommendations.

They are very customer oriented, and each employees that we talked to has been more than helpfull, and very knowledgable.

Definetly will be a returning customer. Review collected by and hosted on G2.com.

What do you like best about Packetlabs?

-They have a very personalized approach that perfectly met our needs. It is one of the main reason we've chose Packetlabs.

-Packetlabs provided a good plan before, and executed everything within the establish timeframe.

-They also pointed out some positive feedback which was very welcomed by our team. Review collected by and hosted on G2.com.

What do you dislike about Packetlabs?

Nothing comes to mind. Everything was executed perfectly. Review collected by and hosted on G2.com.

Recommendations to others considering Packetlabs:

I would recommend packetlab to any organization.

They are very flexible in providing you an very adapted service. Very tailored to our specific needs. Review collected by and hosted on G2.com.

What problems is Packetlabs solving and how is that benefiting you?

The lack of a clear image of our application infrastructure, in terms of infosec.

The benefits are that we are now able to provide an external assessmenet to our executives in order to be able to maintain a continous improvevent of our infrastructure. Review collected by and hosted on G2.com.