--- title: PaceKB Reviews meta_title: 'PaceKB Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how PaceKB works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2026-07-17' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # PaceKB Reviews **Vendor:** PaceKB **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About PaceKB PaceKB is a hosted Knowledge Base service that allows you to reduce your average support time significantly. By hosting the answers of your frequently asked questions on a centralised website, you can relieve your support staff off additional stress repeating answers to common questions. PaceKB hosts your Knowledge Base for you, and a basic plan is available for businesses free of charge. ## PaceKB Pros & Cons **What users like:** - Users find PaceKB **extremely helpful** in reducing support workload and enabling customers to independently access FAQs. (2 reviews) - Users find that PaceKB significantly enhances **customer support efficiency** , enabling self-service for frequently asked questions. (1 reviews) - Users find PaceKB's **ease of use** valuable, greatly reducing support resolution time with organized FAQ and articles. (1 reviews) - Users find that PaceKB's **task management** significantly reduces support resolution times with organized FAQs and articles. (1 reviews) - Users find that PaceKB provides significant **time-saving benefits** by streamlining support issue resolution processes. (1 reviews) **What users dislike:** - Users find the **reporting features limited** in PaceKB, wishing for better tracking of engagement metrics. (1 reviews) - Users face **limited sharing capabilities** in PaceKB, causing confusion and inconsistency within larger support teams. (1 reviews) ## PaceKB Reviews ### 1. Keeping our information base current and comprehensive **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa E. | Senior Sales Strategist, Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about PaceKB?** To date, PaceKB has been a great help to reduce our customer support teams workload. This has allowed customers to find the answers independently to our most frequently asked questions (FAQs). **What do you dislike about PaceKB?** Robust analytics and reporting features are lacking in PaceKB. It would be cool if I could track user engagement metrics on search terms and which articles they most likely viewed. **What problems is PaceKB solving and how is that benefiting you?** With PaceKB both our support team and clients have been able to reduce the volume of repetitive questions. With faster resolution times and a lower support cost, customers can now answer their FAQ questions on their own. - [View PaceKB pricing details and edition comparison](https://www.g2.com/products/pacekb/reviews?open_modal_url=%2Fproducts%2Fpacekb%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fpacekb%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+14%3A07%3A34+-0500&secure%5Bsession_id%5D=8db975cb-927f-43a4-89ba-26fc1036a1a4&secure%5Btoken%5D=8cdc1880f46360b9bd170714f64a72d81723f0511dac50e6c9890d7699365daf&format=llm_user) ## PaceKB Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Security** - Verification - Role-Based Permission - Public vs Private **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication** - Social Features - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management ## Top PaceKB Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,497 reviews) - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (12,409 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,991 reviews)